The contract period for TV packs will be 24-months upon sign up. In addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months too.

Nombor akaun anda akan digunakan untuk mengenal pasti/mengesahkan anda untuk semua Perkhidmatan Selepas Jualan. Anda juga boleh menggunakan nombor telefon bimbit/nombor Kad pintar Astro/nombor Kad Pengenalan atau nombor Astro box anda.

Jangan risau, anda hanya perlu sahkan Astro ID anda sekali sahaja. Selepas itu, anda boleh log masuk ke akaun anda seperti biasa.

Ada 2 kaedah penetapan bagi sekatan penarafan kematangan di Netflix:

Kaedah 1 – Cipta Profil Kanak-Kanak di Aplikasi Netflix di Ultra/Ulti Box

• Di menu utama Netflix, pilih "Ubah Profil"
• Pilih Tambah Profil. 
• Namakan profil.
• Pilih Kanak-Kanak. Profil kanak-kanak ada logo 'Kanak-Kanak' pada ikon profil supaya mudah dikenal pasti. 
• Pilih Teruskan. Profil baharu akan dipaparkan dalam senarai profil di akaun anda.

Kaedah 2 – Tetapkan Sekatan Tontonan secara manual untuk setiap profil

1. Pergi ke https://www.netflix.com/profiles/manage
2. Pilih Profil.

1. Di bawah Tetapan Kematangan (Maturity Settings), pilih Sunting (Edit).

1. Di bawah Tetapan Kematangan (Maturity Settings), pilih Sunting (Edit).
2. Anda boleh pilih tetapan Penarafan Kematangan (Maturity Rating) yang diingini atau tambah sekatan rancangan khusus untuk profil.
3. Pilih Simpan.

Untuk maklumat lanjut, sila layari:

• https://help.netflix.com/en/node/114275
• https://help.netflix.com/en/node/114276

Yes, you can watch content on up to 4 different devices simultaneously using the same account. You can have 4 logged-in devices and 4 profiles, allowing for 4 concurrent streams.

Ya, pelanggan Astro yang telah menaik taraf pakej atau menyambung semula perkhidmatan mereka pada Februari 2024 akan dikenakan Cukai Perkhidmatan 8% mulai 1hb Mac 2024 untuk tempoh perkhidmatan pada atau selepas 1hb Mac 2024.

Yes, your information will still be available in the HBO Max app if you choose to sign in using the same email address as your current Astro login.

Ejen kurier kami akan mengemaskan peralatan untuk anda. Walau bagaimanapun, jika peralatan anda sudah dikemaskan, sila bungkus di dalam kotak/pembungkusan asalnya jika boleh. Jika pilihan ini tidak tersedia untuk anda, serahkan sahaja peralatan kepada perkidmatan kurier tanpa sebarang pembungkusan. Anda tidak akan dikenakan sebarang bayaran jika pembungkusan asal telah rosak/hilang.

Within the packs itself, it is not possible to replace or swap out specific services or content. These new packs are designed to provide the best value and content variety at an affordable price. We encourage you to enjoy your experience with the pack and if you’d like, to consider any suitable add-ons for content/service/apps to complement your viewing experience further.

Anda boleh melanggan Multiroom (Smart TV) melalui salah satu saluran berikut:

a) Melalui halaman Multiroom
b) WhatsApp “Smart TV” atau hubungi 03-9543 3838
c) Kedai Astro

• Starting 1 March 2026 - Astro Showtime (CH 411), Rock Action (CH 414), and Rock X Stream (CH 415) will be available to customers
• Starting 1 April 2026 - Astro FAM Time (CH 412) will be available to customers

Lihat panduan pengguna kami untuk cara yang cepat dan mudah untuk bermula!

Muat turun panduan pengguna kami dalam Bahasa Inggeris

Muat turun panduan pengguna kami dalam Bahasa Melayu

Muat turun panduan pengguna kami dalam Bahasa Cina

Anda perlukan lebih banyak informasi? Tonton video Astro Ultra How To kami di sini.

FAQs: Netflix on Astro

1. What is Netflix?

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you’ll love.

Astro customers with an internet-connected Ultra Box or Ulti Box canaccess the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website https://about.netflix.com/en

2. Which new pack comes with Netflix?

Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).

Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

If you do not have a bundle which includes Netflix, you may also add anew Netflix subscription to your Astro Bill for billing convenience.

3. How do I know if my new pack includes Netflix?

If Netflix is included as part of your Astro pack, you will find it in My Astro app called “Apps” where you will be able to manage all the streaming apps you are entitled to.

Netflix will also be included in your Astro bill under “MonthlyCharges”

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

4. I signed up for the EntertainmentPlus / Movies Plus / Sports Plus pack that includes Netflix. How do I activate my Netflix account?

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.

Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

5. Will I be able to access Netflix on my Ultra/Ulti Box?

You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.

6. How do I change my Netflix plan or account information?

You can make changes to your Netflix plans that are included in your Bundle through My Astro app.

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.

7. How many devices can I access Netflix at once?

Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.

Netflix Standard account customers are allowed to watch shows in Full HD and download them to watch offline on up to 2 supported devices at a time.

On the other hand,Netflix Basic account customers are allowed to watch shows in HD and download shows for offline viewing on only 1 supported device at a time.

8. You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:

- Cancel your existing subscription with Netflix

- Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill

- To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix

- Once successfully completed, all existing settings and watching history on your Netflix account will be brought over

9. I have added a Netflix account to my Astro bill. Do I need to perform any activation?

By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.

10. When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

11. I forgot my Netflix username or password. How do I find my username or reset my password?

If you have forgotten your username or password, you may follow the steps below:

Step 1. Go to netflix.com

Step 2:Click on Sign In

Step 3:Click on “Need Help” to reset password

12. I forgot which Netflix account is associated with my Astro Account. How do I find that out?

You can recover your Netflix login here or at astro.com.my/Netflix

Step 1:Head to astro.com.my/Netflix

Step 2: At the FAQ section look for “How to recover my Netflix login email and password”

Step 3: Login with Astro ID

Step 4:Proceed to Netflix.com for account recovery

13. What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

14. What happens to my Netflix account if I move to a new address?

There will be no changes to your Netflix account when you move to a new address.

15. How do I cancel Netflix?

If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.

If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix’s Website, etc. This change will reflect in your next bill.

From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.

16. I would like to change the Netflix account linked to my Astro pack. What should I do?

Please visit http://help.netflix.com to call or start a live chat with Netflix’s customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.

17. Will Netflix be automatically added to my Astro subscription?

Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.

18. Will Astro censor Netflix content?

Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.

19. I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.

20. Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

- With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.

- Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.

- In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals are available if customers also subscribe to broadband for a better-connected experience.

You may refer to our TV Guide for the latest schedule.

Tidak, penukaran tarikh akhir ini tidak akan memberi kesan kepada langganan bil bulanan anda.

Anda boleh menonton Disney+ melalui mana-mana kaedah berikut:

a. Astro Ultra dan Ulti Box dengan membuka aplikasi Disney+ di baris Apps pada halaman Home anda.

b. Peranti peribadi (cth. telefon bimbit, tablet dan Smart TV) dengan memuat turun aplikasi Disney+ atau melayari laman web Disney+.

Anda perlu log masuk menggunakan butiran log masuk yang dicipta semasa pengaktifan.

e‑Invoicing menawarkan beberapa faedah utama yang dapat meningkatkan pengalaman pengebilan anda, termasuk:

Kemudahan yang lebih baik
Terima invois anda dalam format digital yang selamat dan boleh diakses pada bila‑bila masa. Tiada lagi bil bercetak dihantar ke alamat anda.

Keselamatan yang lebih tinggi
Setiap e‑Invoice mempunyai pautan pengesahan melalui sistem LHDN bagi memastikan ketulenan dan mengurangkan risiko dokumen hilang atau diubah.

Sokongan lebih baik untuk pematuhan cukai
Invois digital memudahkan anda menghantar dokumen yang diperlukan untuk tujuan cukai dan memastikan rekod anda selaras dengan keperluan peraturan.

Penyimpanan rekod yang lebih cekap
Semua invois disimpan secara digital, menjadikan proses carian, penjejakan dan laporan kewangan lebih mudah.

Lebih mesra alam
Pendigitalan invois membantu mengurangkan penggunaan kertas dan menyokong amalan yang lebih lestari serta mesra alam.

Hubungi pusat khidmataan pelanggan kami 03-9543 3838 atau layari di astro.com.my

Sila rujuk Kad Selamat Datang di dalam pakej Plug & Play Box dan imbas kod QR. Anda boleh memilih untuk menonton video pemasangan kendiri atau Video Pemasangan 'Augmented Reality' (AR) untuk mengaktifkan Plug & Play Box anda. Anda juga boleh memuat turun Panduan Pemasangan daripada Astro Get Started Page.

Sila pasang dan aktifkan Plug & Play Box anda dalam masa 7 hari dari penerimaan Plug & Play Box dan Kad SIM Astro anda. Jika anda tidak dapat mengaktifkan Plug & Play Box anda dalam masa 7 hari, Plug & Play Box akan diaktifkan secara automatik oleh Astro pada hari ke-8.

Pengebilan dan jaminan Plug & Play Box akan bermula pada tarikh yang sama yang mana Plug & Play Box diaktifkan.

Sekiranya anda telah memesan lebih daripada satu (1) Plug & Play Box, sila rujuk surat kad SIM Astro (termasuk dengan penghantaran kad SIM Astro) untuk memadankan kad SIM Astro yang betul pada Plug & Play Box masing-masing. Setiap kad SIM Astro telah dipasangkan dengan Plug & Play Box yang khusus, oleh itu, padanan kotak dan kad SIM yang betul diperlukan untuknya berfungsi dengan betul.

Starting Thursday, November 14, 10 AM, Netflix will increase the prices for Netflix subscriptions across all plans (Basic, Standard, and Premium) in Malaysia. For Astro subscription packs that are bundled with Netflix, the price change will only take effect on 1 March 2025.

If you subscribe to Netflix through Astro, please note the following changes:

1. New Netflix add-on sign-ups: The new prices will take effect immediately.
2. Existing Netflix add-on customers who subscribed before November 14, 2024: The price change will take effect for billing cycles starting on or after November 21, 2024.
3. Astro subscription packs that are bundled with Netflix: The price change will only take effect on March 1, 2025.

Tidak, anda tidak perlu menyediakan sebarang dokumen sebelum menyerahkan peralatan anda kepada ejen kurier! Apa yang anda perlu lakukan ialah menyediakan peralatan sebelum ejen kurier tiba untuk memastikan proses penyerahan berjalan lancar.

Yes, there will be a selection of titles available with Video On Demand (VOD) rights. Please note that VOD availability for movies is subject to content rights.

Sebarang pembelian melalui aplikasi Astro Smart TV seperti Pay-Per-View dan Astro First tertakluk kepada cukai kerajaan sebanyak 8%.

Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue

Sila rujuk di bawah untuk menyediakan Ultra Plug & Play Box anda;

Untuk sambung melalui kabel LAN;

1. Matikan Astro Box lama anda.

2. Untuk sambung Ultra Plug & Play Box anda melalui kabel LAN:

a. Cabut kabel LAN daripada Astro Box lama anda dan sambungkan kabel LAN kepada Ultra Plug & Play Box baharu anda.

i. Untuk pelanggan Maxis IPTV, pastikan hujung kabel LAN satu lagi disambungkan ke router anda.

ii. Untuk pelanggan IPTV TIME, cabut hujung kabel LAN yang sama daripada modem anda, sambungkannya ke mana-mana port LAN pada router anda. Pastikan bahawa anda tidak memasang semula kabel LAN anda ke dalam kotak yang sama.

Nota: Jika anda mempunyai modem dua dalam satu; router, anda boleh melangkau langkah ii).

Untuk menyambung melalui Wi-fi;

Cabut kabel LAN anda daripada Astro Box lama anda, dan jangan pasangkannya di Ultra Plug & Play Box baharu anda.

Terdapat dua cara untuk menukar kaedah penghantaran bil pilihan anda:

A. Para pelanggan boleh menguruskan akaun mereka melalui laman web My Astro dengan mengikuti langkah-langkah mudah ini:

1. Layari www.astro.com.my
2. Pilih ”Akaun Saya”, kemudian pilih “Urus Akaun”
3. Log masuk laman web My Astro menggunakan Astro ID anda
4. Pilih “Akaun”
5. Di bahagian ”Bil”, klik pada “Cara Penghantaran Bil”
6. Pilih kaedah penghantaran bil kegemaran anda kemudian klik “Teruskan”

B. Para pelanggan juga boleh menguruskan akaun mereka melalui aplikasi My Astro dengan mengikuti langkah-langkah mudah ini:

1. Buka aplikasi “My Astro” pada telefon pintar anda. Jika anda tidak mempunyai aplikasi tersebut, anda boleh memuat turun di sini (Google Play Store) atau di sini (IOS App Store)
2. Log masuk dengan Astro ID anda
3. Pilih “Akaun” dalam bar navigasi
4. Pilih “Cara Penghantaran Bil”
5. Pilih kaedah penghantaran bil pilihan anda kemudian klik "Teruskan"

Yes, subtitles are available in various languages including English, Malay, Chinese (Simplified & Traditional) etc.

To enable this feature, click on the subtitles selection option at the bottom right corner of the video player, then click on the language you desire.

Ultra Box dengan Kontrak:

Pelanggan Astro berhak mendapat waranti pengilang selama dua (2) tahun dan waranti Pemasangan. Dalam tempoh ini, perkhidmatan selepas jualan adalah percuma. Walau bagaimanapun, apabila tempoh waranti anda tamat, semua perkhidmatan selepas jualan tertakluk kepada caj perkhidmatan minimum bermula daripada RM65 termasuk 8% Cukai Perkhidmatan.

Dekoder Lain/ Ultra Box Tanpa kontrak:

Pelanggan Astro berhak mendapat waranti pengilang satu (1) tahun dan waranti Pemasangan (6) bulan. Dalam tempoh ini, perkhidmatan selepas jualan adalah percuma. Walau bagaimanapun, apabila tempoh jaminan Pemasangan anda tamat, semua perkhidmatan selepas jualan adalah tertakluk kepada caj perkhidmatan minimum bermula dari RM65 termasuk cukai perkhidmatan 8%.

No, currently Simply South is not available for offline viewing.

Anda masih akan dikenakan caj penalti sebanyak RM100 (sebelum caj cukai jualan dan perkhidmatan) seperti terma dan syarat yang telah ditetapkan kerana Astro Box & Kad SIM merupakan hak milik Astro.

Anda akan menerima e-mel atau SMS dengan butiran pengaktifan anda, sila klik link yang disediakan untuk dibawa ke laman web Netflix untuk mengaktifkan akaun anda. Anda juga boleh mengaktifkan Netflix pada Ultra/Ulti Box anda. Sila layari CH741 pada Ultra/Ulti Box (atau klik butang Netflix di alat kawalan jauh Astro) dan ikuti arahan di skrin.

Kami cuba memastikan banyak filem dan rancangan TV tersedia untuk muat turun. Namun, untuk sesetengah tajuk, walaupun kami berhak untuk siarkan secara penstriman, kami mungkin tidak dapat sediakannya untuk muat turun.

Rangkaian Mesh Wifi merujuk pada rangkaian tanpa wayar bersatu yang dibentuk dengan menggunakan nod Wifi (Peranti jaringan) antara sambungan yang diletakkan di seluruh rumah.

Semua pelanggan Astro sedia ada atau baharu yang memenuhi kriteria berikut boleh naik taraf kepada Ultra Box:

1. Mempunyai sambungan Internet di rumah (disarankan kelajuan >10Mbps)
2. Kekalkan langganan minimum dengan HD + perkhidmatan Rakaman

Sekiranya anda tinggal di bangunan tinggi, sila hubungi kami di 03- 7481 8000 untuk memeriksa sama ada bangunan anda boleh menyokong Ultra Box. Kalau bangunan tinggi anda membenarkan pemasangan piring individu, anda boleh naik taraf kepada Ultra Box, tertakluk kriteria di atas.

Kalau anda mahu mengakses rancangan UHD 4K kami melalui saluran 780 Astro UHD dan rancangan UHD di VOD, Astro Best dan Astro First. Kami juga menyarankan:

1. TV yang menyokong UHD 4K dan mematuhi HDCP2.2
2. Sambungan Internet sekurang-kurangnya 30Mbps

Nota: Kalau anda tidak mempunyai sambungan Internet di rumah, anda boleh mengambil Ultra Box yang digabungkan dengan pakej jalur lebar Astro dengan rebat sehingga RM30/bulan. Untuk maklumat lanjut dan mendaftar Astro & Broadband, sila klik di sini.

If you encounter this message while using the Astro app on your Smart TV, please follow the steps below:

1. Update Your Smart TV Software

• Ensure your Smart TV is running the latest software or firmware version.
• Check for available updates in your TV's Settings menu and install them if available.

2. Restart Your Devices

• Turn off and restart the following devices:

• Router
• Modem (if applicable)
• Smart TV

• Wait a few minutes for the internet connection to stabilize.
• Launch the Astro Smart TV app again and test the playback.

3. Clear the Astro App Cache

• Clear the application cache on your Smart TV.
• Once completed, reopen the Astro app and check if the issue persists.

4. Reinstall the Astro App

• Uninstall the Astro app from your Smart TV.
• Download and install the latest version from your TV's app store.
• Open the app and test the playback again.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:

• Astro ID use
• Smart TV model
• OS version
• Type of internet connection (Wi‑Fi or LAN)
• Screenshot/photo of the error message

This will help our support team investigate and assist you further.

Ya, anda boleh naik taraf kelajuan Internet anda. Tapi, turun taraf kelajuan tidak dibenarkan.

Customers who subscribe to the HBO Max app as an ala carte add‑on via Astro after 1 March 2026 will have direct access to content such as HBO Originals, blockbuster movies, and exclusive series, all available via the app.