We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

This convenient option allows you to complete your registration without the need to provide hard copy documents physically to the sales agent. The identity verification process helps to secure your Account and protect it from unauthorised usage.

For self-installation, in your first bill upon activation of your Plug& Play Box, the activation fee will be included as a separate line item in your bill alongside the subscription fee.

If you choose to install the Plug & Play Box via installer, you can pay the installation fee and activation fee directly to the installer upon installation. This will be reflected in your next bill itemised as setup fee.

You are entitled for free mesh WiFi devices when you sign up for Astro & Broadband with Maxis fibre 500Mbps or 800Mbps speed only.

Mesh WiFi is not available with Astro & Broadband with Allo. However, you may purchase the Mesh WiFi devices separately to pair along with you Allo broadband.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Navigate to IP Diagnostics and press "OK".

STEP 5    

IP Diagnostics information will be displayed.

1. Via Television

    a) Ultra Box

• Press the “Home” button and scroll to “Settings” > “Wi-Fi/Ethernet” > “New Wi-Fi Connection”

• Allow the Ultra Box to scan the Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password

• Once you are connected, your Home screen will now show “tabs” where you can now enjoy Video On Demand

‍

o  “Catch-up” missed episodes from ongoing programmes

o  Binge-watch full seasons from “Boxsets”

o  Choose the your favourites from “Movies”, “Kids” and more

‍

2. Mobile/Portable devices

(a)  Just head to the Google Play Store, Huawei App Gallery or Apple App Store here, search for “Astro GO” and download Astro GO on iOS and Android devices. Login to watch on demand and other ASTRO channels based on your subscription.

We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.

This will not take longer than 15 minutes.

1. Please run each of  the test using your laptop or personal desktop by connecting to your Astro Fibre.
2. Please list down the impacted website (Provide us the complete URL i.e. www.astro.com.my).
3. We need you to run below tests and compile the pictures or screenshots of your test results into one file (i.e Microsof Word document, PDF file) and send to our agent in order for us to assist you further:
   • Run the Ping & Traceroute Test - For guidance, please click here for Ping & Traceroute Test guideline. 
   • You may run this by connecting via WiFi or LAN cable. Your test result will appears as per below screen and take a screenshot.

• Run the Speed Test - For guidance, please click here for Speed Test guideline.

We need you to run the Speed Test using both WiFi connection and LAN cable.

4. Once you've gathered all the results, attach in Feedback Form for further assistance.

 

Quick Info
A Speed Test is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR

1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.
3. Select Technical Assistance.
4. Select Refresh Smartcard.

b. Using MyAstro web

STEP 1
Go to https://myastro.astro.com.my/ in your web browser.



STEP 2
Key-in your Email / Mobile number and password. Then, press LOG IN.



STEP 3
Click on TV pack.



STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).



STEP 5
Click on "Refresh" to refresh signal on your box. 

For Main Box


For Multiroom


STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box


For Multiroom


c. Using MyAstro App

STEP 1
Open myAstro App and click "Login".



STEP 2
Key-in your Email / Mobile number and password. Then, press "LOG IN".



STEP 3
Go to "Account".



STEP 4
Scroll down to "TV pack" and click on it.



STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).



STEP 6
Tap on "Refresh" to refresh signal on your box. ​

For Main Box


For Multiroom


STEP 7
After tap the Refresh, below notification will be displayed as below.

For Main Room


For Multiroom

STEP 1

Identify your remote control:

a)   Remote control with Astro logo at the bottom of the remote, proceed to STEP 2.

b)   Remote control with Astro logo at the top of the remote, proceed to STEP 4

‍

STEP 2 (Astro Logo at the bottom of the Remote)

On your remote, press the “set tv” button and set tv instructions will be displayed on top of your screen:

‍

STEP 3

Follow the steps appear on the TV screen to sync your Astro remote and complete the setup.

‍

STEP 4 (Astro Logo atthe top of the Remote)

Press and hold “tv input” key on bottom left of the remote for 3 seconds until the LED blinks twice.

STEP 5

Enter the 2-digit TV Code of your TV Brand and the LED will blink twice:

‍

STEP 6

Try out the TV controls (TV Standby or adjust Volume) to check if they are working correctly.

‍

STEP 7

Press ok and wait for the LED to blink twice to save the settings.

You will be contacted by an Astro representative within two working days to advise you on the next course of action.

You require at least two devices to form a Mesh WiFi network which are Astro Fibre WiFi router and a Mesh WiFi unit.

The Mesh unit will link to the WiFi router to form the Mesh WiFi network. You may connect up to 5 Mesh WiFi units for optimal WiFi coverage in your home.

STEP 1
On your remote, press the Home button and the home menu will be displayed on your screen.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed.



STEP 4
Navigate to Edit Profile.



STEP 5
Choose a profile to edit.



STEP 6
Navigate to Name.



STEP 7
Enter your new Profile Name, navigate to DONE and press "OK".



STEP 8
Your new profile name will be shown in the Profile Selection Screen.


 

For any technical issues, you may visit Astro's Help & Support page or contact Astro via WhatsApp at 03-9543 3838 by typing PNP.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to SETTINGS and press "OK".

STEP 3

Navigate to STB Diagnostics and press "OK".

STEP 4

Navigate to Network Diagnostics and press "OK" .

STEP 5

Please ensure the Tunes service multicast status is Multicast Up.

If the status is Multicast is Not Available, please reboot the decoder and router before verifying this status.

If issue persists, please submit the issue on our Feedback Form with error details and attach a picture of your Network Diagnostics.

STEP 1  

Check your current software version on your box.

If the software version updated (Refer to Table 1), proceed to STEP 2.

If software version different from Table 1, click here for Software Update guide.        

Once software is updated, tune to the impacted channel.        

If issue persist, proceed to STEP 2.

 

STEP 2    

Run Test Satellite Frequency.    

Click here for the guide.

If Test Pass, proceed to submit report here.

‍

Guide to  submit report:    

At Feedback Type select "I have  missing channel".    

Fill up all the required  information and submit.    

Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation  (RM65).    

You will receive appointment  details via SMS within 48 hours.

If Test Fail, proceed to STEP 3.

‍STEP 3    

Proceed to Update Satellite Frequency.    

Click here for the guide.    

Once completed, tune to the impacted channel.            

If issue persist, proceed to submit report here.

‍

Guide to  submit report:    

At Feedback Type select "I have  missing channel".    

Fill up all the required  information and submit.    

Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation  (RM65).    

You will receive appointment  details via SMS within 48 hours.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Subtitles and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

You may check your bills and outstanding via:

• Channel 200 from your Astro Box.
• Astro Self Self-Serve Portal or MyAstro App via this link.
• WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.

Rebates/refunds are not provided. Early termination of the 3-months pass add on is subject to an early termination fee prorated to RM54.90 for the remaining months.

Yes, until 31 August 2022, customers can subscribe to the Movies Pack for only *RM59.99/month or the Platinum Pack for only *RM99.99/month for 6 months as well as the Premium 1 or Premium 3 Pack for only *RM99.99/month for 6 months until 30 October 2022 and be entitled to access Disney+ Hotstar as part of their Astro subscription. To find out more about our latest promotions, please visit promotions.astro.com.my. 

No, the quality of your video depends on the speed and reliability of your internet.

Your account may be under suspension. To resolve this issue, proceed to submit report via WhatsApp or Feedback Form.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.

Starting 21 June 2022, all new digital sign-ups for TV packs on astro.com.my will now include access to the Astro GO app within an hour upon checkout of your first month subscription fees (excluding tax). Install the app on your smartphones, tablets or computers and you can start streaming even before your Astro box arrives!

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.

6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.

You will not be able to switch between channels, use the app as a remote control, view favorite channels and programmes, use programme showtime reminder, and remote record feature.

Upon completion of the termination process, customer will receive one last closing bill stating the total amount due to Astro according to their billing option.

For customers who had opted to switch their billing option to e-bill or SMS bill, they will receive their final bill accordingly.

For customers who opted for paper bill, they will receive the final bill via paper bill. (The Paper Bill Charge will be applied).

STEP 1
On your remote, press the Home button and the Home Page will be displayed your screen. 



STEP 2
Navigate to SETTINGS.



STEP 3
Navigate to Profile Selection on Startup and press “OK”.



STEP 4
Navigate to your preferred selection and press “OK”.



STEP 5
Navigate to Save and press “OK”.

Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.

STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.

STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.

Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.

While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.

Yes, existing Astro customers can subscribe to all Astro Fibre offerings. You also have the option to subscribe to Astro Fibre as a standalone, which comes without any TV packages.

The 24-month contract will be renewed upon signing up for the new packs.

Unfortunately, you can't. My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers manage their Astro accounts. Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.

Astro invests billions of ringgits in content annually to keep Malaysians entertained and informed. Hence, we work alongside industry players, content partners and regulators in protecting intellectual property so that Astro can continue to produce and aggregate compelling content for our viewers.

We continue to educate and raise awareness among the public and businesses about the economic and social losses caused by content piracy. You can play your part in combating piracy by reporting potential copyright infringement of Astro content to the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) on the following channels:

• 1-800-886-800 (hotline)  
• 03-8882 6088 (Enforcement Command Centre)
• +6019-279 4317 (WhatsApp)

Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
 

As our customers deserve the best entertainment experience, Astro is refreshing its content and packages to offer more choice, value, flexibility, and better experience in a streaming world as part of the new Astro experience.  

The all-new Astro packs are designed for customers in the streaming and connected world, where they can stream all the shows they love on Ultra Box and Ulti Box. Customers can now enjoy their favourite shows all on Astro, from global streaming services like Netflix, Disney+ Hotstar, HBO GO, iQIYI, TVBAnywhere+ as well as all Astro's flagship shows and the best of live sports in one place, on the big screen. Our new packages offer unbeaten value, a greater variety of content and greater convenience, all made better with our Astro & Broadband for better connectivity.

New and existing Astro customers will enjoy rebates up to RM39/month for 24 months when they subscribe to selected Astro Fibre TV bundles and a FREE speed upgrade for all customers who subscribe within the promotion period.
 

Of course not! It is a value added service introduced for your convenience. You will only be billed for any package take ups or service upgrades, which will be reflected in your next Astro invoice.

 

Your bill will be waived upon request.

Yes, your charges during the deferment days will be pro-rated and reflected in your next bill. Please note that due to the recent requested change in your Astro account, the expiry date for your Disney+ Hotstar (3-months pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.

Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV) subscription. If you need additional Multiroom access, you may subscribe to Multiroom (Astro Box). All subscription has to be used within the same location as per the main subscription.

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.    

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

FAQs: Netflix on Astro

1.     What is Netflix?

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you’ll love.

 

Astro customers with an internet-connected Ultra Box or Ulti Box canaccess the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website https://about.netflix.com/en

 

2.     Which new pack comes with Netflix?

Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

 

Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

 

If you do not have a bundle which includes Netflix, you may also add anew Netflix subscription to your Astro Bill for billing convenience.

 

3. How do I know if my new pack includes Netflix?

If Netflix is included as part of your Astro pack, you will find it in My Astro app called “Apps” where you will be able to manage all the streaming apps you are entitled to.  

 

Netflix will also be included in your Astro bill under “MonthlyCharges”  

 

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

 

4.     I signed up for the EntertainmentPlus / Movies Plus / Sports Plus pack that includes Netflix. How do I activate my Netflix account?

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.

 

Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

 

5.     Will I be able to access Netflix on my Ultra/Ulti Box?

You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.

 

6.     How do I change my Netflix plan or account information?

You can make changes to your Netflix plans that are included in your Bundle through My Astro app.

 

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.  

 

7. How many devices can I access Netflix at once?

Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.

 

Netflix Standard account customers are allowed to watch shows in Full HD and download them to watch offline on up to 2 supported devices at a time.

 

On the other hand,Netflix Basic account customers are allowed to watch shows in HD and download shows for offline viewing on only 1 supported device at a time.

 

8. You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

-         Cancel your existing subscription with Netflix  

-         Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  

-         To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  

-         Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

 

9. I have added a Netflix account to my Astro bill. Do I need to perform any activation?

By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.

 

10. When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

 

11. I forgot my Netflix username or password. How do I find my username or reset my password?

If you have forgotten your username or password, you may follow the steps below:

 

Step 1. Go to netflix.com

Step 2:Click on Sign In

Step 3:Click on “Need Help” to reset password

 

12. I forgot which Netflix account is associated with my Astro Account. How do I find that out?

You can recover your Netflix login here or at astro.com.my/Netflix  

 

Step 1:Head to astro.com.my/Netflix

Step 2: At the FAQ section look for “How to recover my Netflix login email and password”

Step 3: Login with Astro ID

Step 4:Proceed to Netflix.com for account recovery

 

13. What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

 

 14. What happens to my Netflix account if I move to a new address?

There will be no changes to your Netflix account when you move to a new address.

 

15. How do I cancel Netflix?

If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.

 

If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix’s Website, etc. This change will reflect in your next bill.

From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.

 

16. I would like to change the Netflix account linked to my Astro pack. What should I do?

Please visit http://help.netflix.com to call or start a live chat with Netflix’s customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.

 

17. Will Netflix be automatically added to my Astro subscription?

Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.

 

18. ​Will Astro censor Netflix content?

Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.

 

19. I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.

 

20. Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

- With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.

- Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.  

- In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals are available if customers also subscribe to broadband for a better-connected experience.

Step 1: Open your My Astro app

Step 2: Select "Astro Rewards"

Step 3: Scroll through your rewards to see what you're entitled to

Step 4: Select the rewards that take your fancy and follow the instructions stated on how to redeem them (redemption instructions may vary based on reward)

When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.

Yes, you will need to pay additional RM25 per remaining contract months per unit on top of the standard Broadband penalty fee should you terminate the contract within 24 months.

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

2.Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user

Password: user

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. You may change the Wi-Fi Name and the Wi-Fi Password as per your preferences, then click "Apply".

7. Your Wi-Fi Name and password has been changed. Kindly ensure to reconnect your WiFi according your new WiFi name and password.

We encourage customers to ensure their TV compatibility with the Astro Multiroom (Smart TV) app first before making any purchase here.

If you are still experiencing any issues, please contact us at wecare@astro.com.my or call or WhatsApp us at 03-9543 3838 and our agents will be happy to assist you.

No, eligible customers will not be charged for this speed upgrade. Your speed plan will be upgraded automatically for 24 months, depending on your subscription. After the FREE speed upgrade period, your Astro Fibre plan will return to its regular speed.
 

You will receive an email within 45 minutes of payment made to let you know whether your advance payment is successful or not. If your payment has failed, you may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.

By changing from a 12-months commitment period to 24-months, there will not be any cancellation fee applicable. You will start a new contract with 24-months commitment and receive the corresponding discount for that duration.

Tap on the "Content' tab on the navigation bar. Select "Channels' and the channel of interest and you may view the scheduled programmes of the day. To switch between days, choose a channel and tap on a particular day (E.g. Mon, Tues, Wed). You may also view the showtimes of the day and up to the next six days.