We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.

**Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.

Should there be any changes in plans we will keep our customers informed on any new development.

Currently the Multiroom (Smart TV) app is supported on four (4) brands with the software version listed below:

1. Sharp
2. Sony
3. LG
4. Samsung

Customers subscribing to the following Astro packs will get to automatically enjoy Disney+ Hotstar as part of their newer, bigger and better packs

• Movies Pack
• Movies Plus Pack
• Premium 1
• Premium 3
• Platinum Pack

 

Customers with any of the above subscriptions with an Ultra or Ulti Box will also be able to enjoy Disney+ Hotstar on their big screen TV via their Astro Box, in addition to disneyplushotstar.my  and the mobile app. Please click here on how to access Disney+ Hotstar on the Ultra/Ulti Box.

 

Astro customers who are not on the above Packs may upgrade to the Movies, Movies Plus, Premium 1, Premium 3 or Platinum Pack to receive access to Disney+ Hotstar at no additional cost. Alternatively, customers may visit www.astro.com.my/disney to subscribe to Disney+ Hotstar Premium through a 3-month plan via Astro at RM54.90 (NP: RM79.90 quarterly, Astro customer may see up to 30% savings in their Disney+ Hotstar Premium subscription)

 

For more information, please visit www.astro.com.my/disney. If you need further help, please WhatsApp “DH Help” to Astro or call them at 03-9543 3838 for assistance.

By changing from a higher contract duration e.g., 24-months commitment period to lower contract duration e.g., 12-months, a proration of the cancellation fee will be applicable whereby you will be charged per contract's month balance against the maximum cancellation fee agreed upon during sign up for the offer.

A proration of the cancellation fee will be applicable whereby you will be charged per contract's month balance against the maximum cancellation fee agreed upon during sign up for the offer.

You will start a new contract with 12-months commitment and receive the corresponding discount for that duration.

Check out how a cancellation fee is calculated with examples via this link:

Please contact your issuing bank to enable card-not-present (CNP) transactions. This security measure helps us to protect your card information from being misused in fraudulent transactions.

The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.

Please update your auto-debit payment details via My Astro Portal.

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your Ultra Box. You should no longer be experiencing this problem.

If issue persist, please submit the issue in our Feedback Form with the error details and provide sim card number for assistance.

The recommended home internet speed for a smooth viewing is 10Mbps.

My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.

Having trouble with  your phone line ?

You may proceed to contact below dedicated service provider directly

1 800 1818 18

Once you have received the eKYC link, you need to complete the verification within 3 days.

Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.

 

Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.

 

For customers subscribed to our New Astro Packs (for example: Primary, Entertainment or Sports Packs), you will be charged a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

 

For customers subscribed to our Old Astro Packs (for example: Super or Dynasty Packs), there will be a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower or same fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) OR Kids add-on (RM9.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

 

You may register for auto-debit via: -

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1.My Astro website.

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2.MyAstro App.

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3.Any of our AstroExperience Store.

Please follow the steps below to reset your password:

No, you will not be automatically switched to the new pricing. To perform a manual switch, please contact us at 03-9543 3838.

Yes, your charges during the deferment days will be pro-rated and reflected in your next bill. Please note that due to the recent requested change in your Astro account, the expiry date for your Disney+ Hotstar (3-months pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.

You would have to create a new Astro ID with your email address or mobile number and link your Astro subscription. Please follow the steps in the link here

No, you will not be charged 8% Service Tax for paper billing option.

Starting 23 March 2023, all Astro customers can subscribe to ZEE5 Premium via Astro as an add-to bill service for only RM10.60/month and enjoy the app’s exciting content offerings on the big screen via the Ultra Box, Ulti Box, website or on-the-go via the ZEE5 mobile app, available on Android and iOS devices.

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FAQs: ZEE5 on Astro

About the ZEE5 app

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1. What is ZEE5?

ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.

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2. How can Astro customers enjoy ZEE5?

Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.60/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices. 

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For more details on the ZEE5 Premium Membership, please refer to Q12 – Q16.

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3. How can I subscribe to ZEE5 via Astro?

All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.60/month by visiting www.astro.com.my/zee5. 

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Please follow the steps below to subscribe:

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Step 1: Go to www.astro.com.my/zee5

Step 2: Log in with your Astro ID

Step 3: Key in your email address and proceed to add ZEE5 to your bill

Step 4: Now, enjoy all your favourite shows on ZEE5!

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4. How do I access ZEE5 on my Ultra/Ulti Box?

After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:

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Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail

Step 2: Scan the QR code on screen with your mobile device

Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app. 

Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!

Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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5. Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?

You will be able to watch the same video on demand content on your Ultra/Ulti Box as the ZEE5 mobile app or website. However, ZEE5 live channels are currently not available on the Ultra/Ulti Box. Please stay tuned for updates!

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6. Can I access the ZEE5 app outside of Malaysia?

No, your ZEE5 app is accessible within Malaysia only. 

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7. Can I download content on the ZEE5 app for offline viewing?

Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos. 

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8. What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

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9. How many devices can I use to stream ZEE5 at the same time?

You can access your ZEE5 Premium account on up to five (5) devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices. 

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10. Are there any subtitles or dubbing available for the content on ZEE5?

Yes, to enable subtitles or dubbing in your desired language, click on the subtitles/dubbing selection option at the bottom right corner of the video player, then click on the language you desire.

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11. Can I change the interface language of the ZEE5 app?

Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”.

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ZEE5 Premium Subscription

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12. What is a ZEE5 Premium subscription? 

ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.

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13. How much does a ZEE5 Premium subscription cost?

Astro customers can enjoy a special offer of RM10.60/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro. 

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14. When can I start enjoying my ZEE5 Premium subscription?

You will be able to enjoy all the content on ZEE5 immediately upon successful purchase from the Astro website. You may enjoy your Premium privileges from the ZEE5 app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.Zee5.com).Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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15. How do I cancel my ZEE5 Premium subscription?

You may cancel your ZEE5 Premium subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave the ZEE5 app before your subscription period ends.

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16. Will there be any penalty fees if I cancel my ZEE5 Premium subscription?

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

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App Issues

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17. Who may I contact if I encounter any problems with the ZEE5 app?

If you require assistance with the app:

1. Submit an in-app feedback form via the ZEE5 website: https://www.zee5.com/contactUs/

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If you have issues on billing and entitlement, you may contact Astro’s Customer Service by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing “Hi” at 03-95433838 for assistance

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18. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

In your first Astro bill, the first month's bill will be deducted accordingly excluding tax. You will still need to pay the full tax amount for your first month as per your first month's bill.

Note: Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre + TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.

Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.

No, Ultra Box is only available for Entertainment Pack and above only.

The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, NHK World, Radio, Sky News channels and 3rd party apps such as Netflix, Disney+ Hotstar are not available via the Multiroom (Smart TV).

The Malaysia Communication and Multimedia Commission (MCMC)has issued a directive to all telecommunication companies (telcos) to block the sending and receiving of SMS with URL links. The move is aimed at preventing users from becoming victims of online scams. This exercise is applicable for all person-to-person SMS with URL links sent to or received from local and international mobile numbers, which has already taken effect as of 2 May 2023.

STEP 1
Check on the adapter's power light.
If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

STEP 2
Ensure power cable is connected tightly.
Plug in power cable to different power socket and switch on the plug.
You should no longer be experiencing this  problem.
If issue remains, proceed to STEP 3.

STEP 3
Try a different power socket to connect the equipment.
Turn on the power socket and check the adapter's power light.

If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.

No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.

Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.

STEP 1

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Try to change channels on your Astro  remote.

INDICATOR: LED blinking 3 times / NO LED blink

SOLUTION: Replace new battery

Proceed to Step 2.

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INDICATOR: LED blinking 1 time

Confirm it's not your Astro remote faulty, let's proceed to Step 3.

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STEP 2

If issue remain after the battery replacement, this might be due to a faulty Astro remote.

Try changing the channel manually directly from the box front panel (If any).

If it's working, you might need to  replace your Astro remote.

You may walk-in to our nearest Customer Service Center for the replacement.

STEP 3

You need to refresh the box setting by initiate manually from box front panel.    

Refer to Refresh Box setting Guide steps here.

You may reach out to Astro's customer service at 03-95433838 if you think there's an error regarding your redemption or rewards.

Astro sends regular payment reminders to customers via SMS until their current charges have been paid. However, we encourage customers to pay their bill as soon as possible to avoid disconnection of Astro service. Please reach out to us here if you require more information about payment reminders or to change your contact details.

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.

 

Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM 15.00 will be reflected in your Astro subscription bill in two weeks' time.

The RM15 monthly rebate (before Govt. Tax) will be applicable to all on-going Multiroom Smart TV subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.

The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.

Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.

Yes,existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre offer. The 24-month contract will be renewed.

However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

‍*Subject to Terms &Conditions of your contract

You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.

If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.

You must subscribe to an Astro subscription (NJOI customers are not eligible) in order to get the Ulti Box. 

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The eligibility criteria for the Ulti Box are as follows:

New Customers

All new Astro customers with a monthly subscription fee of below RM100 will be entitled to select the Ulti Box upon signing up for Astro’s packages. 

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Existing Customers (Box Upgrade for Primary or Multiroom)

Existing customers are required to have an internet connection at home with a recommended internet speed of 10Mbps and above in order to upgrade your existing box to Ulti Box. 

Note: 

·      Existing Ultra Box customers are not eligible for a swap to the Ulti Box.

·      If your existing box is a PVR, you will lose access to all the recordings stored in the PVR

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Multiroom (New subscription)

Customers subscribing for an additional multiroom subscription are entitled to select the Ulti Box as part of the subscription.

The Multi-user Profile feature allows customers to create individual profiles within their Astro Box and Astro GO with the following personalisations:

• Personalised Recommendations
• Continue Watching 
• Watch List
• Last Viewed Channel
• Favourite & Blocked Channels

The MUP feature is a great way to allow individual users to tailor personal Astro experiences whilst using a shared device (e.g.: Astro Box) in the household, providing them with better personalised recommendations and encouraging better content discovery.

Click here to find out more on this new feature and how to use it!

You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

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STEP 1

On your remote, press the HOME button and the home menu will be  displayed on top of your screen.

STEP 2

Navigate to SETTINGS.

STEP 3

Navigate to Satellite Settings and press “OK”.

STEP 4

Navigate to Diagnostics and press “OK”.

 

STEP 5

Refer to the signal strength on your screen.

If it is 65 or higher, please take the screenshot and submit your feedback form.

If it is below 65, please go to Step 6.

 

STEP 6

Switch off the power for your box and  make sure that the adapter’s power light is off.

 

STEP 7

Unscrew the satellite cable from the box  and pull it out.

STEP 8

Plug the satellite cable back into the  box and screw it back securely.

 

STEP 9

Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.

 

STEP 10

Turn on your box. You should no longer be experiencing this issue.

If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.

 

Centralized  Dish

If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.

STEP 1

Check on the adapter's power light.

If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.

Otherwise, if the adapter's power light is OFF, switch off the power for your box.

STEP 2

Ensure power cable is connected tightly.

Plug in power cable to different power socket and switch on the plug.

You should no longer be experiencing this problem.

If issue remains, proceed to STEP 3.

STEP 3

Try a different power socket to connect the equipment.

Turn on the power socket and check the adapter's power light.

If there is no light on your power adaptor's, please submit the issue on our Feedback Form with error details and provide your sim card number for assistance.

Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.

 

 

1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser  such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    
3. On the address bar, type http://192.168.100.254 and below page will appear.

 

Login using your username and password if you have changed the router login setting. Otherwise, your default router  login is as per below.          

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.

 

5. At the top of the page, click WLAN to configure the WiFi parameters.

6. To change the channel on 2.4G, click the drop-down arrow for Channel, then select your desired channel.

7. Then, click "Save & Apply" for the changes to take place.

8. You may make the same changes for 5G by click the drop-down arrow for Channel, then select your desired channel.

9. Then, click "Save & Apply" for the changes to take place.

What is beIN SPORTS CONNECT?

beIN SPORTS CONNECT is the ultimate live streaming sports service that provides you with access to global sporting events both LIVE and on-demand such as major European football leagues and over 3,000 hours of live tennis via Astro's Ultra Box, Ulti Box, mobile app or web.

How do I access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
On the beIN SPORTS CONNECT mobile app:
Step 1: Open the "beIN SPORTS CONNECT" app and go to your Profile
Step 2: Select "Sign in with Astro" and log in with your Astro ID
Step 3: Go to "Settings" and select the TV Login option
Step 4: A QR code scanner will appear.

Follow the steps below to pair the mobile app with your TV screenOn the Astro Ultra/Ulti Box:
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!

Who is entitled to access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box. For further enquiries, please WhatsApp "Get beIN" to our Customer Contact Center at 03-9543 3838.

What are the content available in the beIN SPORTS CONNECT app?
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue

Can I stream on more than one device at the same time?
No, you can only stream the beIN SPORTS CONNECT app on one device at a time.

How many devices can I use to watch beIN SPORTS CONNECT?
You can have up to five (5) devices registered to your account at any given time. However, you can only stream from one (1) device at a time.

Can I download content for offline viewing?
Unfortunately, downloading of content is not a feature that is currently available.

Are subtitles or dubbing available for the content on beIN SPORTS CONNECT?
Unfortunately, subtitles and dubbing options are currently not available.

How can I subscribe to beIN SPORTS CONNECT via Astro?
The beIN SPORTS CONNECT app is not available as an add-to-bill option. Please visit www.product.astro.com.my/tv to sign up to one of our TV Packs with the Sports subscription.

Can I access the beIN SPORTS CONNECT app outside of Malaysia?
No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.

How do I register for an Astro ID?
Download the beIN SPORTS CONNECT app > Select "Login with Astro"> Click "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?

You may contact Astro's Customer Service by:

1. Submitting a feedback form here: https://support.astro.com.my/feedback-form
2. Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance

The beIN SPORTS CONNECT app won't load after I pressed "cancel" when logging in; what do I do now?
Step 1: Close the "Astro ID Login" tab in your browser, then close your mobile app browser (Safari, Google Chrome, Mozilla Firefox etc).
Step 2: Close the beIN SPORTS CONNECT app on your mobile device.
Step 3 Reopen the beIN SPORTS CONNECT app and try to log in again.

Will my personal information be protected?
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.

We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.

Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.

Yes, an existing IPTV customer is eligible to switch to Astro Fibre. However, your IPTV services will be switched to a Plug & Play service, and your existing Astro PVR / B.yond Box will be upgraded to the Ultra/Ulti box. There is no additional charge for the Astro Ultra/Ulti upgrade. Please note that you will be re-contracted for 24 months upon installation.

 

Only new and existing Astro Fibre customers with the latest RG21 router can use the Astro Fibre app.