Nationwide Installation
Applying for
| Maxis UniFi Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.
Note:
- Any changes of contact details to be requested by account holder only.
- Only account holder's contact to be updated as primary mobile number in the system.
Yes, if a device is faulty due to the customer's negligence, they will be subjected to a penalty fee for each device:
- WiFi router: RM200
- Fibre modem: RM500
- Mesh WiFi: RM200/unit
Streaming app entitlement is dependent onthe TV Pack you are subscribed to, with some streaming apps available on Astroas an add-to-bill service. Please visit product.astro.com.my/apps to seeif you are entitled to your favourite streaming app once it is launched!
STEP 1
On your remote, press the Home button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Restore and press "OK".
STEP 4
Navigate to Restore Factory Settings and press "OK".
STEP 5
Enter your PIN to access this setting. (Default PIN is 0000).
STEP 6
Navigate to Restore and press "OK" to confirm your selection.
Otherwise, navigate to Cancel, go back to remain the settings.
STEP 7
Please wait while the box restoring defaults and will reboot once complete.
STEP 8
Your box will automatically restart and display this screen.
Click here to follow New Installation Settings guide for Satellite
Click here to follow New Installation Settings guide for Plug and Play
Please refer to these FAQs for more information, or click here to learn more and sign up for the Ultra Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.
There are no switching fees apply when existing Astro customer move to new packs.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.
If you do not have an Astro subscription, please click here to find out packages available.
Most Astro customers are eligible to use the app, web, Ultra and Ulti boxes. You will only need to login with your Astro ID. Do note that your Astro ID must be linked to your Astro account to use the service. Click "Create now!' on the login page and you will be guided to create an Astro ID if you do not have one.
Refund can be made when there be a termination of account, over payments and in cases where payment was wrongly made to another Astro account.
Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.
electronic Know-Your-Customer (eKYC) is an online process of identifying and verifying individual customers using electronic means. This enables a person to be an Astro customer anytime and anywhere, hassle-free and helps to secure your Astro account by protecting it from unauthorised usage.
Step 1:
Type ASTRO<space>BAL<space>10-Digit Astro Account No.
Example: ASTRO BAL 08XXXXXXXX
*Standard telco charges and Terms and Conditions apply
Step 2:
Send SMS to 66688
Astro continuously reviews its product propositions to ensure we can provide the best customer experience for all our subscribers. We have discontinued the 50% multiroom in order to allow our Astro subscribers with a subscription fee of RM100 or more to only pay a standard RM49.99 (with box setup) to enjoy the Multiroom experience on an Ultra or Ulti Box.
We apologise for any inconvenience.
We would recommend the following browsers for a smooth verification process:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari
The Multi-user Profile feature allows customers to create individual profiles within their Astro Box and Astro GO with the following personalisations:
- Personalised Recommendations
- Continue Watching
- Watch List
- Last Viewed Channel
- Favourite & Blocked Channels
The MUP feature is a great way to allow individual users to tailor personal Astro experiences whilst using a shared device (e.g.: Astro Box) in the household, providing them with better personalised recommendations and encouraging better content discovery.
Click here to find out more on this new feature and how to use it!
You may check your bills and outstanding via:
- Channel 200 from your Astro Box.
- Astro Self Self-Serve Portal or MyAstro App via this link.
- WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.
STEP 1
Check the internet connectivity by run the Test Connection.
Refer Run Test Connection.
STEP 2
Verify the average speedtest based on the Test Connection result.
a. Above 10Mbps - Proceed to STEP 5
b. Less then 10 Mbps - Proceed to STEP 3
Notes: Minimum 10 Mbps internet speed from box requires in order to get a stable connection.
STEP 3
Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
b. If using Wi-Fi - Proceed to STEP 4
STEP 4
Check location of the decoder and router.
a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
b. If far (more than 1.5m) / No LAN cable - Proceed STEP 5
STEP 5
Reboot router, modem and decoder.
If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.
Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!
Yes, as part of our Astro Fibre Movies & Sports Campaign, new Astro Fibre customers can enjoy 50Mbps + the Movies/Movies+/Sports/Sports+ Pack TV bundle for a special price from only RM164.99/month when they sign up within the campaign period, with more than RM800 savings in total.
For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:
- Pack upgrades
- Movement within Entertainment, Movies or Sports (e.g., switching from Sports to Entertainment)
- Movement within Premium pack (to a different combination of content)
For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.
(Please refer to the section "Changes to your Astro Contract" for more details)
Customers with a Movies subscription via Movies, Premium 1, Premium 3 or Platinum Packs will be able to access Disney+ Hotstar on the Ultra Box and Ulti Box. Alternatively, customers can add on the 3-months Disney+ Hotstar pass for only RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.
You may verify if your speed plan has been successfully upgraded during the installation process with your Astro installer before sign-off. If you would like to confirm the status of your speed upgrade after installation, you may contact Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Guide.
STEP 3
Select the channel you would like to add to favourite list and press "OK".
STEP 4
Select "Add to Favourites" and press "OK".
STEP 5
You are successfully added the channel to favourite list when this screen appears.
STEP 6
Your selected channel will have a heart tagging after added as favourite.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Audio and press "OK".
STEP 4
Navigate to your preferred selection and press “OK”.
If you accidently clicked “delete my account†on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.
If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.
You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.
From 1st July 2023 onwards, Astro will ONLY accept cheques deposited at Public Bank Berhad.
To simplify your monthly payments, here are some recommended alternatives you can look into.
- Auto-Debit
- Online Banking
- JomPAY
- Astro Quick Pay
To find out more on how you can make your payments via these channels, kindly visit here.
Should you choose to continue with cheque payment, do ensure that you follow these steps below.
Step 1: Fill in the cheque
Step 2: Ensure that your 10-digit Astro account number is accurately written at the back of the cheque
Step 3: Go to your nearest Public Bank
Step 4: Locate the Cheque Deposit Machine
Step 5: Select “Bill Payment” on the screen
Step 6: Select “Astro”
Step 7: Drop your cheque in
Step 8: Collect your receipt
Tap on the "Account' screen on the navigation bar to view your outstanding balance. Click on "Pay Now' to pay your bill. If your payment is successful, you will receive a record and your payment history will be updated.
You may reach out to Astro's customer service at 03-95433838 if you think there's an error regarding your redemption or rewards.
Yes, there are five digital bill platforms available for all customers to check their Astro bills:
A. MyAstro Web
1. Visit www.astro.com.my
2. Goto “My Account”, then select “Manage Account”
3. Login to My Astro Web using your Astro ID
4. Select “Account” to view your bills
B. My Astro app
If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
C. WhatsApp
Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill.
Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.
D. Astro Quick Pay
1. Visit https://pay.astro.com.my
2. Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar.
E. IVR
1. Call +603-95433838
2. Press 1 for Account Related Queries
3. Input your 10-digit Astro Account no. or 12-digit MyKad no.
4. Press 2 for Payment and Billing
5. Press 1 to receive an SMS with your bill balance and a link to pay online
F. Channel 200
Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.
G. Auto-Debit
Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.
You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+.
Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed.
To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).
Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.
1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.
Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.
Username: user
Password: user
4. Once you have successfully logged in, the router's web-based setup page will appear.
5. At the top of the page, click WLAN to configure the WiFi parameters.
6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.
7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.
Do ensure that you are logging in with the correct Astro ID and password. If you are still unable to remember your password, please proceed to use the “forgot password” function to reset your password.
If the issue persists, you may submit an enquiry through our feedback form here. Choose feedback type as “Technical issues” and the issue as “I have an enquiry/issue with Apps.” Then, select the app you’re having trouble logging into, and submit the form. We will get in touch with you within 48 hours.
Kindly note that you will need to link yourAstro ID with an active Astro subscription to use Astro GO, My Astro, and other partner apps that is included in your subscription. You may refer to the steps here on how to do this.
Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.
Astro GO+ is a service add-on that:
- Enables the simultaneous viewing of Astro GO for up to 4 users/devices.
- Increases the cloud recording storage from 200 hours up to 1500 hours.
Yes, existing Astro customers can subscribe to all Astro Fibre offerings. You also have the option to subscribe to Astro Fibre as a standalone, which comes without any TV packages.
The 24-month contract will be renewed upon signing up for the new packs.
STEP 1
Please wait while your Astro box initializes.
STEP 2
Select your preferred language.
STEP 3
Navigate to Next and press "OK".
STEP 4
Select Auto as the Video Resolution.
STEP 5
Navigate to Next and press "OK".
STEP 6
Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
Otherwise, navigate to Cancel to revert to the previous settings.
STEP 7
Select IPTV Plug & Play (self-install) as the box operating mode.
STEP 8
Navigate to Next and press "OK".
STEP 9
Select your preferred connection.
For connection via Wi-Fi, proceed to STEP 10.
For connection via LAN Cable, proceed to STEP 16 once you are connected.
STEP 10
Please wait while your Astro box searches for available Wi-Fi networks.
STEP 11
Navigate to your preferred Wi-Fi network and press "OK".
STEP 12
Please enter the password to connect to the Wi-Fi network.
STEP 13
Navigate to Done to continue.
STEP 14
Please wait while your Astro box connects to the internet.
STEP 15
Navigate to Yes to allow your Astro box to connect to this network automatically.
Otherwise, navigate to No.
Proceed to STEP 17 for the next step.
STEP 16
Navigate to Next and press "OK".
STEP 17
Your box's connection status will be displayed.
Navigate to Finish to complete the setup.
The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.
Please visit http://help.netflix.com to call or start a live chat with Netflix's customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.
Yes, provided that your Plug & Play Box has not been activated and no later than 7 days upon receiving both the Plug & Play Box and Astro SIM card. In the event that you have activated your Plug & Play Box and wish to cancel, a contract penalty fee will apply.
We will reach out to you for a suitable time to pick up the Plug & Play Box and Astro SIM card.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press “OK”.
STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4
Select the “Network” tab in the STB Diagnostics page.
Please ensure the Tunes service multicast status is Multicast Up.
If the status is Multicast is Not Available, please reboot your box and router before verifying this status.
If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.
Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.
STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.
STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.
Kindly ensure that your mobile number is the same as the registered phone number of the Astro account holder as the OTP will only be sent to the registered number. For further assistance, please call or WhatsApp us at 03-9543 3838. Alternatively, you may submit a request via our online Feedback Form here: astro.com.my/contactus/form.aspx.
- Router Positioning
- Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
- High vs. Low
- Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
- Concrete & Metals
- Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for WiFi signals to penetrate.
- Distance to Router
- The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
- Otherwise, you should place your router near the center of your home. After all, WiFi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
- Wireless Interference & Noise
- You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, WiFi routers, satellites, cell towers, and more.
- Although WiFi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
- Microwaves
- Bluetooth Devices
- Cordless Phone
- Surrounding Wi-Fi signals
- A truth of the modern world is that every household has their own WiFi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.
- Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
- Usage
- More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.
- Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.
1. Unifi netis brand
The following shows an Interface based on Unifi router
- Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.
- Enter Username and Password.
- Username = tmadmin
- Password = Adm@xxxx (xxxx refers to last four digits of MAC address)
- Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.
- Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.
- If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.
Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.
Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:
- My Astro
- Astro GO
- HBO GO
- Disney+ Hotstar
- iQIYI
- TVBAnywhere+
- beIN Sports Connect
- SYOK App
- AWANI App
- Astro Website
- Ideaktiv portals
You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).
The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.
The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.
