Sign Up and Install Njoi | Sign Up and Install Njoi @ Taman Cempakasari.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


DOES ASTRO FIBRE SUPPORT COPPER WIRE INFRASTRUCTURE?

Astro Fibre is only available with Fibre infrastructure and does not support copper wire infrastructure.


ARE THERE ANY EXTRA CHARGES INCURRED IF I MAKE A PAYMENT THROUGH ASTRO QUICK PAY?

There are no extra charges as it is a value-added service introduced provided for your convenience.


WHY DOES ASTRO RECOMMEND THIS FEATURE TO BE DISABLED?

While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..

Example:

As single SSID is used, the device may remain on a weak 5GHz network  instead of switching over to stronger 2.4GHz network.


WILL I STILL BE CHARGED IF THE MOVE IS DELAYED?

Your bill will be waived upon request.


WHAT WILL HAPPEN TO MY NETFLIX ACCOUNT IF I CANCEL MY ASTRO SERVICE OR CHANGE MY ASTRO PACKAGE?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.


WHO IS ELIGIBLE FOR THE OFFERINGS AVAILABLE IN ASTRO FIBRE’S SPEED UPGRADE CAMPAIGN?

New and existing Astro customers will enjoy rebates up to RM39/month for 24 months when they subscribe to selected Astro Fibre TV bundles and a FREE speed upgrade for all customers who subscribe within the promotion period.
 


ERR-204 - REGISTERED DEVICE COUNT REACHED TO MAXIMUM NUMBER

You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 


DISABLING BAND STEERING - HUAWEI K562E

Huawei K562e

Disabling band steering means that there will be two frequency bands available for the users - 2.4GHz and 5GHz.
 

Note: Band Steering is called Dual-band Combination in the router web interface.
 

  1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
  2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
  3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.



5. At the top of the page, click Wi-Fi to configure the WiFi parameters.



6. Click on Dual-band Combination button to disable the Band Steering.



7. Set the Wi-Fi name and Wi-Fi Password for both 2.4GHz and 5GHz bands based on your preference. Then click "Apply" for the changes to take place.



8. Kindly ensure to reconnect your WiFi according your new WiFi name and password.


UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ASTRO FIBRE

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

 

1. Try  loading the site on a different device.

  Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

  If the website doesn't load on another device, the problem is either with the network or the website itself.


 

2. Restart your computer.

  Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.


 

3. Try loading the site in a different browser.

  There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.


 

4. Temporarily disable your antivirus program.

  Your antivirus software may be interfering with your ability to load certain websites.

  Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.


 

5. Reset  your modem and router.

  Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.


 

6. Check  your computer's date and time settings.

  If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

  Check your computer or mobile device's clock to make sure that it is set to the correct time and date.


 

In the  event the problem persists, please provide below details for further  escalation:

  i. List of websites effected.          

  ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  

  iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.          

  iv. Run the Ping Test -  Please click here for Ping Test guideline.

 Once you've gathered all the results, kindly send them all through the Feedback Form below.


 

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.


CAN I UPGRADE OR DOWNGRADE MY ASTRO PACK?

Currently, My Astro app and web supports TV pack upgrade. You can go to "Account' and scroll to  "Subscription' section and select "TV pack'. You may reach out to us via WhatsApp at 03-9543 3838 for more details.

For Ultra and/or Ulti box users, launch the My Astro app on your Home screen and you will land on the My Astro account dashboard. Press ">'  remote button to go to your Subscription card and "OK' button to proceed with the TV pack upgrade.


HOW LONG DOES IT TAKE TO RESUME THE SERVICE AFTER I MAKE PAYMENT?

Service will resume within 3 hours after payment is made.

 


HOW DO I SUBSCRIBE TO ADD-ONS?

1. Tune to Astro channel 200 - select "Add-Ons"

2. Select the option for Monthly Subscription

3. Send the WhatsApp code as per displayed on the TV screen


WHAT IS MY ACCOUNT NUMBER?

Your Astro account number is a 10-digit combination e.g.08XXXXXXXX. You may log on to My Astro Portal, select "Account" , and you may find your 10-digit account number above your address, or refer to the top right-hand corner of your bill.


WHAT IS THE PAPER BILL CHARGE AND WHO WILL BE CHARGED?

In support of the environment, customers are encouraged to opt for bill statements delivered for free via email or SMS for better savings as the Paper Bill Charge will be revised from RM7.00 to RM10.00 per bill/month, starting 1st August 2022. The Paper Bill Charge will be waived for customers who opt for e-Billing as their preferred bill delivery method.


I HAVE NOT ACTIVATED MY DISNEY+ HOTSTAR ACCESS; WILL I STILL BE CHARGED?

Yes, please WhatsApp "DH Help


WHAT IS THE PROCEDURE FOR TRANSFER OF EQUIPMENT OWNERSHIP?

Please follow the steps below:

Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

Step 5: Submit all documents via feedback form .

Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

 

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

2. Recorded program will be removed for PVR user.

3. A full payment to be made on any outstanding balance for all related accounts.

4. New account holder agreed to continue the remaining contract from previous owner account (if any).

5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).


Additional requirement for New Owner

Capping of applicant age is 21

Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)


TEST SATELLITE FREQUENCY- HD ENABLED BOX

STEP 1    

On your remote, press the HOME button.

‍

STEP 2    

Navigate to Update Satellite Frequency and press “OK”.

‍

STEP 3  

Choose Test Satellite Frequency and press “OK”.

‍

STEP 4  

Select Yes, continue and press "OK" to start the test.    

Otherwise, select No, go back to cancel.

‍

STEP 5    

Satellite Frequency Test progress screen will be displayed.

‍

STEP 6    

The test result will be displayed once completed.    

Press "OK" to go back to channel.


IN A SCENARIO WHERE THERE ARE MORE THAN 1 MESH UNIT, IS IT POSSIBLE TO PAIR THE SECOND MESH UNIT WITH THE FIRST MESH RATHER THAN THE WIFI ROUTER?

Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.


WILL MY CREDIT CARD BE ACCEPTED FOR PAYMENT?

Yes. You can make payment using your credit card via My Astro Portal:

- For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia

- For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia

 


CAN ANYONE LINK THEIR ASTRO ID WITH MY ASTRO ACCOUNT?

Although anyone can create an Astro ID, only the Astro account owner is allowed to link their account to the Astro ID. Otherwise, you will need permission from the account's owner in order to complete the linking.


CAN I REGISTER FOR AUTO DEBIT AFTER MY ACCOUNT HAS BEEN ACTIVATED?

Yes, you can sign up for auto-debit after your account has been activated via My Astro.
 
Alternatively, you may also call our Customer Contact Centre at 03-9543 3838 for assistance or to enquire about any current Auto Debit promotions.


ARE THERE ANY CHANNELS THAT ARE NOT AVAILABLE TO ME AS PART OF ASTRO & BROADBAND?

If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.  

However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).


WHAT ARE THE CHANGES TO THE NEW USER INTERFACE ON THE SMART TV APP (MULTIROOM)?

The main changes are the revamped look and feel of the user interface on the Smart TV App, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation.

For more info, please read our dedicated FAQ on this here.

In addition, we have also recently introduced a new look to the Title Information Page and the ability to disable the Profile Selection Screen. For more information, please click here.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    I'VE DECIDED TO SUBSCRIBE TO A TV PACK + ASTRO FIBRE; DO I STILL HAVE TO MAKE THE ADVANCE PAYMENT?

    Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.


    SLOW BROWSING AT CERTAIN WEBSITE - MAXIS

    We would need you to  run few tests in order for us to understand your issue and to assist you in fixing the problem.

    You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

    1. Please run each of  the tests according to your your Laptop/PC Software.
    2. Compile the pictures / screenshots of  your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
      • List of websites effected.
      • Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
      • Run the Traceroute Test - Please click here for Traceroute Test guideline.
      • Run the Ping Test -  Please click here for Ping Test guideline.
    3. Once you/ve gathered all the results, kindly send them all through the Feedback Form below.
     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    I AM ENTITLED TO DISNEY+ HOTSTAR WITH MY ASTRO SUBSCRIPTION; CAN I USE A NON-MALAYSIAN MOBILE NUMBER TO REGISTER AND ACTIVATE MY DISNEY+ HOTSTAR ACCESS?

    No, please use a Malaysian mobile number registered with a local network service to register and activate access for Disney+ Hotstar with your Astro subscription. 


    PVR FUNCTIONALITY NOT AVAILABLE - HD ENABLED BOX

    Please ensure that you have subscribed to PVR recording service.

    If you're subscribed to PVR recording service, follow below steps.

    ‍

    Let's  check your hard disk connectivity.

    STEP 1

    On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

    STEP 2

    Navigate to SETTINGS and press “OK”.

    STEP 3

    Navigate to STB DIAGNOSTICS and press “OK”.

    STEP 4

    From the General tab, take a look at the HDD Status.

    If status is "Connected", press red button to reboot you decoder.

    Wait until the box is on, then try to record any program.

    ‍

    If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

    If status is "Disconnected", please submit your Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.


    I HAVE INQUIRIES ON NJOI SERVICES.

    For any NJOI-related information, please visit the NJOI Help & Support page at https://purchase.njoi.com.my/en-support


    PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 14)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your box. You should no longer be experiencing this problem.    

    If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


    I HAVE MY OWN MESH DEVICE; CAN I USE IT WITH ASTRO FIBRE?

    Yes, as long as it is compatible with Open Mesh standards and Astro Fibre equipment. However, Astro will not be responsible for managing or configuring the device. For the optimum WiFi experience, please pair your Astro Fibre with Astro's Mesh WiFi.


    HOW LONG WILL IT TAKE FOR THE ACTIVATION OF THE CHANNEL OR CONTENT AFTER AN ASTRO FIRST OR ASTRO BEST TITLE HAS BEEN PURCHASED ON MY ASTRO?

    It will take around 10 to 15 minutes before you are able to view your purchase.


    CHECK HDMI CONNECTION STATUS FROM STB DIAGNOSTICS PAGE - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2  

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Take a look at the HDMI Connection Status.


    I WOULD LIKE TO SUBSCRIBE TO IQIYI WITH ASTRO. MUST I SUBSCRIBE TO THE NEW PACKS TO BE ABLE TO ADD ON IQIYI TO MY SUBSCRIPTION?

    No, you are still able to subscribe to iQIYI on your current Astro pack.


    I HAVE LOGGED IN TO DISNEY+ HOTSTAR WITH MY MOBILE NUMBER ON MY BROWSER BUT I SEE AN ERROR SCREEN ON MY TV (ULTRA OR ULTI BOX); WHAT DO I DO NOW?

    Please ensure that your Astro subscription comes with access to Disney+ Hotstar. You may visit astro.com.my/disney to learn more about the Packs that come with Disney+ Hotstar or to check if your Disney+ Hotstar access is activated. 

    Upon confirmation that your subscription comes with access to Disney+ Hotstar, if you still see an error screen on your TV with your Ultra or Ulti Box when logging in to Disney+ Hotstar, please call our Customer Contact Centre at 03 9543 3838 and an Astro agent will be available to assist you immediately. 


    HOW DO I VIEW MY LATEST TAX INVOICE/BILL?

    Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.

    **Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.


    WILL ASTRO BE CONSIDERING A REBATE OR DISCOUNT FOR SOME OF ITS LONG-TERM TENURE CUSTOMERS?

    This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.
     


    WHAT ARE THE CHANGES MADE TO MY SUBSCRIPTION PACKAGES ON 1ST APRIL 2024?

    • Bundle Packs with Chinese Favourites: If you are currently on the Chinese Favourites selection, your selection will switch to Viu Premium at no additional cost progressively from 1 April 2024. Not to worry, you may still manually switch to other Asian Favourite selections if you wish via the My Astro app.
    • Chinese Favourites Add-ons: There will not be any changes to your current subscription pricing. Furthermore, your subscription will now include additional channels on a free preview basis.
    • Old Packs: There will not be any changes to your current subscription pricing. However, as we have recently made adjustments to the channel lineup in our packs, please call us at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays) to find out how you get more value from your subscription.


    WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO & BROADBAND?

    Astro & Broadband comes with 24-month contract commitment.


    WHAT IS THE NEW USER INTERFACE ON ASTRO GO?

    Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

    For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.

    In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.


    HOW LONG DO I HAVE TO COMPLETE MY EKYC VERIFICATION?

    Once you have received the eKYC link, you need to complete the verification within 3 days.


    HOW DO I REQUEST FOR A MOVE?

    To request for a move, you may choose to:

    1. Self-serve by logging in to My Astro app and follow the steps below:

    Step 1: From Account tab, choose Installation address under Subscription.
    Step 2: Click "Relocate”.
    Step 3: Verify your identity via OTP.
    Step 3: Fill in the OTP that you receive and proceed by clicking "Verify"
    Step 4: Confirm the Address, a support ticket will be created.

     

    2. Submit your feedback via below link: https://support.astro.com.my/feedback-form

    Step1: Choose Feedback Type

    • Type: Technical issues
    • Issue: I want to enquire about installation/ relocation

    Step2: Fill in the form and click “Submit” support ticket.


    ASTRO FIBRE - SKYWORTH RG21

    Skyworth RG21

    ‍

    1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, type http://192.168.100.254 and below page will appear.

    ‍

    Login using your username and password  if you have changed the router login setting. Otherwise, your default router  login is as per below.          

    Username: user
    Password: user

    ‍

    4. Once you have successfully logged in, the router's web-based setup page will appear.

    ‍

    5. At the top of the page, click WLAN to configure the WiFi parameters.

    ‍

    6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.

    Please reconnect to the new WiFi name with the new password once completed.

    ‍

    7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.


    IF I CANCEL MY ASTRO SUBSCRIPTION WITH DISNEY+ HOTSTAR ENTITLEMENT; WILL I NO LONGER BE ABLE TO ACCESS DISNEY+ HOTSTAR?

    Unfortunately, you will no longer be able to access Disney+ Hotstar via Astro if you cancel your Astro subscription with Disney+ Hotstar entitlement. 


    HOW DO I RETURN MY ASTRO & BROADBAND DEVICES?

    Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

    If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

     

    Frequently Asked Questions

    1)     I missed the pickup appointment; what do I do now?

    You can reschedule the pick-up appointment by calling our agent directly.

     

    2)     Can I reschedule my pickup date?

    Yes! You can call our agent back directly to reschedule the pickup date and time.

     

    3)     Do I have to pack my device(s) before handing it over to the Astro agent?

    Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

     

    4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

    No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

     

    5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

    No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

     

    Recycle via Registered Collection Centres

    For all recycling-related questions, please click here.

     


    BROADBAND NO SERVICE - ASTRO FIBRE

    You need to identify your modem type by looking at the modem light indicator before proceeding with troubleshooting.

    The type of modem is indicated as per below:

    MODEM INDICATOR 1



    MODEM INDICATOR 2




    MODEM INDICATOR 3



    BTS 1

    1. Please power off your modem and router. (This is to refresh your modem and router performance)
    2. Make sure the fibre cable from your wall socket to modem is securely connected.




    3. Please ensure the LAN cable is securely connected from router to your devices (Astro Box/Laptop etc.)

    Modem connection

       

    Router connection



    4. Now, power on modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

    5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



    BTS 2

    1. Please power off your modem and router. 
        (This is to refresh your modem and router performance)

    2. Make sure the fibre cable from your wall socket to modem is securely connected.



    3. Please ensure both LAN cables on the Modem (LAN Port 2) and Router (Port 1) are properly connected.


    Modem connection


       
    Router connection



    4. Power on your modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

    5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



    BTS 3

    1. Please ensure your modem and router power plugs are securely connected to the power socket.



    2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

    3. If issue persists, please connect to our agent for further assistance.


    CHANGE AUTO STANDBY SETTING - HD ENABLED BOX

    STEP 1  

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Preferences and press "OK".

    STEP 3  

    Navigate to Auto Standby and press "OK".

    STEP 4    

    Navigate to your preferred selection and press “OK”.

    STEP 5  

    Select Yes, continue and then press "OK" to confirm on the changes.    

    Otherwise, select No, go back to cancel.


    IS DISNEY+ HOTSTAR AVAILABLE ON ASTRO GO?

    Disney+ Hotstar is available to Astro customers on the Disney+ Hotstar app on Android and iOS devices and website (DisneyPlusHotstar.my) which is accessible on tablets and connected TVs. Unfortunately, Disney+ Hotstar is not available on Astro GO. However, customers can enjoy it on the big screen via the Ultra or Ulti Box. 


    CHANGE TV DISPLAY SETTING - HD ENABLED BOX

    STEP 1  

    Press "HOME" button on your remote control.

    STEP 2  

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to Display and press "OK".

    STEP 4    

    Navigate to TV Settings and press "OK".

    STEP 5    

    Navigate to Conversion for 4:3 Input Video, select your preferred selection and press “OK”.

    STEP 6    

    Select Yes, continue and press "OK" to confirm on the changes.    

    Otherwise, select No, go back to cancel.


    WHAT IS THE NEW USER INTERFACE ON MY VOD LIBRARY?

    The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.

    The details of each feature are:

    • New Astro user interface
    • Picture-in-picture mode
    • Auto-start Interactive Mode on Astro GO

    For more info, please read our dedicated FAQ on this here.


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