We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

1. Try  loading the site on a different device.

  Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

  If the website doesn't load on another device, the problem is either with the network or the website itself.

2. Restart your computer.

  Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.

3. Try loading the site in a different browser.

  There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.

4. Temporarily disable your antivirus program.

  Your antivirus software may be interfering with your ability to load certain websites.

  Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.

5. Reset  your modem and router.

  Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.

6. Check  your computer's date and time settings.

  If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

  Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

In the  event the problem persists, please provide below details for further  escalation:

  i. List of websites effected.          

  ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  

  iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.          

  iv. Run the Ping Test -  Please click here for Ping Test guideline.

 Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.

Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription. 

Below are channels that are not available on Astro GO:

1. TV3
2. TAYANGAN HEBAT HD
3. ART
4. NTV7
5. 8TV
6. TV9
7. VELLITHIRAI
8. AWESOME TV
9. STAR CHINESE CHANNEL
10. ARABIC RADIO & TV VARIETY
11. NJOI TV
12. NHK WORLD HD
13. FX HD
14. ASTRO BEST / FIRSTCHANNELS

Please be assured that Astro is continuously working on getting more content available on Astro GO.

FAQs: Netflix on Astro

1.     What is Netflix?

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you’ll love.

Astro customers with an internet-connected Ultra Box or Ulti Box canaccess the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website https://about.netflix.com/en

2.     Which new pack comes with Netflix?

Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

If you do not have a bundle which includes Netflix, you may also add anew Netflix subscription to your Astro Bill for billing convenience.

3. How do I know if my new pack includes Netflix?

If Netflix is included as part of your Astro pack, you will find it in My Astro app called “Apps” where you will be able to manage all the streaming apps you are entitled to.  

Netflix will also be included in your Astro bill under “MonthlyCharges”  

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

4.     I signed up for the EntertainmentPlus / Movies Plus / Sports Plus pack that includes Netflix. How do I activate my Netflix account?

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.

Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

5.     Will I be able to access Netflix on my Ultra/Ulti Box?

You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.

6.     How do I change my Netflix plan or account information?

You can make changes to your Netflix plans that are included in your Bundle through My Astro app.

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.  

7. How many devices can I access Netflix at once?

Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.

Netflix Standard account customers are allowed to watch shows in Full HD and download them to watch offline on up to 2 supported devices at a time.

On the other hand,Netflix Basic account customers are allowed to watch shows in HD and download shows for offline viewing on only 1 supported device at a time.

8. You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

-         Cancel your existing subscription with Netflix  

-         Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  

-         To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  

-         Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

9. I have added a Netflix account to my Astro bill. Do I need to perform any activation?

By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.

10. When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

11. I forgot my Netflix username or password. How do I find my username or reset my password?

If you have forgotten your username or password, you may follow the steps below:

Step 1. Go to netflix.com

Step 2:Click on Sign In

Step 3:Click on “Need Help” to reset password

12. I forgot which Netflix account is associated with my Astro Account. How do I find that out?

You can recover your Netflix login here or at astro.com.my/Netflix  

Step 1:Head to astro.com.my/Netflix

Step 2: At the FAQ section look for “How to recover my Netflix login email and password”

Step 3: Login with Astro ID

Step 4:Proceed to Netflix.com for account recovery

13. What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

 14. What happens to my Netflix account if I move to a new address?

There will be no changes to your Netflix account when you move to a new address.

15. How do I cancel Netflix?

If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.

If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix’s Website, etc. This change will reflect in your next bill.

From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.

16. I would like to change the Netflix account linked to my Astro pack. What should I do?

Please visit http://help.netflix.com to call or start a live chat with Netflix’s customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.

17. Will Netflix be automatically added to my Astro subscription?

Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.

18. ​Will Astro censor Netflix content?

Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.

19. I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.

20. Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

- With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.

- Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.  

- In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals are available if customers also subscribe to broadband for a better-connected experience.

No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.

Access Astro GO via:

1. Astro GO app
   • Download the Astro GO app on your device by clicking here. Please ensure that you have the latest updated version to enjoy new features.
   • For Huawei devices, head over to App Gallery to download the Astro GO app. Currently the supported devices and operating systems are as below:
     • Device Support: Huawei  P40
     • Platform requirement: EMUI  10.1 & above
2. Astro GO on web browser
   • Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my
3. Access Astro GO app via a QR code on Channel 200 from your Astro Box
   • Turn on your Astro Box*, go to Channel 200, scroll down to the Astro GO tab and scan your unique QR code**. Click here for additional information on this feature.
   • *Channel 200 is only available for non-Plug & Play Astro Boxes.
   • ** We encourage use of your Device's built-in camera to scan the QR code where available. If using a QR code scanner app, use only from a trusted 3rd party provider. You are solely responsible for use of any code scanner on a Device and Astro shall not be liable to you for any reason whatsoever for any kind of loss or damage that you may suffer.

Create Astro ID and secure your ID by linking it to your Astro Account.

Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.

Log in with your Astro ID and start streaming.

Please note that Astro GO is exclusive for Astro customers.

Multiroom discount rates will be removed upon splitting the account.

Unfortunately, only Astro Fibre customers who subscribe from 24 November 2023 to 31 May 2024 are eligible for this free speed upgrade. However, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
 

Please make sure that:

1. You are logging in with the correct registered Astro ID (email or phone number) and password. If you can’t remember your password, please proceed to use the “forget password” function.
2. You have an Astro ID that is linked to an Astro account. (note: NJOI – linked users will not be able to log into Astro GO)
3. Your Astro account is active and not under suspension.

If the above points have been met, you may try some quick solutions below:

1. Clear the cache on your browser or app.
2. Check if you have the latest version of the browser or app.
3. Log out and log back into the browser or app.
4. Relaunch the browser or app.
5. Restart your mobile device.
6. Restart your internet connection.

1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
 

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Channel selection by scrolling down to the Advanced Setup.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

Then, click "Apply" for the changes to take  place.

8. A warning box will popup, click "OK" for the changes to take place.

9. Please wait until the connection reestablish.

If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.

STEP 1

On your remote, press the “HOME” button and the home menu will  be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press “OK”.

STEP 3

Navigate to STB  DIAGNOSTICS and press “OK”.

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STEP 4

Select the “Network” tab in the STB Diagnostics page.

Please ensure the Tunes service multicast  status is Multicast Up.

If the status is Multicast is Not Available, please reboot your box and router before verifying this status.

If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.

Please note that your request to opt out has been processed, and payment for Disney+ Hotstar is not required. Your bill adjustment will be reflected in your next bill. 

STEP 1

Identify your remote control:

a)   Remote control with Astro logo at the bottom of the remote, proceed to STEP 2.

b)   Remote control with Astro logo at the top of the remote, proceed to STEP 4

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STEP 2 (Astro Logo at the bottom of the Remote)

On your remote, press the “set tv” button and set tv instructions will be displayed on top of your screen:

‍

STEP 3

Follow the steps appear on the TV screen to sync your Astro remote and complete the setup.

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STEP 4 (Astro Logo atthe top of the Remote)

Press and hold “tv input” key on bottom left of the remote for 3 seconds until the LED blinks twice.

STEP 5

Enter the 2-digit TV Code of your TV Brand and the LED will blink twice:

‍

STEP 6

Try out the TV controls (TV Standby or adjust Volume) to check if they are working correctly.

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STEP 7

Press ok and wait for the LED to blink twice to save the settings.

STEP 1

‍

Try to change channels on your Astro  remote.

INDICATOR: LED blinking 3 times / NO LED blink

SOLUTION: Replace new battery

Proceed to Step 2.

‍

INDICATOR: LED blinking 1 time

Confirm it's not your Astro remote faulty, let's proceed to Step 3.

‍

STEP 2

If issue remain after the battery replacement, this might be due to a faulty Astro remote.

Try changing the channel manually directly from the box front panel (If any).

If it's working, you might need to  replace your Astro remote.

You may walk-in to our nearest Customer Service Center for the replacement.

STEP 3

You need to refresh the box setting by initiate manually from box front panel.    

Refer to Refresh Box setting Guide steps here.

Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.

1. Router Positioning
   • Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
   • High vs. Low
     • Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
   • Concrete & Metals
     • ​Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for WiFi signals to penetrate.
   • Distance to Router
     • ​ The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
     • Otherwise, you should place your  router near the center of your home. After all, WiFi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
2. Wireless Interference & Noise
   • You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  WiFi routers, satellites, cell towers, and more.
   • Although WiFi is  supposed to be on a different frequency than most of these devices, the  amount of radio noise can still cause interference. Some common causes of interference include:
     1. Microwaves
     2. Bluetooth Devices
     3. Cordless Phone
3. Surrounding Wi-Fi signals
   • A truth of the modern world is that every  household has their own WiFi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many  routers within close proximity.
   • Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels  for you automatically, but sometimes it's better to investigate and find the best channel yourself.
4. Usage
   • More likely, however, is that the people  on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.
   • Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.

You can proceed with below troubleshooting if the weather is good. Otherwise, you may try again later.

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STEP 1

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press “OK”.

STEP 3

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4

Refer to the signal strength % shown on the top left of your screen.

If it is 65% or higher, please take the screenshot and submit your Feedback Form.

If it is below 65%, please go to Step 5.

STEP 5

Switch off the power for your box and make sure that the adapter’s power light is off.

‍STEP 6

Unscrew the satellite cable from the box and pull it out.

STEP 7

Plug the satellite cable back into the box and screw it back securely.

STEP 8

Switch on the power for your box and make sure that the adapter’s power light is on.

Please wait for 5 minutes.

STEP 9

Turn on your box. You should no longer be experiencing this issue.

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If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

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Centralized Dish

If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.

Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!

No, you are still able to subscribe to iQIYI on your current Astro pack.

Purchase function on Astro GO is only available for Android devices, Huawei devices and on the Astro GO website. For Apple device users, please head to astrogo.astro.com.my to make your purchase.

Purchase instruction:

Head to the Store section

Click on RENT

Enter Your PIN (Default PIN 0000)

Confirm to Purchase

Purchased Success. Enjoy!

You purchased content title will be available under "Rental" in My Library. All purchases on Astro GO will be added to your monthly bill and accessible on both Astro GO and your Astro decoder. Cancellation of purchase is not possible upon confirmation.

*Purchase of content is only available on Android & Huawei devices and on the Astro GO website*

STEP 1    

On your remote, press the HOME button.

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STEP 2    

Navigate to Update Satellite Frequency and press “OK”.

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STEP 3  

Choose Test Satellite Frequency and press “OK”.

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STEP 4  

Select Yes, continue and press "OK" to start the test.    

Otherwise, select No, go back to cancel.

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STEP 5    

Satellite Frequency Test progress screen will be displayed.

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STEP 6    

The test result will be displayed once completed.    

Press "OK" to go back to channel.

Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 110,000 videos on demand, anytime. 

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The features of the new Ulti Box include:

·      New Home Screen - Everything you see is yours

·      Discover Video on Demand (VOD) - Discover 110,000 videos, stream anytime, anywhere

·      Search - Search for your favorite show or video faster and easier

·      Play from Start - Missed the start of the show? Just restart.

·      Stop Here, Continue There -Stop on one screen and continue on another device

·      Multi-Screen - Stream seamlessly across any device

·      Cloud Recording - Record all the programmers you want at the same time

.      **Continuous viewing - Enable to continue watching your favorite shows during raining.

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We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions. 

Note: ** Except 4K UHD, Astro First and all radio channels

The "coming soon" label on some streamingapps on your TV and the "Apps" page of Astro's website allows our customers tostay on top of new launches as they happen! Stay tuned for these upcomingstreaming apps so you can access even more content that you love from acrossthe world.

STEP 1
Please wait while your Astro box initializes.



STEP 2
Select your preferred language.



STEP 3
Navigate to Next and press "OK".



STEP 4
Select Auto as the Video Resolution.



STEP 5
Navigate to Next and press "OK".



STEP 6
Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
Otherwise, navigate to Cancel to revert to the previous settings.



STEP 7
Select IPTV Plug & Play (self-install) as the box operating mode.



STEP 8
Navigate to Next and press "OK".



STEP 9
Select your preferred connection.
For connection via Wi-Fi, proceed to STEP 10.
For connection via LAN Cable, proceed to STEP 16 once you are connected.



STEP 10
Please wait while your Astro box searches for available Wi-Fi networks.



STEP 11
Navigate to your preferred Wi-Fi network and press "OK".



STEP 12
Please enter the password to connect to the Wi-Fi network.



STEP 13
Navigate to Done to continue.



STEP 14
Please wait while your Astro box connects to the internet.



STEP 15
Navigate to Yes to allow your Astro box to connect to this network automatically.
Otherwise, navigate to No.
Proceed to STEP 17 for the next step.



STEP 16
Navigate to Next and press "OK". 



STEP 17
Your box's connection status will be displayed.
Navigate to Finish to complete the setup.

Yes, starting 9 November 2021, these new packs will be Astro's default offering.

Please ensure that you have subscribed to PVR recording service.

If you're subscribed to PVR recording service, follow below steps.

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Let's  check your hard disk connectivity.

STEP 1

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press “OK”.

STEP 3

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4

From the General tab, take a look at the HDD Status.

If status is "Connected", press red button to reboot you decoder.

Wait until the box is on, then try to record any program.

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If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

If status is "Disconnected", please submit your Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

From General Tab, take a look at the Current Entry Point Name for the LNB type of your input source.

STEP 1

Press any button on your Astro remote.

INDICATOR: LED blinking 3 times / NO LED blink

SOLUTION: Replace new battery

STEP 2

Check if you can change channel using  your Astro remote control.

If issue remain after the battery replacement, try changing the channel manually directly from box front panel (If any).

If it's working, you might need to replace your Astro remote.

This might be due to a faulty Astro remote.

You may purchase it directly from Astro Exclusive Partners.

If confirm no issue with remote control, please refer to Decoder Hang at Channel troubleshooting steps here.

Yes, your charges during the deferment days will be pro-rated and reflected in your next bill. Please note that due to the recent requested change in your Astro account, the expiry date for your Disney+ Hotstar (3-months pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.

Please contact Astro Customer Call Center via 03-95433838

Please contact your issuing bank to enable card-not-present (CNP) transactions. This security measure helps us to protect your card information from being misused in fraudulent transactions.

Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription. 

For existing Astro Fibre customers with the WiFi 6 Huawei K562e router, youwould need to upgrade to the latest RG21 router in order to access the AstroFibre  with a one-off fee of RM300 (excluding SST). For any enquiries, please contact our Customer ContactCentre at 03 - 9543 1543and an Astro agent will be available to assist you immediately.

There will be no penalty imposed upon the removal of Astro GO+ from your subscription.

Yes, existing Astro customers can subscribe to all Astro & Broadband offerings. 24 months contract will be renewed upon signing up for broadband.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to My TV and press "OK".

STEP 3  

Navigate to Bookings and press "OK".

STEP 4    

Your list of your booking programs will  be displayed.

Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:

• On Demand
• Channels
• On TV

If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.

Example:
Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.  
 

4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8 million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail, smoother lines and a richer colour palette, as well as a vibrant colour TV experience. 

Customers on Ultra Box with Sports Pack can tune in to the Astro SuperSport UHD Channel (CH 805 and CH 806) for an exciting selection of Sports content such as the Premier League and the Spanish Primera Liga. 

Customers on Ultra Box with Movies Pack and News & Documentaries add-on can stream some of the latest movies and documentaries respectively in UHD by pressing the “Home” button on your remote and exploring your choices at no additional cost.

In addition, customers can rent additional movies on top of their subscription and stream the latest and hottest 4K UHD Blockbuster movies, drama series and local movies, blockbuster movies in Ultra HD via Astro First Channel 480, and Astro Best Channel 481 and VOD titles in “Store”.

Please note that a standard rent rate applies for all these titles, to learn more about the pricing, head over to the FAQ section at www.astro.com.my/ultra

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
 

1. Try loading the site on a different device.
   • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
   • If the website doesn't load on another device, the problem is either with the network
2. Restart your computer.
   • Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
3. Try loading the site in a different browser.
   • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
4. Temporarily disable your antivirus program.
   • Your antivirus software may be interfering with your ability to load certain websites.
   • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
5. Reset  your modem and router.
   • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
6. Check your computer's date and time settings.
   • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
   • Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test -  Please click here for Ping Test guideline.

Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.    
A Traceroute Test traces the route of packets to destination host from our  server.

STEP 1

Check on the adapter's power light.

If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.

Otherwise, if the adapter's power light is OFF, switch off the power for your box.

STEP 2

Ensure power cable is connected tightly.

Plug in power cable to different power socket and switch on the plug.

You should no longer be experiencing this problem.

If issue remains, proceed to STEP 3.

STEP 3

Try a different power socket to connect the equipment.

Turn on the power socket and check the adapter's power light.

If there is no light on your power adaptor's, please submit the issue on our Feedback Form with error details and provide your sim card number for assistance.

Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.

For more information about the Astro Fibre App, you may click here for a detailed user guide.

Customers on the Multiroom (Smart TV) app can stream these two channels (CH549 Love Nature & CH805 Astro SuperSport) if their TV model supports 4K UHD resolution.

Kindly note that these Sony TV models do not support 4K UHD resolution:
• Sony BRAVIA 4K GB
• Sony BRAVIA 4K UR
• Sony BRAVIA VH

*CH805 Astro SuperSport is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your Ultra Box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

Starting 9 June 2023, Viu Premium will be added as an option as part of our Asian Favourites along side Chinese, Indian and Indonesian Favourites. Astro customers on the Entertainment, EntertainmentPlus, Premium 2, Premium 3 and Platinum Packs will be able to choose Viu Premium as their Asian Favourites selection and stream the app for FREE. While customers on other TV Packs may purchase Viu Premium as an add-on to their subscription for as low as RM8.40/month (RRP: RM17.90). After successfully adding Viu Premium to your subscription, all Ultra and Ulti Box customers can access the app on their Astro Box, www.viu.com and the Viu mobile app to enjoy all the best KDramas, popular local hits, popular Thai and Indonesian shows and so much more! For further information and updates on Viu,

please visit: www.astro.com.my/Viu .

Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.

To subscribe, WhatsApp "Smart TV' or call 03-9543 3838.

Astro customers on the previous packages (e.g. Family Pack, Starter Pack, Value Pack, Super Pack Lite, Super Pack or Super Pack Plus) will first have to sign up to our new packages on astro.com.my before they are able to sign up for Multiroom (Smart TV).

You can subscribe to Multiroom (Smart TV) here or via any of our sales channels.

If you subscribe to Astro Fibre between 1 October 2023 to 23 November 2023, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.

You require at least two devices to form a Mesh WiFi network which are Astro Fibre WiFi router and a Mesh WiFi unit.

The Mesh unit will link to the WiFi router to form the Mesh WiFi network. You may connect up to 5 Mesh WiFi units for optimal WiFi coverage in your home.