When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.

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1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, type http://192.168.100.254 and below page will appear.

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Login using your username and password  if you have changed the router login setting. Otherwise, your default router  login is as per below.          

Username: user
Password: user

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4. Once you have successfully logged in, the router's web-based setup page will appear.

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5. At the top of the page, click WLAN to configure the WiFi parameters.

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6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.

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7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.

The recommended home internet speed for a smooth viewing is 10Mbps.

Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.

STEP 1

On your remote, press the “HOME” button and the home menu will  be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press “OK”.

STEP 3

Navigate to STB  DIAGNOSTICS and press “OK”.

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STEP 4

Select the “Network” tab in the STB Diagnostics page.

Please ensure the Tunes service multicast  status is Multicast Up.

If the status is Multicast is Not Available, please reboot your box and router before verifying this status.

If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Audio and press "OK".

STEP 4

Navigate to your preferred selection and press “OK”.

Tap on the "Account' screen on the navigation bar to view your outstanding balance. Click on "Pay Now' to pay your bill. If your payment is successful, you will receive a record and your payment history will be updated.

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply"  for the changes to take  place.

7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

8. Please wait until the connection reestablish.

When Band Steering is enabled, only one SSID network name with one password is available. Example:

i.SSID: SSID, Password: 12345678

To request for a move, you may choose to:

1. Self-serve by logging in to My Astro app and follow the steps below:

Step 1: From Account tab, choose Installation address under Subscription.
Step 2: Click "Relocate”.
Step 3: Verify your identity via OTP.
Step 3: Fill in the OTP that you receive and proceed by clicking "Verify"
Step 4: Confirm the Address, a support ticket will be created.

2. Submit your feedback via below link: https://support.astro.com.my/feedback-form

Step1: Choose Feedback Type

• Type: Technical issues
• Issue: I want to enquire about installation/ relocation

Step2: Fill in the form and click “Submit” support ticket.

The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, NHK World, Radio, Sky News channels and 3rd party apps such as Netflix, Disney+ Hotstar are not available via the Multiroom (Smart TV).

You can make changes to your Netflix plans that are included in your Bundle through My Astro app 

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.  

Please contact Astro Customer Call Center via 03-95433838

For My Astro App Users 
Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

For Ultra and/or Ulti Users 

1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
2. Press the down button to view the "Personal info".
3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.

For Residential Astro Pay TV customers: You may change your contract from e.g., 12-month to 24-month without incurring a switching fee or cancellation fee. However, if you change your contract from e.g., 24-month to 12-month, will be charged a cancellation fee accordingly if still within minimum term (contract) period. No switching fee applicable.

Yes, please WhatsApp "DH Help

Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.

Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the  site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

1. Try loading the site on a different device.

Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

If the website doesn't load on another  device, the problem is either with the network or the website itself.
 

2. Restart your computer.

Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
 

3. Try loading the site in a different browser.
 

There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can  load the website.
 

4. Temporarily disable your antivirus program.

Your antivirus software may be interfering with your ability to load certain websites.

Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
 

5. Reset your modem and router.

Traffic to or from a certain website may be getting tripped up by your  modem or router. Resetting these devices may allow you to access the website again.
 

6. Check your computer's date and time settings.

If your date or time is set incorrectly, you may not be able to  connect to secure (https://) websites.

Check your computer or mobile device's clock to make sure that it is  set to the correct time and date.
 

7. In the event the problem persists, please provide below details for further escalation:

   i. List of websites effected.

   ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.

   iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.

   iv. Run the Ping Test -  Please click here for Ping Test guideline.

Once you've  gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.

Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.

Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
 

Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.

1. Via Television

    a) Ultra Box

• Press the “Home” button and scroll to “Settings” > “Wi-Fi/Ethernet” > “New Wi-Fi Connection”

• Allow the Ultra Box to scan the Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password

• Once you are connected, your Home screen will now show “tabs” where you can now enjoy Video On Demand

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o  “Catch-up” missed episodes from ongoing programmes

o  Binge-watch full seasons from “Boxsets”

o  Choose the your favourites from “Movies”, “Kids” and more

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2. Mobile/Portable devices

(a)  Just head to the Google Play Store, Huawei App Gallery or Apple App Store here, search for “Astro GO” and download Astro GO on iOS and Android devices. Login to watch on demand and other ASTRO channels based on your subscription.

You may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.

Starting 1 April 2024, Astro’s Chinese content offering on our Primary & Family Pack is now bigger than ever with the addition of up to 10 channels featuring the latest Chinese primetime dramas, variety and current affairs programmes as well as great selection of movies and musical shows. These are the channels available in the Primary & Family Pack at no additional cost:

• Celestial Movies (CH309)
• TVB Jade (CH310)
• Astro AOD (CH311)
• TVB Entertainment News (CH317)
• TVB Xing He (CH319)
• TVBS Asia (CH320)
• NHK World (CH398)

The different light colours on your Astro Ultra Box or Ulti Box informs you on the phase the box is going through.

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1. Ultra Box magenta light / Ulti Box purple light - Your box is turned "On". ‍

Press the Home button to launch Video On Demand and stream anytime or press channel number on your remote.

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2. Ultra Box / Ulti Box orange light - Your box is on "Standby" mode.

Your box is ready to be turned "On" or leave it in this mode to receive new software updates.

3. Ultra Box / Ulti Box blinking orange light - Your box is booting up.

Please wait a few minutes for the box to start.

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4. Ultra Box / Ulti box blinking blue light - Your box is downloading a software update.

Please wait a few minutes for the download to complete.