Nationwide Installation
Applying for
| Maxis UniFi Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
For new Astro Fibre customers with the RG21 router, you will be guided to install the Astro Fibre App on your mobile device during the installation of the service. Alternatively, you may refer to the user guide here for self-installation.
Below will be the process to terminate Astro account:
- Account holder to give 30-day notice period for account termination.
- Account will be scheduled for termination 1 (one) day before customer’s billing cycle date.
- After account terminated, there will be a collection of Ultra/Ulti box and Broadband Equipment.
Notes: You need to settle the outstanding balance and penalty (if any)
Ultra/Ulti Box retrieval:
- West Malaysia except for East Malaysia, Tioman, Labuan and Langkawi – Courier partner will contact customer for box retrieval.
- East Malaysia, Tioman, Labuan and Langkawi – Installer will do the box retrieval.
- For other than Ultra/Ulti box, refer to recycle information here.
Broadband Equipment retrieval:
- Installer will do the equipment retrieval.
Yes, your information will still be available in the HBO Max app if you choose to resubscribe directly to HBO Max through
www.hbomax.com
. To keep your preferences and account settings, ensure you use the same email address when you resubscribe.
Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.
Starting 1 March 2026, customers can look forward to three new movies & entertainment channels — Astro Showtime (CH 411), Rock Action (CH 414) and Rock X Stream (CH 415) — each offering a distinct selection of popular films. Additionally, beginning 1 April 2026, another new channel, Astro FAM Time (CH 412), will be available to customers.
- Astro Showtime (CH 411) - spotlights top titles from Hollywood and beyond
- Rock Action (CH 414) - delivers non‑stop, action‑packed movies
- Rock X Stream (CH 415) - brings together the world’s most talked‑about, critically acclaimed, and big‑budget series
- Astro FAM Time (CH 412) - features family‑friendly favourites and feel‑good entertainment (available from 1st April 2026)
At the same time, Warner Bros. Discovery (WBD) and Astro's partnership model going forward will change how HBO content is accessed on Astro. From 1 March 2026, the HBO Max app will continue to be available to Astro customers as a standalone ala carte subscription, and the following HBO channels will be discontinued on Astro effective 11:59 PM on 28 February 2026:
- HBO HD (CH 411)
- Cinemax HD (CH 412)
- HBO Family (CH 414)
- HBO Hits (CH 415)
We understand how important this service is to many of our customers. Customers on any Movie bundle packages / Movies add-on / Astro One: Epic Pack who wish to continue enjoying HBO’s content can subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month, with access to HBO Originals, blockbuster movies, and exclusive series. There will be no changes for Astro customers who currently subscribe to HBO Max as an add‑on.
For first‑time access, logging in or signing up for Netflix before the service is fully activated may result in double charging if Netflix is activated separately using your credit card.
If you’re having trouble watching Netflix, please check the following:
- Ensure your Ultra / Ulti Box is connected to the internet
- Restart your Ultra / Ulti Box and try accessing Netflix again
Note: If the issue persists, please contact us for further assistance.
You may also access Netflix directly via the Netflix app on your TV, if available.
Advance payment can be made via credit/debit card or online banking.
No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.
Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.
You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.
We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.
Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.
The Viu free trial for Astro customers on the Ultra and Ulti Box has ended as of 8 June 2023. To
continue streaming all your favourite shows on Viu, switch to Viu Premium under the Asian
Favourites selection or subscribe for as low as RM8.40/month (RRP: RM21.90). Please refer to
Q5 to Q9 for more information.
"Payment Due Date" refers to the payment deadline for your Astro bills each month.
You can record your favourite shows, save them to the cloud storage and watch it across any of your devices (Astro Box, Astro GO devices, Multiroom Smart TV).
After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:
Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail
Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app
Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV
Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!
Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.
*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.
No. However, if you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.
You can cancel your Simply South subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave Simply South app before your subscription ends.
No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.
Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.
You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.
Yes, for customers on the Entertainment, Entertainment Plus, Premium 2, Premium 3 or
Platinum Pack, you may remain with your current Asian Favourites selection: Chinese, Indian or
Indonesian. If you would like to add Viu Premium to your bundle, you may do so for only
RM8.40/month (RRP: RM21.90). Please reach out to us via WhatsApp by typing “Hi” at 03-9543
3838 to add Viu Premium to your subscription.
You will receive SMS notifications upon successful sign-up with a delivery tracking number for the Plug & Play Box and the Astro SIM card.
No, your Viu app is accessible within Malaysia only.
To access these streaming apps, you would need to upgrade to the Ultra or Ulti Box by visiting product.astro.com.my/box. Alternatively, you may also reachus via WhatsApp by typing "Hi
Please check your internet speed and connection status via internet connection test. If your internet is working fine and the issue persists, proceed to submit report via WhatsApp or
Feedback Form
.
All existing or new Astro customers who meet the following criteria may upgrade to the Ultra Box:
- Have an internet connection at home (recommended>10Mbps speed)
- Maintain a minimum subscription with a HD + Recording service
If you live in a high-rise building, please call us at 03- 7481 8000 to check if your building can support the Ultra Box. If your high-rise building allows for the set-up of individual dishes you will be able to upgrade to the Ultra Box, subject to the criteria above.
If you would like to access our 4K UHD content via the Astro UHD channel 805 and UHD content on VOD, Astro Best and Astro First. We also recommend:
- 4K UHD supported TV that is HDCP2.2 compliant
- Internet connection of at least 30Mbps
Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled with Astro™'s broadband package with rebates of up to RM30/month. For more details and to sign up for Astro & Broadband, please click here.
The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.
Yes, you can! Simply South is available for all Astro customers. Kindly reach out us via WhatsApp by typing “Hi” at 03-9543 3838 to know more!
If you have a box that is not an Ultibox or Ultrabox, please recycle your box at a registered collection centre that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection centre near you.
For your old Ultibox or Ultrabox, once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.
- Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
- Set aside these items to be ready for our delivery partner to pick up from you
- Old Astro Box
- Old Astro Smartcard/SIM Card (leave this in your Astro Box)
- When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
- Allow the courier to check the serial number of the Astro box.
- Hand them all the items for return, and you're done!
Yes, please visit Astro's Self Service Portal via
myastro.astro.com.my
to update your email address or mobile number.
- The Mesh unit can only be used indoors. It can be mounted onto a wall or be placed horizontally on a desktop. Do not install it in other mode, such as on the ceiling.
- Keep a clearance of at least 10 cm around the device to ensure proper ventilation.
- Keep the device away from electrical appliances that generate strong magnetic or electric fields, such as microwave ovens.
All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.80/month by visiting www.astro.com.my/zee5.
Please follow the steps below to subscribe:
Step 1: Go to www.astro.com.my/zee5
Step 2: Log in with your Astro ID
Step 3: Key in your email address and proceed to add ZEE5 to your bill
Step 4: Now, enjoy all your favourite shows on ZEE5!
This error indicates that you have reached the maximum number of simultaneous video streams across devices for one (1) account. To stop seeing this error, please stop streaming on one of your other devices.
• If you have recently purchased your Astro pack or made any changes to your pack on or after 9th November you can stream on two (2) concurrent screens
• If you have not made any changes you can stream on four (4) concurrent screens.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Yes, the Favourite channels will follow the latest channel list. Therefore, you will need to reset your Favourite channels.
No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
You will be able to enjoy all the content on the iQIYI app immediately upon successful purchase from the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.
Multiroom discount rates will be removed upon splitting the account.
WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!
VIP membership privileges:
1. Premium Content on WeTV only
2. Enjoy VIP content on two devices at the same time
3. Watch the content in advance before anyone else!
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
1. Try loading the site on a different device.
Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
If the website doesn't load on another device, the problem is either with the network or the website itself.
2. Restart your computer.
Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
3. Try loading the site in a different browser.
There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
4. Temporarily disable your antivirus program.
Your antivirus software may be interfering with your ability to load certain websites.
Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
5. Reset your modem and router.
Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
6. Check your computer's date and time settings.
If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
Check your computer or mobile device's clock to make sure that it is set to the correct time and date.
In the event the problem persists, please provide below details for further escalation:
i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test - Please click here for Ping Test guideline.
Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Rescheduling must be done at least 1 hour prior to the original appointment time.
For more information about the Astro Fibre App, you may click here for a detailed user guide.
