Sign Up and Install Njoi | Sign Up and Install Njoi.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW DO I TERMINATE MY ASTRO SUBSCRIPTION?

We are sorry you are thinking of leaving us.

If you wish to cancel your Astro subscription, kindly do take note of the information below if your account is still within contract period,

  • Termination Request must be completed by the account holder.
  • You need to settle the outstanding balance and penalty (if any).
  • All Termination Request require a 30-day notice period.


MODEM NO POWER - MAXIS

1. Ensure power cable  is connected tightly.

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.


I CAN'T CONNECT MY ULTRA PLUG & PLAY BOX TO WI-FI. WHAT SHOULD I DO TO FIX THIS?

Step 1: Separate Your Wi-Fi Network Name

First, you need to set up your Wi-Fi to Dual-band in order to be less susceptible to interference, and allows you to choose between the 2.4GHz or 5GHz bands when connecting a device. A Wi-Fi frequency of 5GHz is best when you are near your router, and 2.4GHz is best for when you are far from your router.

  • Check the bottom of your router for a website or IP address, username, and password.

Below are details for a standard login based on a standard router issued by ISP (Telekom Malaysia, Maxis, and Time dot Com)

  • Login to your account
  • Identify your Wi-fi Settings (This could be in advanced settings)
  • Identify both the 2.4GHz and 5GHz options.
  • Split the signals by renaming the 2.4GHz and 5GHz signals respectively, and make sure both are enabled.
  • For detailed instructions based on router model, on how to separate your Wi-Fi, click here and choose the option according to your ISP and router brand.

Step 2: Factory reset your Ultra Box by following the steps below.

a. Press the Home button on your remote

b. Go to your settings page

c. Scroll down and select Reset/Restore

d. Select restore factory settings and proceed

e. Enter your PIN to access restore factory settings (default pin: 0000)

f. Choose restore and wait until the box reboots automatically. This may take around 2 minutes and you will see the Astro logo again when it's done.


I HAVE TERMINATED THE MESH WIFI SUBSCRIPTION BUT I'VE FAILED TO RETURN THE DEVICE. IS THERE A PENALTY FEE APPLIES?

Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.

 


WHAT INFORMATION IS REQUIRED TO PAY MY ASTRO BILL?

You would need your 10-digit account number and your email address.


HOW DO I GET THE ULTRA/ULTI PLUG & PLAY BOX?

If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:

I. Visit https://hub.astro.com.my/#5

II. Select `Box Upgrade` and log in with your Astro ID

III. Select the box you would like to upgrade


CHANGE TV SETTINGS - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to TV Settings and press “OK”.

STEP 4

Navigate to your preferred selection and press “OK”.

STEP 5

Navigate to Save and press "OK" to confirm your selection.


WHAT IS THE WARRANTY PERIOD FOR ALL ASTRO FIBRE DEVICES?

Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.

While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.


ARE ALL THESE STREAMING APPS AVAILABLE ON THE ULTRA AND ULTI BOX?

All streaming apps willbe made available on the Ultra Box first, followed by the Ulti Box. If youwould like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 forassistance.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    SERVICE CURRENTLY NOT AVAILABLE (SCNA) - HD ENABLED BOX

    You can proceed with below troubleshooting if the weather is good. Otherwise, you may try again later.

    ‍

    STEP 1

    On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

    STEP 2

    Navigate to SETTINGS and press “OK”.

    STEP 3

    Navigate to STB DIAGNOSTICS and press “OK”.

    STEP 4

    Refer to the signal strength % shown on the top left of your screen.

    If it is 65% or higher, please take the screenshot and submit your Feedback Form.

    If it is below 65%, please go to Step 5.

    STEP 5

    Switch off the power for your box and make sure that the adapter’s power light is off.

    ‍STEP 6

    Unscrew the satellite cable from the box and pull it out.

    STEP 7

    Plug the satellite cable back into the box and screw it back securely.

    STEP 8

    Switch on the power for your box and make sure that the adapter’s power light is on.

    Please wait for 5 minutes.

    STEP 9

    Turn on your box. You should no longer be experiencing this issue.

    ‍

    If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

    ‍

    Centralized Dish

    If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.


    I HAVE SIGNED UP FOR TWO (2) OR MORE MAIN ASTRO SUBSCRIPTIONS BUNDLED WITH NETFLIX. WILL I BE ENTITLED FOR MULTIPLE NETFLIX SUBSCRIPTIONS?

    Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.


    MY PAYMENT IS SUCCESSFUL BUT I HAVE WAITED MORE THAN FIVE (5) MINUTES AND IT IS NOT REFLECTING IN MY ASTRO. WHAT SHOULD I DO?

    The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.


    HOW MUCH CANCELLATION FEE WILL I BE CHARGED IF I DOWNGRADE MY PACKS OR TERMINATE ASTRO SERVICES BEFORE THE END OF MY CONTRACT TERM?

    The amount you're charged depends on:

    • Your contract period and how long's left of your minimum term from the date your subscriptions end, calculated in months.
    • Your current box type - Ultra or Ulti/Other Astro Boxes
    • The packages you subscribe to, including App services such as Disney+ Hotstar and Netflix

     


    WHAT CAN I WATCH ON ASTRO GO?

    Your access to Astro GO will depend on the subscription pack that you are subscribed to. Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels. We are continuously working hard to make more content available on Astro GO.

    You may navigate around the menu on the side bar on Astro GO app, or top bar on the Astro GO web version to find shows available.

    Mobile - Astro GO App

    Menu Guide

    • Home: Check out all the recommended content or watch your subscribed TV channels via the   Channel Guide at the bottom of your home screen. 
    • Catch Up: Missed an episode of your favourite series? Fret not, Catch Up on the latest episode of your favourite shows on Astro GO. 
    • Boxsets: Watch complete seasons and series from our On Demand library anytime anywhere. 
    • Movies: Watch recent and popular movies on your devices! You can access a large catalogue of On Demand movies, according to your subscription. 
    • Kids: Catch all the cartoons, animations and a variety of shows for kids of all ages. 
    • Sports: Watch the biggest sporting shows LIVE on your mobile device, anytime anywhere. 
    • Store: Other than your subscribed packages, you can also purchase and watch your favourite Pay-Per-View movies and other Astro exclusive content (not available on iOS devices).


    HOW DO I RETURN MY ASTRO & BROADBAND DEVICES?

    Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

    If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

     

    Frequently Asked Questions

    1)     I missed the pickup appointment; what do I do now?

    You can reschedule the pick-up appointment by calling our agent directly.

     

    2)     Can I reschedule my pickup date?

    Yes! You can call our agent back directly to reschedule the pickup date and time.

     

    3)     Do I have to pack my device(s) before handing it over to the Astro agent?

    Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

     

    4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

    No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

     

    5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

    No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

     

    Recycle via Registered Collection Centres

    For all recycling-related questions, please click here.

     


    WILL I BE CHARGED AN 8% SERVICE TAX ON THE SWITCHING FEE FOR A FUTURE-DATE ORDER THAT FALLS ON OR AFTER 1ST MARCH 2024?

    Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
     


    DO I HAVE TO BE AN EXISTING ASTRO CUSTOMER TO HAVE AN ASTRO ID?

    No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.


    I AM AN EXISTING ASTRO FIBRE CUSTOMER WITH A WIFI 6 HUAWEI K562E ROUTER; HOW CAN I ACCESS THE ASTRO FIBRE APP?

    For existing Astro Fibre customers with the WiFi 6 Huawei K562e router, youwould need to upgrade to the latest RG21 router in order to access the AstroFibre  with a one-off fee of RM300 (excluding SST). For any enquiries, please contact our Customer ContactCentre at 03 - 9543 1543and an Astro agent will be available to assist you immediately.


    I HAVE DECIDED TO CANCEL MY SUBSCRIPTION; WILL MY ADVANCE PAYMENT BE REFUNDED?

    Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.


    I WANT TO OPT OUT OF MY DISNEY+ HOTSTAR (3-MONTHS PASS) SUBSCRIPTION BUT MY EXPIRY DATE HAS BEEN DEFERRED; WILL I STILL HAVE TO MAKE THE PAYMENT FOR THE ADDITIONAL DAYS OF DEFERMENT?

    Yes, your charges during the deferment days will be pro-rated and reflected in your next bill. Please note that due to the recent requested change in your Astro account, the expiry date for your Disney+ Hotstar (3-months pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.


    2. WHY IS ASTRO REMOVING THE OPTION TO LOG IN USING OUR USERNAME AS ASTRO ID?

    This change was made to ensure that all customers enjoy a better user experience on our platforms and are kept up to date with which email address and mobile number is linked to their account.


    I HAVE MORE THAN 1 ASTRO FIBRE SUBSCRIPTION; CAN I MANAGE ALL OF MY SUBSCRIPTIONS WITH THE ASTRO FIBRE APP?

    Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.


    WILL THERE BE ANY SPECIAL OFFERS IF I SIGN UP FOR DISNEY+ HOTSTAR ON ASTRO NOW?

    Yes, until 31 August 2022, customers can subscribe to the Movies Pack for only *RM59.99/month or the Platinum Pack for only *RM99.99/month for 6 months as well as the Premium 1 or Premium 3 Pack for only *RM99.99/month for 6 months until 30 October 2022 and be entitled to access Disney+ Hotstar as part of their Astro subscription. To find out more about our latest promotions, please visit promotions.astro.com.my. 


    ASTRO FIBRE - SKYWORTH RG21

    Skyworth RG21

    ‍

    1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, type http://192.168.100.254 and below page will appear.

    ‍

    Login using your username and password  if you have changed the router login setting. Otherwise, your default router  login is as per below.          

    Username: user
    Password: user

    ‍

    4. Once you have successfully logged in, the router's web-based setup page will appear.

    ‍

    5. At the top of the page, click WLAN to configure the WiFi parameters.

    ‍

    6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.

    Please reconnect to the new WiFi name with the new password once completed.

    ‍

    7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.


    WHAT ARE THE CHANGES MADE TO MY SUBSCRIPTION PACKAGES ON 1ST APRIL 2024?

    • Bundle Packs with Chinese Favourites: If you are currently on the Chinese Favourites selection, your selection will switch to Viu Premium at no additional cost progressively from 1 April 2024. Not to worry, you may still manually switch to other Asian Favourite selections if you wish via the My Astro app.
    • Chinese Favourites Add-ons: There will not be any changes to your current subscription pricing. Furthermore, your subscription will now include additional channels on a free preview basis.
    • Old Packs: There will not be any changes to your current subscription pricing. However, as we have recently made adjustments to the channel lineup in our packs, please call us at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays) to find out how you get more value from your subscription.


    CAN I REQUEST FOR AN INSTALLER TO INSTALL MY PLUG & PLAY BOX?

    For Ultra/Ulti Plug & Play Box installation, it is recommended that you attempt to self-install by following the installation guide here, but there is an option to request for an installer to install the box at your premise. However, there will be a separate fee for this service request.


    I REQUESTED A TECHNICAL VISIT/INSTALLATION IN FEBRUARY 2024 HOWEVER, THE APPOINTMENT IS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

    For technical visit, the current fees will remain unchanged i.e.: 8% Service Tax absorbed by Astro. As for installation fees, current fees will remain unchanged i.e.: 6% Service Tax has already been included in installation fees, as 2% will be absorbed by Astro.
     


    WHAT WOULD MY ACCOUNT NUMBER LOOK LIKE?

    Your Astro account number is a 10-digit combination 
    E.g: 08XXXXXXXX


    UPDATE PROFILE NAME

    STEP 1
    On your remote, press the Home button and the home menu will be displayed on your screen.



    STEP 2
    Navigate to Profile.



    STEP 3
    The Profile Selection Screen will be displayed.



    STEP 4
    Navigate to Edit Profile.



    STEP 5
    Choose a profile to edit.



    STEP 6
    Navigate to Name.



    STEP 7
    Enter your new Profile Name, navigate to DONE and press "OK".



    STEP 8
    Your new profile name will be shown in the Profile Selection Screen.


     


    HOW TO CHANGE MY 4-DIGIT PIN ON ASTRO GO?

    The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.


    DOES THE MULTIROOM (SMART TV) SUBSCRIPTION COME WITH A CONTRACT?

    There is no contract for this subscription.


    INTERNET NOT AVAILABLE, ASTRO OK - MAXIS

    Huawei HG8240
    Huawei HG850A
    FIBER HOME
    ALCATEL LUCENT
    HUAWEI
    ZTE

    Option 1

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.
    2. Ensure the fiber cable from your wall socket and modem is securely connected.
    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1 if backbone is Maxis


    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

     

    Option  2/ Option 3/ Option 5/ Option 6

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1  if backbone is Maxis
     

    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

    DMT4 (Hybrid mode)
    DMT5 (Hybrid mode)
    DMT4 (IP mode)
    DMT5 (IP mode)

    5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

    6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
     

    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    MODEM NO POWER - ASTRO FIBRE

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

    3. If issue persists, submit your Feedback Form for further assistance.


    WHY IS THERE A NEED TO CHANGE THE DUE DATE?

    The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.


    MY PAYMENT HAS FAILED, WHAT DO I DO NOW?

    You may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.


    WHEN I CREATE A NEW NETFLIX ACCOUNT TO LINK TO MY ASTRO BILL, WILL I LOSE ALL MY CURRENT WATCHING HISTORY IN NETFLIX?

    You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.


    WHERE CAN I GET MORE INFORMATION ABOUT THE ONE-TIME BILL ADJUSTMENT?

    Please refer to these FAQs for more information.


    CAN I UPGRADE OR DOWNGRADE MY ASTRO PACK?

    Currently, My Astro app and web supports TV pack upgrade. You can go to "Account' and scroll to  "Subscription' section and select "TV pack'. You may reach out to us via WhatsApp at 03-9543 3838 for more details.

    For Ultra and/or Ulti box users, launch the My Astro app on your Home screen and you will land on the My Astro account dashboard. Press ">'  remote button to go to your Subscription card and "OK' button to proceed with the TV pack upgrade.


    HOW ARE CANCELLATION FEE CALCULATED?

    Please refer to the table below:

    Note:  

    1. The table above is an approximation of the cancellation fee. The final fees will be calculated at the end of your subscription/upon downgrade.
    1. Downgrade of Pack for Residential customers will be on basis of package ranking, whereas downgrade of pack for Astro & Broadband customer will be on basis of total monthly payment.
    1. Package ranking in descending order:
    • Platinum Pack (highest rank)
    • Premium Pack 1/2/3 (same rank across 3 options)
    • Entertainment / Sports / Movies Plus Pack
    • Entertainment / Sports / Movies Pack (same rank across 3 options)
    • Primary Pack (lowest rank)

    Please find some examples (for Residential customers) as below:

    Termination

    Customer signed up for Entertainment Plus Pack (24-month contract) with Ultra Box. Customer decided to terminate the subscription 8 months into the contract. As the customer still has 16 months remaining, the maximum applicable fee will be RM41.67 x 16months = RM666.67

    Pack downgrade

    Customer signed up for Movies Pack (24-month contract) with Ultra Box. 18 months in, customer decides to downgrade to Primary Pack (24-month contract). As the customer still has 6 months remaining, the maximum applicable fee will be RM20.83 x 6months = RM125

    Dropping off Netflix or Disney+ Hotstar within first 12 months

    Customer signed up for Entertainment Plus (24-month contract) with Ultra Box and 12-month commitment on Netflix App. 6 months in, customer decides to upgrade to Premium Pack 1 (24-month contract) which does not include Netflix App. As the customer still has 6 months remaining in the first 12 months of commitment for Netflix App,  the maximum applicable fee will be RM41.67 x 6 months = RM250. Upon upgrading to Premium Pack 1, a new 12-month commitment for Disney+ Hotstar App begins alongside the 24-month contract on the package.


    ERR-701- ISSUES LAUNCHING OR LOADING THE APP

    Please check your internet speed and connection status via internet connection test. If your internet is working fine and the issue persists, proceed to submit report via WhatsApp or Feedback Form.


    HOW DO I MANAGE MY PURCHASES AND MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

    You may manage all your Astro subscriptions via My Astro app. Download here or on your App Store or Google Play Store.


    CAN I CHANGE MY DUE DATE OR MAINTAIN MY OLD DUE DATE?

    No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.


    CHECK PHYSICAL SMART CARD NUMBER AND SERIAL NUMBER FROM BOX - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    From General Tab, look at the Smart Card No for the smartcard number.

    STEP 5    

    Take look at the Set Top Box Serial Number for the box serial number.


    ASTRO FIBRE - HUAWEI K562E

    Huawei K562e

    1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    2.Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, type http://192.168.100.254 and below page will appear.

    Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

    Username: user

    Password: user

    4. Once you have successfully logged in, the router's web-based setup page will appear.

    5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

    6. You may change the Wi-Fi Name and the Wi-Fi Password as per your preferences, then click "Apply".

    7. Your Wi-Fi Name and password has been changed. Kindly ensure to reconnect your WiFi according your new WiFi name and password.


    I AM CURRENTLY SUBSCRIBED TO THE MOVIES/PREMIUM 1/PREMIUM 3/PLATINUM PACK; CAN I ADD ON A DISNEY+ HOTSTAR 3-MONTHS PASS?

    If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass. 


    CAN I GET AN ULTRA/ULTI BOX WITH ASTRO & BROADBAND?

    Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.

    You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.


    WHAT IS THE PROCEDURE FOR TRANSFER OF EQUIPMENT OWNERSHIP?

    Please follow the steps below:

    Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

    Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

    Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

    Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

    Step 5: Submit all documents via feedback form .

    Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

     

    Note:

    1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

    2. Recorded program will be removed for PVR user.

    3. A full payment to be made on any outstanding balance for all related accounts.

    4. New account holder agreed to continue the remaining contract from previous owner account (if any).

    5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).


    Additional requirement for New Owner

    Capping of applicant age is 21

    Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)


    WHAT ARE THE DIFFERENCES BETWEEN BROADBAND DEAL AND BROADBAND NON-DEAL BUNDLE?

    Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.


    I DO NOT KNOW HOW TO USE THE APP; WHERE CAN I GET MORE INFORMATION?

    For more information about the Astro Fibre App, you may click here for a detailed user guide.


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