Bagi pembayaran menggunakan kad kredit, lebihan bayaran akan dipulangkan semula kepada kad kredit yang sama. Manakala bagi pembayaran secara tunai dan perbankan atas talian, lebihan bayaran akan dipulangkan semula kepada akaun bank pemilik akaun Astro.

Anda boleh memohon pemulangan lebihan bayaran dengan mengisi Borang Maklum Balas bersama butiran maklumat mengikut kaedah pembayaran anda.

Pilih di bawah sebagai pilihan dari Borang Maklum Balas.

Category: I would like to request for refund

Sub Category: Request for Refund

1) Pemulangan balik melalui pemindahan bank :

Nama Bank: 

Nombor Akaun Bank:

*Nota: Sila pastikan maklumat akaun nombor adalah betul.

‍

2) Pemulangan balik melalui Bank Luar Negara:

Nama Bank: 

Nombor Akaun Bank:

Kod Swift Bank:

Kod IBAN:

Matawang: Contoh: Dollar/Yen dsb

*Nota: Sila pastikan maklumat akaun nombor adalah betul.

‍

3) Kad Kredit:

 Nombor Kad Kredit: 

HANYA 4 digit terakhir kad kredit dikemaskini pada akaun Astro

*Nota: Sila pastikan maklumat nombor kad kredit adalah betul.

Ya, anda akan menikmati Ulti Box apabila melanggan Primary/Entertainment/ Movie Pack ATAU Ultra Box apabila melanggan Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.

Anda akan mendapat pemasangan PERCUMA untuk kedua-dua Ultra/Ulti Box selepas mendaftar dengan Astro & Broadband.

LANGKAH 1

Matikan suis dekoder anda dan pastikan lampu pada adaptor terpadam.
 

LANGKAH 2

Hidupkan kembali suis dekoder anda dan pastikan lampu  adaptor menyala.
 

LANGKAH 3

Tekan butang "Standby" berulang kali pada alat kawalan jauh sehingga Startup Options tertera pada TV.



STEP 4
Tekan "987" pada alat kawalan jauh.
Advanced Startup Options akan dipaparkan.



STEP 5
Tekan "1" untuk mencetuskan tetapan semula.



STEP 6
Tekan "OK" untuk teruskan.



STEP 7
Selepas tetapan asal dipulihkan, skrin TV akan mula bertukar gelap. 
Sila tunggu untuk dekoder menyiapkan tetapan.



STEP 8
Setelah selesai, sila ikut arahan pada paparan skrin tv anda. 
Sila rujuk arahan seterusnya untuk menyiapkan Tetapan Semula dekoder. 

Klik di sini untuk mengikuti panduan Tetapan Pemasangan Baharu bagi Satellite
Klik di sini untuk mengikuti panduan Tetapan Pemasangan Baharu bagi Plug and Play

1. Sila sediakan komputer/komputer riba untuk mencapai Internet dan sambungan mestilah melalui LAN (kabel) [Sambungkan LAN (kabel) ke port kuning pada Router Maxis dan langsung ke komputer/komputer riba].
2. Anda boleh membuka mana-mana pelayar sesawang seperti Google Chrome, Internet Explorer, Mozilla Firefox dan lain-lain.
3. Pada bar alamat, taipkan http://192.168.1.254 dan halaman di bawah akan terpapar.

Butiran log masuk untuk router adalah seperti di bawah. Jika anda telah melakukan konfigurasi pada router anda dan menukar Kata laluan (password) sebelumnya, sila gunakan Kata laluan (password) yang ditetapkan sebelumnya.

Nama pengguna (username): administrator
Kata laluan (password): Nombor Siri Router (Boleh didapati pada pelekat di belakang router)

4. Setelah log masuk, halaman persediaan router berasaskan web akan muncul. Sila ikuti langkah-langkah di bawah untuk konfigurasi

5. Dari menu sebelah kiri, pilih Wayarles 2.4GHz dan kemudian klik tab Tetapan Asas pada menu kiri untuk mengakses skrin di bawah.

6. Anda boleh mengubah Nama Rangkaian Wireless (SSID) dan Kata laluan (password) mengikut kehendak anda, kemudian klik "Simpan" supaya perubahan dibuat..

Sila sambungkan semula nama wayarles baharu dengan Kata laluan (password) baharu sebaik sahaja selesai.


7. Router ini adalah dwijalur (Dual Band), jadi anda akan mempunyai 2 Nama Rangkaian Wireless (SSID), iaitu 2.4GHz dan 5GHz. Anda boleh menyambung ke mana-mana SSID, sebaik-baiknya dengan isyarat yang lebih kuat.

Anda boleh menukar Nama Rangkaian Wayarles (SSID) dan Kata laluan (password) SSID mengikut kehendak anda untuk 5GHz dengan memilih Wayarles 5GHz kemudian klik Tetapan Asas (Basic Settings).

Klik "Simpan" supaya perubahan dibuat dan sambungkan semula kepada nama wayarles baharu dengan Kata laluan (password) baharu setelah selesai.

Anda akan dapat melihat caj terperinci yang tertera "box fee" dalam bil Astro anda.

Kenaikan akan berkuat kuasa pada 1hb Mac 2024.

1. Sila sambungkan komputer atau komputer riba anda kepada router Astro Fibre menggunakan kabel LAN. Kabel LAN anda mesti disambungkan daripada port kuning router Astro Fibre (Mana-mana port yang tersedia).

2. Setelah disambungkan, buka laman sesawang seperti Google Chrome, Internet Explorer, Mozilla Firefox dan lain-lain.

3. Pada bar alamat, taip http://192.168.100.254 dan halaman di bawah akan muncul.

Log masuk menggunakan nama pengguna dan kata laluan anda jika anda telah menukar tetapan log masuk penghala. Jika tidak, log masuk router anda adalah seperti di bawah.

Nama pengguna (Username): user

Kata laluan (Password): user

4. Setelah anda berjaya log masuk, halaman tetapan router berasaskan web akan muncul.

5. Di bahagian atas halaman, klik "More

What is the "iQIYI Video - Dramas & Movies" App?
The iQIYI App is an on-demand video streaming service provided by iQIYI that was first launched in June 2019 in more than 191 countries providing the best Asian dramas to viewers across the world. iQIYI allows subscribers to watch all their favourite Asian entertainment including dramas, variety shows, movies and anime, with subtitles in multiple languages and equipped with Dolby Atmos for the most immersive experience at their fingertips.

Where can I access the iQIYI App?
Starting 20 December 2022, Astro customers will be able to enjoy the iQIYI app as an add-to-bill service for an exclusive price via Astro and enjoy the app on their Ultra/Ulti Box, mobile app and website.

How do I access the iQIYI App on the Ultra/Ulti Box?
After completing the subscription process, you will be able to access the iQIYI App on the Ultra/Ulti Box by following the steps below:

On your Ultra/Ulti Box
Step 1: At the Home menu, go to the App Rail and select "iQIYI"
Step 2: Click "OK" on your Astro remote
Step 3: While on the iQIYI App Home Page, navigate to "VIP account" located at the top left pane and click "Login". A page with a QR Code will be presented on your TV screen
Step 4: Scan the QR code using your mobile device and you will be directed to the iQIYI mobile app
Step 5: Follow the steps under "On Mobile App" below to pair your iQIYI account with your Ultra/Ulti Box

On the iQIYI Mobile App
Step 1: Download the iQIYI App on your mobile device
Step 2: At the login page, select "Continue with Astro"
Step 3: Log in with your Astro ID
Step 4: Click on the "Me" icon located at the bottom of the screen, and you will be presented with your iQIYI profile page
Step 5: Click on the in-app QR code scanner located at the top right corner of the screen
Step 6: Scan the QR Code displayed on your TV screen with the in-app QR code scanner. Refer to Step 3 under "On your Ultra/Ulti Box" above
Step 7: The screen on your TV will reload automatically and the iQIYI App home screen will be displayed. Now, you can enjoy the iQIYI App on your Ultra/Ulti Box!

Can I access the "iQIYI Video - Dramas & Movies' App outside of Malaysia?
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.

Can I download the content on the iQIYI App for offline viewing?
Yes, you can download selected content on the iQIYI app for offline viewing at a later time. To find the titles you have downloaded, you may go to Profile > My Downloads.

What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

Are there any subtitles or dubbing available for the content on the iQIYI app?
The iQIYI app offers subtitles in multiple languages for all their content excluding some variety shows. However, no dubbing option is available yet. You will be able to select or switch off your subtitles when you play your video in full screen.

Can I change the interface language of the iQIYI app?
Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language.

If you have any further questions regarding the app, please go to "Profile" > "Help and Feedback". Thank you for your support.


iQIYI VIP Subscriptions

What is a VIP subscription?
As a VIP (Standard VIP or Premium VIP), you will be entitled to enjoy the benefits of the VIP subscription, including:

• Access to exclusive content only on iQIYI

• Early access to selected content episodes

• Where available, access to high definition (up to 1080P viewing quality) and surroundsound (Dolby Audio) versions of the Content

• The ability to skip advertisements

• Up to 2 concurrent viewing

Additionally, as a Premium VIP, besides the benefits mentioned above, you will also be entitled to the following benefits:

• Advance previewing of selected content episodes labelled as "locked"

• Where available, access to high definition (up to 4K viewing quality)

• Up to 4 concurrent viewing of VIP content, compared to only 2 concurrent viewing enjoyed by Standard VIP members

If you have more questions about these VIP privileges, please let us know by following these steps: "Profiles" > "Feedback". More privileges are in development for VIPs. Please stay tuned and join IQIYI as a VIP to enjoy these benefits.

How can I become an iQIYI VIP?

You may join iQIYI as a VIP by following these simple steps:

Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase

How much does it cost to join iQIYI as a VIP?
All new and existing Astro Pay-TV customers are entitled to Astro special price when they signup for iQIYI as a VIP member via Astro at www.astro.com.my/iqiyi.

How do I make payment for my iQIYI VIP subscription?
The monthly subscription fee for your iQIYI VIP subscription will be reflected in your Astro bill accordingly. For example, your Astro billing cycle is on the 20th of every month and you just signed up for the iQIYI Standard VIP subscription via Astro on 15October. Your iQIYI monthly charge will be reflected on your upcoming bill on 20th of October, and on the subsequent months' bills, as follows:

When can I start enjoying my VIP subscription?
You will be able to enjoy all the content on the iQIYI app immediately upon successful purchasefrom the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.

I am an existing iQIYI VIP; will I get to enjoy Astro special price?
If you are an existing iQIYI VIP, you may cancel your existing VIP subscription with iQIYI and signup again via astro.com.my/iqiyi to enjoy the special price by adding your subscription to your Astro bill.

Where can I view my iQIYI entitlement expiry date/next payment details?
You can view your iQIYI entitlement & payment details in the app by follow these steps:

Step 1: Go to the Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)

After following these steps, you will be able to view your entitlement expiry date, next payment date & payment method.

How do I cancel my iQIYI VIP subscription?
You may cancel your iQIYI subscription in the app by following these steps:
Step 1: Go to Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
Step 4: Click on "Cancel VIP subscription"

Will there be any penalty fees if I cancel my iQIYI VIP subscription?
There will be no penalty fee if you choose to cancel your iQIYI VIP subscription. Your cancellation will take effect upon your current entitlement expiry date. Kindly note that if you cancel your subscription within 24 hours before your entitlement expiry date as reflected in the iQIYI app (not according to Astro billing cycle), your subscription may be auto renewed.

App Issues

Who may I contact if I encounter any problems with the iQIYI app?
There are 4 ways for you to contact us for assistance:

1. Submit an in-app feedback form via the iQIYI app by following these simple steps:
   • Step 1: Click on your Profile
   • Step 2: Click on "Help & Feedback"
   • Step 3: Click on "Feedback" at the bottom of the page
   • Step 4: Fill in your email address. Please ensure it is accurate as you will be contacted via this email address.
   • Step 5: Briefly explain the problem/trouble/feedback
   • Step 6: Click "Submit"
2. Please contact the iQIYI customer service team via contactus@qiyi.com. You will receive a response within 3-5 working days.
3. Kindly include your iQIYI UID information when you submit your feedback via email by following these simple steps:
   • Step 1: Open the iQIYI app
   • Step 2: Tap on the "Me" button at the bottom right
   • Step 3: Tap on your username at the top left
   • Step 4: Scroll down to the "Personal Data" page and copy your "UID" number
4. If you are an Astro customer, you may also contact our Customer Service by:
   • Submitting a feedback form here: https://support.astro.com.my/feedback-form;
   • Reaching to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

Astro Login

How do I register for an Astro ID?
Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?
You may contact Astro's Customer Service by:

1. Submitting a feedback form here: https://support.astro.com.my/feedback-form
2. Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

Will my personal information be protected?
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice

LANGKAH 1

Semasa menonton saluran linear, tekan "OK" untuk melancarkan player banner.

LANGKAH 2

Tekan "OK" sekali lagi untuk Pause. Anda akan melihat sebuah Ikon di sebelah kiri skrin TV

LANGKAH 3

Tekan "OK" sekali lagi untuk meneruskan semula program.

LANGKAH 4

Navigasi semula ke "Back to Live TV" dan tekan "OK" untuk kembali ke paparan secara langsung.

Walaupun anda boleh memadankan Mesh kedua dengan Mesh pertama, para pelanggan dinasihatkan untuk mengikuti langkah-langkah sama dalam tetapan Rangkaian Mesh dengan memadankan unit Mesh bersama router WiFi.

Pastikan box Astro berada di dalam mod "standby" untuk 'refresh' signal.

a. Melalui IVR
  1. Dail 03-95433838 dan buat pilihan bahasa.
  2. Tekan 1 untuk Akaun.
  3. Tekan 1 untuk Bantuan Teknikal.
  4. Tekan 1 untuk memuat 'Refresh' Kad Pintar

b. Melalui web My Astro

LANGKAH 1
Log masuk https://myastro.astro.com.my/ melalui pelayar web.



LANGKAH 2
Masukkan emel / nombor telefon bimbit dan kata laluan. Kemudian, tekan "LOG IN".
 
LANGKAH 3
Klik pada TV pack.
 

LANGKAH 4
Pilih Main Room bagi Box Utama; atau pilih Multiroom (jika ada).



LANGKAH 5
Klik "Refresh" untuk memuat naik signal box anda.

Untuk Box Utama

Untuk Multiroom


LANGKAH 6
Setelah klik Refresh, notifikasi akan dipaparkan seperti di bawah.

Untuk Box Utama 

Untuk Multi Room


c. Melalui Aplikasi My Astro

LANGKAH 1
Buka aplikasi MyAstro dan klik "Login".

 

LANGKAH 2
Masukkan emel / nombor telefon bimbit dan kata laluan. Kemudian, tekan "LOG IN".

 

LANGKAH 3
Klik "Account".

 

LANGKAH 4
Skrol ke bawah dan klik "TV pack".

 

LANGKAH 5
Pilih Main Room bagi Box Utama; atau pilih Multiroom (jika ada).

 

LANGKAH 6
Klik "Refresh" untuk memuat semula signal box anda.

 

LANGKAH 7
Setelah klik Refresh, notifikasi akan dipaparkan seperti di bawah.

 

Ruang rakaman awan akan ditukar kepada 200 jam sahaja. Jika rakaman semasa anda melebihi 200 jam, sistem akan memadam lebihan masa sebaik sahaja anda menamatkan langganan Astro GO+ bermula dengan rakaman lama terlebih dahulu.

Harap maklum bahawa pelanggan yang terlibat akan dimaklumkan tentang perubahan ini 30 hari sebelum pelaksanaan melalui SMS yang dihantar secara berperingkat (Mulai 1 Julai) dan pengumuman berjadual di WhatsApp, aplikasi My Astro dan laman web Astro.

Sila pastikan anda telah memasukkan Astro ID dan kata laluan yang betul. Jika anda tidak ingat kata laluan, sila gunakan fungsi “terlupa katalaluan” untuk menetapkan semula kata laluan anda.

Jika isu masih berterusan, anda boleh menggunakan borang maklum balas kami di sini. Pilih jenis maklum balas sebagai “Isu Teknikal” dan pilih “Saya ada pertanyaan/isu berkenaan aplikasi”. Kemudian, sila pilih aplikasi yang anda menghadapi masalah log masuk dan hantarkan borang. Kami akan menghubungi anda dalam masa 48 jam untuk bantuan lanjut. 

Harap maklum bahawa anda perlu memautkan Astro ID anda dengan langganan Astro yang aktif untuk menggunakan Astro GO, My Astro, dan aplikasi penstriman dari rakan kami yang tertakluk di dalam langganan anda. Anda boleh merujuk kepada langkah di sini untuk memautkan Astro ID dengan langganan Astro anda.

Ya, caj sehingga RM20.00 boleh dikenakan semasa penyambungan semula.

Lawati https://product.astro.com.my/box/ulti atau lihat panduan pengguna kami untuk cara yang cepat dan mudah untuk bermula!

Ya, anda boleh mengehadkan program berdasarkan penilaian umur dengan pergi ke "Tetapan" > "Kawalan & Profil Ibu Bapa" pada apl Astro Box dan Astro GO anda. Sebagai alternatif, anda juga boleh membuat Profil Kanak-kanak yang menyediakan keselamatan dengan 4 digit PIN untuk keluar dan kebolehaksesan kepada saluran mesra kanak-kanak dan kandungan Atas Permintaan sahaja.

Jika anda mendaftar untuk kelajuan jalur lebar Maxis 30/100/300Mbps, anda tidak layak untuk peranti Mesh WiFi percuma. Walau bagaimanapun, anda boleh pergi ke mana-mana Retail Store Maxis untuk membeli peranti Mesh WiFi.

Tidak, Ultra Box hanya tersedia untuk Entertainment Pack ke atas sahaja.