Sign Up and Install Maxis Fibre Broadband | Sign Up and Install Maxis Fibre Broadband.

MaxisONE Fibre Internet

Enjoy better WiFi experience built for you by Maxis

Get a superfast fibre paired with mesh WiFi for better coverage and optimised by Maxperts to fit your home size and internet needs.

 

Maxis Business Fibre   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Maxis Business Fibre
100Mbps
RM119.00 /month

Supports up to 2-3 users on 5 devices.

Maxis Business Fibre
100Mbps + Fixed IP
RM319.00 /month

Supports up to 2-3 users on 5 devices.

Fixed IP.

Maxis Business Fibre
300Mbps
RM179.00 /month

Supports up to 6 users on 10 devices.

Maxis Business Fibre
300Mbps + Fixed IP
RM379.00 /month

Supports up to 6 users on 10 devices.

Fixed IP.

Maxis Business Fibre
500Mbps
RM219.00 /month

Supports up to 10 heavy users on multiple devices.

Maxis Business Fibre
500Mbps + Fixed IP
RM419.00 /month

Supports up to 10 heavy users on multiple devices.

Fixed IP.

Maxis Business Fibre
1Gbps
RM299.00 /month

Supports up to 10 power users on multiple devices.

Maxis Business Fibre
1Gbps + Fixed IP
RM499.00 /month

Supports up to 10 power users on multiple devices.

Fixed IP.

 
 

100Mbps Maxis Home Fibre   

Good for Working From Home and streaming.

❯ ❮
Maxis Home Fibre
100Mbps
RM89.00 /month

Free WiFi-6 Router

Maxis Home Fibre
100Mbps + Voice Unlimited
RM99.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

300Mbps Maxis Home Fibre   

Suitable for full HD streaming & browsing.

❯ ❮
Maxis Home Fibre
300Mbps
RM99.00 /month

Free WiFi-6 Router

Maxis Home Fibre
300Mbps + Voice Unlimited
RM109.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

500Mbps Maxis Home Fibre   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Maxis Home Fibre
500Mbps
RM149.00 /month

Free WiFi-6 Router

Maxis Home Fibre
500Mbps + Voice Unlimited
RM159.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

1Gbps Maxis Home Fibre   

Perfect for medium-sized families for work and play.

❯ ❮
Maxis Home Fibre
1Gbps
RM249.00 /month

Free WiFi-6 Router

Maxis Home Fibre
1Gbps + Voice Unlimited
RM259.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

2Gbps Maxis Home Fibre   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Maxis Home Fibre
2Gbps
RM319.00 /month

Free WiFi-6 Router

Maxis Home Fibre
2Gbps + Voice Unlimited
RM329.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 
 

Nationwide Installation

 

Applying for

Maxis  UniFi  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


I WANT TO SUBSCRIBE TO AN ASTRO FIBRE BUNDLE; WILL I GET TO ENJOY ANY SPECIAL PROMOTION?

Yes, as part of our Astro Fibre Movies & Sports Campaign, new Astro Fibre customers can enjoy 50Mbps + the Movies/Movies+/Sports/Sports+ Pack TV bundle for a special price from only RM164.99/month when they sign up within the campaign period, with more than RM800 savings in total.


HOW TO UPGRADE TO A DISNEY+ HOTSTAR PREMIUM PLAN?

If you would like to upgrade your pack to include Disney+ Hotstar Premium, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 


NO AUDIO - ULTRA BOX / ULTI BOX

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Set HDMI Audio.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.


I AM AN EXISTING ASTRO FIBRE 50MBPS CUSTOMER; ARE THERE ANY AVAILABLE OFFERINGS FOR ME?

Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
 


CAN I SWITCH TO THE NEW ASTRO PACK?

Yes, you can go to "Account' and scroll to "Subscription' and select TV pack. You may reach out to us via WhatsApp at 03-9543 3838 for more details.


CAN I RESTRICT PROGRAMMES FROM BEING VIEWED BASED ON THE AGE RATING?

Yes, you can restrict programmes based on the age rating by going to "Settings” > “Parental Controls & Profiles” on your Astro Box and Astro GO app. Alternatively, you may also create a Kids Profile that provides security with a 4-digit PIN to exit and accessibility to kids-friendly channels and On Demand content only.


WHAT IS ASTRO FIRST?

The New Astro First serves as the one-stop, ultimate home cinema offering the biggest and latest local and international blockbuster films where you can:-

  • Enjoy value for money viewing for local and international movies from only RM15* per movie or RM17* for UHD movies (*excluding tax).
  • Stream each rented movie for as many times as you like within 48 hours* (*unless stated otherwise) anytime, anywhere via On Demand on your Astro Box or Astro GO.
  • Watch local/regional movies or international movies from Hollywood studios as recent as 2 weeks or 3 months respectively from Malaysia's cinematic release, in addition to exclusive titles only available on Astro First.


HOW DO I START USING ASTRO REWARDS?

Step 1: Download the My Astro app from either the App Store, Google Play or HUAWEI AppGallery.

Step 2: Sign in with your Astro ID.

Step 3: Select "Rewards" on the home screen to get started.

Watch this tutorial to learn how to create your Astro ID.


INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - ALLO

Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.
Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Intermittent internet connection using WiFi
  1. Router Positioning
    • Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
    • High vs. Low
      • Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
    • Concrete & Metals
      • ​Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for WiFi signals to penetrate.
    • Distance to Router
      • ​ The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
      • Otherwise, you should place your  router near the center of your home. After all, WiFi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
  2. Wireless Interference & Noise
    • You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  WiFi routers, satellites, cell towers, and more.
    • Although WiFi is  supposed to be on a different frequency than most of these devices, the  amount of radio noise can still cause interference. Some common causes of interference include:
      1. Microwaves
      2. Bluetooth Devices
      3. Cordless Phone
  3. Surrounding Wi-Fi signals
    • A truth of the modern world is that every  household has their own WiFi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many  routers within close proximity.
    • Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels  for you automatically, but sometimes it's better to investigate and find the best channel yourself.
  4. Usage
    • More likely, however, is that the people  on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.
    • Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document,  PDF, Image file) before submitting the form.

Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


HOW DO I REDEEM MY REWARDS?

Step 1: Open your My Astro app

Step 2: Select "Astro Rewards"

Step 3: Scroll through your rewards to see what you're entitled to

Step 4: Select the rewards that take your fancy and follow the instructions stated on how to redeem them (redemption instructions may vary based on reward)


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    I AM UNABLE TO LOG IN TO THE ASTRO FIBRE APP; WHAT DO I DO NOW?

    Please close and re-launc hthe Astro Fibre app, and you will be able to log in.


    I AM NOT AN ASTRO CUSTOMER. CAN I SUBSCRIBE TO DISNEY+ HOTSTAR WITH ASTRO?

    You will need to have an Astro subscription before you can subscribe to Disney+ Hotstar as an add-on service via Astro or enjoy any Astro bundle promotions. Please click here to subscribe to our Movies, Premium 1, Premium 3 or Platinum Pack to enjoy all your favourite Global and Malaysian hits for even better value and savings!


    PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 14)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your box. You should no longer be experiencing this problem.    

    If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


    WHAT ARE THE MINIMUM SPECIFICATIONS OF DEVICES (LAPTOP AND MOBILE PHONE) THAT I SHOULD USE TO ENJOY 500 AND 800MBPS SPEED?

    1. For WiFi connection:
      • For Internet speeds up to 300Mbps, the user needs to have minimum WiFi 802.11n (5GHz) capabilities
      • For Internet speeds up to 500Mbps, the user needs to have minimum WiFi 802.11ac (5GHz) capabilities
      • For Internet speeds up to 800Mbps, the user needs to have minimum WiFi 802.11ax (5GHz) capabilities
    2. ​For Wired connection:
      • The users need to use Cat5e Network cable or better and have their device equipped with 1Gbit Network Interface Card (NIC)
    3. A summary of the minimum specifications for devices as tabulated below:
     
    1. Number of WiFi antennas in the client device
    2. Distance and WiFi signal strength between client device and RGW/Mesh AP
    3. Overall WiFi signal congestion/pollution in area
    4. Total number of devices connected to the RGW/Mesh AP


    Remarks: As a note, even meeting those minimum requirements, it is not a guarantee that devices connected over WiFi will be able to take advantage of the maximum subscribed speeds due to one or more of the following:
    • Distance from the RGW/Mesh AP
    • Client's Wi-Fi hardware specifications/capabilities
    • Overall Wi-Fi signal quality in the area


    REFRESH SIGNAL OF YOUR ASTRO BOX

    Please ensure to put your box on standby mode to refresh the signal.

    a. Using IVR
       ​1. Dial 03-95433838 and select you preferred language.
       2. Select Account Related.

       3. Select Technical Assistance.

       4. Select Refresh Smartcard.


    b. Using MyAstro web
      
    STEP 1
    Go to https://myastro.astro.com.my/ in your web browser.

    STEP 2
    Keyin your Email / Mobile number and password. Then, press "LOG IN".
     
    STEP 3
    Click on TV pack.
     

    STEP 4
    Choose Main Room for the Primary Box; else choose Multiroom (If any).
     

    STEP 5
    Click on "Refresh" to refresh signal on your box. 

    For Main Box      

    For Multiroom

    STEP 6
    After tap the Refresh, below notification will be displayed as below.

    For Main Box 

    For Multiroom

    c. Using My Astro App

    STEP 1
    Open My Astro App and click "Login".

     

    STEP 2
    Keyin your Email / Mobile number and password. Then, press "LOG IN".

     

    STEP 3
    Go to "Account".

     

    STEP 4
    Scroll down to "TV pack" and click on it.

     

    STEP 5
    Choose Main Room for the Main Box; else choose Multiroom (If any).

     

    STEP 6
    Tap on "Refresh" to refresh signal on your box. 

     

    STEP 7
    After tap the Refresh, below notification will be displayed as below.

     


    WHAT IS THE TIMELINE FOR MY REFUND AMOUNT TO BE REMITTED INTO MY BANK ACCOUNT?

    Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.


    WILL THERE A PRICE INCREASE FOR THE APPS ON ASTRO?

    Zee5 is the only app that has a change in price upon the SST increase. Prices of Netflix, Disney+ Hotstar, Viu, iQIYI, WeTV and Qalbox will not be affected.


    HOW DO I CANCEL MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

    To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.


    WHAT HAPPENS IF I CLICK "DELETE MY ACCOUNT" ON THE ASTRO FIBRE APP?

    If you accidently clicked “delete my account” on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.

    If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.

     

    You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.


    HOW ARE THE PRORATED CHARGES FOR SERVICE TAX CALCULATED?

    Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
     


    I AM A CUSTOMER THAT IS CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

    Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp “SWITCH” to 03-9543 3838 and an agent will assist you. 

    Find out more of our new packs at https://product.astro.com.my/tv


    CHECK HDMI CONNECTION STATUS FROM STB DIAGNOSTICS PAGE - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2  

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Take a look at the HDMI Connection Status.


    ENABLING BAND STEERING - HUAWEI K562E

    Huawei K562e

    By default, the band steering featured is disabled. Follow these steps to enable it.


    Note: Band Steering is called Dual-band Combination in the router web interface.

     

    1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
    2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, type http://192.168.100.254 and below page will appear.
     

    Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

    Username: user
    Password: user


     

    4. Once you have successfully logged in, the router's web-based setup page will appear.



    5. At the top of the page, click Wi-Fi to configure the WiFi parameters.



    6. Click on Dual-band Combination button to enable the Band Steering.



    7. A pop-up message will appear showing "The device network may be disconnected when dual-band combination is enabled". Click "OK" to proceed.



    8. Set the Wi-Fi name and Wi-Fi password based on customer's preferences. Then click "Apply" for the changes to take place.

    Please reconnect to the new Wi-Fi name with the new password once completed.

     


    IS THERE A VERIFICATION PROCEDURE WHEN MAKING PAYMENT?

    A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.


    BOX NO POWER - HD ENABLED BOX

    STEP 1
    Check on the adapter's power light.
    If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
    Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

    STEP 2
    Ensure power cable is connected tightly.
    Plug in power cable to different power socket and switch on the plug.
    You should no longer be experiencing this  problem.
    If issue remains, proceed to STEP 3.

    STEP 3
    Try a different power socket to connect the equipment.
    Turn on the power socket and check the adapter's power light.

    If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
    Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.


    CHANGE AUDIO LANGUAGE - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Audio and press "OK".

    STEP 4

    Navigate to your preferred selection and press “OK”.


    WHERE DO I VIEW MY PAYMENT HISTORY?

    (i) Head over to My Astro Portal and go to 'Bill & Payment'. Click on 'Payment History'
    (ii) Contact us via one of these platforms. Please ensure you include your Astro Account Number.


    I AM AN EXISTING ASTRO & BROADBAND CUSTOMER (MAXIS/ALLO); CAN I SIGN UP FOR ASTRO FIBRE BUNDLE OFFERINGS?

    Yes, existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre Bundle. The 24-month contract will be renewed.

    However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

    ‍*Subject to Terms &Conditions of your contract


    MAXIS - TECHNICOLOR ROUTER

    1. Please standby  computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.254 and below page  will appear.

    If below box appear, please enter required details:

    USERNAME: Administrator

    PASSWORD: (ACCESS KEY AT THE RGW STICKER)

    (These are the defaults, if you have done previous configuration on your router the password may be different)

    4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.

    A. Select "Home Network".

    B. Click "WLAN: SSID" to proceed to next screen.

    C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.

    D. Please choose channel with lesser number of usage.

    Example in below case, you may choose channel 4.

    5. To configure wireless channel, please proceed with below steps.

    A. Select "Home Network".

    B. Click "WLAN: SSID" to proceed to next screen.

    C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.

    D. Please ensure below items:

    i. WLAN Enable: Tick

    ii. Interface Enable: Tick

    iii. Change the Channel Selection to Manual

    iv. Change the wireless Channel based on Step 4(D).

    v. Once completed the selection, click the "Apply" button.

     


    WHAT IS LIGA MALAYSIA?

    Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

     


    BLANK SCREEN AFTER CHANGE RESOLUTION - ULTRA BOX

    This issue occurs because  your TV does not support the higher resolution.
     

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.
     


    STEP 2

    Switch on the power for your box and make sure that the adapter's power light is on.
     

    STEP 3

    Press the standby button repeatedly after switch on the power.

    The Startup Options screen will appear on your TV.

    STEP 4

    Press "987" to access the Advanced Startup Options menu.

    Then, press "1" to initiate a reset setting.

    STEP 5

    Press "OK" to confirm restore to factory setting.

    STEP 6

    After the factory setting is restored, TV will turn blank.

    Please wait until the box completes initiate setup.

    STEP 7

    Press "1" to initiate Linux download on the software.

    STEP 8

    Once completed, the following screen will appear on your TV.

    Refer to Installation Setup guide here to complete the setup.


    CAN I SWITCH FROM ONE CONTRACT TO ANOTHER FOR THE NEW PACKS? WILL I BE CHARGED A SWITCHING FEE?

    For Residential Astro Pay TV customers: You may change your contract from e.g., 12-month to 24-month without incurring a switching fee or cancellation fee. However, if you change your contract from e.g., 24-month to 12-month, will be charged a cancellation fee accordingly if still within minimum term (contract) period. No switching fee applicable.


    WILL THIS CHANGE IN DUE DATE IMPACT MY MONTHLY SUBSCRIPTION?

    No, this change in due date will not impact your monthly bill subscription.


    WHAT IS THE PLUG & PLAY BOX?

    Astro's Plug & Play Box is our latest box where users can enjoy the latest Astro box simply by connecting it to the TV and internet. There is no longer a need to schedule or pay for an installation. By connecting your Plug & Play Box to home broadband, you will be able to-do the following:

    • Watch your channels over the Internet. No more rain fade!
    • Never miss your favorite shows again as you can stream LIVE events from the beginning, or simply pause and resume the program as you wish.
    • Access a library of over 110,000 videos on demand. Catch-up or binge-watch full episodes whenever you like.
    • Access your recordings anytime on TV or the Astro GO app via Cloud Recording.

    Other features include pause on TV and continue watching on the Astro GO app, enhanced search capabilities and more.


    TIME - CISCO LINKSYS ROUTER

    You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

    1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.1 and below page will appear.

    ‍

    ‍

    4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

    Username: admin

    Password: admin (or time123)

    5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

    6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

    7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

    8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

    For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

    The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

    ‍

    9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

    10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

    ‍


    SET S/PDIF AUDIO - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3  

    Navigate to S/PDIF Audio and press "OK".

    ‍

    STEP 4    

    Navigate to your preferred selection and press “OK”.


    I DO NOT HAVE AN ASTRO ID YET. CAN I STILL USE THIS SERVICE?

    No, you need to have an Astro ID to enjoy the features.


    HOW CAN I GET THE FREE MESH WIFI DEVICES?

    You are entitled for free mesh WiFi devices when you sign up for Astro & Broadband with Maxis fibre 500Mbps or 800Mbps speed only.

    Mesh WiFi is not available with Astro & Broadband with Allo. However, you may purchase the Mesh WiFi devices separately to pair along with you Allo broadband.


    CHANGE TV SETTINGS - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to TV Settings and press “OK”.

    STEP 4

    Navigate to your preferred selection and press “OK”.

    STEP 5

    Navigate to Save and press "OK" to confirm your selection.


    WHY IS ASTRO CEASING THE PPV DAILY PASSES ON CH200?

    Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers for the best viewing experience. As such, we will cease the sale of PPV passes on CH200 from 8 October onwards.

    Customers can continue to enjoy their favourite content by subscribing to the relevant packs and stay tuned for more exciting offers to be announced soon.


    WHAT IS THIS INITIATIVE IMPLEMENTED BY THE GOVERNMENT REGARDING URL LINKS IN SMS?

    The Malaysia Communication and Multimedia Commission (MCMC)has issued a directive to all telecommunication companies (telcos) to block the sending and receiving of SMS with URL links. The move is aimed at preventing users from becoming victims of online scams. This exercise is applicable for all person-to-person SMS with URL links sent to or received from local and international mobile numbers, which has already taken effect as of 2 May 2023.


    HOW DO I CANCEL OR TERMINATE THE MESH WIFI SUBSCRIPTION?

    You may contact Astro's Contact Centre (03 - 9543 1543) to process the cancellation.

    The Mesh WiFi device(s) needs to be returned upon service termination via an arranged pick-up by our installers.


    HOW DO I RECEIVE THE PLUG & PLAY BOX AND ASTRO SIM CARD?

    After order submission, the Plug & Play Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.

    The Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.


    HOW MUCH IS THE INSTALLATION FEE FOR THE ULTI BOX?

    Please see the table below for the offers available for residential customers.

    ‍

    Notes:

    ·      Installation fee includes Government tax.

    ·      Monthly subscription fee does not include Government tax.

    ·      The Ulti Box offers in the table above include a contract Period of 24 months with a pro-rated early termination fee of RM600 (excluding Government tax).

    ·      The installation fees listed in the table above applies for a standard installation of the Ulti Box in your home. Additional charges may apply for non-standard installation.

    ·      * Existing customers with monthly pack >RM100 are recommended to select Ultra Box @ FREE Installation fee with 24 months contract.

    ·      ** New customers with monthly pack >RM100 are recommended to select Ultra box @ RM99 installation fee with 24 months contract.

    ·       You may visit https://product.astro.com.my/box to find out more details about Astro Ultra Box.

    ·       Ulti Box installation is free for Astro & Broadband customers for Starter Pack and above. A separate list of TNC’s will be applicable for this offer.


    WHERE CAN I GET MORE INFORMATION ABOUT MULTIROOM?

    If you would like for more information, kindly visit our Multiroom page via Astro website https://www.astro.com.my/multiroom

    To view the terms and conditions, click here.


    WHAT ARE THE CHANGES MADE TO MY SUBSCRIPTION PACKAGES ON 1ST APRIL 2024?

    • Bundle Packs with Chinese Favourites: If you are currently on the Chinese Favourites selection, your selection will switch to Viu Premium at no additional cost progressively from 1 April 2024. Not to worry, you may still manually switch to other Asian Favourite selections if you wish via the My Astro app.
    • Chinese Favourites Add-ons: There will not be any changes to your current subscription pricing. Furthermore, your subscription will now include additional channels on a free preview basis.
    • Old Packs: There will not be any changes to your current subscription pricing. However, as we have recently made adjustments to the channel lineup in our packs, please call us at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays) to find out how you get more value from your subscription.


    WHAT IS ASTRO FIBRE?

    Astro Fibre is Astro’s own internet service that enables you to enjoy Astro content while staying connected with high-speed fibre broadband. Customers can enjoy substantial savings by choosing your desired broadband speed  to accompany your Astro TV packages. Customers can choose from two types of Astro Fibre offering:

    1. Astro Fibre Bundle offers the best value proposition of 50Mbps to 800Mbps high-speed broadband bundled with Astro TV content packages including access to leading streaming services, creating a one-stop entertainment solution for its customers.
    2. Astro Fibre is a standalone high-speed broadband service of 100Mbps to 800Mbps offering a powerful WiFi system leveraging the latest WiFi 6 router and a flexible mesh proposition.


    WHY IS THERE A NEED TO CHANGE THE DUE DATE?

    The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.


    ADD CHANNEL TO FAVOURITE LIST - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Guide.

    STEP 3  

    Select the channel you would  like to add to favourite list and press "OK".

    ‍

    STEP 4  

    Select "Add to Favourites" and press "OK".

    STEP 5

    You are successfully added the channel to favourite list when this screen appears.

    STEP 6

    Your selected channel will have a heart tagging after added as favourite.


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