Sign Up and Install Njoi | Sign Up and Install Njoi

Frequently Asked Questions

Find your answers here.

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

WHAT WILL HAPPEN TO MY NETFLIX ACCOUNT IF I CANCEL MY ASTRO SERVICE OR CHANGE MY ASTRO PACKAGE?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

DO I HAVE TO BE AN EXISTING ASTRO CUSTOMER TO HAVE AN ASTRO ID?

No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.

WHERE DO I VIEW MY PAYMENT HISTORY?

To check your payment history for your Astro bill, you can do it through My Astro. Here's how:

1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account > Bills > Payment History
4. You will be able to see your payment history for the last twelve (12) months

💳 Want to manage your Astro bills easily?

📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps

HOW CAN ASTRO CUSTOMERS ENJOY WETV?

Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM13.90/month (RRP RM13.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.

For more details on the WeTV VIP Membership, please refer to Q12 - Q17.

HOW DO I REGISTER FOR AN ASTRO ID?

Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

HOW DO I GET ADDITIONAL MOVIES WITH VIDEO ON DEMAND?

Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the

Home

button and select

On Demand

. Use the arrow keys to scroll to

Store

. Pick and choose to rent any movie for up to 48hours.

IS THE PARTNERSHIP WITH NETFLIX IS A MONOPOLY OF OTT APPS?

Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies in one place. Astro customers will be able to enjoy greater convenience by having Netflix bundled with their Astro subscription, consolidating the subscriptions, and providing easy access for payment in a single bill, at the best value.

WHY MY BROADBAND ACCOUNT IS BEING TERMINATED WITHOUT ANY REQUEST FROM ME?

After 62 days of non-payment, your broadband account will be terminated, and an Early Termination Fee (ETF) will be applied for the remaining contract. If you would like to continue with the service, you need to clear the outstanding balance and apply a new account.

CAN I REQUEST FOR TRANSFER OF EQUIPMENT OWNERSHIP / MERGE OF EQUIPMENT / SPLIT OF EQUIPMENT IF I HAVE AN OUTSTANDING BALANCE IN MY ACCOUNT?

Settlement of total outstanding balance is to be made prior to any of the request.

WHY WAS I NOT INFORMED OF THIS SMS BILL SERVICE CESSATION?

Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.

WHY DOES ASTRO NEED TO SHARE MY MONTHLY INVOICE OF RM10,000 OR ABOVE WITH LHDN?

Starting 1 January 2026, Astro is required under Section 82C(11) of the Income Tax Act 1967 to submit any monthly invoice of RM10,000 or more directly to LHDN. This process does not require customer consent and is part of regulatory compliance. Rest assured, it will not affect your billing or Astro services.

WHAT HAPPENS IF I LOSE MY ULTRA BOX, ULTI BOX?

Customers who have lost their Ultra Box or Ulti Box will be charged RM 100 (exclusive of Sales and Service Tax).

WHEN I CREATE A NEW NETFLIX ACCOUNT TO LINK TO MY ASTRO BILL, WILL I LOSE ALL MY CURRENT WATCHING HISTORY IN NETFLIX?

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

WHAT IS THE DIFFERENCE BETWEEN SUN NXT LITE AND SUN NXT PREMIUM?

Sun NXT Lite app	Sun NXT Premium app
Enjoy up to 6 linear channels Video On Demand (VOD) content (TV shows), with more than 2000 hours of content. Inclusive of ads	Enjoy up to 34 linear channels in various languages (Tamil, Telugu, Malayalam, Kannada, Bengali & Marathi) More than 4,200 movies – some of Sun Pictures’ blockbuster movies will go to Sun NXT within a month – 3 months after theatrical release. More than 50,000 hours of VOD Content (TV shows). Additional content – music videos & short content. No ads

WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING TO THE NEW PACKS?

For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.

Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.

WHERE DO I GO TO FIND OUT MORE ABOUT THE MULTIROOM (SMART TV)?

For more information on the product including offers and setup, visitproduct.astro.com.my/multiroom.

HOW MUCH CANCELLATION FEE WILL I BE CHARGED IF I DOWNGRADE MY PACKS OR TERMINATE ASTRO SERVICES BEFORE THE END OF MY CONTRACT TERM?

The amount you're charged depends on:

Your contract period and how long's left of your minimum term from the date your subscriptions end, calculated in months.
Your current box type - Ultra or Ulti/Other Astro Boxes
The packages you subscribe to, including App services such as Disney+ and Netflix

I REMEMBER HAVING AN ASTRO ID, BUT WHEN I TRIED TO RETRIEVE MY ASTRO ID OR RESET MY PASSWORD, MY ACCOUNT CANNOT BE FOUND; WHAT DO I DO NOW?

Please visit any of Astro’s digital platform that you would like to log into, such as Astro’s official website (www.astro.com.my). Then, create a new Astro ID using your email address or mobile number by clicking “No Astro ID? Create Now!”. After creating your new Astro ID, please use it to log into our digital platforms moving forward.

If you have an active Astro subscription, you may also link it to your Astro ID. Please click here for the guide.

WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO & BROADBAND?

Astro & Broadband comes with 24-month contract commitment.

HOW DO I TRACK MY DELIVERY STATUS?

You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).

HOW CAN I REPORT POTENTIAL COPYRIGHT INFRINGEMENT OF ASTRO CONTENT?

Astro invests billions of ringgits in content annually to keep Malaysians entertained and informed. Hence, we work alongside industry players, content partners and regulators in protecting intellectual property so that Astro can continue to produce and aggregate compelling content for our viewers.

We continue to educate and raise awareness among the public and businesses about the economic and social losses caused by content piracy. You can play your part in combating piracy by reporting potential copyright infringement of Astro content to the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) on the following channels:

1-800-886-800 (hotline)
03-8882 6088 (Enforcement Command Centre)
+6019-279 4317 (WhatsApp)

WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?

You can request for a password reset by clicking on "Forgot My Password' at the login page.

WILL THERE A PRICE INCREASE FOR THE APPS ON ASTRO?

Zee5 is the only app that has a change in price upon the SST increase. Prices of Netflix, Disney+ , Viu, iQIYI, WeTV and Qalbox will not be affected.

WILL I BE CHARGED 8% SERVICE TAX ON THE RECONNECTION FEE IF THE EXECUTION WAS DONE BEFORE THE 1ST MARCH 2024 BILL?

No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.

HOW LONG DOES PAYMENT VIA CHEQUE TAKE TO BE POSTED?

Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.

WILL ASTRO AUTOMATICALLY MIGRATE EXISTING ASTRO CUSTOMERS TO THE ASTRO X3 PACKS?

There will be no automatic migration. Customers will continue with their existing Astro plans as usual and may choose to subscribe to Astro X3 separately if they wish.

CAN I CHANGE THE INTERFACE LANGUAGE OF THE IQIYI APP?

Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language

I’VE PAID MY ASTRO BROADBAND BUNDLE/ASTRO FIBRE BUNDLE BILL IN ADVANCE (MONTHLY/QUARTERLY/YEARLY). WILL I BE CHARGED 6% SERVICE TAX STARTING BILL DATE 9TH JULY 2024 ONWARDS?

If your monthly/quarterly/yearly bill has not been generated yet as of 9

July 2024, the 6% Service Tax will be reflected accordingly. For customers whose bill has been generated, the 6% service tax will be reflected in the next bill cycle following your bill frequency.

HOW CAN ASTRO CUSTOMERS ENJOY ZEE5?

Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.80/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices.

HOW DO I RECYCLE OTHER ASTRO EQUIPMENT?

If you have a random Astro power cable, remote control or old box lying around at home, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

For all recycling-related questions, please click here.

I HAVE DECIDED TO CANCEL MY SUBSCRIPTION; WILL MY ADVANCE PAYMENT BE REFUNDED?

Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please WhatsApp "Hi" to us at 03-9543 3838. Then select Billing Services, provide your IC number if requested, and choose Refund Request.

The refund process will take approximately 14 days for processing with your issuing bank.

However, if you decide to cancel your subscription after the Astro box installation (during your contract period), a prorated early termination fee will apply.

WHO MAY I CONTACT IF I ENCOUNTER ANY PROBLEMS WITH THE IQIYI APP?

There are 4 ways for you to contact us for assistance:

Submit an in-app feedback form via the iQIYI app by following these simple steps:
- Step 1: Click on your Profile
- Step 2: Click on "Help & Feedback"
- Step 3: Click on "Feedback" at the bottom of the page
- Step 4: Fill in your email address. Please ensure it is accurate as you will be contacted via this email address.
- Step 5: Briefly explain the problem/trouble/feedback
- Step 6: Click "Submit"
Please contact the iQIYI customer service team via [email protected]. You will receive a response within 3-5 working days.
Kindly include your iQIYI UID information when you submit your feedback via email by following these simple steps:
- Step 1: Open the iQIYI app
- Step 2: Tap on the "Me" button at the bottom right
- Step 3: Tap on your username at the top left
- Step 4: Scroll down to the "Personal Data" page and copy your "UID" number
If you are an Astro customer, you may also contact our Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form;
- Reaching to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

I AM CURRENTLY SUBSCRIBED TO THE ASTRO BROADBAND BUNDLE/ASTRO FIBRE BUNDLE. WILL I BE CHARGED 6% SERVICE TAX FOR ASTRO TV SMARTCARD/SIM CARD REPLACEMENT?

Yes, the 6% Service Tax will be imposed for Astro Smartcard/SIM card replacement effective bill date 9

July 2024 onwards.

IS THERE A RECORDING FEE ATTACHED TO THE PVR?

You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.

I AM A 3RD PARTY, CAN I REQUEST ON BEHALF OF ACCOUNT HOLDER?

No, we’re unable to proceed if request from 3

party. We will need account holder to submit the request or an Authorization letter from account holder is required.

IS THERE A 12-MONTH OR 0-MONTH CONTRACT IF I SIGN UP ASTRO & BROADBAND?

No, Astro & Broadband only offers a 24-month contract period upon sign up.

WHEN CAN I START ENJOYING MY VIP SUBSCRIPTION?

You will be able to enjoy all the content on the iQIYI app immediately upon successful purchase from the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.

I AM NOT INTERESTED IN THESE NEW PACKS; CAN I ADD OR UPGRADE MY CURRENT SUBSCRIPTION?

Yes, you may enhance your existing pack with desired content, app and service add-ons via My Astro App or My Astro Web.

STEP 1: Log in using your Astro ID
STEP 2: Go to Account
STEP 3: Tap on Subscription
STEP 4: Tap on Add-ons
STEP 5: Tap on Manage your add-ons to view other steaming apps you are not subsribed to
STEP 6: Tap on the steaming app you wish to add on
STEP 7: Tap on Confirm Order

Step-1	Step-2	Step-3
Choose a plan & sign-up online.	Sit back & wait for installation.	Enjoy your new Astro / Broadband!

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Frequently Asked Questions

If we are good, tell your friends.
If we are not, tell us.

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Nationwide Installation

Frequently Asked Questions

If we are good, tell your friends.If we are not, tell us.

If we are good, tell your friends.
If we are not, tell us.