Sign Up and Install Njoi | Sign Up and Install Njoi @ Felda Redong Tenang

Frequently Asked Questions

Find your answers here.

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

WHAT WILL BE INCLUDED IN MY ASTRO BILL?

Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.

WHAT ARE THE SUPPORTED MY ASTRO APP PLATFORMS /WEB BROWSER?

The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.

The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.

REFRESH SIGNAL OF YOUR ASTRO BOX

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR
1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.

3. Select Technical Assistance.

4. Select Refresh Smartcard.

b. Using MyAstro web

STEP 1
Go to https://myastro.astro.com.my/ in your web browser.

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

STEP 3
Click on TV pack.

STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).

STEP 5
Click on "Refresh" to refresh signal on your box.

For Main Box

For Multiroom

STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box

For Multiroom

c. Using My Astro App

STEP 1
Open My Astro App and click "Login".

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

STEP 3
Go to "Account".

STEP 4
Scroll down to "TV pack" and click on it.

STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).

STEP 6
Tap on "Refresh" to refresh signal on your box.

STEP 7
After tap the Refresh, below notification will be displayed as below.

WHY AM I SEEING AN EXPIRY DATE ON MY DISNEY+ HOTSTAR APP?

The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help

I'VE ALREADY MADE THE ADVANCE PAYMENT UPON SIGN-UP, WHAT DO I HAVE TO PAY IN THE FIRST MONTH?

In your first Astro bill, the first month's bill will be deducted accordingly excluding tax. You will still need to pay the full tax amount for your first month as per your first month's bill.
Note: Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre + TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.

UPDATE SATELLITE FREQUENCY - HD ENABLED BOX

STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Update Satellite Frequency and press “OK”.
‍
STEP 3
Choose Reprogramming and press “OK”.
STEP 4
Select Yes, continue and press "OK" to proceed with the update.
Otherwise, select No, go back to cancel.
STEP 5
Satellite Frequency Update progress screen will be displayed.
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STEP 6
The test result will be displayed once completed.
Press "OK" to go back to channel.

MAXIS - TPLINK ROUTER

Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
On the address bar, please go to http://192.168.1.254 and below page will appear.

The default login of the router as below. If you have done a configuration on your router previously, the password may be different.

Username: user
Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the left menu, choose Wireless 2.4GHz and then click Basic Settings tab on the left menu to access to below screen.

6. You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences, then click "Save" for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.

7. Since this is a dual band router, you will have 2 Wireless Network Names (SSID) i.e. 2.4GHz and 5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences for 5GHz by choosing Wireless 5GHz then click Basic Settings.

Click "Save" for the changes to take place and reconnect to the new wireless name with the new password once completed.

ROUTER NO POWER - MAXIS

1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.

WHAT ARE THE DIFFERENCES BETWEEN BROADBAND DEAL AND BROADBAND NON-DEAL BUNDLE?

Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.

PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 14)

STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the SIM card at the left side and gently pull it out.
STEP 3
Wipe the SIM card's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing down and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.
STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

WHAT SHOULD I DO IF THE ULTRA/ULTI PLUG & PLAY BOX/ASTRO SIM CARD IS FAULTY?

You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation. If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.

IS THE PARTNERSHIP WITH NETFLIX IS A MONOPOLY OF OTT APPS?

Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies in one place. Astro customers will be able to enjoy greater convenience by having Netflix bundled with their Astro subscription, consolidating the subscriptions, and providing easy access for payment in a single bill, at the best value.

I HAVE SUBSCRIBED TO DISNEY+ HOTSTAR AS AN ADD-ON OPTION (3-MONTHS PASS); WILL I BE ABLE TO SIGN UP FOR A TV PACK WITH DISNEY+ HOTSTAR ENTITLEMENT?

Yes, you can. If you are an existing Astro customer with the Disney+ Hotstar add-on option, your Disney+ Hotstar add-on option will be converted without any early termination charge upon your successful re-contract to eligible bundle packages.

WHY AM I SEEING A "ZERO CHARGE' ON MY DISNEY+ HOTSTAR APP?

The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help

WHERE CAN I FIND MY ACCOUNT NUMBER?

·      Bill
·      Log into your Astro Self-Service (location)
·      WhatsApp

HOW DO I MANAGE MY PURCHASES AND MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

You may manage all your Astro subscriptions via My Astro app. Download here or on your App Store or Google Play Store.

HOW CAN I BENEFIT FROM BAND STEERING FEATURE BEING ENABLED?

If band steering is enabled, you do not need to worry about which frequency band that your devices are connected to because the WiFi router will make the assessment and direct each device to appropriate frequency band.
However, it is important to note that quality and signal strength are not guaranteed due to unpredictability given that it is completely up to the connected devices and the WiFi router to intelligently decide on which band to connect.

CHECK HDMI CONNECTION STATUS FROM STB DIAGNOSTICS PAGE - HD ENABLED BOX

STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Settings and press "OK".
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Take a look at the HDMI Connection Status.

WHERE CAN I GET MORE INFORMATION ABOUT THE ONE-TIME BILL ADJUSTMENT?

Please refer to these FAQs for more information.

WHAT WILL HAPPEN THEN IF I REFUSE TO PAY MY BILL?

If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.
Find out more about the reconnection fee here.

CAN I CANCEL MY PLUG & PLAY BOX SUBSCRIPTION IF I HAVE RECEIVED MY PLUG & PLAY BOX AND ASTRO SIM CARD?

Yes, provided that your Plug & Play Box has not been activated and no later than 7 days upon receiving both the Plug & Play Box and Astro SIM card. In the event that you have activated your Plug & Play Box and wish to cancel, a contract penalty fee will apply.
We will reach out to you for a suitable time to pick up the Plug & Play Box and Astro SIM card.

HOW DO I UPGRADE MY PACKAGE?

1. Tune to channel 200 on your Astro box and wait for a few seconds. By default, the selector will be on Packs. Press up/down to select your preferable pack, and press "OK"
2. Select the option for Monthly Subscription

3. Send the WhatsApp code as per displayed on the TV screen

PVR FUNCTIONALITY NOT AVAILABLE - HD ENABLED BOX

Please ensure that you have subscribed to PVR recording service.
If you're subscribed to PVR recording service, follow below steps.
‍
Let's check your hard disk connectivity.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press “OK”.
STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4
From the General tab, take a look at the HDD Status.
If status is "Connected", press red button to reboot you decoder.
Wait until the box is on, then try to record any program.
‍
If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.
If status is "Disconnected", please submit your Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

WHAT IS THIS “ASTRO ID VERIFICATION” ACTIVITY?

Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.

CAN I REGISTER MORE THAN ONE CREDIT/DEBIT CARD WITH ASTRO?

When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.

AS A CURRENT ASTRO CUSTOMER, WHAT HAPPENS TO MY EXISTING CONTRACTS UPON MOVING TO THESE NEW PACKS?

Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.

WHAT IS BAND STEERING?

Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.

PLEASE ENSURE THAT YOUR ASTRO SMART CARD IS FULLY INSERTED (S1) - HD ENABLED BOX

STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the Smartcard at the front or right side and gently pull it out.
Make sure that the adapter's power light is off.
STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.
STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.

WHAT WILL HAPPEN TO THE SERVICE IF I DO NOT MAKE PAYMENT ON TIME?

Please be informed that your service will be suspended if there is no payment after 31 days from your bill cycle date. After 62 days of non-payment, your service will be terminated, and an early cancellation fee will be applied if you are still within the 24-month contract.

IS THIS A PRICE INCREASE BY ASTRO?

No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.

I AM A CURRENT ASTRO FIBRE CUSTOMER; CAN I UPGRADE MY INTERNET SPEED?

Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.

HOW CAN I ACCESS DISNEY+ HOTSTAR?

Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.
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AM I ELIGIBLE FOR THE ULTI BOX?

You must subscribe to an Astro subscription (NJOI customers are not eligible) in order to get the Ulti Box.
‍
The eligibility criteria for the Ulti Box are as follows:
New Customers
All new Astro customers with a monthly subscription fee of below RM100 will be entitled to select the Ulti Box upon signing up for Astro’s packages.
‍
Existing Customers (Box Upgrade for Primary or Multiroom)
Existing customers are required to have an internet connection at home with a recommended internet speed of 10Mbps and above in order to upgrade your existing box to Ulti Box.
Note:
· Existing Ultra Box customers are not eligible for a swap to the Ulti Box.
· If your existing box is a PVR, you will lose access to all the recordings stored in the PVR
‍
Multiroom (New subscription)
Customers subscribing for an additional multiroom subscription are entitled to select the Ulti Box as part of the subscription.

WHERE SHOULD I PLACE MY MESH WIFI UNIT(S)?

-The Mesh unit can only be used indoors. It can be mounted onto a wall or be placed horizontally on a desktop. Do not install it in other mode, such as on the ceiling.
-Keep a clearance of at least 10 cm around the device to ensure proper ventilation.
-Keep the device away from electrical appliances that generate strong magnetic or electric fields, such as microwave ovens.

WHAT HAPPENS IF I PAY MORE THAN WHAT IS STATED IN MY BILL?

The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.

DO I HAVE TO RETURN MY DEVICES IF I DECIDE TO TERMINATE MY BUNDLE SERVICE?

Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.

CAN I MAKE PAYMENT WITHOUT MY ASTRO BILL STATEMENT?

Some of our payment partners require payees to scan the barcode on the statement to make payment. Always bring your Astro bill statement when making payment over the counter.

SPEED TEST - ASTRO FIBRE

1. Power reset (on & off) your Modem and Router.
2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).
3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.
6.Click "GO", and the test will begin.
The test is completed once both download and upload speeds are displayed.
Sample of the Speedtest result is shown below.
**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)
7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).
8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).
9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".

WHAT IS THE INSTALLATION FEE FOR THE MESH WIFI?

If you add on the Mesh WiFi during your initial order of Astro Fibre, there is no additional installation fee. If you order the Mesh WiFi as an add-on at a later time, you will have to pay RM49 per installer visit. However, if you choose to have the Mesh WiFi delivered via courier in order to self-install your Mesh WiFi, there will be no installation or delivery fee charged.

DOES THE MULTIROOM (SMART TV) SUBSCRIPTION COME WITH A CONTRACT?

There is no contract for this subscription.

ARE THERE ANY EXTRA CHARGES INCURRED IF I MAKE A PAYMENT THROUGH ASTRO QUICK PAY?

There are no extra charges as it is a value-added service introduced provided for your convenience.

WHO IS ELIGIBLE TO USE MY ASTRO?

Most Astro customers are eligible to use the app, web, Ultra and Ulti boxes. You will only need to login with your Astro ID. Do note that your Astro ID must be linked to your Astro account to use the service. Click "Create now!' on the login page and you will be guided to create an Astro ID if you do not have one.

DO I GET A REBATE FOR THE CHANNELS I'M UNABLE TO WATCH WITH THE PLUG & PLAY BOX?

Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.

WHAT WILL HAPPEN TO MY DISNEY+ HOTSTAR ACCESS IF MY ASTRO SERVICE IS TERMINATED?

Unfortunately, your Disney+ Hotstar access with Astro will be terminated as well.

I AM CURRENTLY SUBSCRIBING TO BROADBAND NON-DEAL PACKAGE (A LOW REBATE OFFERING), CAN I SWITCH MY PACKAGE TO BROADBAND DEAL?

Yes, switching package is allowed. However, switching package from Non-Deal to Deal bundle will refresh a new 24-month contract.

WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING TO ASTRO FIBRE?

Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.

I AM AN EXISTING ASTRO IPTV CUSTOMER, HOW SHOULD I CONNECT MY PLUG & PLAY BOX TO THE INTERNET?

Please refer below to set up your Ultra/Ulti Plug & Play Box.
To connect via LAN cable:
Switch off your old Astro box.
To connect your Plug& Play Box via LAN cable:
a) Remove the LAN cable from your old Astro box and connect the LAN cable to your new Plug & Play Box.
i) For Maxis IPTV customers, keep the other end of the LAN cable connected to your router.
ii) For TIME IPTV customers, go to the other end of the same LAN cable, plug it out from your modem, and into any LAN port on your router. Ensure that you’re not plugging your LAN cable back into the same box.
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Note: If you have a two-in-one modem & router, you can skip Step ii).
To connect via Wi-Fi:
Remove your LAN cable from your old Astro box, and do not plug it into your new Plug & Play Box.

BOX BLANK SCREEN - ULTRA / ULTI BOX

STEP 1
Check on your TV input to ensure correct input selected.
If issue remains, switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Unplug the HDMI cable from your box and plug it back in securely.
STEP 3
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.
STEP 4
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

I DO NOT HAVE AN ASTRO ID YET. CAN I STILL USE THIS SERVICE?

No, you need to have an Astro ID to enjoy the features.

WHAT IS THE MINIMUM INTERNET SPEED REQUIRED TO ENJOY STREAMING ON THE SMART TV?

The recommended home internet speed for a smooth viewing is 10Mbps.

Step-1	Step-2	Step-3
Choose a plan & sign-up online.	Sit back & wait for installation.	Enjoy your new Astro / Broadband!

Sign Up and Install Njoi | Sign Up and Install Njoi @ Felda Redong Tenang.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Frequently Asked Questions

If we are good, tell your friends.
If we are not, tell us.

Sign Up and Install Njoi | Sign Up and Install Njoi @ Felda Redong Tenang.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Nationwide Installation

Frequently Asked Questions

If we are good, tell your friends.If we are not, tell us.

If we are good, tell your friends.
If we are not, tell us.