Customers who subscribe to the HBO Max app as an ala carte add‑on via Astro after 1 March 2026 will have direct access to content such as HBO Originals, blockbuster movies, and exclusive series, all available via the app.

Ya, Astro terikat kepada akta PDPA. Semua maklumat yang diterima akan digunakan selaras dengan Notis Privasi kami.

Sun NXT is an app that offers content in six different languages: Tamil, Telugu, Malayalam, Kannada, Bengali, and Marathi. The app carries a large collection of movies, including Tamil classics and latest releases. Sun NXT also offers a variety of content ranging from TV shows, live TV shows, news, music videos, kids' shows, comedy clips, to trailers.

Starting 29th April 2025 onwards, Sun NXT will be available on Astro via two tiers:

• Sun NXT Lite: Complimentary for Indian Favourites/Maharaja Pack customers only, with content similar to 6 Sun channels (SUN TV HD, SUN MUSIC HD, SUN LIFE, SUN NEWS, ADITHYA & KTV,) and Video On Demand (VOD) content (TV shows), with more than 2000 hours of content.
• Sun NXT Premium: Available to all Astro customers for only RM 25.00/month (RRP RM30.80) with an expanded access to the full Sun NXT library.

There will be no changes to your HBO Max app subscription or your contracted pricing until your current 12‑month contract ends. However, due to Warner Bros. Discovery (WBD) and Astro's partnership model going forward, the HBO HD (CH 411), Cinemax HD (CH 412), HBO Family (CH 414) and HBO Hits (CH 415) channels will cease on Astro at 11:59 PM on 28 February 2026.

After your contract expires, you will no longer be eligible for the same discounted rate or Disney+ combo offer. If you wish to continue watching HBO content, you may subscribe to the HBO Max app as a standalone à‑la‑carte add‑on via Astro from RM24.90 per month.

- Kad Kredit atau Debit
- Visa
- Mastercard
- Maybank2U - Bayar menggunakan akaun Maybank2U anda
- FPX - Bayar menggunakan mana-mana akaun bank tempatan melalui FPX
- E-Wallet - Touch 'n Go

Follow the steps below to access the TVBAnywhere+ app on your Ultra/Ulti box:

• Step 1: On the Home menu, go to the app rail and select TVBAnywhere+. A screen with Pair TVBAnywhere+ TV App and a QR code will appear.
• Step 2: Scan the QR code with your mobile device. This action will open the TVBAnywhere+ login page on your phone.
• Step 3: Click on the Astro logo from the partner picker list and login with your Astro ID.
• Step 4: The TVBAnywhere+ app will now launch. Select the ‘Me’ icon to open your profile.
• Step 5: Choose Pair with TV App on the profile page.
• Step 6: A pairing code will appear on your TV. Enter this code on your mobile device and click OK. The TV screen will refresh, and the TVBAnywhere+ homepage will appear.

Yes. If you’re on any Bundle which includes the Movies Pack, have the Movies Add‑On, are subscribed to the HBO Pack Add‑On or Astro One Epic Pack, you can stream the new channels on Astro GO from 1 March 2026 and 1 April 2026 accordingly.

No, there are no installation or activation fees for Astro X3, as these plans do not require a set-top box or installation. Once your sign-up is complete, you can start streaming Astro content immediately via the Astro app on your Smart TV or through Astro GO on supported devices.

If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.

Anda boleh menguruskan langganan Multiroom (Smart TV) anda melalui aplikasi My Astro. Muat turun aplikasi My Astro di sini atau melalui App Store atau Google Play Store.

No. The Sun NXT app subscription is currently only accessible within Malaysia.

e‑Invoicing menawarkan beberapa faedah utama yang dapat meningkatkan pengalaman pengebilan anda, termasuk:

Kemudahan yang lebih baik
Terima invois anda dalam format digital yang selamat dan boleh diakses pada bila‑bila masa. Tiada lagi bil bercetak dihantar ke alamat anda.

Keselamatan yang lebih tinggi
Setiap e‑Invoice mempunyai pautan pengesahan melalui sistem LHDN bagi memastikan ketulenan dan mengurangkan risiko dokumen hilang atau diubah.

Sokongan lebih baik untuk pematuhan cukai
Invois digital memudahkan anda menghantar dokumen yang diperlukan untuk tujuan cukai dan memastikan rekod anda selaras dengan keperluan peraturan.

Penyimpanan rekod yang lebih cekap
Semua invois disimpan secara digital, menjadikan proses carian, penjejakan dan laporan kewangan lebih mudah.

Lebih mesra alam
Pendigitalan invois membantu mengurangkan penggunaan kertas dan menyokong amalan yang lebih lestari serta mesra alam.

Yes, your information will still be available in the HBO Max app if you choose to resubscribe directly to HBO Max through

www.hbomax.com

. To keep your preferences and account settings, ensure you use the same email address when you resubscribe.

Multiroom (Smart TV) akan mencerminkan kelayakan langganan yang sama seperti langganan utama anda. Walau bagaimanapun, saluran radio dan aplikasi pihak ketiga seperti Netflix dan Disney+ tidak tersedia untuk ditonton melalui Multiroom (Smart TV).

Tidak, kami tidak dapat memproses jika permintaan dari pihak ketiga. Walau bagaimanapun, anda boleh mengemukakan dokumen-dokumen sokongan (contoh: surat kebenaran, sijil kematian, salinan kad pengenalan pihak ketiga) sekiranya pihak ketiga ingin membuat permohonan penamatan akaun bagi pihak pemegang akaun.

Tujuannya ialah memudahkan anda dan membolehkan anda melengkapkan pendaftaran tanpa perlu memberikan dokumen salinan keras secara fizikal kepada ejen jualan. Proses pengesahan identiti membantu untuk mengukuhkan Akaun anda dan melindunginya daripada penggunaan yang tidak dibenarkan.

All Customers on any Bundle which includes Movies Pack, those with the Movies Add‑On, customers subscribed to the HBO Pack Add‑On, as well as customers on the Astro One Epic Pack, will automatically be entitled to the new channels.

Yes, you can continue to access Prime Video if you have an active subscription to the Epic or Movie packs, where Prime Video is included.

If you upgraded to a pack that includes Prime, you do not need to reactivate Prime Video. Streaming access will continue seamlessly.

If you downgraded from a pack that includes Prime Video, you will need to reactivate Prime Video to resume streaming and retain your watch history.

Your watch history is linked to the Prime Video account that was initially activated. Therefore, if you reactivate Prime Video using the same email address or mobile number used during the original activation, your previous watch history will be restored.

Note: If you are on any other pack, you will need to purchase Prime Video separately at RM25 month to continue enjoying access.

LANGKAH 1
Semak tetapan Audio pada dekoder anda dan tetapkan kepada Auto.
Rujuk panduan Digital Audio Settings.

LANGKAH 2
Sekiranya isu berlanjutan, semak sekiranya ada peranti tambahan (sound system/hdmi splitter) disambungkan antara dekoder dan TV.

LANGKAH 3
Sekiranya ada, ganti sambungan peranti tambahan tadi dengan memastikan kabel HDMI disambungkan terus dari dekoder ke TV.

LANGKAH 4
Sekiranya isu masih berlanjutan, sila dapatkan bantuan dari ejen Khidmat Pelanggan kami.

Customers who have activated the trial will be notified before it expires. They can choose to continue by subscribing at a price that will be disclosed later. If they are not interested, the trial will automatically expire after 2 months with no action required from them. Your Prime Video access will auto-expire, and you won’t be charged. However, please visit

https://product.astro.com.my/apps/primevideo

to stay updated on Prime Video.

Aplikasi Astro Fibre disokong pada semua peranti iOS dan peranti Android versi 13 atau ke bawah. Untuk memuat turun aplikasi, anda boleh melawati gedung aplikasi mudah alih anda dan cari "Astro Fibre App". Sebagai alternatif, anda boleh memasang aplikasi pada peranti mudah alih anda dengan mengklik di sini (Gedung Google Play) atau di sini (Gedung Aplikasi iOS).

Pelanggan yang menggunakan aplikasi Astro Smart TV boleh menstrim kedua-dua saluran ini (CH549 Love Nature 4K dan CH805 Astro Sports UHD) sekiranya model TV mereka menyokong resolusi 4K UHD.

Sila ambil maklum bahawa model TV Sony berikut tidak menyokong resolusi 4K UHD:
a) Sony BRAVIA 4K GB
b) Sony BRAVIA 4K UR
c) Sony BRAVIA VH

*CH805 Astro Sports UHD hanya tersedia kepada pelanggan yang mempunyai kelayakan Sukan dalam pakej TV yang dilanggan.

Unfortunately, subtitles and dubbing options are currently not available.

Occasionally, an additional verification step may be required, such as entering a mobile number. This helps ensure a smooth and secure activation experience.

Sila rujuk Soalan Lazim untuk maklumat lanjut, atau klik di di sini untuk mengetahui lebih lanjut dan mendaftar untuk Ulti Box. Secara alternatif, anda boleh membuat panggilan di 03-7481 8000 untuk menghubungi wakil Astro.

Anda boleh merakam cerita kegemaran anda, menyimpannya di storan rakaman awan and menonton di mana-mana peranti (Astro Box, Astro GO, Multiroom Smart TV).

Astro X3 Packs are available in two contract options:

1. 12-Month Contract Plan – Customers are required to fulfil a one-time 12-month contract commitment. There is no contract renewal required after contract expiry.
2. No-Contract Plan – Customers who prefer greater flexibility may subscribe to a no-contract option, which will be available from December 2026 onwards.

Tidak. Astro GO merupakan manfaat PERCUMA eksklusif untuk pelanggan dengan langganan Astro. Sekiranya anda tidak mempunyai akaun langganan Astro, sila lawati astro.com.my untuk mengetahui lebih lanjut.

Anda boleh melaporkan insiden melalui WhatsApp di 03-9543 3838 dengan menaip PNP dan akses panduan pengguna atau meminta bantuan lanjut daripada ejen berdedikasi kami. Sila sediakan nombor pengesanan Airway Bill anda untuk pengesahan. Jika kotak penggantian/kad SIM Astro dianggap perlu, kotak baharu dan kad SIM Astro yang baharu akan dihantar melalui kurier ke alamat perkhidmatan anda.

Untuk pelanggan yang menggunakan kekerapan berlainan, caj RM10.00 dikenakan untuk setiap bil yang dijana.

Ya, caj langganan bulanan akan diproratakan dalam bil Astro anda.

Please perform the following checks and troubleshooting steps:

1. Check if your TV supports the Astro app.
The Astro app is generally available on selected:

• Android TV / Google TV
• Samsung Smart TV (selected models)
• LG Smart TV (selected models)

Kindly check that your Smart TV supports the Astro Smart TV app (kindly refer here).
If your TV uses a different operating system (e.g., older proprietary OS), the Astro app may not be available.


2. Update your TV software.
Go to: Settings → Support → Software Update
Install any available updates, then restart the TV and try again.


3. Search the correct app store.

• Samsung: Apps
• LG: LG Content Store
• Android/Google TV: Google Play Store

Search for "Astro" or "Astro GO" (depending on your region and service availability).

4. If your TV's region is set incorrectly, certain apps may not appear.
Look under: Settings → General → Location/Region
Ensure it matches your actual country.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:

• Astro ID use
• Smart TV model
• OS version
• Error reported on device

This will help our support team investigate and assist you further.

Pembelian kandungan melalui aplikasi Astro Smart TV seperti Pay-Per-View dan Astro First tertakluk kepada cukai kerajaan sebanyak 8%

Please reach out to the Viu team if you have any enquiries or require assistance with
the app. Their customer support is available from 9:00 am to 6:00 pm, Monday to
Friday (excluding Public Holidays). Please reach out to the Viu team if you have any enquiries or require assistance with
the app. Their customer support is available from 9:00 am to 6:00 pm, Monday to
Friday (excluding Public Holidays).

You may contact Viu’s customer support team by:
1. Emailing to: e[email protected]; or
2. Call or WhatsApp them at 018 - 9429950; or
3. Reaching out to them via Facebook: https://www.facebook.com/ViuMalaysia/

If you would like to contact Astro, you may reach out to our Customer Service Centre by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching out to us via WhatsApp by typing “Hi” at 03-9543 3838 for assistance

The Kids Friendly Profile is an enhancement to the Kids User Profile feature with the following major improvements:

1. PIN control for the Kids Profile: When switching from a Kids Profile to an adult profile (i.e.: Father or Mother), a PIN entry will be required.
2. Limited Kids Profile Content Search: Only Kids age-appropriate content can be searched and displayed within the Kids Profile.
3. Kids Profile Based Recordings: Kids Profiles will have their own personalised age-appropriate recordings without any overlap with other user profiles. This feature will be available from 17th August onwards.

These enhancements are available across the Astro GO app, Ultra/Ulti Box, and Multiroom Box/Smart TV app.

Click here to find out more on this new feature and how to use it!