Sign Up and Install Njoi | Sign Up and Install Njoi @ Kg Titian Rawa.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


WHAT IS ASTRO CHANNEL 200 AND WHAT CAN I DO THERE?

Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.


WHAT IS THE WARRANTY PERIOD FOR ALL ASTRO FIBRE DEVICES?

Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.

While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.


WHAT IS ASTRO GO+?

Astro GO+ is a service add-on that: 

  • Enables the simultaneous viewing of Astro GO for up to 4 users/devices. 
  • Increases the cloud recording storage from 200 hours up to 1500 hours. 


WHAT INTERNET SPEEDS DO I NEED TO STREAM VIDEO ON DEMAND?

The minimum recommended internet speed is 10 Mbps for HD videos and 30 Mbps for 4K UHD videos.

You will be able to watch almost immediately while the content streams through your Astro Box. Buffer time for the video to load will depend on the speed of your broadband.

Your average internet usage is shown as below:


NETWORK CONNECTION NOT AVAILABLE (NCNA) - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to SETTINGS and press "OK".

STEP 3

Navigate to STB Diagnostics and press "OK".


STEP 4

Navigate to Network Diagnostics and press "OK" .


STEP 5

Please ensure the Tunes service multicast status is Multicast Up.

If the status is Multicast is Not Available, please reboot the decoder and router before verifying this status.

If issue persists, please submit the issue on our Feedback Form with error details and attach a picture of your Network Diagnostics.


I WANT TO SUBSCRIBE TO ASTRO FIBRE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?

A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

No deposit is required for all existing Astro customers and new subscribers (Malaysians).


CHANGE TV SETTINGS - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to TV Settings and press “OK”.

STEP 4

Navigate to your preferred selection and press “OK”.

STEP 5

Navigate to Save and press "OK" to confirm your selection.


IF I TERMINATE ASTRO FIBRE WITHIN/AFTER 24 MONTHS, WILL I NEED TO PAY ADDITIONAL PENALTY FEES FOR THE MESH WIFI DEVICES ON TOP OF THE EXISTING CANCELLATION FEE?

No, there are no penalty fees for the Mesh WiFi devices should you wish to terminate Astro Fibre within/after 24 months. 


INSTALLATION SETUP - SATELLITE MODE - ULTRA BOX / ULTI BOX

STEP 1
Please wait while your Astro box initializes.



STEP 2
Select your preferred language.



STEP 3
Navigate to Next and press "OK".



STEP 4
Select Auto as the Video Resolution.



STEP 5
Navigate to Next and press "OK".



STEP 6
Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
Otherwise, navigate to Cancel to revert to the previous settings.



STEP 7
Select Satellite as the box operating mode.



STEP 8
Navigate to Next and press "OK".



STEP 9
Select your preferred connection.
For connection via Wi-Fi, proceed to STEP 10.
For connection via LAN Cable, proceed to STEP 16 once you are connected.



STEP 10
Please wait while your Astro box searches for available Wi-Fi networks.



STEP 11
Navigate to your preferred Wi-Fi network and press "OK".



STEP 12
Please enter the password to connect to the Wi-Fi network.



STEP 13
Navigate to Done to continue.



STEP 14
Please wait while your Astro box connects to the internet.



STEP 15
Navigate to Yes to allow your Astro box to connect to this network automatically.
Otherwise, navigate to No.
Proceed to STEP 17 for the next step.



STEP 16
Navigate to Next and press "OK". 



STEP 17
Navigate to Universal.



STEP 18
Navigate to Next and press "OK".



STEP 19
Select 01 M3B VL - 10732 as the Entry Point.



STEP 20
Navigate to Next and press "OK".



STEP 21
Please wait until the signal reading is updated.
Navigate to Finish and press "OK" to complete the settings.


TIME - TPLINK ROUTER

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer  than 15 minutes.

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).    

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".

The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be  different)

For example, below is the login details of the above router:

Username: admin

Password: TIMECE24

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take  place.

Please reconnect to the new wireless name with the new password once completed.

‍


PERFORM PAUSE FUNCTION ON LIVE PROGRAM - ULTRA BOX

STEP 1

While watching  linear channel, press “OK” to  launch player banner.

STEP 2

Press “OK” again to Pause. You will see an Icon on the left of TV screen.

STEP 3

Press “OK” again to resume the program.

STEP 4

Navigate to Back To Live TV and press "OK" to go back to the live view.


WILL THIS CHANGE IN DUE DATE IMPACT MY MONTHLY SUBSCRIPTION?

No, this change in due date will not impact your monthly bill subscription.


CAN I GET AN ULTRA/ULTI BOX WITH ASTRO & BROADBAND?

Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.

You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.


UNABLE TO PLAY VIDEO (HDCP FAILED) - HD ENABLED BOX

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.


STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


STEP 3
Switch on the power for your box and make  sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
​


CAN I MAKE PAYMENT WITHOUT MY ASTRO BILL STATEMENT?

Some of our payment partners require payees to scan the barcode on the statement to make payment. Always bring your Astro bill statement when making payment over the counter.


WHERE CAN I GET MORE INFORMATION ABOUT MULTIROOM?

If you would like for more information, kindly visit our Multiroom page via Astro website https://www.astro.com.my/multiroom

To view the terms and conditions, click here.


ANY DOCUMENT REQUIRED FOR REFUND?

Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. Any incomplete document, customer will be notified by Astro after validation is made.


MY ASTRO FIBRE SERVICE WAS SUCCESSFULLY INSTALLED BUT I WAS NOT GIVEN THE FREE SPEED UPGRADE; WHAT SHOULD I DO NOW?

We apologise for the inconvenience caused. If you have not receive the upgraded speed within 48 hours after the service activation, please call Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.
 


WHAT IS THIS “ASTRO ID VERIFICATION” ACTIVITY?

Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.
 


WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO & BROADBAND?

Astro & Broadband comes with 24-month contract commitment.


PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 2)

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.    

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


SPEED TEST - ASTRO FIBRE

1. Power reset (on & off) your Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.

6.Click "GO", and the test will begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)

7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).

8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".


SPLIT WIFI TO 2.4GHZ AND 5GHZ

1. Unifi netis brand

The following shows an Interface based on Unifi router

  1. Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.
  1. Enter Username and Password.
    1. Username = tmadmin
    2. Password = Adm@xxxx (xxxx refers to last four digits of MAC address)
  1. Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.
  1. Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.
  1. If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.

Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.

 


WHAT ARE THE ASTRO FIBRE OFFERINGS AVAILABLE?

For Astro Fibre, you may choose from a selection of Broadband speeds from 100Mbps to 800Mbps for as low as RM129/month and receive a free WiFi 6 router & Astro Fibre App. On top of this, you will also get to enjoy a complimentary speed upgrade for 24 months. A new 24-month contract will begin upon successful installation and full details of this offer are as follows:

Astro Fibre Standalone Price per month
100Mbps500Mbps800Mbps
RM129
(speed upgrade to 500Mbps
for 24 months)
RM189
(speed upgrade to 800Mbps
for 24 months)
RM249


FAQS: BBC PLAYER ON ASTRO

What is the BBC Player app?

BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.

BBC brands available on the app include:

  • BBC Earth inspires audiences by sharing the incredible wonders of our universe. BBC Earth showcases the work of the world's foremost factual filmmakers as it seeks to take audiences on a thrilling journey of discovery across natural history and science. From the smallest creature under the microscope to the limitless expanses of space, BBC Earth brings viewers face to face with heart pounding action, mind-blowing ideas and the wonders of being human.
  • BBC First is the home of premium, original British dramas. Showcasing world-renowned, award-winning talent in front of and behind the camera, it delivers audiences the first chance to see stories that challenge, immerse and entertain, all with a unique British perspective.
  • BBC Brit offers premium factual entertainment that is intelligent but irreverent. Male-skewing but with broader appeal, it blends expertise with entertainment and fact with fun. This brand is the exclusive home of Top Gear and covers a rich variety of subjects: cars, science, adventure, business, life-changing moments, extreme characters, quirky eccentrics and comedy. BBC Brit is available exclusively on BBC Player.
  • BBC Lifestyle is the unique entertainment destination brimming with vibrant, fresh and exciting programmes which set trends and guide you into transforming your world; from revamping your home to invigorating your culinary skills and helping you become happier and get the best out of life.
  • ​CBeebies is a pre-school channel for children aged six years and under. CBeebies provides a range of pre-school programming designed to encourage learning through play in a consistently safe environment. Acclaimed children's titles such as Bluey, Hey Duggee, Go Jetters, JoJo & Gran Gran, Thomas & Friends and Teletubbies encourage children to learn about and enjoy the world around them.
 

Who can access the BBC Player app?

Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
 

What content is available on BBC Player?

Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:

How much does it cost to subscribe to BBC Player via Astro?

BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.

Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.

How do I access the BBC Player app on the Ultra Box or Ulti Box?

Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:

How do I access the BBC Player mobile app?

Download the BBC Player app from the iOS App Store or Google Play Store.

After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!


How can I access BBC Player via website?

Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.


When can I start enjoying my BBC Player subscription?

Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.


How many devices can I use to access the BBC Player app at one time?

Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.


Can I download content from the BBC Player app for offline viewing?

Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.


What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users download as the space needed may vary.


Are there any subtitles available for content on the BBC Player app?

English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.


What audio options are available for content on the BBC Player app?

Currently, only English audio is available for all BBC Player content.


Can I access content on the BBC Player app outside of Malaysia?

Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
 

Astro Login
How do I register for an Astro ID?

Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".


Can I update my email address/mobile number for my Astro ID?

Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.


I have forgotten my password; what should I do now?
Step 1
: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password


How do I unlock a locked user account?

You may contact Astro's Customer Service by:

  1. Submitting a feedback form here: https://support.astro.com.my/feedback-form or
  2. Send a message on WhatsApp by typing "Hi" at 03-95433838.


Will my personal information be protected?

Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
 

Other App Enquiries

I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?

Please follow the simple steps below if you are facing issues logging in to BBC Player:

  1. Go to id.astro.com.my and log in via your Google account
  2. Under "Profile", create a new password for your Astro ID
  3. Return to BBC Player and sign in via Astro using your Gmail account and the new password

 

Who may I contact if I encounter any problems with the BBC Player app?

There are 4 ways for you to contact us for assistance:

Issues related to BBC Player in-app or content:

  1. Submit an in-app feedback form to BBC Player, or
  2. Reach out to BBC Player via email at bbcplayerops@bbc.com Issues related to Astro entitlement/packages:
  3. Submit this feedback form here: https://support.astro.com.my/feedback-form, or
  4. Send a message on WhatsApp by typing "Hi" at 03-95433838


I REMEMBER HAVING AN ASTRO ID, BUT WHEN I TRIED TO RETRIEVE MY ASTRO ID OR RESET MY PASSWORD, MY ACCOUNT CANNOT BE FOUND; WHAT DO I DO NOW?

Please visit any of Astro’s digital platform that you would like to log into, such as Astro’s official website (www.astro.com.my). Then, create a new Astro ID using your email address or mobile number by clicking “No Astro ID? Create Now!”. After creating your new Astro ID, please use it to log into our digital platforms moving forward.
 
If you have an active Astro subscription, you may also link it to your Astro ID. Please click here for the guide.
 


I ALREADY HAVE ULTRA BOX. HOW DO I USE ALL THE NEW FEATURES?

Check out our user guide for a quick and easy way to get started!
 

Download our user guide in English

Download our user guide in Malay

Download our user guide in Chinese

Do you need more information? Watch our Astro Ultra How to videos here.


WHAT CAN I DO IF I HAVE MISSED THE 3 DAYS WINDOW PERIOD TO COMPLETE EKYC VERIFICATION?

The eKYC link is only valid for 3 days to complete the eKYC verification process. You will be required to submit a fresh Astro account application.


HOW DO I SEARCH FOR A SPECIFIC CONTENT?

Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:

  • On Demand
  • Channels
  • On TV


CAN I USE ASTRO GO WITHOUT AN ASTRO SUBSCRIPTION?

No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.

 


PLEASE ENSURE THAT YOUR ASTRO SMART CARD IS FULLY INSERTED (S1) - HD ENABLED BOX

STEP 1

Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2

Locate the Smartcard at the front or right side and gently pull it out.

Make sure that the adapter's power light is off.

STEP 3

Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5

Switch on the power for your box and make  sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.


CAN I REQUEST FOR AN INSTALLER TO INSTALL MY PLUG & PLAY BOX?

For Ultra/Ulti Plug & Play Box installation, it is recommended that you attempt to self-install by following the installation guide here, but there is an option to request for an installer to install the box at your premise. However, there will be a separate fee for this service request.


I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE, WHAT IS THE TAX CHARGED TO THE SERVICES?

SST of 6% and 8% will be applied accordingly to your bundle services:

  1. 8% SST to Astro TV Pack
  2. 6% SST to Astro Fibre


WHAT ARE THE CHARGES FOR CUSTOMERS WHO ARE ON MULTI FREQUENCY E.G. EVERY 3 MONTHS, EVERY 6 MONTHS ETC.?

For multi-frequency customers, RM10.00 is charged per physical bill generated.


IS THERE AN OPTION FOR DOLBY AUDIO FOR DISNEY+ HOTSTAR ON THE ULTRA OR ULTI BOX?

At this point in time, the Disney+ Hotstar app on the Ultra or Ulti Box does not support Dolby audio. We are working to enable this in a future update. 


WHAT ARE THE SUPPORTED MY ASTRO APP PLATFORMS /WEB BROWSER?

The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.

The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.


I HAVE MORE THAN ONE CARD REGISTERED FOR ONE TIME PAYMENT. WHICH WILL BE CHARGED?

If you have more than one card registered for OTP payments, you will be asked to select the specific card to be used for that specific transaction.


HOW DO I GET ADDITIONAL MOVIES WITH VIDEO ON DEMAND?

Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the Home button and select On Demand. Use the arrow keys to scroll to Store. Pick and choose to rent any movie for up to 48hours.


DO I HAVE TO RETURN MY DEVICES IF I DECIDE TO TERMINATE MY SERVICE?

Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.


HOW LONG DOES IT TAKE TO COMPLETE THE EKYC VERIFICATION PROCESS?

The entire eKYC verification process may be completed within 5 minutes.


WHERE CAN I GET MORE INFORMATION ABOUT ASTRO REWARDS?

If you would like more information or to provide feedback on Astro Rewards, kindly reach out to us at 03 9543 3838 or visit one of our Astro service centres.


WHAT ARE THE TERMS AND CONDITIONS OF PAYMENT?

1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels


I HAVE MULTIPLE SET-TOP BOX, DOES THE ADDITIONAL PACKAGE APPLY TO ALL SET-TOP BOX?

Yes, the subscription will be reflected on all your set-top box provided they are registered under our Multiroom service.


UPDATE PROFILE NAME

STEP 1
On your remote, press the Home button and the home menu will be displayed on your screen.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed.



STEP 4
Navigate to Edit Profile.



STEP 5
Choose a profile to edit.



STEP 6
Navigate to Name.



STEP 7
Enter your new Profile Name, navigate to DONE and press "OK".



STEP 8
Your new profile name will be shown in the Profile Selection Screen.


 


HOW CAN I GET THE MESH WIFI DEVICES WITH ASTRO FIBRE?

Mesh WiFi devices are available as an add-on subscription from RM10/month across all Astro Fibre speeds. You may subscribe to a maximum of 5 units of Mesh WiFi per Astro Fibre subscription. 

You can contact Astro's Contact Centre (03 - 9543 1543) to subscribe to the Mesh WiFi.


CHANGE TV DISPLAY SETTING - HD ENABLED BOX

STEP 1  

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3    

Navigate to Display and press "OK".

STEP 4    

Navigate to TV Settings and press "OK".

STEP 5    

Navigate to Conversion for 4:3 Input Video, select your preferred selection and press “OK”.

STEP 6    

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.


BLANK SCREEN / NO VIDEO / BLUE SCREEN / NO SIGNAL - HD ENABLED BOX

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2A

Unplug the HDMI cable from your box and plug it back in securely. Do select the correct TV input.

STEP 2B

If you are connecting using RCA cable, please unplug the RCA cable from your box and plug it back in securely.

STEP 3

Switch on the power for your box and make  sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 4

Turn on your box. You should no longer be experiencing this problem. If issue remain, replace to another HDMI  cable.        

If no improvement seen, please submit the issue in our Feedback Form and attach a picture of your smart card number for assistance.


WHAT IS THE ASTRO FIBRE APP?

The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.

 


UPDATE SATELLITE FREQUENCY - HD ENABLED BOX

STEP 1  

Press "HOME" button on your remote control.

STEP 2

Navigate to Update Satellite Frequency and press “OK”.

‍

STEP 3    

Choose Reprogramming and press “OK”.

STEP 4    

Select Yes, continue and press "OK" to proceed with the update.      

Otherwise, select No, go back to cancel.

STEP 5  

Satellite Frequency Update progress screen will be displayed.

‍

STEP 6    

The test result will be displayed once completed.    

Press "OK" to go back to  channel.


WHAT IS ULTI BOX?

Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 110,000 videos on demand, anytime. 

‍

The features of the new Ulti Box include:

·      New Home Screen - Everything you see is yours

·      Discover Video on Demand (VOD) - Discover 110,000 videos, stream anytime, anywhere

·      Search - Search for your favorite show or video faster and easier

·      Play from Start - Missed the start of the show? Just restart.

·      Stop Here, Continue There -Stop on one screen and continue on another device

·      Multi-Screen - Stream seamlessly across any device

·      Cloud Recording - Record all the programmers you want at the same time

.      **Continuous viewing - Enable to continue watching your favorite shows during raining.

‍

We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions. 

Note: ** Except 4K UHD, Astro First and all radio channels

 


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