We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

What is the BBC Player app?

BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.

BBC brands available on the app include:

• BBC Earth inspires audiences by sharing the incredible wonders of our universe. BBC Earth showcases the work of the world's foremost factual filmmakers as it seeks to take audiences on a thrilling journey of discovery across natural history and science. From the smallest creature under the microscope to the limitless expanses of space, BBC Earth brings viewers face to face with heart pounding action, mind-blowing ideas and the wonders of being human.
• BBC First is the home of premium, original British dramas. Showcasing world-renowned, award-winning talent in front of and behind the camera, it delivers audiences the first chance to see stories that challenge, immerse and entertain, all with a unique British perspective.
• BBC Brit offers premium factual entertainment that is intelligent but irreverent. Male-skewing but with broader appeal, it blends expertise with entertainment and fact with fun. This brand is the exclusive home of Top Gear and covers a rich variety of subjects: cars, science, adventure, business, life-changing moments, extreme characters, quirky eccentrics and comedy. BBC Brit is available exclusively on BBC Player.
• BBC Lifestyle is the unique entertainment destination brimming with vibrant, fresh and exciting programmes which set trends and guide you into transforming your world; from revamping your home to invigorating your culinary skills and helping you become happier and get the best out of life.
• ​CBeebies is a pre-school channel for children aged six years and under. CBeebies provides a range of pre-school programming designed to encourage learning through play in a consistently safe environment. Acclaimed children's titles such as Bluey, Hey Duggee, Go Jetters, JoJo & Gran Gran, Thomas & Friends and Teletubbies encourage children to learn about and enjoy the world around them.

Who can access the BBC Player app?

Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
 

What content is available on BBC Player?

Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:

How much does it cost to subscribe to BBC Player via Astro?

BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.

Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.

How do I access the BBC Player app on the Ultra Box or Ulti Box?

Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:

How do I access the BBC Player mobile app?

Download the BBC Player app from the iOS App Store or Google Play Store.

After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!

How can I access BBC Player via website?

Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.

When can I start enjoying my BBC Player subscription?

Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.

How many devices can I use to access the BBC Player app at one time?

Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.

Can I download content from the BBC Player app for offline viewing?

Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.

What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users download as the space needed may vary.

Are there any subtitles available for content on the BBC Player app?

English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.

What audio options are available for content on the BBC Player app?

Currently, only English audio is available for all BBC Player content.

Can I access content on the BBC Player app outside of Malaysia?

Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
 

Astro Login
How do I register for an Astro ID?

Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?

Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?

You may contact Astro's Customer Service by:

1. Submitting a feedback form here: https://support.astro.com.my/feedback-form or
2. Send a message on WhatsApp by typing "Hi" at 03-95433838.

Will my personal information be protected?

Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
 

Other App Enquiries

I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?

Please follow the simple steps below if you are facing issues logging in to BBC Player:

1. Go to id.astro.com.my and log in via your Google account
2. Under "Profile", create a new password for your Astro ID
3. Return to BBC Player and sign in via Astro using your Gmail account and the new password

Who may I contact if I encounter any problems with the BBC Player app?

There are 4 ways for you to contact us for assistance:

Issues related to BBC Player in-app or content:

1. Submit an in-app feedback form to BBC Player, or
2. Reach out to BBC Player via email at bbcplayerops@bbc.com Issues related to Astro entitlement/packages:
3. Submit this feedback form here: https://support.astro.com.my/feedback-form, or
4. Send a message on WhatsApp by typing "Hi" at 03-95433838

Option 1

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

2. Ensure the fiber cable from your wall socket and modem is securely connected.

Notes: You might be connected to LAN 1 if backbone is Maxis

Router connection

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
 

Option 2/ Option 3/ Option 5/ Option 6

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.

2. Ensure the fiber cable from your wall socket and modem is securely connected.

3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

Notes: You might be connected to LAN 1  if backbone is Maxis

Router connection

4. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

5. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

7. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

Option 4

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
 

1. Try loading the site on a different device.
   • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
   • If the website doesn't load on another device, the problem is either with the network
2. Restart your computer.
   • Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
3. Try loading the site in a different browser.
   • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
4. Temporarily disable your antivirus program.
   • Your antivirus software may be interfering with your ability to load certain websites.
   • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
5. Reset  your modem and router.
   • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
6. Check your computer's date and time settings.
   • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
   • Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test -  Please click here for Ping Test guideline.

Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.    
A Traceroute Test traces the route of packets to destination host from our  server.

Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.

Please follow the steps below:

Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.

We encourage you to upgrade your Astro experience by switching to our new packs to enjoy more choices, value and flexibility. Starting 9 November 2021, you would need to be subscribed to the new packages to make any changes to your subscription.

Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.

For existing Astro Fibre customers with the WiFi 6 Huawei K562e router, youwould need to upgrade to the latest RG21 router in order to access the AstroFibre  with a one-off fee of RM300 (excluding SST). For any enquiries, please contact our Customer ContactCentre at 03 - 9543 1543and an Astro agent will be available to assist you immediately.

Please refer below for the installation and activation fees for Astro customers on the new pack.

BYOND / PVR / Ultra Box

To dismantle ONLY - FOC
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To reinstall ONLY – RM65
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To dismantle and reinstall - RM65

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Broadband / IPTV

Relocation within 6 months of contract start will be charged a RM500.00 relocation fee, and the contract will be renewed to a new 24-month contract.

Relocation after 6 months of contract start will have their contract renewed to a new 24-month contract.

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Note For IPTV Customers: 

1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.

2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.

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*Please note that additional charges may apply if the reinstallation process requires extra cables/fixings.

Please see the table below for the offers available for residential customers.

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Notes:

·      Installation fee includes Government tax.

·      Monthly subscription fee does not include Government tax.

·      The Ulti Box offers in the table above include a contract Period of 24 months with a pro-rated early termination fee of RM600 (excluding Government tax).

·      The installation fees listed in the table above applies for a standard installation of the Ulti Box in your home. Additional charges may apply for non-standard installation.

·      * Existing customers with monthly pack >RM100 are recommended to select Ultra Box @ FREE Installation fee with 24 months contract.

·      ** New customers with monthly pack >RM100 are recommended to select Ultra box @ RM99 installation fee with 24 months contract.

·       You may visit https://product.astro.com.my/box to find out more details about Astro Ultra Box.

·       Ulti Box installation is free for Astro & Broadband customers for Starter Pack and above. A separate list of TNC’s will be applicable for this offer.

The different light colours on your Astro Ultra Box or Ulti Box informs you on the phase the box is going through.

‍

1. Ultra Box magenta light / Ulti Box purple light - Your box is turned "On". ‍

Press the Home button to launch Video On Demand and stream anytime or press channel number on your remote.

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2. Ultra Box / Ulti Box orange light - Your box is on "Standby" mode.

Your box is ready to be turned "On" or leave it in this mode to receive new software updates.

3. Ultra Box / Ulti Box blinking orange light - Your box is booting up.

Please wait a few minutes for the box to start.

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4. Ultra Box / Ulti box blinking blue light - Your box is downloading a software update.

Please wait a few minutes for the download to complete.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3  

Navigate to Satellite Settings and press "OK".

STEP 4  

Select Diagnostics and press "OK".

STEP 5    

Signal reading on Tuner 1 will be displayed. Navigate to right arrow for next step.

STEP 6  

Signal reading on Tuner 2 will be displayed. Navigate to "Done" and press "OK" to complete the diagnostics.

Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.

Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.

For MyKad/MyPR/MyTentera :

For Passport :

If you choose to self-install the Plug& Play Box, then no installation fee will be charged. However, there will be an activation fee (please refer to the table below)

If you choose to have an installer to install the Plug & Play Box, then an installation fee will also apply.

By default, the band steering featured is disabled. Follow these steps to enable it.

Note: Band Steering is called Dual-band Combination in the router web interface.

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. Click on Dual-band Combination button to enable the Band Steering.

7. A pop-up message will appear showing "The device network may be disconnected when dual-band combination is enabled". Click "OK" to proceed.

8. Set the Wi-Fi name and Wi-Fi password based on customer's preferences. Then click "Apply" for the changes to take place.

Please reconnect to the new Wi-Fi name with the new password once completed.

If Netflix is included as part of your Astro pack, you will find it in My Astro app 

where you will be able to manage all the streaming apps you are entitled to.  

Netflix will also be included in your Astro bill under “Monthly Charges”  

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

Please follow the steps below to reset your password:

If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.

Find out more about the reconnection fee here.

By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.

STEP 1
Check on the adapter's power light.
If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

STEP 2
Ensure power cable is connected tightly.
Plug in power cable to different power socket and switch on the plug.
You should no longer be experiencing this  problem.
If issue remains, proceed to STEP 3.

STEP 3
Try a different power socket to connect the equipment.
Turn on the power socket and check the adapter's power light.

If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.

For Astro Fibre, you may choose from a selection of Broadband speeds from 100Mbps to 800Mbps for as low as RM129/month and receive a free WiFi 6 router & Astro Fibre App. On top of this, you will also get to enjoy a complimentary speed upgrade for 24 months. A new 24-month contract will begin upon successful installation and full details of this offer are as follows:

In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.

2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.

The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.

About the WeTV app

1. What is WeTV?

WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.

2. Can I stream WeTV for free on my Ultra/Ulti Box?

All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.

Simply follow these steps:

Step 1: Go to your Ultra/Ulti Box Home Page and select “WeTV” under the Apps rail

Step 2: Click play on any non-VIP titles/episodes and start streaming!

Note: No login is required to stream free content on WeTV.

3. How can Astro customers enjoy WeTV?

Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM10.50/month (RRP RM11.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.

For more details on the WeTV VIP Membership, please refer to Q12 - Q17.
 

4. How do I subscribe to WeTV VIP via Astro?

All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:

Step 1: Go to www.astro.com.my/WeTV and select “Get WeTV now”

Step 2: Log in with your Astro ID

Step 3: Key in your mobile number and proceed to add WeTV to your bill

Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!

5. How do I access WeTV VIP on my Ultra/Ulti Box?

After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:

Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail

Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app

Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV

Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!

Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.

*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.

6. I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?

If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.

7. Can I access the WeTV app outside of Malaysia?

Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.

8. Can I download content on the WeTV app for offline viewing?

Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.

9. What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

10. How many devices can I use to stream WeTV at the same time?

You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.

11. Are there any subtitles available for the content on WeTV?

Yes, subtitles are available in various languages including English, Malay, Chinese (Simplified & Traditional) etc.

To enable this feature, click on the subtitles selection option at the bottom right corner of the video player, then click on the language you desire.

WeTV VIP Subscription

12. What is a WeTV VIP subscription?

WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!

VIP membership privileges:

1. Premium Content on WeTV only

2. Enjoy VIP content on two devices at the same time

3. Watch the content in advance before anyone else!

13. Can I rent movies or series on WeTV via Astro?

Yes, you will be able to rent titles on the WeTV mobile app. Subsequently, you will be able to stream your rented title on the Ultra/Ulti Box, wetv.vip, and the mobile app.

14. How much does a WeTV VIP subscription via Astro cost?

Astro customers can enjoy a special offer of RM10.50/month (RRP RM11.90/month) when they subscribe to WeTV VIP via Astro.

Note to CCC: Employee/Ex Employee/Courtesy Board Members will also enjoy the same pricing at RM10.50/month.

15. When can I start enjoying my WeTV VIP subscription?

You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box, wetv.vip and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.

16. How do I cancel my WeTV VIP subscription?

You can cancel your WeTV VIP subscription via WeTV’s official website or mobile app.

Kindly note that we will not be able to offer a refund if you do decide to leave the WeTV app before your subscription period ends.

17. Will there be any penalty fees if I cancel my WeTV VIP subscription?

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.

App Issues

18. Who may I contact if I encounter any problems with the WeTV app?

If you require any assistance with the app, you may:

1. Visit the WeTV official Facebook Page for more information: WeTV Malaysia - Home | Facebook; or

2. Drop the WeTV team a message via Facebook chat here

If you encounter any issues with your Astro billing and entitlement, you may contact our Customer Service by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing "Hi"at 03-9543 3838

19. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

Starting 23 March 2023, all Astro customers can subscribe to ZEE5 Premium via Astro as an add-to bill service for only RM10.60/month and enjoy the app’s exciting content offerings on the big screen via the Ultra Box, Ulti Box, website or on-the-go via the ZEE5 mobile app, available on Android and iOS devices.

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FAQs: ZEE5 on Astro

About the ZEE5 app

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1. What is ZEE5?

ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.

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2. How can Astro customers enjoy ZEE5?

Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.60/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices. 

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For more details on the ZEE5 Premium Membership, please refer to Q12 – Q16.

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3. How can I subscribe to ZEE5 via Astro?

All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.60/month by visiting www.astro.com.my/zee5. 

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Please follow the steps below to subscribe:

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Step 1: Go to www.astro.com.my/zee5

Step 2: Log in with your Astro ID

Step 3: Key in your email address and proceed to add ZEE5 to your bill

Step 4: Now, enjoy all your favourite shows on ZEE5!

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4. How do I access ZEE5 on my Ultra/Ulti Box?

After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:

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Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail

Step 2: Scan the QR code on screen with your mobile device

Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app. 

Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!

Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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5. Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?

You will be able to watch the same video on demand content on your Ultra/Ulti Box as the ZEE5 mobile app or website. However, ZEE5 live channels are currently not available on the Ultra/Ulti Box. Please stay tuned for updates!

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6. Can I access the ZEE5 app outside of Malaysia?

No, your ZEE5 app is accessible within Malaysia only. 

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7. Can I download content on the ZEE5 app for offline viewing?

Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos. 

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8. What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

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9. How many devices can I use to stream ZEE5 at the same time?

You can access your ZEE5 Premium account on up to five (5) devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices. 

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10. Are there any subtitles or dubbing available for the content on ZEE5?

Yes, to enable subtitles or dubbing in your desired language, click on the subtitles/dubbing selection option at the bottom right corner of the video player, then click on the language you desire.

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11. Can I change the interface language of the ZEE5 app?

Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”.

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ZEE5 Premium Subscription

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12. What is a ZEE5 Premium subscription? 

ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.

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13. How much does a ZEE5 Premium subscription cost?

Astro customers can enjoy a special offer of RM10.60/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro. 

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14. When can I start enjoying my ZEE5 Premium subscription?

You will be able to enjoy all the content on ZEE5 immediately upon successful purchase from the Astro website. You may enjoy your Premium privileges from the ZEE5 app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.Zee5.com).Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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15. How do I cancel my ZEE5 Premium subscription?

You may cancel your ZEE5 Premium subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave the ZEE5 app before your subscription period ends.

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16. Will there be any penalty fees if I cancel my ZEE5 Premium subscription?

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

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App Issues

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17. Who may I contact if I encounter any problems with the ZEE5 app?

If you require assistance with the app:

1. Submit an in-app feedback form via the ZEE5 website: https://www.zee5.com/contactUs/

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If you have issues on billing and entitlement, you may contact Astro’s Customer Service by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing “Hi” at 03-95433838 for assistance

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18. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help