We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

Service will be resumed after you make payment within 45 days. The monthly subscription fee to be prorated accordingly and a reconnection fee of up to RM20 (exclusive of SST) will be applied upon service resumption. 

If payment is made within 45 days from your bill cycle date, Astro & Broadband services will be resumed within 3 hours of payment received. Your following month's bill will be prorated accordingly.

Find out more about the reconnection fee here.

 

No. However, if you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.

No, you are still able to subscribe to iQIYI on your current Astro pack.

Connect your Ultra Box/Ulti Box today and get the full value for your subscription. We believe we can provide you the best entertainment experience in Malaysia, and it all starts with connecting your box to the internet.

Want to enjoy these features for free?

• Continue watching Astro even when it’s raining.
• Binge-watch and catch-up to 110,000 videos on-demand from Malaysia, Hollywood, Korea, China, Bollywood and more anytime.
• Create multiple profiles in your house to enjoy a personalized Astro experience, with shows recommended to you based on your interest. There is a Kids-friendly version for your little ones as well.
• Rewind, pause and fast-forward shows and matches so that you will never miss another moment.

‍

STEP 1

On your remote, press the HOME button and the home menu will be  displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Scroll to Network Settings and press "OK". Select New Wi-Fi Connection and press "OK".

‍

STEP 4

Select your Wi-Fi network and press "OK". Please enter the password to connect to your network.

STEP 5

You have successfully connected when this screen appears.

Yes, you will need to pay additional RM25 per remaining contract months per unit on top of the standard Broadband penalty fee should you terminate the contract within 24 months.

You can track your ticket status by contacting us via WhatsApp or call us at 03-9543 3838.

No, you will not be charged 8% Service Tax for paper billing option.

If you would like to upgrade your pack to include Disney+ Hotstar Premium, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 

Starting 9 June 2023, Viu Premium will be added as an option as part of our Asian Favourites along side Chinese, Indian and Indonesian Favourites. Astro customers on the Entertainment, EntertainmentPlus, Premium 2, Premium 3 and Platinum Packs will be able to choose Viu Premium as their Asian Favourites selection and stream the app for FREE. While customers on other TV Packs may purchase Viu Premium as an add-on to their subscription for as low as RM8.40/month (RRP: RM17.90). After successfully adding Viu Premium to your subscription, all Ultra and Ulti Box customers can access the app on their Astro Box, www.viu.com and the Viu mobile app to enjoy all the best KDramas, popular local hits, popular Thai and Indonesian shows and so much more! For further information and updates on Viu,

please visit: www.astro.com.my/Viu .

 

Yes, existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre Bundle. The 24-month contract will be renewed.

However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

‍*Subject to Terms &Conditions of your contract

Please upgrade the Ultra/Ulti Box software to enjoy Netflix on your Ultra/Ulti Box. To do this, please click on the Netflix app icon on the homepage or go to CH741 to prompt the software upgrade. Kindly click Install when the software upgrade prompt appears. This will take approximately 20 minutes and you would be able to launch Netflix on the Ultra/Ulti Box after that.

Slow browsing using LAN cable

Looks like there is something wrong with your service connection.

Please run the Speed Test and attach the picture or screenshot of the  speed test in the Feedback Form below, in order for us to provide further  assistances.

Click here for Speed Test guideline.


Slow browsing using LAN cable

Looks like there is  something wrong with your service connection.

Please run the Speed Test and attach the picture or screenshot of the  speed test in the Feedback Form below, in order for us to provide further assistances.

Click here for Speed Test guideline.

 

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

Slow browsing using Wi-Fi

1. Router Positioning

Most people  underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day  and night.

i) High vs. Low

Put the router as high up as possible to  extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

ii) Concrete &  Metals

Make sure your router isn't blocked by any other objects, especially  devices that are electronic. Also, avoid placing your router in your basement  as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.

iii) Distance to  Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area  where you tend to use your devices.

Otherwise, you should place your  router near the center of your home. After all, Wi-Fi broadcasts in 360  degrees, so it doesn't make sense to put it at one end of the house.

 

2. Wireless Interference & Noise

You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can  still cause interference. Some common causes of interference include:

• Microwaves
• Bluetooth Devices
• Cordless Phone

 

3. Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially  problematic in housing complexes and apartments where there can be many  routers within close proximity.

Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.

 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

Fortunately, if this is the case, you can prioritize your own network  traffic by enabling Quality of Service in your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

The main changes are the revamped look and feel of the user interface on the Smart TV App, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation.

For more info, please read our dedicated FAQ on this here.

In addition, we have also recently introduced a new look to the Title Information Page and the ability to disable the Profile Selection Screen. For more information, please click here.

No, Astro Fibre is only available for a 24-month contract period upon sign-up.

Wider WiFi coverage:

-All areas across the house will enjoy optimal coverage with multiple Mesh WiFi units located in areas with sub-optimal coverage to form a larger WiFi network.

Stable connection;

-Consistent coverage of optimal WiFi signal will ensure a stable connection as the Mesh unit will automatically connect your devices to the strongest WiFi signal around your house.

Yes, you can restrict programmes based on the age rating by going to "Settings” > “Parental Controls & Profiles” on your Astro Box and Astro GO app. Alternatively, you may also create a Kids Profile that provides security with a 4-digit PIN to exit and accessibility to kids-friendly channels and On Demand content only.

Astro Fibre Bundle is a subscription service of broadband together with your desired Astro TV package, while Astro Fibre is a service that allows you to subscribe to Astro Fibre broadband only.

Disabling band steering means that there will be two frequency bands available for the users - 2.4GHz and 5GHz.
 

Note: Band Steering is called Dual-band Combination in the router web interface.
 

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user
 

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. Click on Dual-band Combination button to disable the Band Steering.

7. Set the Wi-Fi name and Wi-Fi Password for both 2.4GHz and 5GHz bands based on your preference. Then click "Apply" for the changes to take place.

8. Kindly ensure to reconnect your WiFi according your new WiFi name and password.

You would have to create a new Astro ID with your email address or mobile number and link your Astro subscription. Please follow the steps in the link here

To allow customers to decide on their WiFi connection arrangement based on their preference upon being advised by the installer on-site.

User to manually connect their devices to different WiFi bands based on their usage and preference.

Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.

You have the liberty to manage device connection on your own.

STEP 1    

On your remote, press the Home button and the home menu will  be displayed on top of your screen.

STEP 2

Navigate to Guide.

STEP 3    

Select the channel you would like to lock and press "OK".

STEP 4   

Select "Lock Channel" and press "OK".

STEP 5    

You channel is successfully locked when this screen appears.

STEP 6

Your selected channel will  have a lock tagging after being locked.

The Personal Video Recorder (PVR) is Astro's High Definition (HD)decoder which comes with a recording function and can be connected to Wi-Fi to access videos on demand. The PVR comes with the following features:

HIGH DEFINITION (HD):High Definition offers greater detail than Standard Definition including vibrant colour and multi-dimensional audio.

CONTROL LIVE TV: Record, Pause, Play & Rewind your favourite TV programmes at any moment. The PVR comes with storage capacity of 500GB (200 hours of HD recording)

ON DEMAND: Experience the new way of watching Astro. Gain access to a library of up to 50,000 On Demand titles that you can pick and watch instantly.

Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members

* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.

Please follow the steps below:

Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

Step 5: Submit all documents via feedback form .

Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

 

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

2. Recorded program will be removed for PVR user.

3. A full payment to be made on any outstanding balance for all related accounts.

4. New account holder agreed to continue the remaining contract from previous owner account (if any).

5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).

Additional requirement for New Owner

Capping of applicant age is 21

Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)

There are 2 methods of setting maturity ratings restriction on Netflix: 

‍

Method 1 – Create a Kids Profile in Netflix App on Ultra/Ulti Box 

1. On the Netflix home menu, select “Switch Profile” 

2. Select Add Profile.  

3. Name the profile. 

4. Select Kids. Kids profiles have a logo 'Kids' on the profile icon so they are easy to identify.  

5. Select Continue. The new profile will show on the list of profiles on your account. 

‍

Method 2 – Manually set Viewing Restrictions for each profile 

1. Go to https://www.netflix.com/profiles/manage

2. Select a Profile. 

3. Under Maturity Settings, select Edit. 

4. Enter your Netflix password. 

5. You may select the desired Maturity Rating settings or add a particular title restrictions for the profile. 

6. Select Save. 

For more information kindly visit: 

• https://help.netflix.com/en/node/114275

• https://help.netflix.com/en/node/114276

 

Yes, you may terminate the service, however an early cancellation fee will be applied for termination/cancellation within 24 months. Please refer to the Astro Fibre's cancellation details.

Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV) subscription. If you need additional Multiroom access, you may subscribe to Multiroom (Astro Box). All subscription has to be used within the same location as per the main subscription.

For multi-frequency customers, RM10.00 is charged per physical bill generated.

Yes, the monthly subscription fee will be prorated into your Astro bill.

No, customers are only allowed to choose ONE billing option (either Paper Bill or E-bill or SMS bill). However, customers who opted for Paper Bill will still be able to check their bills through Astro Self-Service Portal, IVR, Channel 200 and WhatsApp.

Mac OS X

1. Click the Go tab in the top menu bar and select Utilities from the drop-down menu.

2. Type "network utility" in the search bar in the top right-hand corner of the Utilities window and then hit the "Enter" key on your keyboard. 

3. Click the Network Utility icon to open the Network Utility window.

4. For Ping Test, select the Ping tab and then type the address you'd like to ping in the text box. Click Ping and wait for the ping results.
 

5. For Traceroute Test, select the Traceroute tab and then type the address you like to traceroute in the text box. Click Trace and wait for the traceroute results.
 

Windows 10

1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.

2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.

3. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

Windows 7 & Vista

1. Open the Start menu by clicking the Windows icon at the bottom left-hand corner of the screen.

2. Type "cmd" in the search bar at the  bottom of the menu.

3. Click cmd found in the search results for Programs.

4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

Windows 8

1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.

2. Type "cmd" in the search bar and hit the Enter key on your keyboard.

3. Click cmd that found in the search results for Programs.

4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

Windows XP

1. Click the Start button in the bottom left-hand corner of the screen.

2. Click the Run option in the right-hand column.

3. Type "cmd" in the text box and then hit the Enter key on your keyboard.

4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you'd like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

Please be informed that your service will be suspended if there is no payment after 31 days from your bill cycle date. After 62 days of non-payment, your service will be terminated, and an early cancellation fee will be applied if you are still within the 24-month contract.

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.

For customers that would like to subscribe to Multiroom with a box installation,

(i) customers on the old packages (example Family Pack, Starter Pack, Value Pack, Super Pack or Super Pack Plus) will have to subscribe to our new packages first by sending "Switch" to 03-9543 3838 via WhatsApp;

(ii) customers on the new Astro packages can subscribe by visiting product.astro.com.my/multiroom or WhatsApp "Hi" to 03-9543 3838.

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the  site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

1. Try loading the site on a different device.

Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

If the website doesn't load on another  device, the problem is either with the network or the website itself.
 

2. Restart your computer.

Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
 

3. Try loading the site in a different browser.
 

There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can  load the website.
 

4. Temporarily disable your antivirus program.

Your antivirus software may be interfering with your ability to load certain websites.

Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
 

5. Reset your modem and router.

Traffic to or from a certain website may be getting tripped up by your  modem or router. Resetting these devices may allow you to access the website again.
 

6. Check your computer's date and time settings.

If your date or time is set incorrectly, you may not be able to  connect to secure (https://) websites.

Check your computer or mobile device's clock to make sure that it is  set to the correct time and date.
 

7. In the event the problem persists, please provide below details for further escalation:

   i. List of websites effected.

   ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.

   iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.

   iv. Run the Ping Test -  Please click here for Ping Test guideline.

Once you've  gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.

Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.

 

For technical visit, the current fees will remain unchanged i.e.: 8% Service Tax absorbed by Astro. As for installation fees, current fees will remain unchanged i.e.: 6% Service Tax has already been included in installation fees, as 2% will be absorbed by Astro.
 

Non-standard Broadband installation covers the scenario where additional cables and drilling is required to complete your Astro & Broadband installation or by installing the cable in the walls/ceilings. There are additional fees applied for the additional requirements as follows:

Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.

STEP 1
On your remote, press the Home button and the Home Page will be displayed your screen. 



STEP 2
Navigate to SETTINGS.



STEP 3
Navigate to Profile Selection on Startup and press “OK”.



STEP 4
Navigate to your preferred selection and press “OK”.



STEP 5
Navigate to Save and press “OK”.

You may register up to four (4) devices.

To remove devices on Astro GO, click on Settings > Registered Devices to view and remove a device(s) from the list of devices registered to your Astro ID.

Step 1: Visit https://id.astro.com.my/ and click on “Forgot Astro ID?”

Step 2: Enter your Account/Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number”

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.

 

1. Please standby computer/laptop to access to the internet and connection must be via (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.0.1 or www.tplinkwifi.net and below page will appear.

 

The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different

 

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
 

5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

 

6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.

We would need you to  run few tests in order for us to understand your issue and to assist you in fixing the problem.

You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

1. Please run each of  the tests according to your your Laptop/PC Software.
2. Compile the pictures / screenshots of  your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
   • List of websites effected.
   • Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
   • Run the Traceroute Test - Please click here for Traceroute Test guideline.
   • Run the Ping Test -  Please click here for Ping Test guideline.
3. Once you/ve gathered all the results, kindly send them all through the Feedback Form below.

 

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation. If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.

Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.

Yes, you can. If you are an existing Astro customer with the Disney+ Hotstar add-on option, your Disney+ Hotstar add-on option will be converted without any early termination charge upon your successful re-contract to eligible bundle packages. 

Astro & Broadband offers Astro content with Astro Fibre, Maxis Fibre Broadband and Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.

With the current Astro & Broadband plans, customers will enjoy substantial savings by choosing their desired broadband speed from 30Mbps - 800Mbps to accompany their Astro packages.