Sign Up and Install Njoi | Sign Up and Install Njoi

Frequently Asked Questions

Find your answers here.

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

WHY ARE CERTAIN VIDEOS NOT AVAILABLE IN MY COUNTRY?

Certain content is limited to selected countries due to copyright restrictions. Hence, you may not be able to view certain movies in your country.

I ALREADY HAVE ULTRA BOX. HOW DO I USE ALL THE NEW FEATURES?

Check out our user guide for a quick and easy way to get started!

Download our user guide in English

Download our user guide in Malay

Download our user guide in Chinese

Do you need more information? Watch our Astro Ultra How to videos here.

ERR-008 - YOU ARE ATTEMPTING TO PLAY A CONTENT THAT IS NOT PART OF YOUR SUBSCRIPTION

You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or

Feedback Form

WHAT WILL HAPPEN TO MY NETFLIX ACCOUNT IF I CANCEL MY ASTRO SERVICE OR CHANGE MY ASTRO PACKAGE?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

HOW CAN I SUBSCRIBE TO ZEE5 VIA ASTRO?

All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.80/month by visiting www.astro.com.my/zee5.

Please follow the steps below to subscribe:
Step 1: Go to www.astro.com.my/zee5
Step 2: Log in with your Astro ID
Step 3: Key in your email address and proceed to add ZEE5 to your bill
Step 4: Now, enjoy all your favourite shows on ZEE5!

DOES THE IQIYI PRICE CHANGES ON 21ST MARCH 2025 EFFECT ASTRO CUSTOMERS?

No, price for Astro customers will remain unchanged. Only the RRP price from iQIYI is changed.

WHAT HAPPENED TO THE WIFI SSID WHEN BAND STEERING IS DISABLED?

When Band Steering is disabled, you will see two separate WiFi SSID based on its frequency bands. Example:

i. SSID: SSID2G, Password: 1234567

ii. SSID: SSID5G, Password: 4567890

*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.

WHAT IS THE MINIMUM INTERNET SPEED REQUIRED TO ENJOY STREAMING ON THE ASTRO SMART TV APP?

The recommended home internet speed for a smooth viewing is 30Mbps.

IS IT NECESSARY FOR THE NAME ON THE CREDIT CARD TO MATCH THE NAME OF THE ACCOUNT HOLDER?

No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.

IF I'M A NON-MALAYSIAN LIVING OR WORKING IN MALAYSIA, ARE MY ASTRO BROADBAND BUNDLE/ASTRO FIBRE BUNDLE CHARGES SUBJECT TO SERVICE TAX?

Yes, if you’re a non-Malaysian living or working in Malaysia, your Astro Broadband Bundle/Astro Fibre Bundle are subject to the 6% Service Tax effective bill date 9th July 2024 onwards.

ERROR MESSAGE: "YOUR CONNECTION HAS BEEN INTERRUPTED. PLEASE WAIT, RETRYING CONNECTION... PRESS OK TO RETURN TO LIVE TV"

If you encounter this message while using the Astro app on your Smart TV, please follow the steps below:

1. Update Your Smart TV Software

Ensure your Smart TV is running the latest software or firmware version.
Check for available updates in your TV's Settings menu and install them if available.

2. Restart Your Devices

Turn off and restart the following devices:

Router
Modem (if applicable)
Smart TV

Wait a few minutes for the internet connection to stabilize.
Launch the Astro Smart TV app again and test the playback.

3. Clear the Astro App Cache

Clear the application cache on your Smart TV.
Once completed, reopen the Astro app and check if the issue persists.

4. Reinstall the Astro App

Uninstall the Astro app from your Smart TV.
Download and install the latest version from your TV's app store.
Open the app and test the playback again.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:

Astro ID use
Smart TV model
OS version
Type of internet connection (Wi‑Fi or LAN)
Screenshot/photo of the error message

This will help our support team investigate and assist you further.

I AM CURRENTLY SUBSCRIBED TO THE ASTRO BROADBAND BUNDLE/ASTRO FIBRE BUNDLE. WILL I BE CHARGED 6% SERVICE TAX FOR ADD-ON SERVICE SUCH AS MULTIROOM, MULTIROOM SMART TV (SMTV), CLOUD RECODING AND ASTRO GO+?

Yes, the 6% Service Tax applies to add-on Astro services effective bill date 9^th July 2024 onwards.

DO I NEED TO RETURN ALL THE DEVICES AFTER CANCELLATION?

Yes, we will schedule for the equipment collection after you have discontinued Astro & Broadband services. If equipment is damaged or lost, penalty fee of RM 530 (inclusive of Govt. Tax) will be charged.

CAN I STILL MOVE IF I HAVE AN OUTSTANDING BALANCE ON MY ACCOUNT?

Of course! Please ensure your account is active when requesting for a move.

I RENTED AN ASTRO FIRST TITLE. HOW WILL I BE CHARGED?

Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM15.00 will be reflected in your Astro subscription bill in two weeks' time.

WHICH FEATURES ARE NOT AVAILABLE IN THE NEW MY ASTRO?

You will not be able to switch between channels, use the app as a remote control, view favorite channels and programmes, use programme showtime reminder, and remote record feature.

CAN SOMEONE APART FROM THE ACCOUNT HOLDER REDEEM AN ASTRO REWARDS REDEMPTION?

Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.

WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO & BROADBAND?

Astro & Broadband comes with 24-month contract commitment.

WHEN I CREATE A NEW NETFLIX ACCOUNT TO LINK TO MY ASTRO BILL, WILL I LOSE ALL MY CURRENT WATCHING HISTORY IN NETFLIX?

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

WHAT HAPPENS IF I PAY MORE THAN WHAT IS STATED IN MY BILL?

The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.

THE ASIAN FAVOURITES SELECTION IS NOT A PART OF MY SUBSCRIPTION; CAN I STILL ENJOY VIU PREMIUM VIA ASTRO?

Yes, for customers on the Primary, Movies, Movies Plus, Sports, Sports Plus or Premium 1 Pack,
you will still be able to enjoy Viu Premium as an add-on for as low as RM8.40/month (RRP:
RM14.90). Please refer to the table below for the complete pricing:

TV Pack	Price
Movies Movies Plus Sports Sports Plus Premium 1	RM 8.40/month (inclusive of tax)
Entertainment Entertainment Plus Premium 2 Premium 3 Platinum Pack	RM 8.40/month (inclusive of tax) *This add-on price is only applicable if customers choose to add Viu Premium plus another selection under Asian Favourites
All Other Packs	RM 21.90/month (inclusive of tax)

HOW MUCH DOES A WETV VIP SUBSCRIPTION VIA ASTRO COST?

Astro customers can enjoy a special offer of RM13.90/month (RRP RM13.90/month) when they subscribe to WeTV VIP via Astro.

I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE, WHAT IS THE TAX CHARGED TO THE SERVICES?

SST of 6% and 8% will be applied accordingly to your bundle services:

8% SST to Astro TV Pack
6% SST to Astro Fibre

HOW LONG DOES PAYMENT VIA CHEQUE TAKE TO BE POSTED?

Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.

HOW TO SUBSCRIBE TO HBO MAX APP VIA ASTRO?

If you're interested in subscribing to the HBO Max app via Astro, you can use the My Astro app through the following methods:

App: Download the My Astro app from the Apple App Store, Google Play Store, or Huawei AppGallery.
Web: Visit www.astro.com.my/max
STB: You can subscribe HBO Max by either launching the HBO Max app OR the My Astro app on your Ultra/Ulti Box.
WhatsApp: You can reach out to us via WhatsApp by typing "Hi" to 03-9543 3838. Then from main menu select Add-on Purchase -> Enter code HBOMAXULT.

I'LL BE MOVING TO A NEW HOME AFTER ACTIVATING THE PLUG & PLAY BOX, DO I NEED TO PAY THE ACTIVATION FEE AGAIN?

No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.

I AM AN EXISTING ASTRO FIBRE CUSTOMER WITH A WIFI 6 HUAWEI K562E ROUTER; HOW CAN I ACCESS THE ASTRO FIBRE APP?

Unfortunately, this Astro Fibre App is only supported with RG21 or RG31 (launching soon) router. For any enquiries, please contact our Customer Contact Centre at 03 – 9543 1543 and an Astro agent will be available to assist you immediately.

HOW MANY DEVICES CAN I STREAM CONCURRENTLY ON ASTRO GO?

If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.

ARE THERE ANY DOWNSIDES TO USING A MESH WIFI NETWORK?

Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.

The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.

If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house.

Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will not perform as optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.

APP CRASHES ON SMART TV

If the Astro Smart TV app crashes on your Smart TV, please follow the steps below:

1. Clear the App Cache

Clear the Astro Smart TV application cache on your Smart TV.
Once completed, relaunch the Astro Smart TV app.
Check if the issue has been resolved.

2. Reinstall the Astro Smart TV App

Uninstall the Astro Smart TV app from your Smart TV.
Download and install the latest version of the Astro app from your TV's app store.
Launch the app after installation.
Try playing content again to verify whether the issue has been resolved.

If the app continues to crash after completing the above steps, proceed to submit report via WhatsApp or Feedback Form and provide:

Astro ID use
Smart TV model
OS version
Details of the content being played when the crash occurs

This will help our support team investigate and assist you further.

I MISSED THE COLLECTION APPOINTMENT; WHAT DO I DO NOW?

You can reschedule the collection appointment by calling our courier agent/installer directly.

ERR-601, ERR-1409 - PLAYBACK OF LINEAR CHANNELS/VOD FROM EXTERNAL DEVICE (CASTING/MIRROR)

Please check if you are streaming on a supported device. Astro GO is only applicable within the supported platforms; mobile devices (phones and tablets) and web browsers.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.

I AM NOT AN ASTRO CUSTOMER. CAN I SUBSCRIBE TO DISNEY+ THROUGH ASTRO?

No. You will need an active Astro subscription before you can subscribe to Disney+ through Astro or enjoy Disney+ as part of an Astro package.

To learn more about Astro packages and our latest offers, click here.

WHY AM I NOT RECEIVING SMS NOTIFICATIONS ON SUCCESSFUL OR UNSUCCESSFUL AUTO-DEBIT TRANSACTIONS?

Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.

Note:

Any changes of contact details to be requested by account holder only.
Only account holder's contact to be updated as primary mobile number in the system.

CAN I REGISTER MORE THAN ONE CREDIT/DEBIT CARD WITH ASTRO?

When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.

CAN I REQUEST TO TRANSFER THE CREDIT BALANCE INTO OTHER ASTRO ACCOUNT?

Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.

WILL THERE BE ANY PENALTY FEES IF I CANCEL MY WETV VIP SUBSCRIPTION?

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.

I HAVE TERMINATED THE MESH WIFI SUBSCRIPTION BUT I'VE FAILED TO RETURN THE DEVICE. IS THERE A PENALTY FEE APPLIES?

Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.

HOW MUCH IS SIMPLY SOUTH WITH ASTRO?

Astro customers can subscribe to Simply South at only RM10.00 per month (excluding tax).

WILL I BE CHARGED AN 8% SERVICE TAX ON THE SWITCHING FEE FOR A FUTURE-DATE ORDER THAT FALLS ON OR AFTER 1ST MARCH 2024?

Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.

I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD; CAN I STILL WATCH THESE CHANNELS IN LOWER RESOLUTION?

Yes, you may still watch Love Nature on CH550 and Sports content on CH810–CH833, which offer the same content and programmes in HD resolution.

Kindly note that channels CH810–CH833 are only available to customers with Sports entitlement in their subscribed TV Pack.

WILL MY CREDIT CARD BE ACCEPTED FOR PAYMENT?

Yes. You can make payment using your credit card via My Astro Portal:

- For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia

- For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia

Step-1	Step-2	Step-3
Choose a plan & sign-up online.	Sit back & wait for installation.	Enjoy your new Astro / Broadband!

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Frequently Asked Questions

If we are good, tell your friends.
If we are not, tell us.

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Nationwide Installation

Frequently Asked Questions

If we are good, tell your friends.If we are not, tell us.

If we are good, tell your friends.
If we are not, tell us.