Sign Up and Install Njoi | Sign Up and Install Njoi.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE; CAN I SWITCH AND SIGN UP FOR ASTRO FIBRE?

Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.

An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.


I AM A MOVIES PACK CUSTOMER. CAN I SIGN-UP FOR MULTIPLE ACCESS TO DISNEY+ HOTSTAR?

Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.


HOW WILL I KNOW IF MY SPEED PLAN HAS BEEN SUCCESSFULLY UPGRADED?

You may verify if your speed plan has been successfully upgraded during the installation process with your Astro installer before sign-off. If you would like to confirm the status of your speed upgrade after installation, you may contact Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.  

 


HOW LONG DOES PAYMENT VIA CHEQUE TAKE TO BE POSTED?

Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.


HOW CAN I CHECK MY ASTRO OR FIBRE/BROADBAND BILL AND OUTSTANDING BALANCE?

You may check your bills and outstanding via:

  • Channel 200 from your Astro Box.
  • Astro Self Self-Serve Portal or MyAstro App via this link.
  • WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    WHO CAN ENJOY DISNEY+ HOTSTAR ON ASTRO?

    Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home for global, and Malaysian hits. Astro customers can now subscribe to Disney+ Hotstar through the new, bigger and more diverse Packs, i.e.: Movies, Premium 1, Premium 3 or Platinum Pack. The streaming service brings together blockbuster movies from Hollywood to Hallyu and award-winning content from Disney, Marvel, Star Wars, Pixar, National Geographic, FX, 20th Centuary Studios and more including exclusive premieres from leading Malaysian studios. Take your family entertainment to the next level with Disney+ Originals like I am Groot, Prey, Baymax, Obi-Wan Kenobi, She-Hulk, IN THE SOOP: Friendcation and more - with the convenience of one monthly bill for all your entertainment needs. 

    Movies Pack, Premium 1, Premium 3 and Platinum customers as well as customers on the Starter Plus Pack, Value Plus Pack, and Disney+ Hotstar (3-months Pass) can enjoy Disney+ Hotstar on Astro. 

    Customers can subscribe to Disney+ Hotstar via astro.com.my/Disney, as well as via authorised retailers and dealers. 


    WHEN WILL THE NEW PACKAGES BE AVAILABLE?

    The new packs will be available for existing and new Astro customers starting 9 November 2021.


    I HAVE SUFFICIENT FUNDS IN MY ACCOUNT. WHY IS MY PAYMENT UNSUCCESSFUL?

    Please check SMS received on the unsuccessful payment status and should you require further clarification contact your issuing bank for clarification or contact us via WhatsApp.


    I HAVE RECEIVED AN AUTO ACTIVATION SMS, HOW DO I LOG IN TO DISNEY+ HOTSTAR ON MY ULTRA/ULTI BOX?

    Starting 29 August 2022 (for Ulti Box customers) and 2 September 2022 (for Ultra Box customers), you will be able to log in to Disney+ Hotstar using your registered mobile number by following these simple steps: 

    Step 1 - You will receive a Disney+ Hotstar auto-activation SMS on your registered mobile number. 

    Step 2 - Press the Home button on your Astro remote. Under the "Apps


    WHERE CAN I GET MORE INFORMATION REGARDING CHINESE CONTENT AND TVB ANYWHERE+ APP?

    If you would like more information or to provide feedback, kindly log in to our support page via support.astro.com.my. For more questions regarding Astro Pack, you may reach out to us via call at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays).
     


    HOW DO I ACTIVATE MY DISNEY+ HOTSTAR ACCESS WITH MY ASTRO SUBSCRIPTION?

     Activate your Disney+ Hotstar access with your Astro subscription, using the steps below:

    • Step 1 - Create- and verify your Astro ID at astro.com.my/astroID. If you already have an existing Astro ID, go to Step 2.
    • Step 2 - Goto astro.com.my/Disney. Login with your Astro ID, activate with your mobile number and verify with a one time passcode (OTP) sent to your mobile number.
    • Step 3 - Download the Disney+ Hotstar app or login via web, and sign in with the mobile number provided in Step 2. Start streaming!


    I AM AN EXISTING ASTRO FIBRE 50MBPS CUSTOMER; ARE THERE ANY AVAILABLE OFFERINGS FOR ME?

    Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
     


    IS MY DATA/INFO SECURED?

    You can be assured that your data are safe with us. Astro implemented sufficient security measures to protect customer data and fully comply to Personal Data  Protection Act


    PHONE LINE ISSUE - MAXIS

    Having trouble with  your phone line ?

    You may proceed to contact dedicated service provider directly - 1 800 8211 23


    HOW DO I ACCESS THE DISNEY+ HOTSTAR APP ON THE ULTRA OR ULTI BOX?

    Please first ensure Disney+ Hotstar access is included and has been activated as part of your Astro subscription. Once you have completed your activation process, you can enjoy Disney+ Hotstar on the Ultra box with these simple steps:

    • Step 1 -Press "Home' on your Astro remote control. On the apps rail, select "Disney+ Hotstar' app > OK > My Account


    WHAT WILL BE INCLUDED IN MY ASTRO BILL?

    Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.


    10. I HAVE A USERNAME, BUT MY ACCOUNT IS NOT LINKED TO AN EMAIL OR MOBILE NUMBER; WHAT DO I DO NOW?

    You would have to create a new Astro ID with your email address or mobile number and link your Astro subscription. Please follow the steps in the link here


    HOW DO I ADD A NEW OR AN EXISTING NETFLIX ACCOUNT TO MY ASTRO BILL?

    You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

    If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

    1. Cancel your existing subscription with Netflix  
    1. Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  
    1. To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  
    1. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

     


    HOW DO I CONNECT MY PVR TO WI-FI TO ACCESS VIDEO ON DEMAND?

    Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:

    (a) Wi-Fi Enabled PVR (DMT5)

    ·      Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”

    ·      Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required

    ·      Once connected, the icon below will appear on the screen.

    ‍
          Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password

    ·      Press the “Home” button and select “On Demand” to start watching videos on demand!

    ‍

    (b) Non-Wi-Fi Enabled PVR (HD PVR)

    There are two ways to connect your HD PVR decoder to your home Wi-Fi
    (i) Using the Ethernet (LAN) cable 
     

    ·       Plug in the LAN cable from your modem into the PVR network port

    ·       Once connected, the icon below will appear on the screen

    ·       Press the “Home” button and select “On Demand” to start watching videos on demand!

    (ii) Using an Astro Wi-Fi dongle as per shown below

    Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.

    Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."

    Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.

    Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!

    *The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).


    WHERE CAN I VIEW ALL MY BILL STATEMENTS?

    Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.


    CONNECT TO NEW WI-FI CONNECTION - ULTRA BOX / ULTI BOX

    Connect your Ultra Box/Ulti Box today and get the full value for your subscription. We believe we can provide you the best entertainment experience in Malaysia, and it all starts with connecting your box to the internet.

    Want to enjoy these features for free?

    • Continue watching Astro even when it’s raining.
    • Binge-watch and catch-up to 110,000 videos on-demand from Malaysia, Hollywood, Korea, China, Bollywood and more anytime.
    • Create multiple profiles in your house to enjoy a personalized Astro experience, with shows recommended to you based on your interest. There is a Kids-friendly version for your little ones as well.
    • Rewind, pause and fast-forward shows and matches so that you will never miss another moment.

    ‍

    STEP 1

    On your remote, press the HOME button and the home menu will be  displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Scroll to Network Settings and press "OK". Select New Wi-Fi Connection and press "OK".

    ‍

    STEP 4

    Select your Wi-Fi network and press "OK". Please enter the password to connect to your network.

    STEP 5

    You have successfully connected when this screen appears.


    CAN I WATCH CHANNELS / SHOWS I'M SUBSCRIBED TO USING THE MY ASTRO?

    Unfortunately, you can't. My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers manage their Astro accounts. Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.


    DOES MY CURRENT SET-UP BOX (STB) ALLOW ACCESS TO LIGA MALAYSIA?

    Liga Malaysia is available for all customers with a HD enabled box including Zapper, DMT5, Ulti Box and Ultra Box.

     


    MY NEGLIGENCE HAS CAUSED A FAULT IN THE DEVICE(S), ARE THERE ANY PENALTY FEES?

    Yes, if a device is faulty due to the customer's negligence, they will be subjected to a penalty fee for each device:

    • WiFi router: RM200
    • Fibre modem: RM500
    • Mesh WiFi: RM200/unit


    IS THERE A CANCELLATION FEE IF I TERMINATE MY SERVICE?

    For Astro Fibre subscription, should you choose to discontinue/terminate the Astro Fibre service before the expiry of the contract (24 months), you will be subjected to an early cancellation fee of RM100 x Remaining months of the contract period for your Broadband services.

    All Astro Fibre devices provisioned (Fibre modem, WiFi router and Mesh) will need to be returned upon termination. Our team will schedule the collection of equipment after your Broadband services have been terminated.

    If equipment is damaged, lost or cannot be retrieved, penalty fees will be applied (excluding Service Tax) accordingly.

      RM500 for Fibre modem (Broadband Termination Unit)
      RM200 for WiFi router (Residential Gateway)
      RM200/unit for Mesh WiFi


    MODEM NO POWER - TIME

    1. Ensure power cable  is connected tightly.

    2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which could  cause the issue.

    3. If the issue  persists, submit your feedback form for further assistance.


    WHAT HAPPENED TO THE WIFI SSID WHEN BAND STEERING IS DISABLED?

    When Band Steering is disabled, you will see two separate WiFi SSID based on its frequency bands. Example:

    i.SSID: SSID2G, Password: 1234567

    ii.SSID: SSID5G, Password: 4567890

    *WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.


    WHY IS THE CLASSIFICATION SYSTEM SHOWN ON MY ASTRO PVR/B.YOND BOX DIFFERENT COMPARED TO THE ULTRA/ULTI BOX AND ASTRO GO?

    Astro is no longer updating the software in non-Ultra/Ulti Boxes as they have reached their end-of-life cycle. Therefore, non-Ultra/Ulti Boxes will maintain their current classification systems. Nonetheless, you may refer to content.astro.com.my for all the updated age ratings. Please refer to the table below to see the difference in classification systems between our platforms:


    I ALREADY HAVE ULTRA BOX. HOW DO I USE ALL THE NEW FEATURES?

    Check out our user guide for a quick and easy way to get started!
     

    Download our user guide in English

    Download our user guide in Malay

    Download our user guide in Chinese

    Do you need more information? Watch our Astro Ultra How to videos here.


    SOFTWARE UPDATE - HD ENABLED BOX

    STEP 1    

    Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

    STEP 2    

    Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.

    ‍

    STEP 3  

    Put the box on standby mode.

    STEP 4

    Press and hold the Home button on the box.

    STEP 5    

    Wait until "boot" appear on the front panel and released.

    STEP 6

    When “boot” appears, press “Standby”,  “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.

    ‍

    Byond Box (DMT 4)

    ‍

    STEP 1    

    Switch OFF the power of your box and make sure that the adapter's power light is off.

    ‍

    STEP 2

    Switch ON the power of your box and make sure that the adapter's power light is on.

    STEP 3

    Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front  panel.

    The Software Update progress screen will appears.    

    The update will take 10 - 15 minutes to complete. Please be patience.

    Byond Box (New Zapper)

    STEP 1  

    Switch OFF the power of your box and make sure that the adapter's power light is off.

    STEP 2    

    Switch ON the power of your box and make sure that the adapter's power light is on.

    STEP 3

    Press the standby button repeatedly after switch on the power.

    STEP 4

    Press "OK".

    STEP 5    

    The Software Update progress screen will appears.

    The update will take 10 - 15 minutes to complete.

    Please be patience.


    I AM AN ASTRO CUSTOMER BUT I SUBSCRIBED TO DISNEY+ HOTSTAR DIRECTLY; CAN I TRANSFER MY DIRECT SUBSCRIPTION TO ASTRO AND ENJOY BUNDLE PACK DEALS?

    We are not able to transfer your existing Disney+ Hotstar access. To enjoy our bundle rates with one of our packages, simply sign up or renew your subscription to any of our new Packs for even better value and savings. Please visit astro.com.my to find out more. 


    I HAVE LOGGED IN TO DISNEY+ HOTSTAR WITH MY MOBILE NUMBER ON MY BROWSER BUT I SEE AN ERROR SCREEN ON MY TV (ULTRA OR ULTI BOX); WHAT DO I DO NOW?

    Please ensure that your Astro subscription comes with access to Disney+ Hotstar. You may visit astro.com.my/disney to learn more about the Packs that come with Disney+ Hotstar or to check if your Disney+ Hotstar access is activated. 

    Upon confirmation that your subscription comes with access to Disney+ Hotstar, if you still see an error screen on your TV with your Ultra or Ulti Box when logging in to Disney+ Hotstar, please call our Customer Contact Centre at 03 9543 3838 and an Astro agent will be available to assist you immediately. 


    DO I NEED TO PAY FOR ANY CHARGES WHEN THE COURIER AGENT COMES TO PICK UP THE ASTRO BOX & SMART CARD/SIM CARD?

    No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.

    There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.


    WHAT IS ULTI BOX?

    Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 110,000 videos on demand, anytime. 

    ‍

    The features of the new Ulti Box include:

    ·      New Home Screen - Everything you see is yours

    ·      Discover Video on Demand (VOD) - Discover 110,000 videos, stream anytime, anywhere

    ·      Search - Search for your favorite show or video faster and easier

    ·      Play from Start - Missed the start of the show? Just restart.

    ·      Stop Here, Continue There -Stop on one screen and continue on another device

    ·      Multi-Screen - Stream seamlessly across any device

    ·      Cloud Recording - Record all the programmers you want at the same time

    .      **Continuous viewing - Enable to continue watching your favorite shows during raining.

    ‍

    We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions. 

    Note: ** Except 4K UHD, Astro First and all radio channels

     


    CAN I MAKE A CHANGE IN PACKAGE SELECTION? IS THERE A PENALTY, AND HOW WILL THE COMMITMENT PERIOD BE CALCULATED?

    For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:  

    1. Pack upgrades
    1. Movement within Entertainment, Movies or Sports (e.g., switching from Sports to Entertainment)
    1. Movement within Premium pack (to a different combination of content)

    For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.  

    (Please refer to the section "Changes to your Astro Contract" for more details)


    CAN I REQUEST TO TRANSFER THE CREDIT BALANCE INTO OTHER ASTRO ACCOUNT?

    Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.


    HOW CAN I ACCESS MY ASTRO?

    My Astro is available on web browser and app. The app can be downloaded for free from the Google Play Store, Apple App Store or Huawei App Gallery.

    For Ultra and/or Ulti box users, My Astro app is now added to the Top Menu so you can easily access it to manage or update your account. You may find it in the Top Menu, located next to Settings. Please refer to the image below to see what it looks like:


    I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD; WHEN WILL THESE CHANNELS BE AVAILABLE TO ME?

    We are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - TIME

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
    you may have to get your hands a little dirty.
     

    1. Try loading the site on a different device.
      • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
      • If the website doesn't load on another device, the problem is either with the network or the website itself.
    2. Restart your computer.
      • ​​Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
    3. Try loading the site in a different browser.
      • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
    4. Temporarily disable your antivirus program.
      • Your antivirus software may be interfering with your ability to load certain websites.
      • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
    5. Reset your modem and router.
      • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
    6. Check your computer's date and time settings.
      • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
      • Check your computer or mobile device's clock to make sure that it is  set to the correct time and date.
    7. In the event the problem persists, please provide below details for further escalation:
      • List of websites effected.
      • Run the Speed Test  via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
      • Run the Traceroute Test - Please click here for Traceroute Test guideline.
      • Run the Ping Test -  Please click here for Ping Test guideline.
      • Once you've gathered all the results, kindly send them all through the Feedback Form below.


    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our  server.


    CAN I GET PVR BOX?

    We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.

    Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.


    WHAT HAPPENS IF I DO NOT RETURN THE ASTRO BOX & SMART CARD/SIM CARD?

    Returning your Astro box & Smart card/SIM card is a very simple process.

    For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.

    For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.

    For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.


    HOW DO I SWITCH TO E-BILL?

    Step 1:

    Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address> 

    Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com

    ‍

    Step 2:

    Send SMS to 66688

    Note: This request must be sent from account holder’s mobile/primary number 

    ‍

    *Standard telco charges and Terms & Conditions apply


    WHAT WILL HAPPEN TO THE SERVICE IF I DO NOT MAKE PAYMENT ON TIME?

    Please be informed that your service will be suspended if there is no payment after 31 days from your bill cycle date. After 62 days of non-payment, your service will be terminated, and an early cancellation fee will be applied if you are still within the 24-month contract.


    WE APOLOGISE FOR THE SERVICE INTERRUPTION (WAFTSI) - HD ENABLED BOX

    Please ensure that you have subscribed to the mentioned channel.
    If you're subscribed to this channel, follow below steps.

    STEP 1
    You need to refresh the signal on your box.
    Refer to Refresh signal of your box guide.

    STEP 2
    If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.


    WHERE AND HOW CAN I ACCESS VIDEO ON DEMAND?

    1. Via Television

        a) Ultra Box

    • Press the “Home” button and scroll to “Settings” > “Wi-Fi/Ethernet” > “New Wi-Fi Connection”

    • Allow the Ultra Box to scan the Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password

    • Once you are connected, your Home screen will now show “tabs” where you can now enjoy Video On Demand

    ‍

    o  “Catch-up” missed episodes from ongoing programmes

    o  Binge-watch full seasons from “Boxsets”

    o  Choose the your favourites from “Movies”, “Kids” and more

    ‍

    2. Mobile/Portable devices

    (a)  Just head to the Google Play Store, Huawei App Gallery or Apple App Store here, search for “Astro GO” and download Astro GO on iOS and Android devices. Login to watch on demand and other ASTRO channels based on your subscription.


    I NEED TO RESCHEDULE THE APPOINTMENT WITH THE COURIER AGENT. HOW DO I PROCEED TO REQUEST FOR THE CHANGE OF APPOINTMENT DATE?

    Please contact the courier agent directly to change the retrieval date from the initially agreed date and time.


    WHAT IS THE PROMOTION PERIOD FOR ASTRO FIBRE'S CURRENT OFFERINGS?

    The promotion period of Astro Fibre’s Speed Upgrade Campaign is from 24 November 2023 until 31 May 2024.


    SLOW LOADING OR BUFFERING AT RECORDING, ON DEMAND OR PLAY FROM START

    STEP 1
    Check the internet connectivity by run the Test Connection.
    Refer Run Test Connection.


    STEP 2
    Verify the average speedtest based on the Test Connection result.
    a. Above 10Mbps - Proceed to STEP 5
    b. Less then 10 Mbps - Proceed to STEP 3

    Notes: Minimum 10 Mbps internet speed from box requires in order to get a stable connection.



    STEP 3
    Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
    a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
    b. If using Wi-Fi - Proceed to STEP 4



    STEP 4

    Check location of the decoder and router.
    a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
    b. If far (more than 1.5m) / No LAN cable - Proceed STEP 5



    STEP 5

    Reboot router, modem and decoder.
    If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.


    WHAT IS THE NEW USER INTERFACE ON MY VOD LIBRARY?

    The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.

    The details of each feature are:

    • New Astro user interface
    • Picture-in-picture mode
    • Auto-start Interactive Mode on Astro GO

    For more info, please read our dedicated FAQ on this here.


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