Sign Up and Install Njoi | Sign Up and Install Njoi.
FREE lifetime entertainment.
The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!
So Easy to you in 3 steps
Step-1
Step-2
Step-3
Choose a plan & sign-up online.
Sit back & wait for installation.
Enjoy your new Astro / Broadband!
A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
Enjoy free access to 15+ TV channels & 10+ radio channels.
* Subject to Astro terms & conditions.
❯❮
njoi
New Decoder
RM325.00
New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.
Including installation.
njoi
New Decoder & Satellite Dish
RM415.00
New decoder complete with satellite dish & cabling.
Including installation.
Channel List
Filter Packages
Nationwide Installation
Applying for
NjoiAstroUniFiMaxis
Please select your preferred package.
Installation Fees:
Free (Monthly Packs RM100 and above)
RM199 (Monthly Packs Less than RM100)
* You may upgrade your Monthly Packs to RM100 and above to enjoy free installation. Just submit your application, we will advise you accordingly.
** Installation Fees are inclusive of 8% SST. Monthly Packs are exclusive of 8% SST (Astro Pay TV), 6% SST (Astro Fibre). Ultra Box is subject to 24-month contract period with penalty fees.
Please select your preferred package.
Final service provider (Maxis/TIME) will be selected based on the availability of your area. If both are available, your choice will be selected.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please enter your full name (As per IC)
Name (As per IC)
Please enter your IC/Passport Number
IC/Passport
Please enter your handphone number
Handphone
Please enter your handphone number
Secondary Handphone (Required for Astro)
Please enter a valid email address
Email
Please enter your full address
Installation Address
Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State
Frequently Asked Questions
Find your answers here.
WHY SHOULD I APPLY HERE?
We provide one stop service to apply Astro and Broadband for you. You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
HOW MUCH DOES IT COST TO APPLY FROM HERE?
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
WHAT IS THE PROCEDURE TO APPLY?
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
HOW FAST IS THE APPLICATION PROCESS?
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
WHY SHOULD I CHOOSE ASTRO + BROADBAND?
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
WHAT TV PACKS ARE AVAILABLE?
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
WHAT BROADBAND SPEED DO I NEED FOR MY HOME?
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
IS THERE A CONTRACT PERIOD?
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
HOW WILL I RECEIVE MY BILL?
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
WHAT PAYMENT METHODS ARE AVAILABLE?
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
DO I NEED A CREDIT CARD TO APPLY?
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
CAN I ADD STREAMING SERVICES TO MY TV PACK?
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
HOW LONG UNTIL INSTALLATION AFTER APPLICATION?
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
WHAT IS THE CONTRACT PERIOD FOR BROADBAND?
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
CAN I MOVE MY BROADBAND TO A NEW ADDRESS?
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
TEST SATELLITE FREQUENCY- HD ENABLED BOX
STEP 1
On your remote, press the HOME button.
STEP 2
Navigate to Update Satellite Frequency and press “OK”.
STEP 3
Choose Test Satellite Frequency and press “OK”.
STEP 4
Select Yes, continue and press "OK" to start the test.
Otherwise, select No, go back to cancel.
STEP 5
Satellite Frequency Test progress screen will be displayed.
STEP 6
The test result will be displayed once completed.
Press "OK" to go back to channel.
DOES ASTRO FIBRE SUPPORT COPPER WIRE INFRASTRUCTURE?
Astro Fibre is only available with Fibre infrastructure and does not support copper wire infrastructure.
I AM AN EXISTING ASTRO FIBRE CUSTOMER WITH A WIFI 6 HUAWEI K562E ROUTER; HOW CAN I ACCESS THE ASTRO FIBRE APP?
For existing Astro Fibre customers with the WiFi 6 Huawei K562e router, youwould need to upgrade to the latest RG21 router in order to access the AstroFibre with a one-off fee of RM300 (excluding SST). For any enquiries, please contact our Customer ContactCentre at 03 - 9543 1543and an Astro agent will be available to assist you immediately.
INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - ALLO
Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.
Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Intermittent internet connection using WiFi
Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for WiFi signals to penetrate.
Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, WiFi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, WiFi routers, satellites, cell towers, and more.
Although WiFi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
Microwaves
Bluetooth Devices
Cordless Phone
Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own WiFi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.
Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info A Ping Test shows how long it takes for packets to reach host. A Traceroute Test traces the route of packets to destination host from our server.
I HAVE INQUIRIES ON NJOI SERVICES.
For any NJOI-related information, please visit the NJOI Help & Support page at https://purchase.njoi.com.my/en-support
HOW DO I CANCEL OR TERMINATE THE MESH WIFI SUBSCRIPTION?
You may contact Astro's Contact Centre (03 - 9543 1543) to process the cancellation.
The Mesh WiFi device(s) needs to be returned upon service termination via an arranged pick-up by our installers.
MAXIS - TECHNICOLOR ROUTER
1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.
If below box appear, please enter required details as below:
USERNAME: Administrator
PASSWORD: (ACCESS KEY AT THE RGW STICKER)
(These are the defaults, if you have done previous configuration on your router the password may be different)
4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.
i. Click "Configure”
ii. Once clicked configure button, below screen will appear.
A. This is your current password. Please delete and enter the new password.
B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.
Please re-connect your wireless using the new password.
SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - ULTRA / ULTI BOX
STEP 1
Check your current software version on your box.
If the software version updated (Refer to Table 1), proceed to STEP 2.
Table 1
If software version different from Table 1, click here for Software Update guide.
Once software is updated, tune to the impacted channel.
If issue persist, proceed to STEP 2.
STEP 2
Run Test Satellite Frequency.
Click here for the guide.
If Test Pass, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have missing channel".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.
If Test Fail, proceed to STEP 3.
STEP 3
Proceed to Update Satellite Frequency.
Click here for the guide.
Once completed, tune to the impacted channel.
If issue persist, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have missing channel".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.
WHAT IS ASTRO CHANNEL 200 AND WHAT CAN I DO THERE?
Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.
I’M HAVING TROUBLE TO COMPLETE THE ACTIVITY; WHAT SHOULD I DO NOW?
Please submit your issue here or you can WhatsApp us at 03-9543 3838.
I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE; CAN I SWITCH AND SIGN UP FOR ASTRO FIBRE?
Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.
An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.
DO I HAVE TO PAY AN INSTALLATION FEE FOR THE PLUG & PLAY BOX?
If you choose to self-install the Plug& Play Box, then no installation fee will be charged. However, there will be an activation fee (please refer to the table below)
If you choose to have an installer to install the Plug & Play Box, then an installation fee will also apply.
I AM CURRENTLY SUBSCRIBED TO ASTRO & BROADBAND IPTV, AM I ELIGIBLE TO UPGRADE/SWITCH TO ASTRO FIBRE?
Yes, an existing IPTV customer is eligible to switch to Astro Fibre. However, your IPTV services will be switched to a Plug & Play service, and your existing Astro PVR / B.yond Box will be upgraded to the Ultra/Ulti box. There is no additional charge for the Astro Ultra/Ulti upgrade. Please note that you will be re-contracted for 24 months upon installation.
I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE 50MBPS WITH PRIMARY PACK. I WISH TO UPGRADE MY SPEED AND TV PACK TO A HIGHER BUNDLE PACKAGE, WHAT WILL HAPPEN TO MY RM20 ADDITIONAL BUNDLE REBATE?
Your current additional RM20 rebate will be removed. However, you will still get to enjoy the standard bundle rebate accordingly.
I RENTED AN ASTRO FIRST OR ASTRO BEST TITLE. HOW WILL I BE CHARGED?
Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM 15.00 will be reflected in your Astro subscription bill in two weeks' time.
WHY AM I SEEING AN EXPIRY DATE ON MY DISNEY+ HOTSTAR APP?
The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help
I AM A NEW ASTRO FIBRE CUSTOMER WITH THE RG21 ROUTER; HOW DO I SET UP THE APP?
For all new Astro Fibre customers with the RG21 router, the Astro Fibre App will be installed on your mobile device for you during installation. Alternatively,you may refer to the user guide here for self-installation.
IF I DO NOT WANT A PARTICULAR SERVICE/PACK THAT IS CURRENTLY AVAILABLE IN THE NEW PACKS, CAN I REPLACE IT WITH ANOTHER?
I am sorry you can't. While we understand the value customers see in choosing their preferred service/pack individually, the packaging of channels/services in the new packs are necessary for us to offer content/services at an affordable price to our customers.
AS A CURRENT ASTRO CUSTOMER, WHAT HAPPENS TO MY EXISTING CONTRACTS UPON MOVING TO THESE NEW PACKS?
Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.
REFRESH BOX SETTING (CLEAR NVRAM) - HD ENABLED BOX
Byond Box (DMT 5)
STEP 1
Switch on the power for your box and make sure that the adapter's power light is on.
STEP 2
Put the box on standby mode.
STEP 3
Press and hold the Home button on the box.
STEP 4
Wait until "boot" appear on the front panel and released.
STEP 5
New Installation Settings page will appear.
Click here for the guides to complete the setup.
Byond Box (DMT 4)
STEP 1
Switch off the power of your box and ensure the adapter�s power light is off.
STEP 2
Switch on the power of your box and ensure the adapter�s power light is on.
STEP 3
Press and hold the Ch+ and Ch- keys on the box simultaneously when the "boot" message appears on the front panel.
STEP 4
Wait until the "Clr" message appears on the front panel, then release the Ch+ and Ch- keys.
STEP 5
New Installation Settings page will appear.
Click here for the guides to complete the setup.
Byond Box (Zapper)
STEP 1
Ensure your box is on standby mode. (Red light on box's front panel).
STEP 2
Press and hold the Standby button. Wait until the LED at front panel change from red to green for 3 times, then release the button.
STEP 3
New Installation Settings page will appear.
Click here for the guides to complete the setup.
Byond Box (New Zapper)
STEP 1
Switch off the power of your box and ensure that the adapter�s power light is off.
STEP 2
Switch on the power of your box and ensure that the adapter's power light is on.
STEP 3
Keep pressing the 'Power' button until the Startup Option screen appears.
STEP 4
Press "369" on the remote control to trigger refresh box setting menu.
STEP 5
Press "OK" to proceed. The box will be refreshed to the original setting.
STEP 6
New Installation Settings page will appear.
Click here for the guides to complete the setup.
WHAT IS THIS “ASTRO ID VERIFICATION” ACTIVITY?
Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.
CAN I GET AN ULTRA/ULTI BOX WITH ASTRO FIBRE?
Yes, you are entitled to a free Ultra/Ulti box with free standard installation upon signing up Astro Fibre with a new 24-month contract.
MUST I GET AN ULTRA/ULTI BOX TO SUBSCRIBE TO THESE NEW PACKS?
Customers with HD boxes can subscribe to the All-New Astro Pack without a box upgrade except if the customer request to move to OTT bundled pack which is mandatory to upgrade to Ulti or Ultra.
Note: OTT is referring to either Netflix, D+H or both.
WHAT ARE THE TYPES OF AFTER-SALES SERVICES THAT IS AVAILABLE AND WHAT IS THE DIFFERENCE BETWEEN EXPRESS, SAME DAY & REGULAR SERVICE?
Astro offers 3 different after-sales service that is made available to the customers:
(1) Express (RM75)
(2) Same Day (RM70)
(3) Regular (RM65)
***Price is inclusive of 6% Service Tax.
I AM CONSIDERING SUBSCRIBING TO PRIMARY PACK + ULTI BOX WITH ASTRO & BROADBAND, CAN I UPGRADE TO ULTRA BOX?
No, Ultra Box is only available for Entertainment Pack and above only.
WHAT IS ASTRO QUICK PAY?
Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home. Visit Astro Quick Pay to pay your bill now.
I HAVE SIGNED UP FOR TWO (2) OR MORE MAIN ASTRO SUBSCRIPTIONS BUNDLED WITH NETFLIX. WILL I BE ENTITLED FOR MULTIPLE NETFLIX SUBSCRIPTIONS?
Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.
WHAT CAN I ENJOY WITH MY MULTIROOM (ASTRO BOX) SERVICE?
Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.
For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.
IS THE EKYC VERIFICATION MANDATORY? IS THERE AN ALTERNATIVE TO EKYC?
Yes, eKYC verification is mandatory. In addition, this verification process helps to reduce manual handling of customer's personal information and secure against unauthorised usage.
CAN I REQUEST TO TRANSFER THE CREDIT BALANCE INTO OTHER ASTRO ACCOUNT?
Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.
MY NEGLIGENCE HAS CAUSED A FAULT IN THE DEVICE(S), ARE THERE ANY PENALTY FEES?
Yes, if a device is faulty due to the customer's negligence, they will be subjected to a penalty fee for each device:
WiFi router: RM200
Fibre modem: RM500
Mesh WiFi: RM200/unit
WHAT ARE THE TERMS AND CONDITIONS OF PAYMENT?
1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips) 2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service. 3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.
IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels
PLEASE ENSURE THAT YOUR ASTRO SMART CARD IS FULLY INSERTED (S1) - HD ENABLED BOX
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the Smartcard at the front or right side and gently pull it out.
Make sure that the adapter's power light is off.
STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.
STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
Note: This request must be sent from account holder’s mobile/primary number
*Standard telco charges and Terms & Conditions apply
CAN ANOTHER PERSON REGISTER THEIR CREDIT CARD TO MY ACCOUNT'S AUTO-DEBIT FACILITY?
Yes, another person may register their credit card to your account's auto-debit facility. If you are performing this action via our call centre, the respective card holder is required to be present.
WHAT IS THE DOWNLOAD AND UPLOAD SPEED FOR ASTRO FIBRE?
The Download/Upload for each of the speed is as follow:
50Mbps/20Mbps
100Mbps/50Mbps
500Mbps/100Mbps
800Mbps/200Mbps
*Actual download/upload speeds is dependent on external factors, including but not limited to the distance between your devices and the WiFi router, network capacity and the number of connected users, the quality of your internal wiring, any obstructions of WiFi signals, the signal strength of wireless connection from your devices and if you are using a wireless connection.
INSTALLATION SETUP - PLUG AND PLAY MODE - ULTRA BOX / ULTI BOX
STEP 1 Please wait while your Astro box initializes.
STEP 2 Select your preferred language.
STEP 3 Navigate to Next and press "OK".
STEP 4 Select Auto as the Video Resolution.
STEP 5 Navigate to Next and press "OK".
STEP 6 Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly. Otherwise, navigate to Cancel to revert to the previous settings.
STEP 7 Select IPTV Plug & Play (self-install) as the box operating mode.
STEP 8 Navigate to Next and press "OK".
STEP 9 Select your preferred connection. For connection via Wi-Fi, proceed to STEP 10. For connection via LAN Cable, proceed to STEP 16 once you are connected.
STEP 10 Please wait while your Astro box searches for available Wi-Fi networks.
STEP 11 Navigate to your preferred Wi-Fi network and press "OK".
STEP 12 Please enter the password to connect to the Wi-Fi network.
STEP 13 Navigate to Done to continue.
STEP 14 Please wait while your Astro box connects to the internet.
STEP 15 Navigate to Yes to allow your Astro box to connect to this network automatically. Otherwise, navigate to No. Proceed to STEP 17 for the next step.
STEP 16 Navigate to Next and press "OK".
STEP 17 Your box's connection status will be displayed. Navigate to Finish to complete the setup.
HOW LONG WILL I GET TO ENJOY THIS SPEED UPGRADE FOR?
For customers whose sign-up speed is 50Mbps, 100Mbps or 500Mbps, you will get to enjoy your upgraded speed of 100Mbps/500Mbps/800Mbps for 24 months.
HOW DO I START WATCHING ASTRO GO IMMEDIATELY AFTER MY PAYMENT IS CONFIRMED?
Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!
HOW DO I KNOW WHICH TIER I'M IN?
Your Astro Rewards tier is based on how long you've continuously been an Active Astro Pay TV customer:
Magenta: 0 - 2 years
Silver: >2 - 9 years
Gold: >9 - 15 years
Diamond: >15+ years
The rewards you will receive depends on which tier you're in. Rewards are cumulative: If you're in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.
If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.
I AM AN EXISTING ASTRO IPTV CUSTOMER, HOW SHOULD I CONNECT MY PLUG & PLAY BOX TO THE INTERNET?
Please refer below to set up your Ultra/Ulti Plug & Play Box.
To connect via LAN cable:
Switch off your old Astro box.
To connect your Plug& Play Box via LAN cable: a) Remove the LAN cable from your old Astro box and connect the LAN cable to your new Plug & Play Box. i) For Maxis IPTV customers, keep the other end of the LAN cable connected to your router. ii) For TIME IPTV customers, go to the other end of the same LAN cable, plug it out from your modem, and into any LAN port on your router. Ensure that you’re not plugging your LAN cable back into the same box.
Note: If you have a two-in-one modem & router, you can skip Step ii).
To connect via Wi-Fi:
Remove your LAN cable from your old Astro box, and do not plug it into your new Plug & Play Box.
I WANT TO SUBSCRIBE TO ASTRO & BROADBAND WITH MAXIS/ALLO, IS THERE ANY DEPOSIT FEE DURING ONBOARDING?
Deposit of RM500 (Maxis) and RM300 (Allo) is payable by new subscribers (non-Malaysian). The fee will be reimbursed when service is terminated.
No deposit required for all existing Astro customers and new subscribers (Malaysian).
ERR-007 - STREAMING ON ASTRO GO WHILE BEING CONNECTED TO A VPN
This error indicates that you are streaming on Astro GO while being connected to a VPN. Please close your VPN application and try streaming again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
WILL I NEED TO TAKE A NEW CONTRACT AFTER MOVING?
Astro TV customers
No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.
Broadband / IPTV customers
Yes, your contract will be renewed to a new 24-month contract.
I SUBSCRIBED TO ASTRO FIBRE IN SEPTEMBER 2023; WILL I GET THE FREE SPEED UPGRADE?
Unfortunately, only Astro Fibre customers who subscribe from 24 November 2023 to 31 May 2024 are eligible for this free speed upgrade. However, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
I WANT TO SUBSCRIBE TO ASTRO FIBRE BUNDLE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?
A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.
No deposit is required for all existing Astro customers and new subscribers (Malaysians).
SWITCH FROM KIDS TO ADULT PROFILE
STEP 1 In the Kids Profile, press the Home button on your remote and the home menu will be displayed.
STEP 2 Navigate to Profile.
STEP 3 The Profile Selection Screen will be displayed.
STEP 4 Choose an Adult Profile.
STEP 5 Switching from a Kids to an Adult Profile will require you to enter a 4-digit PIN. Please enter your PIN to proceed. If you have not set up your PIN, the default code is 0000.
STEP 6 After entering the PIN, you will be able to enter the Adult Profile.
WHAT DO I DO IF I HAVE TECHNICAL ISSUES WITH THE PLUG & PLAY BOX?
For any technical issues, you may visit Astro's Help & Support page or contact Astro via WhatsApp at 03-9543 3838 by typing PNP.
HOW DO I GET THE ULTRA/ULTI PLUG & PLAY BOX?
If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:
I. Visit https://hub.astro.com.my/#5
II. Select `Box Upgrade` and log in with your Astro ID
III. Select the box you would like to upgrade
WHERE CAN I GET MORE INFORMATION OR SIGN UP FOR THE ULTRA BOX?
Please refer to these FAQs for more information, or click here to learn more and sign up for the Ultra Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.
