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Sign Up and Install Njoi | Sign Up and Install Njoi.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW ARE THE PRORATED CHARGES FOR SERVICE TAX CALCULATED

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CAN I CHANGE MY SERVICE ADDRESS IN MY ASTRO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHERE CAN I ACCESS THE SUN NXT APP

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I RECEIVE THE PLUG PLAY BOX AND ASTRO SIM CARD

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHY IS THE 50 MULTIROOM OFFER NO LONGER AVAILABLE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT ARE THE CONTENT AVAILABLE IN THE BEIN SPORTS CONNECT APP

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I M LOCKED OUT AFTER TOO MANY LOGINS ATTEMPTS OR UNUSUAL ACTIVITY WHAT SHOULD I DO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


DO I HAVE TO BE AN EXISTING ASTRO CUSTOMER TO HAVE AN ASTRO ID

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I AM AN EXISTING IQIYI VIP WILL I GET TO ENJOY ASTRO SPECIAL PRICE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I AM NOT ON THE ULTRA OR ULTI BOX HOW DO I ACCESS THESE STREAMING APPS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CHANGE AUTO STANDBY SETTING HD ENABLED BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT HAPPENS IF ASTRO GO IS REMOVED FROM MY SUBSCRIPTION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW CAN I REPORT POTENTIAL COPYRIGHT INFRINGEMENT OF ASTRO CONTENT

  • Consumer
  • Business
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  • Advertising
  • Our Brands


I HAVE FORGOTTEN MY PASSWORD WHAT SHOULD I DO

  • Consumer
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  • Corporate
  • Advertising
  • Our Brands


I VE ALREADY MADE THE ADVANCE PAYMENT UPON SIGN UP WHAT DO I HAVE TO PAY IN THE FIRST MONTH

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT CAN I DO IF I HAVE MISSED THE 3 DAYS WINDOW PERIOD TO COMPLETE EKYC VERIFICATION

  • Consumer
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  • Advertising
  • Our Brands


WHEN DOES MY PRIME VIDEO 2 MONTHS ACCESS BEGIN

  • Consumer
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  • Advertising
  • Our Brands


HOW LONG DO I HAVE TO WAIT UNTIL THESE STREAMING APPS ARE AVAILABLE ON ASTRO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW MANY MULTIROOM SMART TV CAN I SUBSCRIBE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW SECURE IS MY DATA THAT IS PROCESSED IN EKYC

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


PING TRACEROUTE TEST

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


UPDATE CARD EXPIRY DATE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CAN I LOG IN WITH THE SAME EMAIL ADDRESS OR MOBILE NUMBER ON THE NEW DISNEY APP

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I CHECK MY ACCOUNT BALANCE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW MANY DEVICES CAN I ACCESS NETFLIX AT ONCE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


ERR 002 REACHED THE MAXIMUM NUMBER OF SIMULTANEOUS VIDEO STREAMS ACROSS DEVICES FOR ONE ACCOUNT

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


SET PARENTAL CONTROL ULTRA BOX ULTI BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


UPDATE SERVICE ADDRESS WITHOUT RELOCATION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHERE CAN I WATCH DISNEY THROUGH ASTRO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE WHAT IS THE TAX CHARGED TO THE SERVICES

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


DO I HAVE TO PAY TO ACCESS THE ASTRO FIBRE APP

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW LONG DOES IT TAKE FOR PAYMENT TO BE POSTED VIA JOMPAY

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CAN I UPGRADE MY DISNEY SUBSCRIPTION PLAN

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CHECK SOFTWARE VERSION STATUS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CAN I SELECT MULTIPLE NETFLIX SUBSCRIPTIONS AT ONCE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT IF I WOULD LIKE TO CHANGE MY 24 MONTHS COMMITMENT PERIOD TO 12 MONTHS IS THERE A PENALTY HOW WILL THE COMMITMENT PERIOD BE CALCULATED

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I TRACK MY DELIVERY STATUS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHY ARE SOME TITLES NOT AVAILABLE FOR DOWNLOAD ON ASTRO GO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CAN I CHANGE THE INTERFACE LANGUAGE OF THE IQIYI APP

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW WILL THE SERVICE TAX BE CHARGED IN MY BILL STATEMENT

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


CHANGE MASTER PIN ULTRA BOX ULTI BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


YOU HAVE INSERTED THE WRONG SMART CARD PLEASE INSERT THE CORRECT SMART CARD S14 HD ENABLED BOX

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT ARE THE DIFFERENCES BETWEEN THE NEW ASTRO X3 PACKS AND THE EXISTING ASTRO ONE PACKS

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


DOES THE MULTIROOM SMART TV UTILISE ONE 1 OF MY ASTRO GO CONCURRENCY

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


IF YOU ENCOUNTER ANY ISSUES WITH PRIME VIDEO ON ASTRO YOU CAN CONTACT ASTRO S CUSTOMER SERVICE CENTRE BY

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WILL THERE BE A PENALTY TO REMOVE ASTRO GO PLUS FROM MY SUBSCRIPTION

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


WHAT ARE THE RECOMMENDED BROWSERS TO PERFORM EKYC

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


I AM UNABLE TO LOG IN TO DISNEY ON MY ASTRO ULTRA OR ULTI BOX WHAT SHOULD I DO

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I PAY FOR THE PLUG PLAY BOX ACTIVATION FEE

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


HOW DO I VERIFY MY ASTRO ID

  • Consumer
  • Business
  • Corporate
  • Advertising
  • Our Brands


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