Nationwide Installation
Applying for
| Maxis UniFi Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Astro TV customers
No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.
Broadband / IPTV customers
Yes, your contract will be renewed to a new 24-month contract.
Yes, a charge of up to RM20.00 may be imposed upon reconnection.
Yes, there are five digital bill platforms available for all customers to check their Astro bills:
A. My Astro app
1. Download the My Astro app
2. Login using your Astro ID
3. Go to Account > Bills
4. You will be able to see your outstanding bill amount, make payment, download bill statements, and view payment history all in one app.
B. My Astro web
Alternatively, you can use the web version
C. Astro Quick Pay
1. Visit https://pay.astro.com.my
2. Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar.
Note: You will not be able to download your bills or view payment history via Astro Quick Pay. For a better experience to manage your bills (To download bills or view your payment history), you can download the My Astro app.
D. IVR
1. Call +603-95433838
2. Press 1 for Account Related Queries
3. Input your 10-digit Astro Account no. or 12-digit MyKad no.
4. Press 2 for Payment and Billing
5. Press 1 to receive an SMS with your bill balance and a link to pay online
Note: You will not be able to download your bills or view payment history via Astro Quick Pay. For a better experience to manage your bills (To download bills or view your payment history), you can download the My Astro app.
E. Auto-Debit
Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.
💳 Want to manage your Astro bills easily?
📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps
If you're experiencing technical issues, please visit Astro's Help & Support page and follow the troubleshooting steps for your issue: https://support.astro.com.my/category/streaming-app
If the issue persists after following the recommended troubleshooting steps, please contact our customer support team via WhatsApp at 03-9543 3838 for further assistance.
Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
No, customer must submit the termination notice via Astro Hotline.
Refer here for details.
Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.
Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.
Note:
- Any changes of contact details to be requested by account holder only.
- Only account holder's contact to be updated as primary mobile number in the system.
Refund fee is subject to your processing bank. However, Astro did not impose refund processing fee.
Once your 12-month contract period ends, you will continue to enjoy your Astro X3 Pack at the same monthly subscription fee as your per your initial plan, subject to Astro's prevailing terms and conditions and any future changes communicated in advance. There will be no price change upon contract expiry. Pricing is as outlined below.
Pack | Standard Base Price |
Astro X3: Entertainment 12 Pack | RM39.99 per month |
Astro X3: Sports 12 Pack | RM89.99 per month |
Note: All prices quoted are excluding SST
As a VIP (Standard VIP or Premium VIP), you will be entitled to enjoy the benefits of the VIP subscription, including:
- Access to exclusive content only on iQIYI
- Early access to selected content episodes
- Where available, access to high definition (up to 1080P viewing quality) and surroundsound (Dolby Audio) versions of the Content
- The ability to skip advertisements
- Up to 2 concurrent viewing
Additionally, as a Premium VIP, besides the benefits mentioned above, you will also be entitled to the following benefits:
- Advance previewing of selected content episodes labelled as "locked"
- Where available, access to high definition (up to 4K viewing quality)
- Up to 4 concurrent viewing of VIP content, compared to only 2 concurrent viewing enjoyed by Standard VIP members
If you have more questions about these VIP privileges, please let us know by following these steps: "Profiles" > "Feedback". More privileges are in development for VIPs. Please stay tuned and join IQIYI as a VIP to enjoy these benefits.
The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.
*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.
A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.
You may view your latest tax invoice or bill via any of the platform listed below:
A. My Astro app
1. Download the My Astro app
2. Login using your Astro ID
3. Go to Account > Bills
4. You will be able to see your outstanding bill amount, make payment, download bill statements, and view payment history all in one app.
B. My Astro web
Alternatively, you can use the web version
C. IVR
1. Call +603-95433838
2. Press 1 for Account Related Queries
3. Input your 10-digit Astro Account no. or 12-digit MyKad no.
4. Press 2 for Payment and Billing
5. Press 1 to receive an SMS with your bill balance and a link to pay online
Note: You will not be able to download your bills or view payment history via Astro Quick Pay. For a better experience to manage your bills (To download bills or view your payment history), you can download the My Astro app.
💳 Want to manage your Astro bills easily?
📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps
Our customers deserve the best streaming entertainment experience with us and from 9 December 2024, the new Astro One Packs make that possible.
From just RM49.99, these new packs make it simple, flexible and accessible for all Malaysians to stream the content they love on one platform, with up-to 4 concurrencies on Astro GO. Customers can easily make changes to their subscriptions via the My Astro app, including updates to their packs, choosing from up to 11 streaming apps, or switching to different ones, as and when they like.
Customers can choose between:
- The Astro One: Entertainment Pack for a wide range of favourite vernacular entertainment, including the best of Malay, Chinese, Indian, Korean, Horror, Local Live Sports (Liga Malaysia) and international shows enjoyed by Malaysian families.
- A sports-filled fiesta with Astro One: Sports Pack that comes with all our Sports channels, on top of what is on the Entertainment Pack.
- And the Astro One: Epic Pack, an indulgence for those who want it all. Adding on to the Entertainment Pack and Sports Pack, this unrivalled streaming experience will include the best from their favourite streaming apps, all on a single platform.
For more information, visit www.astro.com.my or send us a message on WhatsApp at 03-9543 3838.
Successful payment via JomPAY will be posted real time.
Astro X3 offers a curated selection of entertainment and sports content designed to provide a great streaming experience. The availability of certain channels and programmes is subject to content rights and licensing agreements. We are continuously exploring opportunities to expand and align our content offering, with the aim of bringing more channels and content to Astro X3 in the future.
As for radio channels, Astro X3 is designed primarily for digital-first streaming households, focusing on video entertainment content. As such, radio channels are not included within the Astro X3 experience. Customers can continue to enjoy their favourite radio stations through dedicated radio streaming apps, which can be downloaded directly from their device's app store.
After completing the subscription process, you will be able to access the iQIYI App on the Ultra/Ulti Box by following the steps below:
On your Ultra/Ulti Box
Step 1: At the Home menu, go to the App Rail and select "iQIYI"
Step 2: Click "OK" on your Astro remote
Step 3: While on the iQIYI App Home Page, navigate to "VIP account" located at the top left pane and click "Login". A page with a QR Code will be presented on your TV screen
Step 4: Scan the QR code using your mobile device and you will be directed to the iQIYI mobile app
Step 5: Follow the steps under "On Mobile App" below to pair your iQIYI account with your Ultra/Ulti Box
On the iQIYI Mobile App
Step 1: Download the iQIYI App on your mobile device
Step 2: At the login page, select "Continue with Astro"
Step 3: Log in with your Astro ID
Step 4: Click on the "Me" icon located at the bottom of the screen, and you will be presented with your iQIYI profile page
Step 5: Click on the in-app QR code scanner located at the top right corner of the screen
Step 6: Scan the QR Code displayed on your TV screen with the in-app QR code scanner. Refer to Step 3 under "On your Ultra/Ulti Box" above
Step 7: The screen on your TV will reload automatically and the iQIYI App home screen will be displayed. Now, you can enjoy the iQIYI App on your Ultra/Ulti Box!
If you accidentally delete your mesh:
- Login to the Astro Fibre App.
- Go to Network > click on the plus (+) sign.
- Enter your serial number (starts with SRXxxxxx).
- Click OK to add the mesh back.
Your Astro X3 pack will be activated immediately after you complete your sign-up. Once your sign-up is complete, you can start streaming its content immediately via the Astro app on your Smart TV or through Astro GO on supported devices
a) If you sign up via Astro’s Official Website:
You will be required to create an Astro ID and password during sign-up. Once your subscription is successfully activated, you will receive a "Welcome to Astro" email confirming your activation and can start streaming right away.
To find out more, please visit: Here
i. If you sign up via Astro Sales Agents:
ii. You will receive a “Welcome to Astro” email prompting you to create your Astro ID password and confirming your successful activation. Once your password is set, you can start streaming.
b)Important Notes:
i. When creating your Astro ID, you will be required to use an Astro ID that is not linked to an active Astro account. If the Astro ID (i.e. email address) you enter is already linked to an active Astro account, you will be prompted to use a different Astro ID
ii. However, if the Astro ID you enter is linked to an inactive Astro account, you will have the option to reuse that Astro ID.
You can add a reminder to pay your bill, on your Google Calendar with one click. Enjoy uninterrupted services, by remembering to pay your bill on time.
Youou may visit and follow the steps shown in https://biz.astro.com.my/home-resources/astrobiz-selfcare-user-guide to create you Astro ID.
Yes, you may submit for the termination of account, but it is subjected to an Early Termination Fee (ETF) based on the remaining contract.
To check on your termination status or date, you may:
1) Message us on WhatsApp at 03-9543 3838. Type Termination Status
2) Submit Feedback Form
3) Reach out via Astro Official Digital platform i.e. Facebook or Chat.
Our agent will provide the information you need.
You will receive a 6-digit SMS OTP number sent to your registered mobile number.
Yes, customer may choose to have different billing method for each different account.
Physical bill charging will only apply to the account that has opted for paper bills.
Please check your internet speed and connection status via an internet connection test (https://www.speedtest.net/). If your internet is working fine and the issue persists, please try uninstalling and reinstalling the app on your device.
A . Via www.astro.com.my/sunnxt
Sun NXT Lite Flow
- Step 1 : Open the Sun NXT app page on your device and click on “Get or activate Sun NXT now” to log in with your Astro ID and user will proceed Add On subscription.
- Step 2: After successful activation, users will be redirected to the Sun NXT web app.
Note: An email with an auto-generated password will be sent to the user’s email.
Sun NXT Premium Flow
- Step 1: Open the Sun NXT app page on your device and click on “Get or activate Sun NXT now” to log in with your Astro ID.
- Step 2: After successfully activating the Add-on subscription, users will be redirected to the Sun NXT web app.
B. Via the My Astro App
- Step 1: Download the My Astro app from the Apple App Store, Google Play Store, or Huawei App Gallery.
- Step 2: Go to Account > Subscription > Add-ons > Apps > Sun NXT Premium > Confirm Order.
- Step 3: Press "Get or Activate Sun NXT Now" and follow the on-screen steps.
- Step 4: Once redirected to the Sun NXT app, create a Sun NXT account as instructed.
C. Via the Ultra/Ulti Box
Sun NXT Lite Flow
- Step 1: Launch the Sun NXT app from the rail of apps at the bottom of the screen. Click on ‘Go to Sun NXT app’ at the bottom.
- Step 2: Input email address for activation.
- Step 3: Validate email using an OTP.
- Step 4: Once account is activated & provisioning is successful, Astro will send an email on the auto-generated password upon successful subscription.
- Step 5: The user will be redirected to the partner’s app, where they will land on the Sun NXT main page and they can proceed to log in with their activated account via Astro.
Sun NXT Premium Flow
- Step 1: Launch the Sun NXT app from the rail of apps at the bottom of the screen.
- Step 2: lick on ‘Go to Sun NXT app’ at the bottom.
- Step 3: Input email address for activation.
- Step 4: Validate email using an OTP.
- Step 5: Once account is activated & provisioning is successful, Astro will send an email on the auto-generated password upon successful subscription.
- Step 6: The user will be redirected to the partner’s app, where they will land on the Sun NXT main page and they can proceed to log in with their activated account via Astro.
f you decide to switch your existing Asian Favourites selection to Viu Premium, your current
selection will no longer be valid. This means that you will no longer be able to access any
channels or apps that is part of your current selection.
However, if you wish to remain with your existing Asian Favourites selection and enjoy Viu
Premium, please refer to Q8.
Watch this video or follow below steps to refresh signal of your Astro box
Error “Subscription Required” tapi akaun masih aktif? Brader Astro boleh bantu!
OR
Please ensure to put your box on standby mode to refresh the signal.
The fastest way is via My Astro:
- Open/Download the My Astro app or visit My Astro web
- Login with your Astro ID
- Go to Account
- Tap on Subscription or TV pack
- Tap on Rooms
- For the box that you would like to refresh the smartcard, tap on 'Refresh box' button. This will refresh your Astro box signal
OR
WhatsApp
1. Message 'Hi' to us at 03-9543 3838
2. Click on Tap Here for Options
3. Select Help & Support
4. Type Refresh Astro Box Signal
-
📡 Experiencing technical issues?
📱 Download the My Astro app to:
- Perform self-troubleshoot
- Solve in a few minutes
- No need to call customer service
Yes, effective on bill date 9th July 2024 onwards, the Service Tax for Astro Broadband Bundle/Astro Fibre Bundle will be streamlined at 6%. Astro Fibre Standalone and Mesh WiFi charges will remain at 6% Service Tax as announced on 1st March 2024.
Yes, you will need to activate SecureGo again.
Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.
Having trouble with your phone line ?
You may proceed to contact dedicated service provider directly - 1 800 8211 23
Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.
You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.
If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:
- Cancel your existing subscription with Netflix
- Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill
- To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix
- Once successfully completed, all existing settings and watching history on your Netflix account will be brought over
Refund can only be made by the registered Astro account holders.
However, if you would like to request refunds on behalf of the account holder, you may do so by providing the supporting documents (e.g.: authorization letter, death certificate, 3rd party NRIC copy).
Not to worry, our representative will be contacting you within 24 hours.
Please perform the following checks and troubleshooting steps:
1. Check if your TV supports the Astro app.
The Astro app is generally available on selected:
- Android TV / Google TV
- Samsung Smart TV (selected models)
- LG Smart TV (selected models)
Kindly check that your Smart TV supports the Astro Smart TV app (kindly refer here).
If your TV uses a different operating system (e.g., older proprietary OS), the Astro app may not be available.
2. Update your TV software.
Go to: Settings → Support → Software Update
Install any available updates, then restart the TV and try again.
3. Search the correct app store
- Samsung: Apps
- LG: LG Content Store
- Android/Google TV: Google Play Store
Search for "Astro" or "Astro GO" (depending on your region and service availability).
4. If your TV's region is set incorrectly, certain apps may not appear.
Look under: Settings → General → Location/Region
Ensure it matches your actual country.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:
- Astro ID use
- Smart TV model
- OS version
- Error reported on device
This will help our support team investigate and assist you further.
Of course not! It is a value-added service introduced for your convenience.
You may enquire by submitting a Feedback Form. Please choose the following feedback type and issue:
Feedback type : Payment/Billing
Issue : I want to ask about a refund
OR
Reach out via Astro Official Digital platform i.e. Facebook or Chat. Our agent will assist on your request.
If your monthly/quarterly/yearly bill has not been generated yet as of 9
th
July 2024, the 6% Service Tax will be reflected accordingly. For customers whose bill has been generated, the 6% service tax will be reflected in the next bill cycle following your bill frequency.
For customers that would like to subscribe to Multiroom with a box installation,
(i) customers on the old packages (example Family Pack, Starter Pack, Value Pack, Super Pack or Super Pack Plus) will have to subscribe to our new packages first by sending "Switch" to 03-9543 3838 via WhatsApp;
(ii) customers on the new Astro packages can subscribe by visiting product.astro.com.my/multiroom or WhatsApp "Hi" to 03-9543 3838.
Yes, you can watch content on up to 4 different devices simultaneously using the same account. You can have 4 logged-in devices and 4 profiles, allowing for 4 concurrent streams.
