Sign Up and Install Njoi | Sign Up and Install Njoi @ Apt Anggerik Blok M.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW DO I MANAGE MY PURCHASES AND MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

You may manage all your Astro subscriptions via My Astro app. Download here or on your App Store or Google Play Store.


HOW SECURE IS MY DATA THAT IS PROCESSED IN EKYC?

Your documents will be handled in compliance with standards set by PDPA (Personal Data Protection Act 2010) and will not be used for other means without your specific consent.


PING & TRACEROUTE TEST

Mac OS X

1. Click the Go tab in the top menu bar and select Utilities from the drop-down menu.

2. Type "network utility" in the search bar in the top right-hand corner of the Utilities window and then hit the "Enter" key on your keyboard. 

3. Click the Network Utility icon to open the Network Utility window.

4. For Ping Test, select the Ping tab and then type the address you'd like to ping in the text box. Click Ping and wait for the ping results.
 


5. For Traceroute Test, select the Traceroute tab and then type the address you like to traceroute in the text box. Click Trace and wait for the traceroute results.
 



Windows 10

1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.


2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.


3. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.



Windows 7 & Vista

1. Open the Start menu by clicking the Windows icon at the bottom left-hand corner of the screen.


2. Type "cmd" in the search bar at the  bottom of the menu.


3. Click cmd found in the search results for Programs.


4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.


Windows 8

1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.

2. Type "cmd" in the search bar and hit the Enter key on your keyboard.


3. Click cmd that found in the search results for Programs.


4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.


Windows XP

1. Click the Start button in the bottom left-hand corner of the screen.

2. Click the Run option in the right-hand column.


3. Type "cmd" in the text box and then hit the Enter key on your keyboard.


4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you'd like to ping and then hit the Enter key on your keyboard. Wait for the ping results.


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.


WILL I BE CHARGED FOR USING DIFFERENT PAYMENT METHODS?

Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

·       To find out more on how to make your bill payments, click here.


ROUTER NO POWER - TIME

1. Ensure power cable  is connected tightly.

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.


AM I ELIGIBLE FOR THE ASTRO REWARDS?

Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members

* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.


MY NEGLIGENCE HAS CAUSED A FAULT IN THE DEVICE(S), ARE THERE ANY PENALTY FEES?

Yes, if a device is faulty due to the customer's negligence, they will be subjected to a penalty fee for each device:

  • WiFi router: RM200
  • Fibre modem: RM500
  • Mesh WiFi: RM200/unit


WHY AM I NOT RECEIVING A PAYMENT REMINDER?

Please ensure that your mobile number is up to date in our database to ensure that payment reminders are sent to the right person.

 

You can do so via:

1.    Astro Self-Service Portal

2.    Call our Customer Call Centre (CCC)

 

**Only account holder can update the mobile number

 


I AM AN EXISTING ASTRO & BROADBAND CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS?

Yes, all existing Astro & Broadband customers within contract or out of contract can subscribe to Astro & Broadband offerings. The 24 months contract will be renewed upon signing up for the new packs.


WHAT IS THE INSTALLATION PRICE FOR ASTRO CUSTOMERS ON THE NEW PACK?

Please refer below for the installation and activation fees for Astro customers on the new pack.


WHAT WILL HAPPEN TO MY NETFLIX ACCOUNT IF I CANCEL MY ASTRO SERVICE OR CHANGE MY ASTRO PACKAGE?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.


HOW DO I TERMINATE MY ASTRO SUBSCRIPTION?

We are sorry you are thinking of leaving us.

If you wish to cancel your Astro subscription, kindly do take note of the information below if your account is still within contract period,

  • Termination Request must be completed by the account holder.
  • You need to settle the outstanding balance and penalty (if any).
  • All Termination Request require a 30-day notice period.


WHERE CAN I GET MORE INFORMATION ABOUT THE ONE-TIME BILL ADJUSTMENT?

Please refer to these FAQs for more information.


IF I TERMINATE ASTRO FIBRE WITHIN/AFTER 24 MONTHS, WILL I NEED TO PAY ADDITIONAL PENALTY FEES FOR THE MESH WIFI DEVICES ON TOP OF THE EXISTING CANCELLATION FEE?

No, there are no penalty fees for the Mesh WiFi devices should you wish to terminate Astro Fibre within/after 24 months. 


HOW DO I CANCEL NETFLIX?

If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.

If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix's Website, etc). This change will reflect in your next bill. From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.


HOW DO I CONNECT MY PVR TO WI-FI TO ACCESS VIDEO ON DEMAND?

Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:

(a) Wi-Fi Enabled PVR (DMT5)

·      Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”

·      Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required

·      Once connected, the icon below will appear on the screen.

‍
      Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password

·      Press the “Home” button and select “On Demand” to start watching videos on demand!

‍

(b) Non-Wi-Fi Enabled PVR (HD PVR)

There are two ways to connect your HD PVR decoder to your home Wi-Fi
(i) Using the Ethernet (LAN) cable 
 

·       Plug in the LAN cable from your modem into the PVR network port

·       Once connected, the icon below will appear on the screen

·       Press the “Home” button and select “On Demand” to start watching videos on demand!

(ii) Using an Astro Wi-Fi dongle as per shown below

Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.

Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."

Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.

Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!

*The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).


CHANGE AUTO STANDBY SETTING - HD ENABLED BOX

STEP 1  

Press "HOME" button on your remote control.

STEP 2    

Navigate to Preferences and press "OK".

STEP 3  

Navigate to Auto Standby and press "OK".

STEP 4    

Navigate to your preferred selection and press “OK”.

STEP 5  

Select Yes, continue and then press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.


SOFTWARE UPDATE - ULTRA / ULTI BOX

STEP 1

Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

STEP 2

Switch ON the power of your Ultra / Ulti  box and make sure that the adapter's power light is on.

STEP 3

On your remote control, press the standby button repeatedly until the Startup Options appear on TV.

STEP 4    

Press "1".

‍

STEP 5

Press "1".

‍

STEP 6

The Software Update progress screen will appears.    

The update will take 10 - 15 minutes to  complete.    

Please be patience.

 


I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE, WHAT IS THE TAX CHARGED TO THE SERVICES?

SST of 6% and 8% will be applied accordingly to your bundle services:

  1. 8% SST to Astro TV Pack
  2. 6% SST to Astro Fibre


HOW DO I RETURN MY ASTRO & BROADBAND DEVICES?

Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

 

Frequently Asked Questions

1)     I missed the pickup appointment; what do I do now?

You can reschedule the pick-up appointment by calling our agent directly.

 

2)     Can I reschedule my pickup date?

Yes! You can call our agent back directly to reschedule the pickup date and time.

 

3)     Do I have to pack my device(s) before handing it over to the Astro agent?

Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

 

4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

 

5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

 

Recycle via Registered Collection Centres

For all recycling-related questions, please click here.

 


I AM UNABLE TO LOG IN TO THE ASTRO FIBRE APP; WHAT DO I DO NOW?

Please close and re-launc hthe Astro Fibre app, and you will be able to log in.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    WHAT IF I WOULD LIKE TO CHANGE MY 12-MONTHS COMMITMENT PERIOD TO 24-MONTHS? WILL IT BE PRORATED? HOW WILL THE COMMITMENT PERIOD BE CALCULATED?

    By changing from a 12-months commitment period to 24-months, there will not be any cancellation fee applicable. You will start a new contract with 24-months commitment and receive the corresponding discount for that duration.


    WHAT DO I DO IF I STILL RECEIVE SMS PAYMENT REMINDERS EVEN THOUGH I HAVE ALREADY MADE PAYMENT?

    Please disregard the reminder if payment had been made and do check if you have any outstanding balance on Astro Quick Pay.


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ASTRO FIBRE

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

    There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

     

    1. Try  loading the site on a different device.

      Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

      If the website doesn't load on another device, the problem is either with the network or the website itself.


     

    2. Restart your computer.

      Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.


     

    3. Try loading the site in a different browser.

      There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.


     

    4. Temporarily disable your antivirus program.

      Your antivirus software may be interfering with your ability to load certain websites.

      Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.


     

    5. Reset  your modem and router.

      Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.


     

    6. Check  your computer's date and time settings.

      If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

      Check your computer or mobile device's clock to make sure that it is set to the correct time and date.


     

    In the  event the problem persists, please provide below details for further  escalation:

      i. List of websites effected.          

      ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  

      iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.          

      iv. Run the Ping Test -  Please click here for Ping Test guideline.

     Once you've gathered all the results, kindly send them all through the Feedback Form below.


     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our  server.


    CHECK FUTURE RECORDING - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to My TV and press "OK".

    STEP 3  

    Navigate to Bookings and press "OK".

    STEP 4    

    Your list of your booking programs will  be displayed.


    ERR-007 - STREAMING ON ASTRO GO WHILE BEING CONNECTED TO A VPN

    This error indicates that you are streaming on Astro GO while being connected to a VPN. Please close your VPN application and try streaming again.

    If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.


    I AM A NEW ASTRO FIBRE CUSTOMER WITH THE RG21 ROUTER; HOW DO I SET UP THE APP?

    For all new Astro Fibre customers with the RG21 router, the Astro Fibre App will be installed on your mobile device for you during installation. Alternatively,you may refer to the user guide here for self-installation.


    CAN SOMEONE APART FROM THE ACCOUNT HOLDER REDEEM AN ASTRO REWARDS REDEMPTION?

    Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - MAXIS

    Intermittent internet connection using LAN cable

    Looks like there is something wrong with your service connection.

    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick Info

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.

    Intermittent  internet connection using Wi-Fi

    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

    i) High vs. Low

    Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

    ii) Concrete & Metals

    Make sure your router isn't blocked by  any other objects, especially devices that are electronic. Also, avoid  placing your router in your basement as this area is usually enclosed by a  lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

    iii) Distance to Router

    The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your  router as close to your devices as possible, but this is only practical if  you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.

    2.  Wireless Interference & Noise

    You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    i) Microwaves

    ii) Bluetooth Devices

    iii) Cordless Phone

     

    3.  Surrounding Wi-Fi signals

    A truth of the modern world is that every  household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.


    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.

    Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

    If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick  Info

    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.


    I AM AN EXISTING ASTRO FIBRE 50MBPS CUSTOMER; ARE THERE ANY AVAILABLE OFFERINGS FOR ME?

    Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
     


    I DID NOT RECEIVE RECOVERY EMAIL OR VERIFICATION CODE TO RESET MY ASTRO ID PASSWORD. WHAT SHOULD I DO?

    If you did not receive the recovery email or verification code, please make sure that:

    1. You are inserting the correct email or mobile number you used to register for your Astro ID.
    2. Check your junk mailbox or spam folder.  

    To find out which email or phone number you have used to register your Astro ID, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps" choose "Astro GO" 
     

    We will get in touch with you within 48 hours to solve your enquirie


    WHAT IS MY ACCOUNT NUMBER?

    Your Astro account number is a 10-digit combination e.g.08XXXXXXXX. You may log on to My Astro Portal, select "Account" , and you may find your 10-digit account number above your address, or refer to the top right-hand corner of your bill.


    PHONE LINE ISSUE - TIME

    Having trouble with  your phone line ?

    You may proceed to contact below dedicated service provider directly

    1 800 1818 18


    WHAT IS ASTRO FIRST?

    The New Astro First serves as the one-stop, ultimate home cinema offering the biggest and latest local and international blockbuster films where you can:-

    • Enjoy value for money viewing for local and international movies from only RM15* per movie or RM17* for UHD movies (*excluding tax).
    • Stream each rented movie for as many times as you like within 48 hours* (*unless stated otherwise) anytime, anywhere via On Demand on your Astro Box or Astro GO.
    • Watch local/regional movies or international movies from Hollywood studios as recent as 2 weeks or 3 months respectively from Malaysia's cinematic release, in addition to exclusive titles only available on Astro First.


    I HAVE MADE A PAYMENT TO THE WRONG ASTRO ACCOUNT, HOW DO I CORRECT THE MISTAKE?

    Photograph or scan your payment receipt, and send it to one of our contact platforms found here.


    WHAT IS PERSONAL VIDEO RECORDER (PVR)?

    The Personal Video Recorder (PVR) is Astro's High Definition (HD)decoder which comes with a recording function and can be connected to Wi-Fi to access videos on demand. The PVR comes with the following features:

    HIGH DEFINITION (HD):High Definition offers greater detail than Standard Definition including vibrant colour and multi-dimensional audio.

    CONTROL LIVE TV: Record, Pause, Play & Rewind your favourite TV programmes at any moment. The PVR comes with storage capacity of 500GB (200 hours of HD recording)

    ON DEMAND: Experience the new way of watching Astro. Gain access to a library of up to 50,000 On Demand titles that you can pick and watch instantly.


    SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - HD ENABLED BOX

    STEP 1    

    Check your current software version on your box.

    If the software version updated (Refer to Table 1) , proceed to STEP 2.

    If software version different from Table 1, click here for Software Update guide.

    Table 1

    Once software is updated, tune to the impacted channel.        

    If issue persist, proceed to STEP 2.

    ‍

    STEP 2  

    Run Test Satellite Frequency.    

    Click here for the guide.

    ‍

    If dCSS Scan Entrypoint Success, proceed to submit report here.

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed  to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.

    If dCSS Scan Entrypoint Fail, proceed to STEP 3.

    ‍

    ‍STEP 3    

    Proceed to Update Satellite Frequency.

    Click here for the guide.
    Once completed, tune to the impacted channel.

    If issue persist, proceed to submit report here.

    ‍

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.


    HOW DO I RESUME MY SERVICE IF IT WAS SUSPENDED DUE TO NON-PAYMENT?

    Service will be resumed after you make payment within 45 days. The monthly subscription fee to be prorated accordingly and a reconnection fee of up to RM20 (exclusive of SST) will be applied upon service resumption. 

    If payment is made within 45 days from your bill cycle date, Astro & Broadband services will be resumed within 3 hours of payment received. Your following month's bill will be prorated accordingly.


    Find out more about the reconnection fee here.

     


    BOX NOT RESPONDING TO REMOTE CONTROL - HD ENABLED BOX

    STEP 1

    Press any button on your Astro remote.

    INDICATOR: LED blinking 3 times / NO LED blink

    SOLUTION: Replace new battery

    STEP 2

    Check if you can change channel using  your Astro remote control.

    If issue remain after the battery replacement, try changing the channel manually directly from box front panel (If any).

    If it's working, you might need to replace your Astro remote.

    This might be due to a faulty Astro remote.

    You may purchase it directly from Astro Exclusive Partners.

    If confirm no issue with remote control, please refer to Decoder Hang at Channel troubleshooting steps here.


    WILL I BE CHARGED SWITCHING FEES IF I REMOVED ANY ADD-ON CONTENT OR SERVICES IN THE NEW PACKS?

    For customers subscribed to our New Astro Packs (for example: Primary, Entertainment or Sports Packs), you will be charged a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

     

    For customers subscribed to our Old Astro Packs (for example: Super or Dynasty Packs), there will be a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower or same fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) OR Kids add-on (RM9.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

     


    WILL MY CREDIT CARD BE ACCEPTED FOR PAYMENT?

    Yes. You can make payment using your credit card via My Astro Portal:

    - For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia

    - For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia

     


    WHAT HAPPENS TO MY NETFLIX ACCOUNT IF I MOVE TO A NEW ADDRESS?

    There will be no changes to your Netflix account when you move to a new address.


    FAQS: DISNEY+ HOTSTAR ON ASTRO

    Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!


    CAN I REGISTER MORE THAN ONE CREDIT/DEBIT CARD WITH ASTRO?

    When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

    When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.


    WHAT ARE THE SUPPORTED MY ASTRO APP PLATFORMS /WEB BROWSER?

    The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.

    The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.


    WHAT IS THE FORM REQUIRED FOR TRANSFER OF EQUIPMENT OWNERSHIP / MERGE OF EQUIPMENT / SPLIT OF EQUIPMENT?

    Please fill up the forms below for processing your request:
    Transfer of Equiment Ownership Form


    WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING TO ASTRO FIBRE?

    Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.


    WHAT IS ASTRO CHANNEL 200 AND WHAT CAN I DO THERE?

    Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.


    WHAT HAPPENS IF ASTRO GO+ IS REMOVED FROM MY SUBSCRIPTION?

    You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+. 

    Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed. 


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