Nationwide Installation
Applying for
| Maxis UniFi Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Currently, you can only select one Netflix subscription at a time. Your available options include the Basic 24 Months, Standard 24 Months, or Premium 24 Months plans.
Starting
12 December 2023
, users must log in using their
registered email address
,
mobile number
, or a
social account
(Facebook, Google, or Apple) to access any of Astro's digital platforms, including
My Astro
,
Astro GO
, and
Astro's official website
.
Please use your Astro ID that was registered with your Astro Fibre subscription to log in to the Astro Fibre App.
If your submission was unsuccessful, you can reapply through the My Astro website or app. We strongly advise you to provide your TIN number to facilitate the e-invoice issuance process. Alternatively, you can reach out to us via Astro Help & Support for assistance.
To check your payment history for your Astro bill, you can do it through My Astro. Here's how:
1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account > Bills > Payment History
4. You will be able to see your payment history for the last twelve (12) months
💳 Want to manage your Astro bills easily?
📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps
To enjoy full premium access, simply add RM10 to upgrade your Sun NXT Lite subscription to
Sun NXT Premium.
You can access your ZEE5 Premium account on up to five (5) devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.
Please contact the courier agent directly to change the retrieval date from the initially agreed date and time.
Sun NXT Lite app | Sun NXT Premium app |
|
|
Most Astro customers are eligible to use the app, web, Ultra and Ulti boxes. You will only need to login with your Astro ID. Do note that your Astro ID must be linked to your Astro account to use the service. Click "Create now!' on the login page and you will be guided to create an Astro ID if you do not have one.
Download My Astro app or visit the My Astro website.
To reconnect your Astro account, please check your Account status, Bill Summary and pay on Astro Quick Pay. Your disconnected services will resume within 1 hour after you have paid your "Total Overdue Charges"
The iQIYI App is an on-demand video streaming service provided by iQIYI that was first launched in June 2019 in more than 191 countries providing the best Asian dramas to viewers across the world. iQIYI allows subscribers to watch all their favourite Asian entertainment including dramas, variety shows, movies and anime, with subtitles in multiple languages and equipped with Dolby Atmos for the most immersive experience at their fingertips.
Astro X3 offers a curated selection of entertainment and sports content designed to provide a great streaming experience. The availability of certain channels and programmes is subject to content rights and licensing agreements. We are continuously exploring opportunities to expand and align our content offering, with the aim of bringing more channels and content to Astro X3 in the future.
As for radio channels, Astro X3 is designed primarily for digital-first streaming households, focusing on video entertainment content. As such, radio channels are not included within the Astro X3 experience. Customers can continue to enjoy their favourite radio stations through dedicated radio streaming apps, which can be downloaded directly from their device's app store.
Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.
ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.
Please follow the steps below:
Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)
Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).
Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).
Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).
Step 5: Submit all documents via Feedback Form.
Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
2. Recorded program will be removed for PVR user.
3. A full payment to be made on any outstanding balance for all related accounts.
4. New account holder agreed to continue the remaining contract from previous owner account (if any).
5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).
Additional requirement for New Owner
Capping of applicant age is 21
Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)
Returning your Astro box & Smart card/SIM card is a very simple process.
For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.
For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.
For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.
In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.
Yes, a switching fee of RM 10 will be incurred when you unsubscribe from Sun NXT Premium or downgrade your subscription tier. However, for customers unsubscribing from Sun NXT Premium via Astro's Self-Service Portal, this fee will not apply.
If you can’t remember the email address or mobile number linked to your Disney+ account, please WhatsApp or call Astro’s Customer Service at +603 9543 3838.
Moving forward, all customers on any Bundle which includes Movies Pack, those with the Movies Add‑On, customers subscribed to the HBO Pack Add‑On, as well as customers on the Astro One Epic Pack who wish to continue enjoying HBO content can subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month.
You can retrieve your Astro account number by referring to the top right corner of your Astro bill, which has a 10-digit combination (e.g.08XXXXXXXX or 09XXXXXXXX).
Another way to retrieve your account number is via My Astro:
My Astro app on your Internet-connected Ulti/Ultra Box
1. Press "Home"
2. Launch My Astro app on the Ultra/Ulti Box (shortcut icon next to Settings icon on Home screen, or launch the app through app rail)
3. Once the app is loaded, press Yellow button on your Astro remote control to reveal Account Details
My Astro app or web
1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. You will see your account number tied to your subscription located at the top corner of the home page.
Astro GO
- Go to "Settings"
- Select "My Device"
- Your 8-digits "Household ID" can also be treated as your Astro account number.
🔄 Want to manage your Astro subscription easily?
📱 Download the My Astro app to:
- Manage your pack subscriptions
- Get add-ons in just minutes
- Get details about your contract
The beIN SPORTS CONNECT app is not available as an add-to-bill option. Please visit
www.product.astro.com.my/tv
to sign up to one of our TV Packs with the Sports subscription.
Of course not! It is a value-added service introduced for your convenience.
Starting from 24 January 2025, Astro One Pack customers can add on Netflix ala-carte (comes with 24 months contract) plan to their subscription. This plan allows customers to choose from three Netflix subscription plans Basic, Standard, and Premium with a 24-month contract. This plan is offered at a discounted rate compared to the regular monthly Netflix add on, providing a cost-effective way to enjoy Netflix content.
Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.
Prime Video is Amazon’s over-the-top (OTT) streaming and rental service that offers access to a wide range of content including, exclusive Amazon originals, blockbuster movies and hit shows.
No. You will need to use a Malaysian mobile number registered with a local mobile network operator to register and activate your Disney+ subscription through Astro.
You may enquire by submitting a Feedback Form. Please choose the following feedback type and issue:
Feedback type : Payment/Billing
Issue : I want to ask about a refund
OR
Reach out via Astro Official Digital platform i.e. Facebook or Chat. Our agent will assist on your request.
Yes, you may enhance your existing pack with desired content, app and service add-ons via My Astro App or My Astro Web.
STEP 1: Log in using your Astro ID
STEP 2: Go to Account
STEP 3: Tap on Subscription
STEP 4: Tap on Add-ons
STEP 5: Tap on Manage your add-ons to view other steaming apps you are not subsribed to
STEP 6: Tap on the steaming app you wish to add on
STEP 7: Tap on Confirm Order
Yes, the 6% Service Tax applies to add-on Astro services effective bill date 9th July 2024 onwards.
Each account can only have one Astro X3 pack subscription at a time, whether it is the Astro X3: Entertainment 12 Pack or the Astro X3: Sports 12 Pack. Multiple subscriptions under the same account are not supported. If you wish to subscribe to another plan, you can do so by creating a separate account using a different email address. Each subscription will be managed independently.
Yes, you can check the status of your application through the My Astro website or app.
Any purchases via the Astro Smart TV app such as Pay-Per View and Astro First are subjected to 8% govt. tax.
Here's how to refresh your smartcard in My Astro:
- Open/Download the My Astro app or visit My Astro web
- Login with your Astro ID
- Go to Account
- Tap on Subscription or TV pack
- Tap on Rooms
- For the box that you would like to refresh the smartcard, tap on 'Refresh' button. This will refresh your Astro box signal
📡 Experiencing technical issues?
📱 Download the My Astro app to:
- Perform self-troubleshoot
- Solve in a few minutes
- No need to call customer service
There are few ways to get for your refund.
Click here for details:
Starting 20 December 2022, Astro customers will be able to enjoy the iQIYI app as an add-to-bill service for an exclusive price via Astro and enjoy the app on their Ultra/Ulti Box, mobile app and website.
The eKYC link is only valid for 3 days to complete the eKYC verification process. You will be required to submit a fresh Astro account application.
