Sign Up and Install Njoi | Sign Up and Install Njoi @ Lj Inspection Sdn Bhd

Frequently Asked Questions

Find your answers here.

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

WHAT IS TVBANYWHERE

Consumer
Business
Corporate
Advertising
Our Brands

CONNECTIVITY ISSUE

Consumer
Business
Corporate
Advertising
Our Brands

IF I PURCHASED A PACKAGE AFTER 29TH FEBRUARY 2024 WILL I BE CHARGED AN 8 SERVICE TAX

Consumer
Business
Corporate
Advertising
Our Brands

FOLLOW THE STEPS BELOW TO PAIR THE MOBILE APP WITH YOUR TV SCREENON THE ASTRO ULTRA ULTI BOX

Consumer
Business
Corporate
Advertising
Our Brands

IF I SWITCH MY DISNEY SUBSCRIPTION TO ASTRO WILL I LOSE MY VIEWING DATA EG WATCH HISTORY WATCHLIST

Consumer
Business
Corporate
Advertising
Our Brands

WHAT CAN I DO IF I HAVE MISSED THE 3 DAYS WINDOW PERIOD TO COMPLETE EKYC VERIFICATION

Consumer
Business
Corporate
Advertising
Our Brands

HOW TO BUY ASTRO FIRST MOVIES ON MY ASTRO

Consumer
Business
Corporate
Advertising
Our Brands

WHERE AND HOW CAN I ACCESS VIDEO ON DEMAND

Consumer
Business
Corporate
Advertising
Our Brands

WHAT SHOULD I DO IF I HAVE YET TO RECEIVE MY PLUG PLAY BOX

Consumer
Business
Corporate
Advertising
Our Brands

UNABLE TO LOG IN TO THE ASTRO SMART TV APP

Consumer
Business
Corporate
Advertising
Our Brands

WHAT IS A ZEE5 PREMIUM SUBSCRIPTION

Consumer
Business
Corporate
Advertising
Our Brands

WHAT INFORMATION IS REQUIRED TO PAY MY ASTRO BILL

Consumer
Business
Corporate
Advertising
Our Brands

HOW DO I USE SECUREGO IF I PERFORM A TRANSACTION ON A DIFFERENT DEVICE

Consumer
Business
Corporate
Advertising
Our Brands

I AM A CURRENT ASTRO BROADBAND CUSTOMER CAN I UPGRADE MY INTERNET SPEED

Consumer
Business
Corporate
Advertising
Our Brands

WHAT IS THE NEW USER INTERFACE ON ASTRO GO

Consumer
Business
Corporate
Advertising
Our Brands

HOW DO I CHECK MY ACCOUNT BALANCE

Consumer
Business
Corporate
Advertising
Our Brands

CHANGE MENU LANGUAGE AND SUBTITLES HD ENABLED BOX

Consumer
Business
Corporate
Advertising
Our Brands

CAN I CHANGE THE INTERFACE LANGUAGE OF THE IQIYI APP

Consumer
Business
Corporate
Advertising
Our Brands

VIEW STB DIAGNOSTICS HOUSEHOLD DIAGNOSTICS ULTRA BOX ULTI BOX

Consumer
Business
Corporate
Advertising
Our Brands

WHEN WILL AUTO DEBIT PAYMENT BE DEBITED FROM MY ISSUING BANK

Consumer
Business
Corporate
Advertising
Our Brands

IF I CANCEL MY ASTRO X3 SUBSCRIPTION MID MONTH WHILE STILL IN CONTRACT WILL I RECEIVE A REFUND

Consumer
Business
Corporate
Advertising
Our Brands

UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE MAXIS

Consumer
Business
Corporate
Advertising
Our Brands

WILL ASTRO BE SENDING PAYMENT URL LINK VIA WHATSAPP MESSAGE

Consumer
Business
Corporate
Advertising
Our Brands

HOW DO I SWITCH MY BILL DELIVERY METHOD

Consumer
Business
Corporate
Advertising
Our Brands

HOW DO I KNOW IF I AM BEING CHARGED FOR THE BOX FEE

Consumer
Business
Corporate
Advertising
Our Brands

I AM AN EXISTING SIMPLY SOUTH SUBSCRIBER CAN I STILL ENJOY SIMPLY SOUTH ON MY ULTRA OR ULTI BOX

Consumer
Business
Corporate
Advertising
Our Brands

WHERE SHOULD I PLACE MY MESH WIFI UNIT S

Consumer
Business
Corporate
Advertising
Our Brands

HOW MUCH IS SIMPLY SOUTH WITH ASTRO

Consumer
Business
Corporate
Advertising
Our Brands

I AM A INDIAN FAVOURITES OR MAHARAJA PACK CUSTOMER I WOULD LIKE TO UPGRADE TO THE SUNNXT PREMIUM APP ARE THERE ANY CHARGERS TO UPGRADE FROM SUN NXT LITE APP TO SUN NXT PREMIUM APP

Consumer
Business
Corporate
Advertising
Our Brands

PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN CA 2

Consumer
Business
Corporate
Advertising
Our Brands

PREVIOUSLY I HAVE ACTIVATED SECUREGO ON MY CURRENT DEVICE AND HAVE LATER ON UNINSTALLED THE MY ASTRO APP DO I NEED TO REACTIVATE SECUREGO AGAIN

Consumer
Business
Corporate
Advertising
Our Brands

PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP S32 HD ENABLED BOX

Consumer
Business
Corporate
Advertising
Our Brands

WHAT ARE THE CHARGES FOR CUSTOMERS WHO ARE ON MULTI FREQUENCY E G EVERY 3 MONTHS EVERY 6 MONTHS ETC

Consumer
Business
Corporate
Advertising
Our Brands

WHO MAY I CONTACT IF I ENCOUNTER ANY PROBLEMS WITH THE IQIYI APP

Consumer
Business
Corporate
Advertising
Our Brands

HOW DO I RECEIVE THE PLUG PLAY BOX AND ASTRO SIM CARD

Consumer
Business
Corporate
Advertising
Our Brands

I UPGRADED MY ASTRO PACKAGE RECONNECTED MY ASTRO SERVICE BEFORE 1ST MARCH 2024 WILL I BE CHARGED 8 SERVICE TAX

Consumer
Business
Corporate
Advertising
Our Brands

WHERE CAN I GET MORE INFORMATION OR SIGN UP FOR THE ULTI BOX

Consumer
Business
Corporate
Advertising
Our Brands

WILL MY PERSONAL INFORMATION BE PROTECTED

Consumer
Business
Corporate
Advertising
Our Brands

CHECK SIGNAL LEVEL HD ENABLED BOX

Consumer
Business
Corporate
Advertising
Our Brands

WHAT IS THE MULTI USER PROFILE MUP FEATURE

Consumer
Business
Corporate
Advertising
Our Brands

TEST SATELLITE FREQUENCY ULTRA AND ULTI BOX

Consumer
Business
Corporate
Advertising
Our Brands

HOW DO I CANCEL MY ZEE5 PREMIUM SUBSCRIPTION

Consumer
Business
Corporate
Advertising
Our Brands

HOW CAN I CHECK MY ASTRO OR FIBRE BROADBAND BILL AND OUTSTANDING BALANCE

Consumer
Business
Corporate
Advertising
Our Brands

CAN I ACCESS THE ZEE5 APP OUTSIDE OF MALAYSIA

Consumer
Business
Corporate
Advertising
Our Brands

I HAVE UPGRADED OR DOWNGRADED MY CURRENT PACK CAN I STILL CONTINUOUSLY ACCESS PRIME VIDEO

Consumer
Business
Corporate
Advertising
Our Brands

WHAT SELF SERVICE TRANSACTIONS CAN BE PERFORMED OVER THE PHONE

Consumer
Business
Corporate
Advertising
Our Brands

WHERE CAN I ACCESS PRIME VIDEO VIA ASTRO

Consumer
Business
Corporate
Advertising
Our Brands

CAN I CANCEL MY PLUG PLAY BOX SUBSCRIPTION IF I HAVE RECEIVED MY PLUG PLAY BOX AND ASTRO SIM CARD

Consumer
Business
Corporate
Advertising
Our Brands

INTERNET INTERMITTENT OR FREQUENT DISCONNECTION ASTRO FIBRE

Consumer
Business
Corporate
Advertising
Our Brands

HOW DO I RETURN MY PLUG PLAY BOX

Consumer
Business
Corporate
Advertising
Our Brands

Step-1	Step-2	Step-3
Choose a plan & sign-up online.	Sit back & wait for installation.	Enjoy your new Astro / Broadband!

Sign Up and Install Njoi | Sign Up and Install Njoi @ Lj Inspection Sdn Bhd.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Frequently Asked Questions

If we are good, tell your friends.
If we are not, tell us.

Sign Up and Install Njoi | Sign Up and Install Njoi @ Lj Inspection Sdn Bhd.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Nationwide Installation

Frequently Asked Questions

If we are good, tell your friends.If we are not, tell us.

If we are good, tell your friends.
If we are not, tell us.