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Sign Up and Install Njoi | Sign Up and Install Njoi.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


ARE ANY OF THE PURCHASES ON MULTIROOM SMART TV SUBJECTED TO THE 8 GOVT TAX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE MAXIS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I REGISTER FOR SECUREGO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


ERR 009 YOU ARE NOT SUBSCRIBED TO THIS CONTENT

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I SUBSCRIBED TO ULTRA BOX ULTI BOX WITH BROADBAND DBB AND I HAVE TERMINATED MY SERVICES WHAT SHOULD I DO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I UPGRADED MY ASTRO PACKAGE RECONNECTED MY ASTRO SERVICE BEFORE 1ST MARCH 2024 WILL I BE CHARGED 8 SERVICE TAX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I AM UNABLE TO LOG IN TO THE ASTRO FIBRE APP WHAT DO I DO NOW

  • Consumer
  • Business
  • Corporate
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HOW DO I REDEEM MY REWARDS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


IF I M A NON MALAYSIAN LIVING OR WORKING IN MALAYSIA ARE MY ASTRO BROADBAND BUNDLE ASTRO FIBRE BUNDLE CHARGES SUBJECT TO SERVICE TAX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHY MY BROADBAND ACCOUNT IS BEING TERMINATED WITHOUT ANY REQUEST FROM ME

  • Consumer
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  • Advertising
  • Our Brands


HOW MUCH IS THE SUN NXT APP FOR ASTRO CUSTOMERS

  • Consumer
  • Business
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  • Advertising
  • Our Brands


MY PAYMENT IS STILL PENDING WHAT DO I DO NOW

  • Consumer
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  • Advertising
  • Our Brands


WHEN CAN I START ENJOYING MY VIP SUBSCRIPTION

  • Consumer
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INSTALLATION SETUP SATELLITE MODE ULTRA BOX ULTI BOX

  • Consumer
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IF I CANCEL MY ASTRO SUBSCRIPTION WITH DISNEY ENTITLEMENT WILL I NO LONGER BE ABLE TO ACCESS DISNEY

  • Consumer
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  • Advertising
  • Our Brands


HOW SECURE IS MY DATA THAT IS PROCESSED IN EKYC

  • Consumer
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ASTRO FIBRE HUAWEI K562E WIFI CHANNEL

  • Consumer
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  • Advertising
  • Our Brands


HOW DO I KNOW WHICH CONTENT PLAYS IN WHICH NEW CHANNEL LIST SINCE THE CHANNELS HAVE BEEN RENAMED

  • Consumer
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  • Corporate
  • Advertising
  • Our Brands


SWITCH FROM KIDS TO ADULT PROFILE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


DO I NEED TO RETURN MY EQUIPMENT AFTER TERMINATION OF MY ACCOUNT

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


SATELLITE DIAGNOSTICS ULTRA BOX ULTI BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CHANGE TV SETTINGS ULTRA BOX ULTI BOX

  • Consumer
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  • Advertising
  • Our Brands


TEST SATELLITE FREQUENCY ULTRA AND ULTI BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT IS THE CONTRACT PERIOD OF THE PVR BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP S25 HD ENABLED BOX

  • Consumer
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  • Corporate
  • Advertising
  • Our Brands


HOW CAN I GET COMPLIMENTARY ACCESS TO THE SUN NXT LITE APP

  • Consumer
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  • Advertising
  • Our Brands


WILL ASTRO SEND PAYMENT REMINDERS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I DIDN T RECEIVE ANY SMS NOTIFICATION ON THE ASTRO BOX SMART CARD SIM CARD RETRIEVAL REQUEST

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT IS A VIU PREMIUM SUBSCRIPTION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT IS THE PAPER BILL CHARGE AND WHO WILL BE CHARGED

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


UPDATE CARD EXPIRY DATE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I LOG IN TO THE ASTRO FIBRE APP

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT IF A CUSTOMER INSISTS ON THE REFUND THREE 3 MONTHS AFTER BEING CHARGED

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT IS THE ASTRO X3 PACKS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


REFRESH SIGNAL OF YOUR BOX HD ENABLED BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I CHECK MY ACCOUNT BALANCE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


ERROR MESSAGE YOUR CONNECTION HAS BEEN INTERRUPTED PLEASE WAIT RETRYING CONNECTION PRESS OK TO RETURN TO LIVE TV

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CAN I DOWNLOAD CONTENT FOR OFFLINE VIEWING

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WILL THERE BE ANY PENALTY FEES IF I CANCEL MY ZEE5 PREMIUM SUBSCRIPTION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I UNLOCK A LOCKED USER ACCOUNT

  • Consumer
  • Business
  • Corporate
  • Advertising
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RUN NETWORK DIAGNOSTICS ULTRA BOX ULTI BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CAN I RESCHEDULE THE TECHNICAL VISIT APPOINTMENT

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CONSTANT LOADING BUFFERING WHEN WATCHING VOD VIDEO ON DEMAND CONTENT

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHO MAY I CONTACT IF I ENCOUNTER ANY PROBLEMS WITH THE IQIYI APP

  • Consumer
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  • Advertising
  • Our Brands


WHAT HAPPENS IF I DE REGISTER SECUREGO

  • Consumer
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DO I NEED TO BEAR ANY SHIPPING COST FOR MY ULTRA BOX OR ULTI BOX RETURN

  • Consumer
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  • Advertising
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CHECK SMART CARD STATUS FROM STB DIAGNOSTICS HD ENABLED BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I KNOW IF I HAVE SUCCESSFULLY SUBSCRIBED TO THE ASTRO SUBSCRIPTION PACK WITH PLUG PLAY BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO BROADBAND

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


SLOW BROWSING AT CERTAIN WEBSITE MAXIS

  • Consumer
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  • Corporate
  • Advertising
  • Our Brands


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