Nationwide Installation
Applying for
| Maxis UniFi Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the SIM card at the left side and gently pull it out.
STEP 3
Wipe the SIM card's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing down and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.
STEP 6
Turn on your Ultra Box. You should no longer be experiencing this problem.
If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.
Please refer to these FAQs and Terms and Conditions for more information.
For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.
If you accidently clicked “delete my account†on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.
If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.
You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.
STEP 1
Check on the adapter's power light.
If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
Otherwise, if the adapter's power light is OFF, switch off the power for your box.
STEP 2
Ensure power cable is connected tightly.
Plug in power cable to different power socket and switch on the plug.
You should no longer be experiencing this problem.
If issue remains, proceed to STEP 3.
STEP 3
Try a different power socket to connect the equipment.
Turn on the power socket and check the adapter's power light.
If there is no light on your power adaptor's, please submit the issue on our Feedback Form with error details and provide your sim card number for assistance.
Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.
Please be sure to take your decoder, satellite dish, smartcard, remote control and all other fixtures after dismantling is done by the technician.
Yes, your charges during the deferment days will be pro-rated and reflected in your next bill. Please note that due to the recent requested change in your Astro account, the expiry date for your Disney+ Hotstar (3-months pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.
You would need your 10-digit account number and your email address.
All Astro customers and non-customers who have an Astro ID will no longer be able to log in to our digital platforms using their usernames. Users will experience this change if they currently do not use an email address or mobile number to login, for example: johndoe2023.
You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.
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Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.
Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.
You will not be able to switch between channels, use the app as a remote control, view favorite channels and programmes, use programme showtime reminder, and remote record feature.
You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.
1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the blue port at Cisco Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.1 and below page will appear.
4. Type the Username and Password as below. Then click OK. (These are the defaults, if you have done previous configuration on your router the password may be different).
Username: admin
Password: admin (or time123)
5. The router's web-based setup page should now appear. Please follow below steps for the configuration.
i. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.
ii. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.
iii. Leave the Channel Width set to 20MHz Only.
iv. Click the drop-down arrow for Channel, then select your desired channel.
Choose between 1 until 11 (Suggested 1,6,11).
v. Click Save Settings to apply your changes. Router will auto reboot and connection re-establish after few minutes.
For customers whose sign-up speed is 50Mbps, 100Mbps or 500Mbps, you will get to enjoy your upgraded speed of 100Mbps/500Mbps/800Mbps for 24 months.
You can add on Astro Fibre, our own internet service to your existing TV Pack for even more value and savings. Please click here to learn more about Astro Fibre.
What is the BBC Player app?
BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.
BBC brands available on the app include:
- BBC Earth inspires audiences by sharing the incredible wonders of our universe. BBC Earth showcases the work of the world's foremost factual filmmakers as it seeks to take audiences on a thrilling journey of discovery across natural history and science. From the smallest creature under the microscope to the limitless expanses of space, BBC Earth brings viewers face to face with heart pounding action, mind-blowing ideas and the wonders of being human.
- BBC First is the home of premium, original British dramas. Showcasing world-renowned, award-winning talent in front of and behind the camera, it delivers audiences the first chance to see stories that challenge, immerse and entertain, all with a unique British perspective.
- BBC Brit offers premium factual entertainment that is intelligent but irreverent. Male-skewing but with broader appeal, it blends expertise with entertainment and fact with fun. This brand is the exclusive home of Top Gear and covers a rich variety of subjects: cars, science, adventure, business, life-changing moments, extreme characters, quirky eccentrics and comedy. BBC Brit is available exclusively on BBC Player.
- BBC Lifestyle is the unique entertainment destination brimming with vibrant, fresh and exciting programmes which set trends and guide you into transforming your world; from revamping your home to invigorating your culinary skills and helping you become happier and get the best out of life.
- CBeebies is a pre-school channel for children aged six years and under. CBeebies provides a range of pre-school programming designed to encourage learning through play in a consistently safe environment. Acclaimed children's titles such as Bluey, Hey Duggee, Go Jetters, JoJo & Gran Gran, Thomas & Friends and Teletubbies encourage children to learn about and enjoy the world around them.
Who can access the BBC Player app?
Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
What content is available on BBC Player?
Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:
How much does it cost to subscribe to BBC Player via Astro?
BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.
Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.
How do I access the BBC Player app on the Ultra Box or Ulti Box?
Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:
How do I access the BBC Player mobile app?
Download the BBC Player app from the iOS App Store or Google Play Store.
After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!
How can I access BBC Player via website?
Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.
When can I start enjoying my BBC Player subscription?
Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.
How many devices can I use to access the BBC Player app at one time?
Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.
Can I download content from the BBC Player app for offline viewing?
Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.
What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users download as the space needed may vary.
Are there any subtitles available for content on the BBC Player app?
English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.
What audio options are available for content on the BBC Player app?
Currently, only English audio is available for all BBC Player content.
Can I access content on the BBC Player app outside of Malaysia?
Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
Astro Login
How do I register for an Astro ID?
Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.
I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
How do I unlock a locked user account?
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form or
- Send a message on WhatsApp by typing "Hi" at 03-95433838.
Will my personal information be protected?
Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
Other App Enquiries
I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?
Please follow the simple steps below if you are facing issues logging in to BBC Player:
- Go to id.astro.com.my and log in via your Google account
- Under "Profile", create a new password for your Astro ID
- Return to BBC Player and sign in via Astro using your Gmail account and the new password
Who may I contact if I encounter any problems with the BBC Player app?
There are 4 ways for you to contact us for assistance:
Issues related to BBC Player in-app or content:
- Submit an in-app feedback form to BBC Player, or
- Reach out to BBC Player via email at bbcplayerops@bbc.com Issues related to Astro entitlement/packages:
- Submit this feedback form here: https://support.astro.com.my/feedback-form, or
- Send a message on WhatsApp by typing "Hi" at 03-95433838
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Select Network Diagnostics and press "OK".
STEP 5
Details information of Network Diagnostics screen will be displayed.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.
In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.
STEP 1
Check your current software version on your box.
If the software version updated (Refer to Table 1) , proceed to STEP 2.
If software version different from Table 1, click here for Software Update guide.
Once software is updated, tune to the impacted channel.
If issue persist, proceed to STEP 2.
STEP 2
Run Test Satellite Frequency.
Click here for the guide.
If dCSS Scan Entrypoint Success, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.
If dCSS Scan Entrypoint Fail, proceed to STEP 3.
STEP 3
Proceed to Update Satellite Frequency.
Click here for the guide.
Once completed, tune to the impacted channel.
If issue persist, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.
Activate your Disney+ Hotstar access with your Astro subscription, using the steps below:
- Step 1 - Create- and verify your Astro ID at astro.com.my/astroID. If you already have an existing Astro ID, go to Step 2.
- Step 2 - Goto astro.com.my/Disney. Login with your Astro ID, activate with your mobile number and verify with a one time passcode (OTP) sent to your mobile number.
- Step 3 - Download the Disney+ Hotstar app or login via web, and sign in with the mobile number provided in Step 2. Start streaming!
STEP 1
On your remote, press the HOME button.
STEP 2
Navigate to SETTINGS icon and press "OK".
STEP 3
Navigate to Manage Satellite Frequency and press “OK”.
STEP 4
Choose Test Satellite Frequency and press “OK”.
STEP 5
Choose "Confirm" to continue Test Satellite Frequency and press “OK”.
STEP 6
Satellite Frequency Test progress screen will be displayed.
STEP 7
The test result will be displayed once completed.
Upon completion of the termination process, customer will receive one last closing bill stating the total amount due to Astro according to their billing option.
For customers who had opted to switch their billing option to e-bill or SMS bill, they will receive their final bill accordingly.
For customers who opted for paper bill, they will receive the final bill via paper bill. (The Paper Bill Charge will be applied).
Yes. As a Sports Pack customer, you will get access to Liga Malaysia as well as a variety of local and international sporting events as part of your subscription.
For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:
- Pack upgrades
- Movement within Entertainment, Movies or Sports (e.g., switching from Sports to Entertainment)
- Movement within Premium pack (to a different combination of content)
For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.
(Please refer to the section "Changes to your Astro Contract" for more details)
From 8 October 2021 onwards, Astro will be ceasing the daily passes (e.g. 3, 5, 7 & 30 days passes). Please subscribe to the relevant packs to continue enjoying your favourite content. Stay tuned for more exciting offers. Thank you.
No, the Astro Fibre App is available for Astro Fibre customers with the RG21 router only.
Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.
The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.
You may utilise your credit balance to offset future billing on your Astro account, or contact us here for further enquiries.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Network Settings and press "OK".
STEP 4
Navigate to Network Diagnostics and press "OK".
STEP 5
Network Diagnostics screen will be displayed accordingly.
Your existing offers with us will not be affected and will continue until the agreed upon date.
Yes, existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre Bundle. The 24-month contract will be renewed.
However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.
*Subject to Terms &Conditions of your contract
The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help
Access Astro GO via:
- Astro GO app
- Download the Astro GO app on your device by clicking here. Please ensure that you have the latest updated version to enjoy new features.
- For Huawei devices, head over to App Gallery to download the Astro GO app. Currently the supported devices and operating systems are as below:
- Device Support: Huawei P40
- Platform requirement: EMUI 10.1 & above
- Astro GO on web browser
- Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my
- Access Astro GO app via a QR code on Channel 200 from your Astro Box
- Turn on your Astro Box*, go to Channel 200, scroll down to the Astro GO tab and scan your unique QR code**. Click here for additional information on this feature.
- *Channel 200 is only available for non-Plug & Play Astro Boxes.
- ** We encourage use of your Device's built-in camera to scan the QR code where available. If using a QR code scanner app, use only from a trusted 3rd party provider. You are solely responsible for use of any code scanner on a Device and Astro shall not be liable to you for any reason whatsoever for any kind of loss or damage that you may suffer.
Create Astro ID and secure your ID by linking it to your Astro Account.
Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.
Log in with your Astro ID and start streaming.
Please note that Astro GO is exclusive for Astro customers.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press “OK”.
STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4
Select the “Network” tab in the STB Diagnostics page.
Please ensure the Tunes service multicast status is Multicast Up.
If the status is Multicast is Not Available, please reboot your box and router before verifying this status.
If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.
Yes, customers will be charged a fixed Paper Bill Fee of RM10.00 per bill every month for each account.
Please note that only one Disney+ Hotstar access is bundled to each TV Pack subscription which allows two concurrent streams on Disney+ Hotstar.
Customers on the Multiroom (Smart TV) app can stream these two channels (CH549 Love Nature & CH805 Astro SuperSport) if their TV model supports 4K UHD resolution.
Kindly note that these Sony TV models do not support 4K UHD resolution:
• Sony BRAVIA 4K GB
• Sony BRAVIA 4K UR
• Sony BRAVIA VH
*CH805 Astro SuperSport is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.
Mesh WiFi network refers to a unified wireless network that is formed by utilizing inter-connected WiFi nodes (Mesh devices) placed throughout the house.
Please update your auto-debit payment details via My Astro Portal.
Yes, however we do advise keeping your subscription while your TV is being fixed to avoid having to download the app again.
Yes, you may terminate the service. However, an early cancellation fee will be applied for terminations/cancellations within 24 months. Please refer to the Astro Fibre's cancellation details.
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
you may have to get your hands a little dirty.
- Try loading the site on a different device.
- Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
- If the website doesn't load on another device, the problem is either with the network or the website itself.
- Restart your computer.
- Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
- Try loading the site in a different browser.
- There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
- Temporarily disable your antivirus program.
- Your antivirus software may be interfering with your ability to load certain websites.
- Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
- Reset your modem and router.
- Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
- Check your computer's date and time settings.
- If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
- Check your computer or mobile device's clock to make sure that it is set to the correct time and date.
- In the event the problem persists, please provide below details for further escalation:
- List of websites effected.
- Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
- Run the Traceroute Test - Please click here for Traceroute Test guideline.
- Run the Ping Test - Please click here for Ping Test guideline.
- Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
In support of the environment, customers are encouraged to opt for bill statements delivered for free via email or SMS for better savings as the Paper Bill Charge will be revised from RM7.00 to RM10.00 per bill/month, starting 1st August 2022. The Paper Bill Charge will be waived for customers who opt for e-Billing as their preferred bill delivery method.
Starting 23 March 2023, all Astro customers can subscribe to ZEE5 Premium via Astro as an add-to bill service for only RM10.60/month and enjoy the app’s exciting content offerings on the big screen via the Ultra Box, Ulti Box, website or on-the-go via the ZEE5 mobile app, available on Android and iOS devices.
FAQs: ZEE5 on Astro
About the ZEE5 app
1. What is ZEE5?
ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.
2. How can Astro customers enjoy ZEE5?
Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.60/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices.
For more details on the ZEE5 Premium Membership, please refer to Q12 – Q16.
3. How can I subscribe to ZEE5 via Astro?
All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.60/month by visiting www.astro.com.my/zee5.
Please follow the steps below to subscribe:
Step 1: Go to www.astro.com.my/zee5
Step 2: Log in with your Astro ID
Step 3: Key in your email address and proceed to add ZEE5 to your bill
Step 4: Now, enjoy all your favourite shows on ZEE5!
4. How do I access ZEE5 on my Ultra/Ulti Box?
After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:
Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail
Step 2: Scan the QR code on screen with your mobile device
Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app.
Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!
Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.
5. Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?
You will be able to watch the same video on demand content on your Ultra/Ulti Box as the ZEE5 mobile app or website. However, ZEE5 live channels are currently not available on the Ultra/Ulti Box. Please stay tuned for updates!
6. Can I access the ZEE5 app outside of Malaysia?
No, your ZEE5 app is accessible within Malaysia only.
7. Can I download content on the ZEE5 app for offline viewing?
Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.
8. What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.
9. How many devices can I use to stream ZEE5 at the same time?
You can access your ZEE5 Premium account on up to five (5) devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.
10. Are there any subtitles or dubbing available for the content on ZEE5?
Yes, to enable subtitles or dubbing in your desired language, click on the subtitles/dubbing selection option at the bottom right corner of the video player, then click on the language you desire.
11. Can I change the interface language of the ZEE5 app?
Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”.
ZEE5 Premium Subscription
12. What is a ZEE5 Premium subscription?
ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.
13. How much does a ZEE5 Premium subscription cost?
Astro customers can enjoy a special offer of RM10.60/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro.
14. When can I start enjoying my ZEE5 Premium subscription?
You will be able to enjoy all the content on ZEE5 immediately upon successful purchase from the Astro website. You may enjoy your Premium privileges from the ZEE5 app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.Zee5.com).Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.
15. How do I cancel my ZEE5 Premium subscription?
You may cancel your ZEE5 Premium subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave the ZEE5 app before your subscription period ends.
16. Will there be any penalty fees if I cancel my ZEE5 Premium subscription?
No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.
App Issues
17. Who may I contact if I encounter any problems with the ZEE5 app?
If you require assistance with the app:
1. Submit an in-app feedback form via the ZEE5 website: https://www.zee5.com/contactUs/
If you have issues on billing and entitlement, you may contact Astro’s Customer Service by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching to us via WhatsApp by typing “Hi” at 03-95433838 for assistance
18. Will my personal information be protected?
Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice
We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.
You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.
1. Please run each of the tests according to your your Laptop/ PC Software.
2. Compile the pictures/ screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
- List of websites effected.
- Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
- Run the Traceroute Test - Please click here for Traceroute Test guideline.
- Run the Ping Test - Please click here for Ping Test guideline.
3. Once you've gathered all the results, kindly send them all through the Feedback Form below,
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
To be eligible, you'll need to be an Active Astro Pay TV customer with a valid Astro ID.
An Active Astro customer refers to a subscriber of the Astro Service, whose account is current and active with no outstanding payments due and who has not breached the Astro subscription agreement nor given any instructions to terminate and/or suspend his/her subscription to the Astro Service.
Each account you hold is entitled to one (1) tier status based on the longest active smartcard.
We are not able to transfer your existing Disney+ Hotstar access. To enjoy our bundle rates with one of our packages, simply sign up or renew your subscription to any of our new Packs for even better value and savings. Please visit astro.com.my to find out more.
Yes, there are five digital bill platforms available for all customers to check their Astro bills:
A. MyAstro Web
1. Visit www.astro.com.my
2. Goto “My Account”, then select “Manage Account”
3. Login to My Astro Web using your Astro ID
4. Select “Account” to view your bills
B. My Astro app
If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
C. WhatsApp
Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill.
Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.
D. Astro Quick Pay
1. Visit https://pay.astro.com.my
2. Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar.
E. IVR
1. Call +603-95433838
2. Press 1 for Account Related Queries
3. Input your 10-digit Astro Account no. or 12-digit MyKad no.
4. Press 2 for Payment and Billing
5. Press 1 to receive an SMS with your bill balance and a link to pay online
F. Channel 200
Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.
G. Auto-Debit
Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.
