Tidak, tiada caj tambahan dikenakan.

Kelajuan internet rumah yang disyorkan untuk pengalaman tontonan yang lancar ialah 30Mbps.

f you decide to switch your existing Asian Favourites selection to Viu Premium, your current
selection will no longer be valid. This means that you will no longer be able to access any
channels or apps that is part of your current selection.

However, if you wish to remain with your existing Asian Favourites selection and enjoy Viu
Premium, please refer to Q8.

Untuk sebarang transaksi, anda akan dimaklumkan melalui notifikasi push yang menggantikan SMS OTP. Tap pada 'push notification' tersebut untuk pergi ke skrin verifikasi keselamatan yang membenarkan anda untuk "Sahkan" atau "Batalkan" transaksi dalam masa 50 saat. Transaksi yang dibatalkan tidak akan diproses. Jika transaksi dilakukan melalui peranti berlainan, notifikasi push tersebut akan tetap dihantar ke peranti anda yang berdaftar untuk SecureGo sebagai pengesahan.

Ya, bayaran pendahuluan anda akan dipulangkan sepenuhnya jika anda membatalkan langganan sebelum pemasangan kotak Astro. Sila WhatsApp “Hi” kepada kami di 03‑9543 3838. Kemudian pilih Billing Services, berikan nombor IC anda jika diminta, dan pilih Refund Request.

Proses bayaran balik akan mengambil masa kira-kira 14 hari untuk diproses dengan bank anda.

Namun, jika anda membatalkan langganan selepas pemasangan kotak Astro (semasa tempoh kontrak anda), caj penamatan awal prorata akan dikenakan.

Sila muat turun aplikasi Astro Smart TV daripada gedung aplikasi Smart TV anda dan ikuti langkah-langkah yang dipaparkan pada skrin untuk log masuk.

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

Yes, you can download selected content on the Viu mobile app for offline viewing at a later time
if you are a Viu Premium member. To view all the shows you have downloaded, please click on
the “download (downwards arrow)” button at the Home Page.

Ya, Multiroom (Smart TV) akan menggunakan satu (1) daripada peruntukan tontonan serentak Astro GO anda.

Pelanggan Multiroom (Smart TV) boleh menikmati akses sehingga 4 peranti serentak (menonton sehingga 4 skrin pada masa yang sama), yang terdiri daripada 1 Smart TV dan 3 peranti mudah alih, komputer riba atau tablet. Ini kerana Astro GO+ disertakan secara percuma bersama langganan Multiroom (Smart TV).

Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.

Proses 'Electronic Know-Your-Customer (eKYC) ialah proses pengecamana dan pengesahan pelanggan individu secara dalam talian menggunakan cara elektronik. Ini membolehkan seseorang untuk menjadi pelanggan Astro pada bila-bila masa dan di mana-mana sahaja, tanpa masalah dan membantu mengukuhkan akaun Astro anda dengan melindunginya daripada penggunaan yang tidak sah.

FAQs: Netflix on Astro

1. What is Netflix?

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you’ll love.

Astro customers with an internet-connected Ultra Box or Ulti Box canaccess the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website https://about.netflix.com/en

2. Which new pack comes with Netflix?

Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).

Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

If you do not have a bundle which includes Netflix, you may also add anew Netflix subscription to your Astro Bill for billing convenience.

3. How do I know if my new pack includes Netflix?

If Netflix is included as part of your Astro pack, you will find it in My Astro app called “Apps” where you will be able to manage all the streaming apps you are entitled to.

Netflix will also be included in your Astro bill under “MonthlyCharges”

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

4. I signed up for the EntertainmentPlus / Movies Plus / Sports Plus pack that includes Netflix. How do I activate my Netflix account?

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.

Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

5. Will I be able to access Netflix on my Ultra/Ulti Box?

You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.

6. How do I change my Netflix plan or account information?

You can make changes to your Netflix plans that are included in your Bundle through My Astro app.

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.

7. How many devices can I access Netflix at once?

Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.

Netflix Standard account customers are allowed to watch shows in Full HD and download them to watch offline on up to 2 supported devices at a time.

On the other hand,Netflix Basic account customers are allowed to watch shows in HD and download shows for offline viewing on only 1 supported device at a time.

8. You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:

- Cancel your existing subscription with Netflix

- Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill

- To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix

- Once successfully completed, all existing settings and watching history on your Netflix account will be brought over

9. I have added a Netflix account to my Astro bill. Do I need to perform any activation?

By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.

10. When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

11. I forgot my Netflix username or password. How do I find my username or reset my password?

If you have forgotten your username or password, you may follow the steps below:

Step 1. Go to netflix.com

Step 2:Click on Sign In

Step 3:Click on “Need Help” to reset password

12. I forgot which Netflix account is associated with my Astro Account. How do I find that out?

You can recover your Netflix login here or at astro.com.my/Netflix

Step 1:Head to astro.com.my/Netflix

Step 2: At the FAQ section look for “How to recover my Netflix login email and password”

Step 3: Login with Astro ID

Step 4:Proceed to Netflix.com for account recovery

13. What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

14. What happens to my Netflix account if I move to a new address?

There will be no changes to your Netflix account when you move to a new address.

15. How do I cancel Netflix?

If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.

If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix’s Website, etc. This change will reflect in your next bill.

From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.

16. I would like to change the Netflix account linked to my Astro pack. What should I do?

Please visit http://help.netflix.com to call or start a live chat with Netflix’s customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.

17. Will Netflix be automatically added to my Astro subscription?

Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.

18. Will Astro censor Netflix content?

Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.

19. I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.

20. Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

- With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.

- Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.

- In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals are available if customers also subscribe to broadband for a better-connected experience.

No, price for Astro customers will remain unchanged. Only the RRP price from iQIYI is changed.

You may refer to our TV Guide for the latest schedule.

Aplikasi Astro Fibre ialah aplikasi mudah alih khusus untuk pelanggan Astro Fibre bagi membolehkan mereka menjadualkan masa setiap pengguna boleh mengakses Internet, penapisan kandungan yang menyekat tapak berbahaya, Keselamatan Internet untuk melindungi daripada pancingan data dan pautan berisiko, dan Traffic Boost untuk mengutamakan panggilan, penstriman dan permainan apabila yang paling penting., pengurusan peranti yang mudah, antara banyak ciri lain untuk pengalaman WiFi yang lebih baik untuk memastikan keluarga anda selamat dan terjamin.

If your Astro account is suspended or disconnected, your Sun NXT app access will be immediately affected, and you will no longer be able to use the service. To restore your Sun NXT app access, please ensure your Astro account is active.

Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.

Astro customers can subscribe to Simply South at only RM10.00 per month (excluding tax).

Customers who subscribe to the HBO Max app as an ala carte add‑on via Astro after 1 March 2026 will have direct access to content such as HBO Originals, blockbuster movies, and exclusive series, all available via the app.

BYOND / PVR / Ultra Box

Untuk penanggalan SAHAJA - PERCUMA

Untuk pemasangan SAHAJA - RM65

Untuk penanggalan & pemasangan - RM65

Broadband / IPTV

Pemindahan dalam tempoh 6 bulan permulaan kontrak akan dikenakan bayaran pemindahan RM500.00, dan kontrak akan diperbaharui kepada kontrak baru 24 bulan.

Pemindahan selepas 6 bulan kontrak bermula, kontrak akan diperbaharui kepada kontrak baru 24 bulan.

Nota Untuk Pelanggan IPTV:

1. Dengan permintaan pemindahan, semua pelanggan IPTV akan ditukar kepada perkhidmatan Astro & Broadband kami. Pelanggan boleh memilih untuk mendapatkan perkhidmatan Astro standard dengan piring satelit, atau unicast Plug & Play tanpa piring satelit.

2. Jika pelanggan memilih untuk memiliki piring satelit, tambahan RM150.00 akan dikenakan untuk pemasangan satelit. Jika pelanggan memilih untuk mempunyai perkhidmatan unicast Plug & Play, piring satelit tidak diperlukan, oleh itu tiada caj tambahan akan dikenakan.

*Sila ambil perhatian bahawa caj tambahan mungkin dikenakan jika proses pemasangan semula memerlukan kabel/pemasangan tambahan.

You will be able to enjoy all the content on the iQIYI app immediately upon successful purchase from the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.

Complimentary access to the Sun NXT Lite app is only available to Indian Favourites/Maharaja Pack customers. To get an access to Sun NXT Lite, you must be an existing Astro customer with a subscription to Indian Favourites/Maharaja Pack.

Anda boleh menghubungi Pusat Hubungan Astro (03 - 9543 3838) untuk memproses pembatalan anda.

Peranti WiFi Mesh perlu dikembalikan selepas perkhidmatan ditamatkan, melalui pengambilan yang diatur oleh pemasang kami.

Ya, tontonan melalui aplikasi Astro Smart TV akan menggunakan satu (1) daripada had tontonan serentak Astro GO anda.

Anda akan menerima e-mel atau SMS dengan butiran pengaktifan anda, sila klik link yang disediakan untuk dibawa ke laman web Netflix untuk mengaktifkan akaun anda. Anda juga boleh mengaktifkan Netflix pada Ultra/Ulti Box anda. Sila layari CH741 pada Ultra/Ulti Box (atau klik butang Netflix di alat kawalan jauh Astro) dan ikuti arahan di skrin.

There will be no changes to your HBO Max app subscription. You can continue accessing the app as usual. However, due to Warner Bros. Discovery (WBD) and Astro's partnership model going forward, the HBO HD (CH 411), Cinemax HD (CH 412), HBO Family (CH 414) and HBO Hits (CH 415) channels will cease on Astro at 11:59 PM on 28 February 2026.

Jika anda melanggan pelan Disney+ yang sama atau yang bernilai lebih tinggi melalui Astro dan mengaktifkannya menggunakan butiran log masuk yang sama (iaitu alamat e-mel atau nombor telefon dan kata laluan yang didaftarkan pada akaun Disney+ sedia ada anda, data tontonan peribadi anda (cth. Watch History, Watchlist dan lain-lain) akan kekal seperti sekarang.

Anda boleh mendaftar sehingga empat (5) peranti.

Untuk mengalih keluar peranti di Astro GO, klik pada Tetapan > Peranti Berdaftar untuk melihat dan mengalih keluar peranti daripada senarai peranti yang didaftarkan kepada Astro ID anda.

Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.

Perkhidmatan ini tiada caj tambahan sebab perkhidmatan ini diperkenalkan untuk menambahbaikkan kemudahan anda.

Sila rujuk Soalan Lazim ini untuk maklumat lanjut, atau klik di sini untuk mengetahui lebih lanjut dan daftar untuk Ultra Box. Secara alternatif, anda boleh membuat panggilan di 03-7481 8000 untuk menghubungi wakil Astro.

Upgrade to Sun NXT Premium via www.astro.com.my/sunnxt or the MyAstro app. For further assistance, contact our customer service at 03-9543 3838.

No, if your account is suspended or disconnected, you will retain your existing subscription when you reconnect.

Ciri-ciri Ulti Box baharu merangkumi:

· Skrin Laman Utama Baharu - Semuanya yang anda lihat ialah milik anda

· Terokai Video on Demand (VOD) - Terokai 100,000 buah video, strim pada bila-bila masa, di mana-mana sahaja

· Carian - Cari rancangan atau video kegemaran anda dengan lebih pantas dan mudah

· Mainkan dari Mula - Terlepas permulaan rancangan? Hanya mulakan semula

· Berhenti Di Sini, Teruskan Di Sana - Berhenti pada satu skrin dan teruskan pada peranti lain

· Multiskrin - Strim dengan lancar merentasi apa jua peranti

· Rakaman Cloud - Rakam semua program yang anda inginkan pada masa yang sama

. **Tontonan berterusan - Teruskan menonton rancangan kegemaran anda semasa hujan.

Kami mengesyorkan kelajuan Internet sebanyak 10Mbps dan ke atas untuk capaian optimum kepada rakaman cloud, penstriman video atas permintaan dan fungsi carian.

Nota: ** Kecuali 4K UHD, Astro First dan semua saluran radio

Selepas menghantar permohonan anda, anda akan menerima notifikasi SMS untuk melengkapkan pengesahan dalam masa 3 hari.

Anda boleh mendapatkan TIN anda menerusi MyTax Portal atau lawati cawangan LHDN terdekat.

Existing Netflix add-on customers will be notified prior to their next bill cycle via email.

Pelanggan yang menggunakan aplikasi Astro Smart TV boleh menstrim kedua-dua saluran ini (CH549 Love Nature 4K dan CH805 Astro Sports UHD) sekiranya model TV mereka menyokong resolusi 4K UHD.

Sila ambil maklum bahawa model TV Sony berikut tidak menyokong resolusi 4K UHD:
a) Sony BRAVIA 4K GB
b) Sony BRAVIA 4K UR
c) Sony BRAVIA VH

*CH805 Astro Sports UHD hanya tersedia kepada pelanggan yang mempunyai kelayakan Sukan dalam pakej TV yang dilanggan.

Tidak, anda masih boleh melanggan iQIYI pada pek Astro semasa anda.