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Sign Up and Install Njoi | Sign Up and Install Njoi.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


I AM AN EXISTING ASTRO BROADBAND CUSTOMER CAN I SIGN UP FOR THE NEW PACKS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHERE CAN I GET MORE INFORMATION ABOUT ASTRO REWARDS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I AM AN EXISTING SIMPLY SOUTH SUBSCRIBER CAN I STILL ENJOY SIMPLY SOUTH ON MY ULTRA OR ULTI BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT TELCO SERVICE PROVIDERS ARE COMPATIBLE WITH THE SMS ACCOUNT BALANCE SERVICE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT WILL I GET WHEN I SUBSCRIBE TO THE HBO MAX APP AS AN ADD ON VIA ASTRO AFTER 1 MARCH 2026

  • Consumer
  • Business
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  • Advertising
  • Our Brands


WHEN CAN I START ENJOYING MY VIP SUBSCRIPTION

  • Consumer
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  • Advertising
  • Our Brands


AS AN EXISTING ASTRO CUSTOMER WHAT HAPPENS TO MY EXISTING CONTRACTS UPON MOVING TO THESE NEW PACKS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHERE CAN I PROVIDE THE AUTHORIZATION LETTER

  • Consumer
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  • Our Brands


WHAT ARE THE DIFFERENCES BETWEEN 2 4GHZ AND 5GHZ FREQUENCY BANDS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I RETURN MY ASTRO FIBRE DEVICES AFTER SERVICE TERMINATION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I PURCHASE ASTRO FIRST MOVIES SERIES

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WILL I BE CHARGED AN 8 SERVICE TAX ON THE SWITCHING FEE FOR A FUTURE DATE ORDER THAT FALLS ON OR AFTER 1ST MARCH 2024

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW WILL THE SERVICE TAX BE CHARGED IN MY BILL STATEMENT

  • Consumer
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  • Advertising
  • Our Brands


HOW LONG IS THE CONTRACT PERIOD FOR THE ASTRO X3 PACKS

  • Consumer
  • Business
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  • Advertising
  • Our Brands


I AM A MOVIES ASTRO ONE EPIC PACK CUSTOMER HOW DO I ACTIVATE PRIME VIDEO

  • Consumer
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  • Advertising
  • Our Brands


CAN I CHOOSE TO OPT IN OPT OUT OF RECEIVING ANY MARKETING MATERIALS VIA EMAIL FROM IQIYI

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I START WATCHING ASTRO GO IMMEDIATELY AFTER MY PAYMENT IS CONFIRMED

  • Consumer
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  • Our Brands


SLOW INTERNET CONNECTION ALLO

  • Consumer
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  • Our Brands


I DID NOT RECEIVE RECOVERY EMAIL OR VERIFICATION CODE TO RESET MY ASTRO ID PASSWORD WHAT SHOULD I DO

  • Consumer
  • Business
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  • Advertising
  • Our Brands


IS DISNEY AVAILABLE ON ASTRO GO

  • Consumer
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  • Our Brands


WHERE CAN I ACCESS THE SUN NXT APP

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


IS IT POSSIBLE TO REQUEST E INVOICING FOR MY PAST BILLS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I HAVE DECIDED TO CANCEL MY MULTIROOM SMART TV SUBSCRIPTION A FEW DAYS AFTER SIGNING UP WILL MY SUBSCRIPTION FEE BE PRORATED

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


ERROR MESSAGE YOUR CONNECTION HAS BEEN INTERRUPTED PLEASE WAIT RETRYING CONNECTION PRESS OK TO RETURN TO LIVE TV

  • Consumer
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  • Corporate
  • Advertising
  • Our Brands


BOX NOT RESPONDING TO REMOTE CONTROL HD ENABLED BOX

  • Consumer
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  • Advertising
  • Our Brands


CAN I CHANGE MY BILL DELIVERY METHOD FROM E BILL TO PAPER BILL WHILE MY E INVOICE IS STILL ACTIVE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I HAVE QUESTIONS ABOUT DISNEY CONTENT PRODUCT FEATURES AND APP FUNCTIONS WHO CAN I CONTACT

  • Consumer
  • Business
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  • Advertising
  • Our Brands


WHAT CAN I DO IF I HAVE MISSED THE 3 DAYS WINDOW PERIOD TO COMPLETE EKYC VERIFICATION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


ERR 008 YOU ARE ATTEMPTING TO PLAY A CONTENT THAT IS NOT PART OF YOUR SUBSCRIPTION

  • Consumer
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  • Advertising
  • Our Brands


HOW DO I KNOW WHICH CONTENT PLAYS IN WHICH NEW CHANNEL LIST SINCE THE CHANNELS HAVE BEEN RENAMED

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHY AM I BEING PROMPTED TO COMPLETE A CAPTCHA DURING PRIME VIDEO ACTIVATION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


UPDATE SERVICE ADDRESS WITHOUT RELOCATION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


IF I PURCHASED A PACKAGE AFTER 29TH FEBRUARY 2024 WILL I BE CHARGED AN 8 SERVICE TAX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I M CURRENTLY SUBSCRIBED TO ASTRO BROADBAND BUNDLE ASTRO FIBRE BUNDLE IF I DOWNGRADE MY PACKAGE TO ASTRO TV PACK ONLY WILL I STILL BE CHARGED 6 SERVICE TAX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT CAN I DO IF I STILL GET ERROR VERIFICATION FAILED AFTER A FEW ATTEMPTS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CAN I CHANGE THE INTERFACE LANGUAGE OF THE IQIYI APP

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


ERR 1001 ERR 001 A PROBLEM OCCURRED DURING PLAYBACK

  • Consumer
  • Business
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  • Advertising
  • Our Brands


REQUEST FOR RELOCATION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHY CHOOSE ASTRO ONE PACK

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW TO SUBSCRIBE TO THE SUN NXT APP VIA ASTRO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


REFRESH BOX SETTING CLEAR NVRAM ULTRA ULTI BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT IS THE DIFFERENCE BETWEEN TRANSFER OF EQUIPMENT OWNERSHIP MERGE OF EQUIPMENT AND SPLIT OF EQUIPMENT

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


BOX NO POWER HD ENABLED BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


ROUTER NO POWER ASTRO FIBRE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


ARE THERE ANY SUBTITLES OR DUBBING AVAILABLE FOR THE CONTENT ON SIMPLY SOUTH

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I REGISTER FOR SECUREGO

  • Consumer
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  • Our Brands


HOW DO I KNOW IF I AM BEING CHARGED FOR THE BOX FEE 1

  • Consumer
  • Business
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  • Advertising
  • Our Brands


CAN I UPDATE MY EMAIL ADDRESS MOBILE NUMBER FOR MY ASTRO ID

  • Consumer
  • Business
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  • Advertising
  • Our Brands


I AM A CUSTOMER SUBSCRIBING TO AN ASTRO SUBSCRIPTION PACKS THAT ARE BUNDLED WITH NETFLIX AND I WOULD LIKE TO REMOVE NETFLIX FROM MY SUBSCRIPTION DUE TO THE PRICE INCREASE CAN I DO SO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


UNABLE TO PLAY VIDEO HDCP FAILED ULTRA ULTI BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


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