We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

Please ensure that you are using the correct ID for eKYC submission.

For Malaysians :

1. Please ensure you are using MyKad or MyTentera.

2. Capture the front and back of your ID.

3. Ensure that there is no glare when capturing the photo.

4. Ensure that are capturing it in a bright room to have the highest picture quality.

5. Please do not cover your ID when capturing it, as it may impact the OCR Optical Character Recognition accuracy.

‍

For Malaysian Permanent Resident and Other Nationality :

1. Please use Passport only.

2. Please capture your whole passport, which has your personal information on it and your signature.

3. Ensure that there is no glare when capturing the photo.

4. Please do not cover your ID with your when capturing it, as it may impact the OCR  Optical Character Recognition accuracy.

Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.

For MyKad/MyPR/MyTentera :

For Passport :

Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.

Check out our user guide for a quick and easy way to get started!
 

Download our user guide in English

Download our user guide in Malay

Download our user guide in Chinese

Do you need more information? Watch our Astro Ultra How to videos here.

The recommended home internet speed for a smooth viewing is 10Mbps.

1. Please standby  computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.254 and below page  will appear.

If below box appear, please enter required details:

USERNAME: Administrator

PASSWORD: (ACCESS KEY AT THE RGW STICKER)

(These are the defaults, if you have done previous configuration on your router the password may be different)

4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.

A. Select "Home Network".

B. Click "WLAN: SSID" to proceed to next screen.

C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.

D. Please choose channel with lesser number of usage.

Example in below case, you may choose channel 4.

5. To configure wireless channel, please proceed with below steps.

A. Select "Home Network".

B. Click "WLAN: SSID" to proceed to next screen.

C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.

D. Please ensure below items:

i. WLAN Enable: Tick

ii. Interface Enable: Tick

iii. Change the Channel Selection to Manual

iv. Change the wireless Channel based on Step 4(D).

v. Once completed the selection, click the "Apply" button.

 

Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.

Please follow the steps below to reset your password:

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Subtitles and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

Yes, you will need to pay additional RM25 per remaining contract months per unit on top of the standard Broadband penalty fee should you terminate the contract within 24 months.

Astro GO is a free streaming companion app for all Astro customers to enjoy their favourite shows and channels on their smartphones, tablets, and computers - anytime, anywhere in Malaysia. Astro customers with an active Pay-TV subscription can link their accounts to watch corresponding on demand and TV channels available on Astro GO as part of their subscription.

For any NJOI-related information, please visit the NJOI Help & Support page at https://purchase.njoi.com.my/en-support

The entire eKYC verification process may be completed within 5 minutes.

You may check your bills and outstanding via:

• Channel 200 from your Astro Box.
• Astro Self Self-Serve Portal or MyAstro App via this link.
• WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.

Option 1

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

Modem connection

Router connection

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN  port) to PC/Laptop.

4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in  Selfcare, but if you didn't make any changes, please go to Step 5.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
 

Option 2 / Option 3

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.

2. Gently remove fiber optic cable and  blow / wipe the tip of the fibre cable. This is to clean up the cable in  order to avoid any interferences.

3. Re-insert the fiber cable to the  optical port behind the modem.

4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

 

Modem Connection

Router Connection

5.  Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after  reboot.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.


Option 4

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.

Option 5

1. Please ensure LAN cable is directly connected to modem port LAN 1.

2. Please use different LAN port if LAN 1 port is still off / not working.

3. If the issue persists, submit your feedback form for further assistance.

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.

6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Master PIN and press “OK”.

STEP 4

Please enter your PIN (Default PIN is 0000).

STEP 5

Please enter your new PIN.

STEP 6‍

Please re-enter your new PIN to confirm.

STEP 7

Your PIN successfully changed when this  screen appears.

Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.

STEP 1    

On your remote, press the Home button and the menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to Restore and press "OK".

STEP 4    

Navigate to Restore Factory Settings and press "OK".

STEP 5

Enter your PIN to access this setting. (Default PIN is 0000).

STEP 6    

Navigate to Restore and  press "OK" to  confirm your selection.    

Otherwise, navigate to Cancel, go back to remain the settings.

STEP 7    

Please wait while the box restoring defaults and will reboot once complete.

STEP 8    

Your box will automatically restart and display this screen.

Click here to follow New Installation Settings guide for Satellite

Click here to follow New Installation Settings guide for Plug and Play

Unfortunately, your Disney+ Hotstar access with Astro will be terminated as well. 

Your purchased PPV daily pass will still be accessible to you for the purchased duration ie. 3, 5, 7 or 30 days respectively. However, you will no longer be able to purchase PPV daily passes from 8 Oct onward.

Yes, as part of our Astro Fibre Movies & Sports Campaign, new Astro Fibre customers can enjoy 50Mbps + the Movies/Movies+/Sports/Sports+ Pack TV bundle for a special price from only RM164.99/month when they sign up within the campaign period, with more than RM800 savings in total.

Step 1: Visit https://id.astro.com.my/ and click on “Forgot Astro ID?”

Step 2: Enter your Account/Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number”

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.

If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass. 

Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.

1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

Astro Multiroom is a 2nd Astro subscription that mirrors all the channels on your primary Astro at a discounted monthly fee. You can now enjoy Astro on different TVs in different rooms.

Yes, existing Astro customers can subscribe to all Astro & Broadband offerings. 24 months contract will be renewed upon signing up for broadband.

Yes, starting 9 November 2021, these new packs will be Astro's default offering.

Photograph or scan your payment receipt, and send it to one of our contact platforms found here.

Yes, you will be able to access Disney+ Hotstar even if you remain on your existing Movies/Starter Plus/Value Plus Packs.

Please visit any of Astro’s digital platform that you would like to log into, such as Astro’s official website (www.astro.com.my). Then, create a new Astro ID using your email address or mobile number by clicking “No Astro ID? Create Now!”. After creating your new Astro ID, please use it to log into our digital platforms moving forward.
 
If you have an active Astro subscription, you may also link it to your Astro ID. Please click here for the guide.
 

Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
 

You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

1. Please standby computer/ laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/ laptop].
2. You may open any web browser such as  Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.0.1 and below page will appear.

 

4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)

Username: admin
Password: admin (or time123)
 

5. The router's web-based setup page should now appear. Please follow below steps for the  configuration.

i. On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab.

ii. Please ensure Wireless RF Mode is Enabled.

iii. Click the drop-down arrow for Channel, then select your desired channel.

Choose between 1 until 11 (Suggested 1,6,11).

iv. Click Submit. Router will auto reboot and connection re-establish after few minutes.

Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.

Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.

The minimum recommended internet speed is 10 Mbps for HD videos and 30 Mbps for 4K UHD videos.

You will be able to watch almost immediately while the content streams through your Astro Box. Buffer time for the video to load will depend on the speed of your broadband.

Your average internet usage is shown as below:

Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.

No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.

 

For app, you may go to "Manage' > "Support' section and  provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.

Your Astro account number is a 10-digit combination e.g.08XXXXXXXX. You may log on to My Astro Portal, select "Account" , and you may find your 10-digit account number above your address, or refer to the top right-hand corner of your bill.

Refund can only be made by the registered Astro account holders.

However, if you would like to request refunds on behalf of the account holder, you may do so by providing the supporting documents (e.g.: authorization  letter, death certificate, 3rd party NRIC copy).

For Astro Ultra Box or Ulti Boxes, you will be able to see an itemised charge called "Box Fee” in your Astro bill.

To check your contract, please visit My Astro.

Only new and existing Astro Fibre customers with the latest RG21 router can use the Astro Fibre app.

"Payment Due Date" refers to the payment deadline for your Astro bills each month.

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.1 and below page will appear.

‍

‍

4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

Username: admin

Password: admin (or time123)

5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

‍

9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

‍

Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

 

Frequently Asked Questions

1)     I missed the pickup appointment; what do I do now?

You can reschedule the pick-up appointment by calling our agent directly.

 

2)     Can I reschedule my pickup date?

Yes! You can call our agent back directly to reschedule the pickup date and time.

 

3)     Do I have to pack my device(s) before handing it over to the Astro agent?

Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

 

4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

 

5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

 

Recycle via Registered Collection Centres

For all recycling-related questions, please click here.

 

Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV) subscription. If you need additional Multiroom access, you may subscribe to Multiroom (Astro Box). All subscription has to be used within the same location as per the main subscription.