Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members

* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.

We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.

Find out more about the reconnection fee here.

Please fill up the forms below for processing your request:
Transfer of Equiment Ownership Form

STEP 1
Please wait while your Astro box initializes.

STEP 2
Select your preferred language.

STEP 3
Navigate to Next and press "OK".

STEP 4
Select Auto as the Video Resolution.

STEP 5
Navigate to Next and press "OK".

STEP 6
Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
Otherwise, navigate to Cancel to revert to the previous settings.

STEP 7
Select Satellite as the box operating mode.

STEP 8
Navigate to Next and press "OK".

STEP 9
Select your preferred connection.
For connection via Wi-Fi, proceed to STEP 10.
For connection via LAN Cable, proceed to STEP 16 once you are connected.

STEP 10
Please wait while your Astro box searches for available Wi-Fi networks.

STEP 11
Navigate to your preferred Wi-Fi network and press "OK".

STEP 12
Please enter the password to connect to the Wi-Fi network.

STEP 13
Navigate to Done to continue.

STEP 14
Please wait while your Astro box connects to the internet.

STEP 15
Navigate to Yes to allow your Astro box to connect to this network automatically.
Otherwise, navigate to No.
Proceed to STEP 17 for the next step.

STEP 16
Navigate to Next and press "OK".

STEP 17
Navigate to Universal.

STEP 18
Navigate to Next and press "OK".

STEP 19
Select 01 M3B VL - 10732 as the Entry Point.

STEP 20
Navigate to Next and press "OK".

STEP 21
Please wait until the signal reading is updated.
Navigate to Finish and press "OK" to complete the settings.

If you cancel your subscription before completing the 12-month contract period, an early termination fee may apply in accordance with your contract terms. The fee is calculated by multiplying your monthly subscription fee by the number of months remaining in your contract.

Customers who downgraded their package from Astro Broadband Bundle/Astro Fibre Bundle to Astro TV Pack only will be charged 8% Service Tax effective 1^st March 2024 onwards. Any adjustment or proration charges incurred before the downgrade will be calculated based on 8% service tax in the next bill, in line with the latest package downgrade.

You can watch Disney+ through any of the following methods:

a. Astro Ultra and Ulti Box by launching the Disney+ app under the Apps rail on your Home page.

b. Personal devices (e.g. mobile phones, tablets and Smart TVs) by downloading the Disney+ app or visiting the Disney+ website.

You will need to log in using the credentials created during activation.

Yes, please visit Astro's Self Service Portal via

myastro.astro.com.my

to update your email address or mobile number.

STEP 1

Press "HOME" button on your remote control.

STEP 2

Navigate to Settings and press "OK".

STEP 3

Navigate to STB Diagnostics and press "OK".

STEP 4

From General Tab, take a look at the Current Entry Point Name for the LNB type of your input source.

Please rest assured that streamingapps labelled with "coming soon"

will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches.

Facebook: @Astro
Instagram: @astromalaysia
Twitter: @astroonline

Kindly take note that streaming apps labelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.254 and below page will appear.

If below box appear, please enter required details:

USERNAME: Administrator

PASSWORD: (ACCESS KEY AT THE RGW STICKER)

(These are the defaults, if you have done previous configuration on your router the password may be different)

4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.

A. Select "Home Network".

B. Click "WLAN: SSID" to proceed to next screen.

C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.

D. Please choose channel with lesser number of usage.

Example in below case, you may choose channel 4.

5. To configure wireless channel, please proceed with below steps.

A. Select "Home Network".

B. Click "WLAN: SSID" to proceed to next screen.

C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.

D. Please ensure below items:

i. WLAN Enable: Tick

ii. Interface Enable: Tick

iii. Change the Channel Selection to Manual

iv. Change the wireless Channel based on Step 4(D).

v. Once completed the selection, click the "Apply" button.

To subscribe to the Netflix 24-month ala-carte plan, you'll need to upgrade your current Astro subscription to an Astro One Pack. Once upgraded, the Netflix 24- month ala-carte plan will be available for both the Astro One Entertainment and Sport Pack.

Please make sure that:

• You are entering the correct account holder's information while linking, ie: I/C number, passport number, Astro account number or Smart card number.
• You are linking to an Astro account (NJOI customers will not be able to log into Astro GO).
• Your Astro account is not currently linked to any other Astro ID. If your Astro account is currently linked to another Astro ID, you will see a red notice.

To find out which Astro ID is currently linked to your account, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps"

No, currently Simply South is not available for offline viewing.

If you see this message, it means the maximum number of devices currently streaming on your Astro account has been exceeded.
Please perform the following checks and troubleshooting steps:

1. Stop Streaming on Other Devices

• Check if Astro is currently being streamed on other devices linked to your account.
• Close the Astro app or stop playback on any unused devices.

2. Wait a Few Minutes

• If a streaming session was recently ended, it may take a few minutes for the system to update.

3. Try Again

• Return to your device and attempt to stream the content again.

4. Check Your Device Usage

• Go to www.astrogo.com.my or open the Astro GO app.
• Log in using your Astro ID and password.
• Review the list of registered devices.
• Remove a device that you no longer use.
• Return to your new device and try signing in again

If you are unable to remove a device or continue to see the error message, proceed to submit report via WhatsApp or Feedback Form and provide:

• Astro ID use
• Smart TV model
• OS version
• Error reported on device

This will help our support team investigate and assist you further.

Note: Please be aware that only one Smart TV device is allowed per account at any point in time.

No, there is no penalty fee if you decide to cancel your Multiroom (Smart TV) subscription.

It will take around 10 to 15 minutes before you are able to view your purchase.

STEP 1

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press “OK”.

STEP 3

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4

Refer to the signal strength % shown on the top left of your screen.

All streaming apps will be made available on the Ultra Box first, followed by the Ulti Box. If you would like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 for assistance.

For any technical issues, you may visit Astro's Help & Support page then scroll down to 2. Technical Troubleshooting - Ultra Box / Ulti Box

OR

Send Hi to our WhatsApp at 03-9543 3838. Then select Help & Support for assistance.

Astro X3 Packs are available in two contract options:

1. 12-Month Contract Plan – Customers are required to fulfil a one-time 12-month contract commitment. There is no contract renewal required after contract expiry.
2. No-Contract Plan – Customers who prefer greater flexibility may subscribe to a no-contract option, which will be available from December 2026 onwards.

BYOND / PVR / Ultra Box

To dismantle ONLY - FOC

To reinstall ONLY – RM65

To dismantle and reinstall - RM65

Broadband / IPTV

Relocation within 6 months of contract start will be charged a RM500.00 relocation fee, and the contract will be renewed to a new 24-month contract.

Relocation after 6 months of contract start will have their contract renewed to a new 24-month contract.

Note For IPTV Customers:

1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.

2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.

*Please note that additional charges may apply if the reinstallation process requires extra cables/fixings.

Unfortunately, subtitles and dubbing options are currently not available.

Please use your Astro ID that was registered with your Astro Fibre subscription to log in to the Astro Fibre App.

If Netflix is included as part of your Astro pack, you will find it in My Astro app

where you will be able to manage all the streaming apps you are entitled to.

Netflix will also be included in your Astro bill under “Monthly Charges”

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.

When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.

Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 100,000 videos on demand, anytime.

The features of the new Ulti Box include:

· New Home Screen -Everything you see is yours

· Discover Video on Demand (VOD) - Discover 100,000 videos, stream anytime, anywhere

· Search - Search for your favorite show or video faster and easier

· Play from Start - Missed the start of the show? Just restart.

· Stop Here, Continue There -Stop on one screen and continue on another device

· Multi-Screen - Stream seamlessly across any device

· Cloud Recording - Record all the programmers you want at the same time

. **Continuous viewing - Enable to continue watching your favorite shows during raining.

We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions.

Note: ** Except 4K UHD, Astro First and all radio channels

The "coming soon" label on some streaming apps on your TV and the "Apps" page of Astro's website allows our customers to stay on top of new launches as they happen! Stay tuned for these upcoming streaming apps so you can access even more content that you love from across the world.

There are a few ways you can access Netflix on the Ultra Box as below:

• Access Netflix on the Ultra/Ulti Box via the Home Screen and select the Netflix app from the Apps row.
• Launch the Netflix app directly from their remote control by clicking on the “Netflix” button if it’s available on your remote control.
• Tune into CH 741

IMPORTANT! If you are accessing Netflix on your Ultra/Ulti Box for the first time, please wait for the Netflix activation email from Astro (this may take up to 10 minutes) for the app to be reflected in your account. If you skip this 10-minute period, you may experience double charging by incorrectly signing up for Netflix using your credit card details.

You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.

If you need further help with the Astro Fibre app, you may call our Customer Contact Centre at 03 - 9543 1543 and an Astro agent will be available to assist you immediately.

If you see the message "Unable to proceed” error, it means the content you are trying to watch is not available under your current Astro subscription package.

1. Check Your Subscription
Verify whether the Astro Smart TV is included in your Astro package via My Astro app/web (kindly refer here).

2. Ensure You're Logged In to the Correct Astro ID
Make sure you're signed in with the Astro ID linked to your active Astro account.

3. Refresh Your Account Access

• Log out of the Astro app and log back in.
• Restart the app and try accessing the content again.

If you believe the content is included in your subscription but the error persists, proceed to submit report via WhatsApp or Feedback Form and provide:

• Astro ID use
• Smart TV model
• OS version
• Error reported on device

This will help our support team investigate and assist you further.

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.

STEP 1

Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

STEP 2

Select you box operating mode and press "OK".

STEP 3

Select the resolution supports by your TV and press "OK".

STEP 4

Press "OK" to proceed to the next screen.

STEP 5

Please select the LNB type and press "OK".

STEP 6

Select this as the Entry Point and press "OK" to confirm your selection.

STEP 7

Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

STEP 8

Select Yes, continue and press "OK" to connect to Wi-Fi network.

STEP 9

Please wait while the box scanning for the available Wi-Fi network.

STEP 10

Select your Wi-Fi network and navigate to "Connect".

STEP 11

Please enter the password to connect to your network and press "OK".

STEP 12

You are successfully connected when this screen appears.

STEP 1

On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

STEP 2

Select the channel you would like to remove as favourite and press "OK".

STEP 3

Select "Remove from Favourite" and press "OK".

STEP 4

You are successfully removed the channel from favourite list when this screen appears.

Tap on the "Content' tab on the navigation bar. Select "Channels' and the channel of interest and you may view the scheduled programmes of the day. To switch between days, choose a channel and tap on a particular day (E.g. Mon, Tues, Wed). You may also view the showtimes of the day and up to the next six days.

📺 Not sure what to watch?

📱 Download the My Astro app to:
- Discover trending shows & movies
- Search by category or title
- Get notified on new shows

You require at least two devices to form a Mesh WiFi network which are Astro Fibre WiFi router and a Mesh WiFi unit.

The Mesh unit will link to the WiFi router to form the Mesh WiFi network. You may connect up to 5 Mesh WiFi units for optimal WiFi coverage in your home.

You may join iQIYI as a VIP by following these simple steps:
Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase

Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.

Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!

There will be no changes to your account. However, by paying 5 days earlier, your transactions will be processed in a timely manner and to allow you to enjoy uninterrupted viewing before the next bill is generated for the following month.

No, your existing add-ons will not be retained. When you terminate your current Astro subscription, all associated add-ons will also be cancelled. As the Astro X3 pack is a separate subscription under a new account, you will need to subscribe to your desired add-ons again, subject to availability under the new plan.

No, Astro will cover all expenses related to returning the box.

STEP 1

Press "HOME" button on your remote control.

STEP 2

Navigate to My TV and press "OK".

STEP 3

Navigate to Bookings and press "OK".

STEP 4

Your list of your booking programs will be displayed.

If your technical issue remains unresolved after completing the recommended troubleshooting steps or seeking assistance from customer support, a technician can be arranged to visit. The applicable charges are as follows:

i. In-contract customers: Free of charge (FOC)
ii. Out-of-contract customers: RM65 per visit.

If your Astro box displays an error message on your TV that says:
- Unable to Play Video (HDCP Failed)
- Your HDMI configuration is preventing the video from being displayed. Please ensure that your HDMI cable is connected to HDCP-capable TV. Please check with your TV manufacturer or qualified technician if your problem persists. (HDCP 2)
- The selected HDMI port on your TV does not support HDCP version required for programme playback. Please check with your TV manufacturer or qualified technician if your problem persists.
HDCP 2.2 support required for 4K UHD and HDCP 1.4 for others (CDE:2)

Error code: HDCP 0, HDCP 1, HDCP 2, CDE:2

Note: To view 4K UHD content on your Ultra Box, your 4K TV must be HDCP 2.2 compliant. If you are using a non-4K TV, it is likely not HDCP 2.2 compliant.

If you are certain your TV is HDCP compliant and the error persists, try the troubleshooting steps below:

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.

STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.

STEP 3
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.

STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem.

Please update your auto-debit payment details via My Astro Portal.

You can access up to 3 concurrent screens, including your Ultra Box/Ulti Box. Each subscription allows you to register up to 5 devices. To ensure a smoother streaming experience, please sign out from any unused devices.