Sign Up and Install Njoi | Sign Up and Install Njoi.

Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 

Nationwide Installation

 

Applying for

Njoi  Astro  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


I HAVE QUESTIONS ABOUT DISNEY+ HOTSTAR CONTENT, PRODUCT FEATURES AND APP FUNCTIONS; WHO CAN I CONTACT?

For information about the Disney+ Hotstar app functions and specifications, please visit help.hotstar.com or email disneyplus.my@hotstar.com. 


IF I DO NOT WANT A PARTICULAR SERVICE/PACK THAT IS CURRENTLY AVAILABLE IN THE NEW PACKS, CAN I REPLACE IT WITH ANOTHER?

I am sorry you can't. While we understand the value customers see in choosing their preferred service/pack individually, the packaging of channels/services in the new packs are necessary for us to offer content/services at an affordable price to our customers.


DISABLING BAND STEERING - HUAWEI K562E

Huawei K562e

Disabling band steering means that there will be two frequency bands available for the users - 2.4GHz and 5GHz.
 

Note: Band Steering is called Dual-band Combination in the router web interface.
 

  1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
  2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
  3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.



5. At the top of the page, click Wi-Fi to configure the WiFi parameters.



6. Click on Dual-band Combination button to disable the Band Steering.



7. Set the Wi-Fi name and Wi-Fi Password for both 2.4GHz and 5GHz bands based on your preference. Then click "Apply" for the changes to take place.



8. Kindly ensure to reconnect your WiFi according your new WiFi name and password.


SPEED TEST - ASTRO FIBRE

1. Power reset (on & off) your Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.

6.Click "GO", and the test will begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)

7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).

8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".


WILL THIS CHANGE IN DUE DATE IMPACT MY MONTHLY SUBSCRIPTION?

No, this change in due date will not impact your monthly bill subscription.


MAXIS - TECHNICOLOR ROUTER

‍

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.254 and below page will appear.

‍

‍

If below box appear, please enter required details as below:

‍

‍

USERNAME:  Administrator

PASSWORD: (ACCESS KEY AT THE RGW STICKER)

(These are the defaults, if you have done previous configuration on your router the password may be different)

‍

4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.

i. Click "Configure”

‍

ii. Once clicked configure button, below screen will appear.

A. This is your current password. Please delete and enter the new password.

B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.                      

Please re-connect your wireless using the new password.


I HAVE SUBSCRIBED TO MULTIROOM (SMART TV), HOW DO I FIND THE APP ON MY SMART TV?

1) Download the Astro app from the app store available on your Smart TV.

2) Follow the steps below depending on your Smart TV brand.


I WANT TO REMAIN ON MY EXISTING MOVIES/STARTER PLUS/VALUE PLUS PACKS. CAN I STILL ACCESS DISNEY+ HOTSTAR?

Yes, you will be able to access Disney+ Hotstar even if you remain on your existing Movies/Starter Plus/Value Plus Packs.


MAXIS - KAON ROUTER

1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
 

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Channel selection by scrolling down to the Advanced Setup.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

Then, click "Apply" for the changes to take  place.

8. A warning box will popup, click "OK" for the changes to take place.

9. Please wait until the connection reestablish.

 


INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - TIME

Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


Intermittent internet connection using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.    

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range  of the radio waves. This also helps clear the router of possible interferences.
 

ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.
 

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area where you tend to use your devices.

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.


2. Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

  • Microwaves
  • Bluetooth Devices
  • Cordless Phone
 

3.  Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.


Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


TEST SATELLITE FREQUENCY - ULTRA AND ULTI BOX

STEP 1  

On your remote, press the HOME button.

STEP 2

Navigate to SETTINGS icon and press "OK".

‍

STEP 3  

Navigate to Manage Satellite Frequency and press “OK”.

STEP 4

Choose Test Satellite Frequency and press “OK”.

STEP 5  

Choose "Confirm" to continue Test Satellite Frequency and press “OK”.

‍

STEP 6  

Satellite Frequency Test progress screen will be displayed.

‍

STEP 7  

The test result will be displayed once completed.


I PURCHASED ASTRO FIRST / ASTRO BEST / PAY-PER-VIEW EVENT IN FEBRUARY, BUT THE VIEWING PERIOD STARTS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

Yes, you will. Customers who purchased Astro First / Astro Best / Pay-per-View event in February 2024 with a viewing period in March 2024 will be charged an 8% Service Tax in their next bill.
 


WHY IS THERE A REQUIREMENT TO ENTER A 10-DIGIT ACCOUNT NUMBER?

By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.


HOW DO I RECYCLE OTHER ASTRO EQUIPMENT?

If you have a random Astro power cable, remote control or old box lying around at home, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

For all recycling-related questions, please click here.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    YOU HAVE INSERTED THE WRONG SMART CARD. PLEASE INSERT THE CORRECT SMART CARD (S14) - HD ENABLED BOX

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

    STEP 3

    Wipe the Smartcard's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing upwards and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your box. You should no longer be  experiencing this problem.

    If issue persist, please submit your feedback form with error details and attach a picture of your sim card number for assistance.


    WHAT ARE THE DEVICES REQUIRED TO FORM A MESH WIFI NETWORK?

    You require at least two devices to form a Mesh WiFi network which are Astro Fibre WiFi router and a Mesh WiFi unit.

    The Mesh unit will link to the WiFi router to form the Mesh WiFi network. You may connect up to 5 Mesh WiFi units for optimal WiFi coverage in your home.


    WHAT ARE THE 4K UHD CHANNELS THAT ASTRO MULTIROOM (SMART TV) CUSTOMERS CAN WATCH?

    Starting 12 December 2023, Multiroom Smart TV app customers can enjoy two 4K Ultra HD (4K UHD) channels, namely CH549 Love Nature and CH805 Astro SuperSport. “Love Nature” is available to all customers regardless of their subscribed TV Pack. It celebrates the complexity of life on earth, presenting nature stories in stunning detail and colours.


    Additionally, “Astro SuperSport” is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs. This channel showcases a variety of sporting events, selected to appeal to the Malaysian viewing audience.


    I DO NOT HAVE AN ASTRO ID. HOW CAN I GET ONE?

    Create your Astro ID anytime by following these simple steps: 

    • Step 1: Fill in your details at astro.com.my/astroID


    HOW MANY MULTIROOM (SMART TV) CAN I SUBSCRIBE?

    Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV) subscription. If you need additional Multiroom access, you may subscribe to Multiroom (Astro Box). All subscription has to be used within the same location as per the main subscription.


    WHEN WILL MY ACCESS TO DISNEY+ HOTSTAR BEGIN?

    Customers who subscribe to the Movies, Premium 1, Premium 3 or Platinum Pack will be able to access Disney+ Hotstar immediately and start streaming all their favourite Global, Regional and Malaysian hits upon activation. 


    I HAVE DECIDED TO CANCEL MY SUBSCRIPTION; WILL MY ADVANCE PAYMENT BE REFUNDED?

    Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.


    HOW DO I CANCEL MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

    To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.


    IF I PURCHASED A PACKAGE AFTER 29TH FEBRUARY 2024, WILL I BE CHARGED AN 8% SERVICE TAX?

    Yes, customers will be charged 8% Service Tax for packages purchased after 29th February due to the implementation of the 8% Service Tax starting 1st March 2024.
     


    ASTRO FIBRE - SKYWORTH RG21

    Skyworth RG21

     

     
    1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
    2. Once connected, open any web browser  such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    
    3. On the address bar, type http://192.168.100.254 and below page will appear.
     

    Login using your username and password if you have changed the router login setting. Otherwise, your default router  login is as per below.          

    Username: user
    Password: user

     

    4. Once you have successfully logged in, the router's web-based setup page will appear.

     


    5. At the top of the page, click WLAN to configure the WiFi parameters.



    6. To change the channel on 2.4G, click the drop-down arrow for Channel, then select your desired channel.



    7. Then, click "Save & Apply" for the changes to take place.



    8. You may make the same changes for 5G by click the drop-down arrow for Channel, then select your desired channel.



    9. Then, click "Save & Apply" for the changes to take place.


    I AM ENTITLED TO DISNEY+ HOTSTAR WITH MY ASTRO SUBSCRIPTION; CAN I USE A NON-MALAYSIAN MOBILE NUMBER TO REGISTER AND ACTIVATE MY DISNEY+ HOTSTAR ACCESS?

    No, please use a Malaysian mobile number registered with a local network service to register and activate access for Disney+ Hotstar with your Astro subscription. 


    I ALREADY HAVE THE ULTI BOX. HOW DO I USE ALL THE NEW FEATURES?

    Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!

     


    TIME - CISCO LINKSYS ROUTER

    You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

    1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.1 and below page will appear.

    ‍

    ‍

    4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

    Username: admin

    Password: admin (or time123)

    5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

    6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

    7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

    8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

    For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

    The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

    ‍

    9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

    10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

    ‍


    CAN CUSTOMERS REQUEST TO HAVE BOTH THE PAPER BILL AND E-BILL AT THE SAME TIME?

    No, customers are only allowed to choose ONE billing option (either Paper Bill or E-bill or SMS bill). However, customers who opted for Paper Bill will still be able to check their bills through Astro Self-Service Portal, IVR, Channel 200 and WhatsApp.


    I AM AN ASTRO IPTV CUSTOMER, WHEN CAN I SIGN FOR THE NEW PACKS AND ENJOY NETFLIX ON THE ULTRA/ULTI BOX?

    The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.


    CONNECT TO NEW WI-FI CONNECTION - ULTRA BOX / ULTI BOX

    Connect your Ultra Box/Ulti Box today and get the full value for your subscription. We believe we can provide you the best entertainment experience in Malaysia, and it all starts with connecting your box to the internet.

    Want to enjoy these features for free?

    • Continue watching Astro even when it’s raining.
    • Binge-watch and catch-up to 110,000 videos on-demand from Malaysia, Hollywood, Korea, China, Bollywood and more anytime.
    • Create multiple profiles in your house to enjoy a personalized Astro experience, with shows recommended to you based on your interest. There is a Kids-friendly version for your little ones as well.
    • Rewind, pause and fast-forward shows and matches so that you will never miss another moment.

    ‍

    STEP 1

    On your remote, press the HOME button and the home menu will be  displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Scroll to Network Settings and press "OK". Select New Wi-Fi Connection and press "OK".

    ‍

    STEP 4

    Select your Wi-Fi network and press "OK". Please enter the password to connect to your network.

    STEP 5

    You have successfully connected when this screen appears.


    ALL SERVICES NOT AVAILABLE (BROADBAND & ASTRO) - MAXIS

    Huawei HG8240
    Huawei HG850A
    FIBER HOME
    ALCATEL LUCENT
    HUAWEI
    ZTE

    Option 1

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1 if backbone is Maxis

    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
     

    Option 2/ Option 3/ Option 5/ Option 6

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1  if backbone is Maxis

    Router connection

    Technicolor Router

    4. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    5. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

    DMT4 (Hybrid mode)
    DMT5 (Hybrid mode)
    DMT4 (IP mode)
    DMT5 (IP mode)

    6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

    7. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

     

    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    SET S/PDIF AUDIO - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3  

    Navigate to S/PDIF Audio and press "OK".

    ‍

    STEP 4    

    Navigate to your preferred selection and press “OK”.


    SET HDMI AUDIO - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.


    STEP 2    

    Navigate to Settings.


    STEP 3    

    Navigate to HDMI Audio and press "OK".


    STEP 4  

    Navigate to your preferred selection and press “OK”.


    CHECK FUTURE RECORDING - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to My TV and press "OK".

    STEP 3  

    Navigate to Bookings and press "OK".

    STEP 4    

    Your list of your booking programs will  be displayed.


    WILL THERE BE AN INSTALLATION FEE FOR MULTIROOM SERVICE?

    There will be no installation fee for both Astro Box and Ultra Box. The Multiroom (second decoder) must be installed at the same registered address as your primary subscription.


    BY MOVING TO THE NEW PACKS, HOW WILL MY MONTHLY BILL BE IMPACTED?

    Your monthly bill of the previous and new pack will be prorated. This will be reflected into your bill accordingly.


    NO AUDIO - HD ENABLED BOX

    STEP 1
    Check the Audio settings on your box and set to Auto.
    Refer guide to change Digital Audio Settings.

    STEP 2
    If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

    STEP 3
    If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

    STEP 4
    If issue persist, connect to Live Agent via WhatsApp for help.


    7. I DO NOT REMEMBER MY USERNAME, EMAIL ADDRESS OR MOBILE NUMBER; HOW DO I LOG IN?

    Step 1: Visit https://id.astro.com.my/ and click on “Forgot Astro ID?”

     
    Step 2: Enter your Account/Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number”

    Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.


    HOW DO I WATCH THE MATCHES AS PART OF LIGA MALAYSIA?

    The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.

     


    SOFTWARE UPDATE - ULTRA / ULTI BOX

    STEP 1

    Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

    STEP 2

    Switch ON the power of your Ultra / Ulti  box and make sure that the adapter's power light is on.

    STEP 3

    On your remote control, press the standby button repeatedly until the Startup Options appear on TV.

    STEP 4    

    Press "1".

    ‍

    STEP 5

    Press "1".

    ‍

    STEP 6

    The Software Update progress screen will appears.    

    The update will take 10 - 15 minutes to  complete.    

    Please be patience.

     


    CAN I REQUEST FOR AN INSTALLER TO INSTALL MY PLUG & PLAY BOX?

    For Ultra/Ulti Plug & Play Box installation, it is recommended that you attempt to self-install by following the installation guide here, but there is an option to request for an installer to install the box at your premise. However, there will be a separate fee for this service request.


    WHAT DO I DO IF I'M HAVING TROUBLE WATCHING NETFLIX ON THE ULTRA/ULTI BOX?

    Please contact Astro Customer Call Center via 03-95433838


    MODEM NO POWER - MAXIS

    1. Ensure power cable  is connected tightly.

    2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue  persists, submit your feedback form for further assistance.


    MY PAYMENT HAS FAILED, WHAT DO I DO NOW?

    You may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.


    HOW WILL I KNOW IF MY SPEED PLAN HAS BEEN SUCCESSFULLY UPGRADED?

    You may verify if your speed plan has been successfully upgraded during the installation process with your Astro installer before sign-off. If you would like to confirm the status of your speed upgrade after installation, you may contact Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.  

     


    I HAVE OPTED OUT OF MY DISNEY+ HOTSTAR (3-MONTHS PASS) SUBSCRIPTION BUT THE CHARGES ARE STILL REFLECTED IN MY BILL.

    Please note that your request to opt out has been processed, and payment for Disney+ Hotstar is not required. Your bill adjustment will be reflected in your next bill. 


    ANY DOCUMENT REQUIRED FOR REFUND?

    Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. Any incomplete document, customer will be notified by Astro after validation is made.


    WHAT IS LIGA MALAYSIA?

    Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

     


    CAN I RESCHEDULE THE TECHNICAL VISIT APPOINTMENT?

    Rescheduling must be done at least 1 hour prior to the original appointment time.


    Tags: Sign Up and Install Njoi internet taman purnama rantau panjang Sign Up and Install Njoi astro acv livestock trade services Sign Up and Install Njoi uninfi batu 11 Sign Up and Install Njoi maxis balai bomba dan penyelamat betong Sign Up and Install Njoi njoy muhamad jeffry Sign Up and Install Njoi uninfi tiram perdana Sign Up and Install Njoi enjoi parit bakar tengah Sign Up and Install Njoi astro cs international sdn bhd Sign Up and Install Njoi anjoi pejabat pengawal oka concrete Sign Up and Install Njoi njoy sekolah kebangsaan seri utama Sign Up and Install Njoi maxis rumah komuniti felda Sign Up and Install Njoi injoy kampung hilir Sign Up and Install Njoi internet kampung tok lebar Sign Up and Install Njoi unufi sekolah kebangsaan syed ibrahim Sign Up and Install Njoi maxis block a5 samajaya apartment Sign Up and Install Njoi njoi pusat perniagaan padang lalang Sign Up and Install Njoi astro habib jewel mydin mall seremban 2 Sign Up and Install Njoi anjoy 630909 mn2 82 Sign Up and Install Njoi unifi sekolah jenis kebangsaan tamil st philomena convent Sign Up and Install Njoi unifi kampung baru kok pauh Sign Up and Install Njoi internet dewan idris shah ii Sign Up and Install Njoi maxis kossan japan roller sdn bhd Sign Up and Install Njoi fiber felda trolak Sign Up and Install Njoi enjoy pejabat sekolah sek jenis keb t ladang nova scotia 1 Sign Up and Install Njoi fiber sk batu mengkebang Sign Up and Install Njoi fiber blok k apartment segar Sign Up and Install Njoi injoy block l flat suria jaya matang Sign Up and Install Njoi fiber indah home curtain sdn bhd Sign Up and Install Njoi broadband taman desa lubok jambu mulong Sign Up and Install Njoi faq tanjung sijangkang Sign Up and Install Njoi uninfi projek perumahan rakyat taman jpn Sign Up and Install Njoi broadband kampung masjid kemubu Sign Up and Install Njoi unifii dobi kampung cina Sign Up and Install Njoi unifii kg gana Sign Up and Install Njoi enjoi kuartes gunasama persekutuan kelas g Sign Up and Install Njoi maxis flat beringin blok c Sign Up and Install Njoi njoi bangunan mechumna Sign Up and Install Njoi wifi block 2r Sign Up and Install Njoi unifi pantai layang Sign Up and Install Njoi uniifi bukit jagus Sign Up and Install Njoi unifi taman sinar bukit Sign Up and Install Njoi astro ppd anak permata negara bachok Sign Up and Install Njoi uninfi sofiah fresh mart Sign Up and Install Njoi uninfi sk seri bulan Sign Up and Install Njoi injoi kg duyong seberang takir Sign Up and Install Njoi unifii rds driving academy sdn bhd Sign Up and Install Njoi fiber kampung jalan bruseh Sign Up and Install Njoi njoy sri tegamat sdn bhd Sign Up and Install Njoi faq kampung orang asli kampung kepau laut Sign Up and Install Njoi astro kampung telok sena mukim lambor kiri Sign Up and Install Njoi wifi malaysia aviation academy mava Sign Up and Install Njoi wifi klinik desa kg medan Sign Up and Install Njoi fibre blok 7 sd apt Sign Up and Install Njoi maxis no36 kelumpuk bambu d Sign Up and Install Njoi anjoy blok d16 Sign Up and Install Njoi injoi pp parit jawa Sign Up and Install Njoi internet smk padang berempah Sign Up and Install Njoi uniifi kuarters klinik kesihatan batu 14 Sign Up and Install Njoi internet pkg bandar kluang Sign Up and Install Njoi astro kampung kubang macang