Sign Up and Install Njoi | Sign Up and Install Njoi.
FREE lifetime entertainment.
The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!
So Easy to you in 3 steps
Step-1
Step-2
Step-3
Choose a plan & sign-up online.
Sit back & wait for installation.
Enjoy your new Astro / Broadband!
A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
Enjoy free access to 15+ TV channels & 10+ radio channels.
* Subject to Astro terms & conditions.
❯❮
njoi
New Decoder
RM325.00
New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.
Including installation.
njoi
New Decoder & Satellite Dish
RM415.00
New decoder complete with satellite dish & cabling.
Including installation.
Channel List
Filter Packages
Nationwide Installation
Applying for
NjoiAstroUniFiMaxis
Please select your preferred package.
Installation Fees:
Free (Monthly Packs RM100 and above)
RM199 (Monthly Packs Less than RM100)
* You may upgrade your Monthly Packs to RM100 and above to enjoy free installation. Just submit your application, we will advise you accordingly.
** Installation Fees are inclusive of 8% SST. Monthly Packs are exclusive of 8% SST (Astro Pay TV), 6% SST (Astro Fibre). Ultra Box is subject to 24-month contract period with penalty fees.
Please select your preferred package.
Final service provider (Maxis/TIME) will be selected based on the availability of your area. If both are available, your choice will be selected.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please enter your full name (As per IC)
Name (As per IC)
Please enter your IC/Passport Number
IC/Passport
Please enter your handphone number
Handphone
Please enter your handphone number
Secondary Handphone (Required for Astro)
Please enter a valid email address
Email
Please enter your full address
Installation Address
Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State
Frequently Asked Questions
Find your answers here.
WHY SHOULD I APPLY HERE?
We provide one stop service to apply Astro and Broadband for you. You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
HOW MUCH DOES IT COST TO APPLY FROM HERE?
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
WHAT IS THE PROCEDURE TO APPLY?
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
HOW FAST IS THE APPLICATION PROCESS?
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
WHY SHOULD I CHOOSE ASTRO + BROADBAND?
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
WHAT TV PACKS ARE AVAILABLE?
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
WHAT BROADBAND SPEED DO I NEED FOR MY HOME?
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
IS THERE A CONTRACT PERIOD?
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
HOW WILL I RECEIVE MY BILL?
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
WHAT PAYMENT METHODS ARE AVAILABLE?
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
DO I NEED A CREDIT CARD TO APPLY?
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
CAN I ADD STREAMING SERVICES TO MY TV PACK?
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
HOW LONG UNTIL INSTALLATION AFTER APPLICATION?
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
WHAT IS THE CONTRACT PERIOD FOR BROADBAND?
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
CAN I MOVE MY BROADBAND TO A NEW ADDRESS?
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
WILL THERE BE ADDITIONAL CHARGES TO ACCESS LIGA MALAYSIA?
No, there will be no additional charges to access Liga Malaysia.
IS MY PERSONAL INFORMATION PROTECTED BY THE PDPA?
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.
I'LL BE MOVING TO A NEW HOME AFTER ACTIVATING THE PLUG & PLAY BOX, DO I NEED TO PAY THE ACTIVATION FEE AGAIN?
No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.
WHAT IS "KIDS FRIENDLY PROFILE"?
The Kids Friendly Profile is an enhancement to the Kids User Profile feature with the following major improvements:
Kid-Friendly Channels, On Demand content & TV Guide: Only Kid-friendly channels and On-Demand content can be viewed in the Kids Profile. Other channels and content are not viewable. The same applies to the Kids TV Guide.
PIN control for the Kids Profile: When switching from a Kids Profile to an adult profile (i.e.: Father or Mother), a PIN entry will be required.
Limited Kids Profile Content Search: Only Kids age-appropriate content can be searched and displayed within the Kids Profile.
Kids Profile Based Recordings: Kids Profiles will have their own personalised age-appropriate recordings without any overlap with other user profiles. This feature will be available from 17th August onwards.
These enhancements are available across the Astro GO app, Ultra/Ulti Box, and Multiroom Box/Smart TV app.
Click here to find out more on this new feature and how to use it!
WHERE DO I VIEW MY PAYMENT HISTORY?
(i) Head over to My Astro Portal and go to 'Bill & Payment'. Click on 'Payment History' (ii) Contact us via one of these platforms. Please ensure you include your Astro Account Number.
WHAT IS THE DIFFERENCE BETWEEN TRANSFER OF EQUIPMENT OWNERSHIP, MERGE OF EQUIPMENT AND SPLIT OF EQUIPMENT?
ransfer of Equipment Ownership
A request to transfer the equipment’s ownership from the existing account holder to a new account holder.
Note: Transfer of Equipment Ownership is not applicable for IPTV and NJOI account.
Merge of Equipment
A request from the account holder to merge the equipment from two different accounts into one account, provided the equipment must be within the same service address and registered under the same accountholder’s name.
Split of Equipment
A request from the account holder to split the equipment from one account to two different accounts and registered under the same account holder’s name.
WILL I NEED TO VERIFY MY ASTRO ID EVERYTIME I LOG IN?
Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.
I AM AN EXISTING SPORTS CUSTOMER. WILL I GET FREE ACCESS TO LIGA MALAYSIA?
Yes. As a Sports Pack customer, you will get access to Liga Malaysia as well as a variety of local and international sporting events as part of your subscription.
WHY AM I SEEING A "ZERO CHARGE' ON MY DISNEY+ HOTSTAR APP?
The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help
HOW LONG DOES IT TAKE FOR PAYMENT TO BE POSTED VIA JOMPAY?
Successful payment via JomPAY will be posted real time.
MODEM NO POWER - ALLO
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
IS THE PARTNERSHIP WITH NETFLIX IS A MONOPOLY OF OTT APPS?
Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies in one place. Astro customers will be able to enjoy greater convenience by having Netflix bundled with their Astro subscription, consolidating the subscriptions, and providing easy access for payment in a single bill, at the best value.
CHANGE MENU LANGUAGE - ULTRA BOX / ULTI BOX
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Menu Language and press "OK".
STEP 4
Navigate to your preferred language selection and press “OK”.
MY PAYMENT IS SUCCESSFUL BUT I HAVE WAITED MORE THAN FIVE (5) MINUTES AND IT IS NOT REFLECTING IN MY ASTRO. WHAT SHOULD I DO?
The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.
UPON DOWNLOADING THE APP, WHAT DO I DO NEXT?
Step 1: Launch the app on your Smart TV.
Step 2: You will be able to see a welcome screen with a QR code and URL.
Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen
Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.
(If you do not have an Astro ID, click on "Create now"
to sign up and link to your Astro account – check the following on the steps)
Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.
REFRESH SIGNAL OF YOUR BOX - HD ENABLED BOX
Please ensure to put your box on standby mode to refresh the signal.
a. Using IVR
1. Dial 03-95433838 and select you preferred language. 2. Select Account Related. 3. Select Technical Assistance. 4. Select Refresh Smartcard.
b. Using MyAstro web
STEP 1 Go to https://myastro.astro.com.my/ in your web browser.
STEP 2 Key-in your Email / Mobile number and password. Then, press LOG IN.
STEP 3 Click on TV pack.
STEP 4 Choose Main Room for the Primary Box; else choose Multiroom (If any).
STEP 5 Click on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 6 After tap the Refresh, below notification will be displayed as below.
For Main Box
For Multiroom
c. Using MyAstro App
STEP 1 Open myAstro App and click "Login".
STEP 2 Key-in your Email / Mobile number and password. Then, press "LOG IN".
STEP 3 Go to "Account".
STEP 4 Scroll down to "TV pack" and click on it.
STEP 5 Choose Main Room for the Main Box; else choose Multiroom (If any).
STEP 6 Tap on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 7 After tap the Refresh, below notification will be displayed as below.
For Main Room
For Multiroom
WHAT IS BAND STEERING?
Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.
I AM AN EXISTING ASTRO CUSTOMER; MUST I GET THE NEW PACKS?
No, you can remain in your current pack, however starting 9 November 2021, you would need to subscribe to the new packages to make any changes to your subscription. We strongly encourage customers to switch to the new packs to enjoy the best content experience from Astro.
AM I ABLE TO SUBSCRIBE FOR VIDEO ON DEMAND?
No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.
HOW ARE THE PRORATED CHARGES FOR SERVICE TAX CALCULATED?
Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
MUST I GET AN ULTRA/ULTI BOX TO SUBSCRIBE TO THESE NEW PACKS?
Customers with HD boxes can subscribe to the All-New Astro Pack without a box upgrade except if the customer request to move to OTT bundled pack which is mandatory to upgrade to Ulti or Ultra.
Note: OTT is referring to either Netflix, D+H or both.
ALLO - TPLINK ROUTER
Please standby computer/laptop to access to the internet and connection must be via (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
On the address bar, please go tohttp://192.168.0.1or www.tplinkwifi.net and below page will appear.
The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.
6. Since this is a dual band router, you will have 2 Wireless Network Names (SSID) i.e. 2.4GHz and 5GHz. You may connect to any of the SSID, preferably with a stronger signal available.
7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Select Advanced Diagnostics and press "OK".
STEP 5
Details information of Advanced Diagnostics screen will be displayed.
STEP 6
Press down arrow on your remote to get more information.
TIME - DLINK ROUTER
You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different).
Username: admin
Password: (Leave the field blank)
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, click Settings and then choose Wireless.
6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID) i.e. 2.4GHz and 5GHz.
You may connect to any of the SSID, preferably with a stronger signal available.
7. You may change the Wi-Fi Name (SSID) and the Password to follow your preferences, and then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
WILL I BE CHARGED FOR VIDEO ON DEMAND?
Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis.
Please note that your default pin is 0000 to make any purchases.
*Entitlement is based on subscription package.
WHAT SHOULD I DO IF I AM UNABLE TO ACTIVATE MY PLUG & PLAY BOX?
You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation.If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.
ARE THERE ANY CHANNELS THAT ARE NOT AVAILABLE TO ME AS PART OF ASTRO & BROADBAND?
If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.
However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).
I WANT TO UNSUBSCRIBE FROM THE MULTIROOM (ASTRO BOX). WILL THERE BE ANY PENALTY FOR THIS?
No there will not be any penalty.
For the Multiroom subscription on a box setup, if your subscription is within the 24-month contractual period. Then a pro-rated penalty of RM600 will be applied for any Astro box except for Ultra Box, which the penalty will be RM1,000.
WHAT HAPPENS IF ASTRO GO+ IS REMOVED FROM MY SUBSCRIPTION?
You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+.
Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed.
UNABLE TO PLAY VIDEO (HDCP FAILED) - HD ENABLED BOX
STEP 1 Switch off the power of your box and make sure that the adapter’s power light is off.
STEP 2 Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.
STEP 3 Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.
STEP 4 Turn on your box. Do select the correct TV input. You should no longer be experiencing this problem.
AM I ELIGIBLE FOR THE ULTRA BOX?
All existing or new Astro customers who meet the following criteria may upgrade to the Ultra Box:
Have an internet connection at home (recommended>10Mbps speed)
Maintain a minimum subscription with a HD + Recording service
If you live in a high-rise building, please call us at 03- 7481 8000 to check if your building can support the Ultra Box. If your high-rise building allows for the set-up of individual dishes you will be able to upgrade to the Ultra Box, subject to the criteria above.
If you would like to access our 4K UHD content via the Astro UHD channel 805 and UHD content on VOD, Astro Best and Astro First. We also recommend:
4K UHD supported TV that is HDCP2.2 compliant
Internet connection of at least 30Mbps
Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled with Astro™'s broadband package with rebates of up to RM30/month. For more details and to sign up for Astro & Broadband, please click here.
WHAT IS THE PROMOTION PERIOD OF ASTRO FIBRE’S SPEED UPGRADE CAMPAIGN?
The promotion period of Astro Fibre’s Speed Upgrade Campaign is from 24 November 2023 until 31 May 2024.
HOW LONG WILL IT BE BEFORE I CAN CONTINUE WATCHING ASTRO?
You will regain access to your channels on Astro immediately once the equipment has been installed at your new house, provided your account is active. Customers can still enjoy viewing via Astro Go.
5. HOW DO I CHECK MY REGISTERED EMAIL ADDRESS OR MOBILE NUMBER BEFORE THIS CHANGE HAPPENS?
All Astro customers who are actively using their username to log in will be notified via email or SMS two (2) weeks before this change takes place. Please refer to the guide below on how to check for your registered contact details:
Step 1: Visit https://id.astro.com.my/ and log in using your username.
Step 2: Under your Profile, refer to the “Email” or “Mobile Number” fields to view your contact details.
8. I KNOW MY ASTRO ID, BUT FORGOT MY PASSWORD; HOW CAN I RETRIEVE IT?
Step 1: Visit https://id.astro.com.my/ and click on “Forgot Password?”
Step 2: Enter your username, email or mobile number. A verification code will be sent to you. Please enter it into the field and click “Verify” to reset your password.
WHEN WILL THE NEW PACKAGES BE AVAILABLE?
The new packs will be available for existing and new Astro customers starting 9 November 2021.
WHERE CAN I UPDATE MY CONTACT DETAILS?
For My Astro App Users Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.
For Ultra and/or Ulti Users
Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
Press the down button to view the "Personal info".
Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.
TIME - ROUTER CISCO/LINKSYS
You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.
1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the blue port at Cisco Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.1 and below page will appear.
4. Type the Username and Password as below. Then click OK. (These are the defaults, if you have done previous configuration on your router the password may be different).
Username: admin
Password: admin (or time123)
5. The router's web-based setup page should now appear. Please follow below steps for the configuration.
i. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.
ii. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.
iii. Leave the Channel Width set to 20MHz Only.
iv. Click the drop-down arrow for Channel, then select your desired channel.
Choose between 1 until 11 (Suggested 1,6,11).
v. Click Save Settings to apply your changes. Router will auto reboot and connection re-establish after few minutes.
SPEED TEST - MAXIS/ALLO/TIME
1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.
2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).
3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.
4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].
5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.
7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).
8. Edit the server settings by search and select the required server required by ISP.
For Maxis provider - Select Subang Jaya - Maxis server.
For TIME provider - Select Shah Alam - TIME dotcom Bhd server.
For Allo provider - Select Cyberjaya - Global Forway Sdn Bhd server.
9.Click "GO", and the test will begin.
The test is completed once both download and upload speeds are displayed.
Sample of the Speedtest result is shown below.
**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)
10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".
11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).
12. Screenshot or take a picture of the result, name it as "WiFi Speedtest".
CAN THE PVR SERVICE FEE BE ADDED AS AN ALA-CARTE?
No, the PVR service fee is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions only.
HOW DO I CHANGE MY NETFLIX PLAN OR ACCOUNT INFORMATION?
You can make changes to your Netflix plans that are included in your Bundle through My Astro app
You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
I HAVE SIGNED UP FOR TWO (2) OR MORE MAIN ASTRO SUBSCRIPTIONS BUNDLED WITH NETFLIX. WILL I BE ENTITLED FOR MULTIPLE NETFLIX SUBSCRIPTIONS?
Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.
ERR-1001, ERR-001 - A PROBLEM OCCURRED DURING PLAYBACK
Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
ERR-007 - STREAMING ON ASTRO GO WHILE BEING CONNECTED TO A VPN
This error indicates that you are streaming on Astro GO while being connected to a VPN. Please close your VPN application and try streaming again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
ARE THERE ANY PLANS TO BRING BACK THE PPV DAILY PASSES ON CH200 IN THE FUTURE?
Should there be any changes in plans we will keep our customers informed on any new development.
PIXELATION OR DISTORTION PICTURE - HD ENABLED BOX
You can proceed with below troubleshooting if the weather is good. Ortherwise, you may try again later.
STEP 1 On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2 Navigate to SETTINGS and press “OK”.
STEP 3 Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4 Refer to the signal strength % shown on the top left of your screen. If it is 65% or higher, please go to WhatsApp to receive further help. If it is below 65%, please go to STEP 5.
STEP 5 Switch off the power for your box and make sure that the adapter’s power light is off.
STEP 6 Unscrew the satellite cable from the box and pull it out.
STEP 7 Plug the satellite cable back into the box and screw it back securely.
STEP 8 Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.
STEP 9 Turn on your box. You should no longer be experiencing this issue. If issue persist, please attach a picture of your General tab of the STB Diagnostics for assistance.
Centralized Dish If issue persist under a centralised satellite dish, please refer to your respective Building Management before contacting our agents.
WHERE DO I VIEW MY HD CHANNELS?
Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.
HOW DO I CANCEL MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?
To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.
4. I USED TO USE MY USERNAME TO LOG IN; HOW DO I LOG IN NOW?
You can now choose to log in using your email address, mobile number or a social account (Facebook, Google or Apple).
WHAT CREDIT CARDS AND DEBIT CARDS ARE ACCEPTED BY ASTRO PAYMENT CHANNELS?
Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.
