Sign Up and Install Astro / Broadband | Sign Up and Install Astro / Broadband.

Astro

Now you can enjoy amazing new Astro TV packs.

Our all-new curated Astro TV packs have been redesigned to bring what you love.

 

TV Pack   New Installation Change Existing Package    

Explore our TV Pack which includes a variety of entertainment channels.

New Installation Change Existing Package    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /month
View Channel List

The must-watch local and international content made for everyone in the family.

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /month
View Channel List

The best local & international cartoons & educational entertainment.

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /month
View Channel List

Global movies and series packed with action, drama and big thrills.

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /month
View Channel List

Latest breaking news & current affairs whilst you discover secrets of the world.

Sports Pack
Sports Pack
RM99.99 /month
View Channel List

Witness every major league & live sports events, plus family entertainment.

Epic Pack
Epic Pack
RM199.99 /month
View Channel List

The ultimate all-in-one entertainment with movies, sports & a variety of streaming apps.

 
 

100Mbps Astro Fibre   New Installation Change Existing Package    

Good for working from home and streaming. Get connected at 100Mbps and enjoy uninterrupted streaming, gaming, and browsing.

New Installation Change Existing Package    
❯ ❮
100Mbps
100Mbps
RM99.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   New Installation Change Existing Package    

Ideal for small families for 4K streaming & gaming. Get connected at 500Mbps and enjoy fast and stable internet for all your needs.

New Installation Change Existing Package    
❯ ❮
500Mbps
500Mbps
RM149.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   New Installation Change Existing Package    

Perfect for medium-sized families for work and play. Get connected at 1Gbps and experience ultra-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
1Gbps
1Gbps
RM229.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   New Installation Change Existing Package    

Ultimate high-speed internet for everyone and everything. Get connected at 2Gbps and enjoy lightning-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
2Gbps
2Gbps
RM319.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 
Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 
Unifi
unifi-logo

100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

❯ ❮
Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

❯ ❮
Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 
MaxisONE Fibre Internet

Enjoy better WiFi experience built for you by Maxis

Get a superfast fibre paired with mesh WiFi for better coverage and optimised by Maxperts to fit your home size and internet needs.

 

Maxis Business Fibre   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Maxis Business Fibre
100Mbps
RM119.00 /month

Supports up to 2-3 users on 5 devices.

Maxis Business Fibre
100Mbps + Fixed IP
RM319.00 /month

Supports up to 2-3 users on 5 devices.

Fixed IP.

Maxis Business Fibre
300Mbps
RM179.00 /month

Supports up to 6 users on 10 devices.

Maxis Business Fibre
300Mbps + Fixed IP
RM379.00 /month

Supports up to 6 users on 10 devices.

Fixed IP.

Maxis Business Fibre
500Mbps
RM219.00 /month

Supports up to 10 heavy users on multiple devices.

Maxis Business Fibre
500Mbps + Fixed IP
RM419.00 /month

Supports up to 10 heavy users on multiple devices.

Fixed IP.

Maxis Business Fibre
1Gbps
RM299.00 /month

Supports up to 10 power users on multiple devices.

Maxis Business Fibre
1Gbps + Fixed IP
RM499.00 /month

Supports up to 10 power users on multiple devices.

Fixed IP.

 
 

100Mbps Maxis Home Fibre   

Good for Working From Home and streaming.

❯ ❮
Maxis Home Fibre
100Mbps
RM89.00 /month

Free WiFi-6 Router

Maxis Home Fibre
100Mbps + Voice Unlimited
RM99.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

300Mbps Maxis Home Fibre   

Suitable for full HD streaming & browsing.

❯ ❮
Maxis Home Fibre
300Mbps
RM99.00 /month

Free WiFi-6 Router

Maxis Home Fibre
300Mbps + Voice Unlimited
RM109.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

500Mbps Maxis Home Fibre   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Maxis Home Fibre
500Mbps
RM149.00 /month

Free WiFi-6 Router

Maxis Home Fibre
500Mbps + Voice Unlimited
RM159.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

1Gbps Maxis Home Fibre   

Perfect for medium-sized families for work and play.

❯ ❮
Maxis Home Fibre
1Gbps
RM249.00 /month

Free WiFi-6 Router

Maxis Home Fibre
1Gbps + Voice Unlimited
RM259.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

2Gbps Maxis Home Fibre   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Maxis Home Fibre
2Gbps
RM319.00 /month

Free WiFi-6 Router

Maxis Home Fibre
2Gbps + Voice Unlimited
RM329.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 
 

Nationwide Installation

 

Applying for

Astro  Njoi  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


PIXELATION OR DISTORTION PICTURE - ULTRA BOX / ULTI BOX

You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

‍

STEP 1

On your remote, press the HOME button and the home menu will be  displayed on top of your screen.


STEP 2

Navigate to SETTINGS.


STEP 3

Navigate to Satellite Settings and press “OK”.


STEP 4

Navigate to Diagnostics and press “OK”.


 

STEP 5

Refer to the signal strength on your screen.

If it is 65 or higher, please take the screenshot and submit your feedback form.

If it is below 65, please go to Step 6.


 

STEP 6

Switch off the power for your box and  make sure that the adapter’s power light is off.


 

STEP 7

Unscrew the satellite cable from the box  and pull it out.


STEP 8

Plug the satellite cable back into the  box and screw it back securely.


 

STEP 9

Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.


 

STEP 10

Turn on your box. You should no longer be experiencing this issue.

If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.

 

Centralized  Dish

If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.


FAQS: IQIYI ON ASTRO

What is the "iQIYI Video - Dramas & Movies" App?
The iQIYI App is an on-demand video streaming service provided by iQIYI that was first launched in June 2019 in more than 191 countries providing the best Asian dramas to viewers across the world. iQIYI allows subscribers to watch all their favourite Asian entertainment including dramas, variety shows, movies and anime, with subtitles in multiple languages and equipped with Dolby Atmos for the most immersive experience at their fingertips.

Where can I access the iQIYI App?
Starting 20 December 2022, Astro customers will be able to enjoy the iQIYI app as an add-to-bill service for an exclusive price via Astro and enjoy the app on their Ultra/Ulti Box, mobile app and website.

How do I access the iQIYI App on the Ultra/Ulti Box?
After completing the subscription process, you will be able to access the iQIYI App on the Ultra/Ulti Box by following the steps below:

On your Ultra/Ulti Box
Step 1
: At the Home menu, go to the App Rail and select "iQIYI"
Step 2: Click "OK" on your Astro remote
Step 3: While on the iQIYI App Home Page, navigate to "VIP account" located at the top left pane and click "Login". A page with a QR Code will be presented on your TV screen
Step 4: Scan the QR code using your mobile device and you will be directed to the iQIYI mobile app
Step 5: Follow the steps under "On Mobile App" below to pair your iQIYI account with your Ultra/Ulti Box

On the iQIYI Mobile App
Step 1: Download the iQIYI App on your mobile device
Step 2: At the login page, select "Continue with Astro"
Step 3: Log in with your Astro ID
Step 4: Click on the "Me" icon located at the bottom of the screen, and you will be presented with your iQIYI profile page
Step 5: Click on the in-app QR code scanner located at the top right corner of the screen
Step 6: Scan the QR Code displayed on your TV screen with the in-app QR code scanner. Refer to Step 3 under "On your Ultra/Ulti Box" above
Step 7: The screen on your TV will reload automatically and the iQIYI App home screen will be displayed. Now, you can enjoy the iQIYI App on your Ultra/Ulti Box!

Can I access the "iQIYI Video - Dramas & Movies' App outside of Malaysia?
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.

Can I download the content on the iQIYI App for offline viewing?
Yes, you can download selected content on the iQIYI app for offline viewing at a later time. To find the titles you have downloaded, you may go to Profile > My Downloads.

What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

Are there any subtitles or dubbing available for the content on the iQIYI app?
The iQIYI app offers subtitles in multiple languages for all their content excluding some variety shows. However, no dubbing option is available yet. You will be able to select or switch off your subtitles when you play your video in full screen.

Can I change the interface language of the iQIYI app?
Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language.

If you have any further questions regarding the app, please go to "Profile" > "Help and Feedback". Thank you for your support.


iQIYI VIP Subscriptions

What is a VIP subscription?
As a VIP (Standard VIP or Premium VIP), you will be entitled to enjoy the benefits of the VIP subscription, including:

  • Access to exclusive content only on iQIYI

  • Early access to selected content episodes

  • Where available, access to high definition (up to 1080P viewing quality) and surroundsound (Dolby Audio) versions of the Content

  • The ability to skip advertisements

  • Up to 2 concurrent viewing

Additionally, as a Premium VIP, besides the benefits mentioned above, you will also be entitled to the following benefits:

  • Advance previewing of selected content episodes labelled as "locked"

  • Where available, access to high definition (up to 4K viewing quality)

  • Up to 4 concurrent viewing of VIP content, compared to only 2 concurrent viewing enjoyed by Standard VIP members

If you have more questions about these VIP privileges, please let us know by following these steps: "Profiles" > "Feedback". More privileges are in development for VIPs. Please stay tuned and join IQIYI as a VIP to enjoy these benefits.

How can I become an iQIYI VIP?

You may join iQIYI as a VIP by following these simple steps:

Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase


How much does it cost to join iQIYI as a VIP?
All new and existing Astro Pay-TV customers are entitled to Astro special price when they signup for iQIYI as a VIP member via Astro at www.astro.com.my/iqiyi.


How do I make payment for my iQIYI VIP subscription?
The monthly subscription fee for your iQIYI VIP subscription will be reflected in your Astro bill accordingly. For example, your Astro billing cycle is on the 20th of every month and you just signed up for the iQIYI Standard VIP subscription via Astro on 15October. Your iQIYI monthly charge will be reflected on your upcoming bill on 20th of October, and on the subsequent months' bills, as follows:


When can I start enjoying my VIP subscription?
You will be able to enjoy all the content on the iQIYI app immediately upon successful purchasefrom the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.

I am an existing iQIYI VIP; will I get to enjoy Astro special price?
If you are an existing iQIYI VIP, you may cancel your existing VIP subscription with iQIYI and signup again via astro.com.my/iqiyi to enjoy the special price by adding your subscription to your Astro bill.

Where can I view my iQIYI entitlement expiry date/next payment details?
You can view your iQIYI entitlement & payment details in the app by follow these steps:

Step 1: Go to the Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)

After following these steps, you will be able to view your entitlement expiry date, next payment date & payment method.

How do I cancel my iQIYI VIP subscription?
You may cancel your iQIYI subscription in the app by following these steps:
Step 1: Go to Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
Step 4: Click on "Cancel VIP subscription"

Will there be any penalty fees if I cancel my iQIYI VIP subscription?
There will be no penalty fee if you choose to cancel your iQIYI VIP subscription. Your cancellation will take effect upon your current entitlement expiry date. Kindly note that if you cancel your subscription within 24 hours before your entitlement expiry date as reflected in the iQIYI app (not according to Astro billing cycle), your subscription may be auto renewed.

 

App Issues

Who may I contact if I encounter any problems with the iQIYI app?
There are 4 ways for you to contact us for assistance:

  1. Submit an in-app feedback form via the iQIYI app by following these simple steps:
    • Step 1: Click on your Profile
    • Step 2: Click on "Help & Feedback"
    • Step 3: Click on "Feedback" at the bottom of the page
    • Step 4: Fill in your email address. Please ensure it is accurate as you will be contacted via this email address.
    • Step 5: Briefly explain the problem/trouble/feedback
    • Step 6: Click "Submit"
  2. Please contact the iQIYI customer service team via contactus@qiyi.com. You will receive a response within 3-5 working days.
  3. Kindly include your iQIYI UID information when you submit your feedback via email by following these simple steps:
    • Step 1: Open the iQIYI app
    • Step 2: Tap on the "Me" button at the bottom right
    • Step 3: Tap on your username at the top left
    • Step 4: Scroll down to the "Personal Data" page and copy your "UID" number
  4. If you are an Astro customer, you may also contact our Customer Service by:
    • Submitting a feedback form here: https://support.astro.com.my/feedback-form;
    • Reaching to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

Can I choose to opt-in/opt-out of receiving any marketing materials via email from iQIYI?
Yes, please open any marketing emails you have received from iQIYI and click on the unsubscribe link embedded in the email.

 

Astro Login

How do I register for an Astro ID?
Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?
You may contact Astro's Customer Service by:

  1. Submitting a feedback form here: https://support.astro.com.my/feedback-form
  2. Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

Will my personal information be protected?
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice


PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP (S2) - HD ENABLED BOX

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

 


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    ARE THERE ANY EXTRA CHARGES IF I WERE TO USE ASTRO CHANNEL 200?

    Of course not! It is a value added service introduced for your convenience. You will only be billed for any package take ups or service upgrades, which will be reflected in your next Astro invoice.

     


    HOW DO I RETURN MY ASTRO & BROADBAND DEVICES?

    Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

    If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

     

    Frequently Asked Questions

    1)     I missed the pickup appointment; what do I do now?

    You can reschedule the pick-up appointment by calling our agent directly.

     

    2)     Can I reschedule my pickup date?

    Yes! You can call our agent back directly to reschedule the pickup date and time.

     

    3)     Do I have to pack my device(s) before handing it over to the Astro agent?

    Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

     

    4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

    No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

     

    5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

    No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

     

    Recycle via Registered Collection Centres

    For all recycling-related questions, please click here.

     


    I AM NOT ON THE ULTRA OR ULTI BOX; HOW DO I ACCESS THESE STREAMING APPS?

    To access these streaming apps, you would need to upgrade to the Ultra or Ulti Box by visiting product.astro.com.my/box. Alternatively, you may also reachus via WhatsApp by typing "Hi


    WHAT IS ASTRO GO+?

    Astro GO+ is a service add-on that: 

    • Enables the simultaneous viewing of Astro GO for up to 4 users/devices. 
    • Increases the cloud recording storage from 200 hours up to 1500 hours. 


    AS A CURRENT ASTRO CUSTOMER, WHAT HAPPENS TO MY EXISTING CONTRACTS UPON MOVING TO THESE NEW PACKS?

    Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.


    MODEM NO POWER - ALLO

    1. Ensure power cable is connected tightly.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    CAN I MAKE A CHANGE IN PACKAGE SELECTION? IS THERE A PENALTY, AND HOW WILL THE COMMITMENT PERIOD BE CALCULATED?

    For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:  

    1. Pack upgrades
    1. Movement within Entertainment, Movies or Sports (e.g., switching from Sports to Entertainment)
    1. Movement within Premium pack (to a different combination of content)

    For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.  

    (Please refer to the section "Changes to your Astro Contract" for more details)


    WHAT IS THE NEW USER INTERFACE ON MY VOD LIBRARY?

    The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.

    The details of each feature are:

    • New Astro user interface
    • Picture-in-picture mode
    • Auto-start Interactive Mode on Astro GO

    For more info, please read our dedicated FAQ on this here.


    RESTORE FACTORY SETTINGS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to Installation Settings and press "OK".

    STEP 4    

    Enter your PIN to access this setting. (Default PIN is 0000).

    STEP 5    

    Navigate to Restore Factory Settings and press "OK".

    STEP 6    

    Navigate to Yes, continue and  press "OK" to  confirm your selection.    

    Otherwise, navigate to No, go back to maintain the settings.

    STEP 7    

    Please reboot your box.

    STEP 8    

    New Installation Settings screen will appear.    

    Click here to follow New Installation Settings guide.


    TIME - ZTE ROUTER


    You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

    1. Please standby computer/ laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/ laptop].
    2. You may open any web browser such as  Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.0.1 and below page will appear.
     


    4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)

    Username: admin
    Password: admin (or time123)
     


    5. The router's web-based setup page should now appear. Please follow below steps for the  configuration.


    i. On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab.


    ii. Please ensure Wireless RF Mode is Enabled.


    iii. Click the drop-down arrow for Channel, then select your desired channel.


    Choose between 1 until 11 (Suggested 1,6,11).


    iv. Click Submit. Router will auto reboot and connection re-establish after few minutes.


    DO I NEED TO CONFIGURE THE WIFI PARAMETERS ONCE MESH NETWORK IS SET UP?

    The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.

    *WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.


    MODEM NO POWER - MAXIS

    1. Ensure power cable  is connected tightly.

    2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue  persists, submit your feedback form for further assistance.


    CAN I REQUEST TO TRANSFER THE CREDIT BALANCE INTO OTHER ASTRO ACCOUNT?

    Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.


    I NEED FURTHER ASSISTANCE WITH MY DISNEY+ HOTSTAR ACCESS; WHO CAN I CONTACT?

    For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help


    WHAT IS "ADD BILLING REMINDER TO GOOGLE CALENDAR" AND HOW DOES IT HELP?

    You can add a reminder to pay your bill, on your Google Calendar with one click. Enjoy uninterrupted services, by remembering to pay your bill on time.


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ALLO

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

    There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
     

    1. Try loading the site on a different device.
      • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
      • If the website doesn't load on another device, the problem is either with the network
    2. Restart your computer.
      • Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
    3. Try loading the site in a different browser.
      • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
    4. Temporarily disable your antivirus program.
      • Your antivirus software may be interfering with your ability to load certain websites.
      • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
    5. Reset  your modem and router.
      • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
    6. Check your computer's date and time settings.
      • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
      • Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

    In the event the problem persists, please provide below details for further escalation:

    i. List of websites effected.
    ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  
    iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
    iv. Run the Ping Test -  Please click here for Ping Test guideline.


    Once you've gathered all the results, kindly send them all through the Feedback Form below.

     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.    
    A Traceroute Test traces the route of packets to destination host from our  server.


    HOW MANY DEVICES CAN I STREAM CONCURRENTLY ON ASTRO GO?

    If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.


    WHICH NEW PACK COMES WITH NETFLIX?

    Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

    Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

    If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.


    HOW ARE THE PRORATED CHARGES FOR SERVICE TAX CALCULATED?

    Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
     


    WHAT HAPPENS DURING THE EKYC VERIFICATION PROCESS? WHAT DO I NEED TO DO?

    Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.

    For MyKad/MyPR/MyTentera :

    For Passport :


    FAQS: DISNEY+ HOTSTAR ON ASTRO

    Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!


    WHAT ARE THE RECOMMENDED BROWSERS TO PERFORM EKYC?

    We would recommend the following browsers for a smooth verification process:

    • Google Chrome

    • Microsoft Edge

    • Mozilla Firefox

    • Safari


    HOW DO I TRACK MY DELIVERY STATUS?

    You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).


    ARE THERE ANY EXTRA CHARGES INCURRED IF I MAKE A PAYMENT THROUGH ASTRO QUICK PAY?

    There are no extra charges as it is a value-added service introduced provided for your convenience.


    CAN I UPGRADE OR DOWNGRADE MY ASTRO PACK?

    Currently, My Astro app and web supports TV pack upgrade. You can go to "Account' and scroll to  "Subscription' section and select "TV pack'. You may reach out to us via WhatsApp at 03-9543 3838 for more details.

    For Ultra and/or Ulti box users, launch the My Astro app on your Home screen and you will land on the My Astro account dashboard. Press ">'  remote button to go to your Subscription card and "OK' button to proceed with the TV pack upgrade.


    NO AUDIO - ULTRA BOX / ULTI BOX

    STEP 1
    Check the Audio settings on your box and set to Auto.
    Refer guide to change Set HDMI Audio.

    STEP 2
    If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

    STEP 3
    If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

    STEP 4
    If issue persist, connect to Live Agent via WhatsApp for help.


    CAN I PURCHASE MY PREFERRED CHANNELS INDIVIDUALLY (ALA CARTE) FROM THE NEW PACKS?

    We have taken into account customer feedback when introducing these new packs. While we understand the value customers see in purchasing their preferred channels individually, the packaging of media drives the economies of scale necessary to offer content at an affordable price to all our customers.

    Other than the New Astro Packs that offer great value, customers may purchase selected channels or packages as content add-on such as Korean Pack, Horror Pack etc.


    I AM AN ASTRO TV PACK CUSTOMER AND HAVE ACCESS TO DISNEY+ HOTSTAR; CAN I SIGN UP FOR MULTIPLE ACCESS TO DISNEY+ HOTSTAR?

    Please note that only one Disney+ Hotstar access is bundled to each TV Pack subscription which allows two concurrent streams on Disney+ Hotstar. 


    CHECK SIGNAL LEVEL - HD ENABLED BOX

    STEP 1  

    On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

    STEP 2    

    Navigate to SETTINGS and press “OK”.

    STEP 3  

    Navigate to STB DIAGNOSTICS and press “OK”.

    STEP 4    

    Refer to the signal strength % shown on the top left of your screen.


    WHAT IS THE RECOMMENDED INTERNET SPEED FOR THE ULTRA/ULTI PLUG & PLAY BOX?

    The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.


    CHANGE AUTO STANDBY SETTING - HD ENABLED BOX

    STEP 1  

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Preferences and press "OK".

    STEP 3  

    Navigate to Auto Standby and press "OK".

    STEP 4    

    Navigate to your preferred selection and press “OK”.

    STEP 5  

    Select Yes, continue and then press "OK" to confirm on the changes.    

    Otherwise, select No, go back to cancel.


    BLANK SCREEN AFTER CHANGE RESOLUTION - ULTRA BOX

    This issue occurs because  your TV does not support the higher resolution.
     

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.
     


    STEP 2

    Switch on the power for your box and make sure that the adapter's power light is on.
     

    STEP 3

    Press the standby button repeatedly after switch on the power.

    The Startup Options screen will appear on your TV.

    STEP 4

    Press "987" to access the Advanced Startup Options menu.

    Then, press "1" to initiate a reset setting.

    STEP 5

    Press "OK" to confirm restore to factory setting.

    STEP 6

    After the factory setting is restored, TV will turn blank.

    Please wait until the box completes initiate setup.

    STEP 7

    Press "1" to initiate Linux download on the software.

    STEP 8

    Once completed, the following screen will appear on your TV.

    Refer to Installation Setup guide here to complete the setup.


    I WANT TO SUBSCRIBE TO ASTRO FIBRE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?

    A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

    No deposit is required for all existing Astro customers and new subscribers (Malaysians).


    ARE THERE ANY DIGITAL BILL PLATFORMS AVAILABLE FOR ME TO CHECK MY ASTRO BILLS?

    Yes, there are five digital bill platforms available for all customers to check their Astro bills: 

     

    A.    MyAstro Web

    1.    Visit www.astro.com.my

    2.    Goto “My Account”, then select “Manage Account”

    3.    Login to My Astro Web using your Astro ID

    4.    Select “Account” to view your bills 

     

    B.     My Astro app

    If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)

    ‍

    C.    WhatsApp 

    Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill. 

     

    Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.

     

    D.     Astro Quick Pay 

    1.    Visit https://pay.astro.com.my

    2.    Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar. 

     

    E.    IVR

    1.    Call +603-95433838

    2.    Press 1 for Account Related Queries

    3.    Input your 10-digit Astro Account no. or 12-digit MyKad no.

    4.    Press 2 for Payment and Billing

    5.    Press 1 to receive an SMS with your bill balance and a link to pay online

     

    F.    Channel 200

    Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.

     

    G.     Auto-Debit

    Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.


    HOW DO I RETURN MY ASTRO FIBRE DEVICES AFTER SERVICE TERMINATION?

    After service termination of your Astro Fibre service, we will call you via your registered mobile number (up to 3 times over 3 days) to schedule an arranged pick-up by one of our Astro agents. Our agent will then come to your doorstep, dismantle the devices for you and retrieve them.  

    Note: Upon termination of your service, customers are required to return their old Astro Fibre devices to Astro. Failure to do so will incur a fee of RM200 (WiFi Router), RM500 (Fibre Modem) and RM200 (Mesh WiFi Unit - if applicable) for each unit. All prices stated are exclusive of Govt. tax.


    HOW DO I CHANGE MY PASSWORD?

    Step 1: Visit Astro website at https://www.astro.com.my/

    Step 2: Click "Login'

    Step 3: After login, click the profile icon and select 'Manage Profile'. You may change your account password here.


    UPDATE PROFILE PICTURE

    STEP 1
    On your remote, press the Home button and the Home Page will be displayed on your screen.



    STEP 2
    Navigate to Profile.



    STEP 3
    The Profile Selection Screen will be displayed. 



    STEP 4
    Navigate to Edit Profile.



    STEP 5
    Choose a profile to edit.




    STEP 6
    Choose a new Profile Picture and press “OK”.


     


    HOW DO I ACCESS ASTRO GO?

    Access Astro GO via:

    1. Astro GO app
      • Download the Astro GO app on your device by clicking here. Please ensure that you have the latest updated version to enjoy new features.
      • For Huawei devices, head over to App Gallery to download the Astro GO app. Currently the supported devices and operating systems are as below:
        • Device Support: Huawei  P40
        • Platform requirement: EMUI  10.1 & above
    2. Astro GO on web browser
      • Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my
    3. Access Astro GO app via a QR code on Channel 200 from your Astro Box
      • Turn on your Astro Box*, go to Channel 200, scroll down to the Astro GO tab and scan your unique QR code**. Click here for additional information on this feature.
      • *Channel 200 is only available for non-Plug & Play Astro Boxes.
      • ** We encourage use of your Device's built-in camera to scan the QR code where available. If using a QR code scanner app, use only from a trusted 3rd party provider. You are solely responsible for use of any code scanner on a Device and Astro shall not be liable to you for any reason whatsoever for any kind of loss or damage that you may suffer.


    Create Astro ID and secure your ID by linking it to your Astro Account.

    Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.

     

    Log in with your Astro ID and start streaming.

    Please note that Astro GO is exclusive for Astro customers.


    CAN I REQUEST FOR AN INSTALLER TO INSTALL MY PLUG & PLAY BOX?

    For Ultra/Ulti Plug & Play Box installation, it is recommended that you attempt to self-install by following the installation guide here, but there is an option to request for an installer to install the box at your premise. However, there will be a separate fee for this service request.


    THIS CHANNEL IS NOT INCLUDED IN YOUR SUBSCRIPTION (TCINIIYS) - HD ENABLED BOX

    Please ensure that you have subscribed to the mentioned channel.
    If you're subscribed to this channel, follow below steps.

    STEP 1
    You need to refresh the signal on your box.
    Refer to Refresh signal of your box guide.

    STEP 2
    If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.


    BOX NO POWER - HD ENABLED BOX

    STEP 1
    Check on the adapter's power light.
    If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
    Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

    STEP 2
    Ensure power cable is connected tightly.
    Plug in power cable to different power socket and switch on the plug.
    You should no longer be experiencing this  problem.
    If issue remains, proceed to STEP 3.

    STEP 3
    Try a different power socket to connect the equipment.
    Turn on the power socket and check the adapter's power light.

    If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
    Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.


    WHAT IS THE ASTRO & BROADBAND?

    Astro & Broadband offers Astro content with Astro Fibre, Maxis Fibre Broadband and Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.

    With the current Astro & Broadband plans, customers will enjoy substantial savings by choosing their desired broadband speed from 30Mbps - 800Mbps to accompany their Astro packages.


    CAN I PERFORM EKYC VERIFICATION ON BEHALF OF ANOTHER PERSON, E.G: MY PARENTS OR SPOUSE, IN THEIR ABSENCE?

    No, the eKYC verification process must be done by the individual themselves, using their MyKad and selfie in real-time.


    I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD; WHEN WILL THESE CHANNELS BE AVAILABLE TO ME?

    We are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!


    DO I GET A REBATE FOR THE CHANNELS I'M UNABLE TO WATCH WITH THE PLUG & PLAY BOX?

    Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.


    1. WHAT ARE THE CHANGES TO THE LOG IN PROCESS ON ASTRO'S DIGITAL PLATFORMS?

    Starting 12 December 2023, users have to use their registered email address, mobile number or a social account (Facebook, Google or Apple) to log into any of Astro's digital platforms, including My Astro, Astro GO and Astro's official website. Usernames as an Astro ID is no longer available. This change was made to ensure details linked to your Astro account are always updated and to improve the overall user experience on our platforms.


    Tags: Sign Up and Install Astro / Broadband uninfi sekolah kebangsaan taman johor jaya 5 Sign Up and Install Astro / Broadband fibre surau al majid Sign Up and Install Astro / Broadband uninfi stadium sultan ismail nasiruddin shah Sign Up and Install Astro / Broadband maxis rumah pengetua sekolah menengah teknik Sign Up and Install Astro / Broadband fiber hock kui comm centre Sign Up and Install Astro / Broadband fiber kampung penunjuk pantai Sign Up and Install Astro / Broadband fiber kampung batas bengkok Sign Up and Install Astro / Broadband maxis taman sedang Sign Up and Install Astro / Broadband maxis metal sufurface progess sdn bhd Sign Up and Install Astro / Broadband fiber mukim 3 kampung petani Sign Up and Install Astro / Broadband anjoi dato beh herbs r d sdn bhd Sign Up and Install Astro / Broadband injoi valencia residence Sign Up and Install Astro / Broadband fiber kampung rendang pasir Sign Up and Install Astro / Broadband injoi taman sri gadong Sign Up and Install Astro / Broadband unifi tengku bendahara Sign Up and Install Astro / Broadband injoi kampung tawas tambahan Sign Up and Install Astro / Broadband enjoi aeon maluri Sign Up and Install Astro / Broadband maxis flat guru smk bau Sign Up and Install Astro / Broadband unifii kaneka malaysia sdn bhd Sign Up and Install Astro / Broadband njoi wisma kraftangan Sign Up and Install Astro / Broadband internet taman sri permata Sign Up and Install Astro / Broadband anjoi taman impiana bidor Sign Up and Install Astro / Broadband fibre flamingo hotel Sign Up and Install Astro / Broadband njoi taman seri medang Sign Up and Install Astro / Broadband anjoi rumah majlis daerah Sign Up and Install Astro / Broadband unufi ppa1m taman geliga saujana Sign Up and Install Astro / Broadband njoi jpj negeri selangor Sign Up and Install Astro / Broadband unifii pokok mangga batu 2 3 4 Sign Up and Install Astro / Broadband fiber kampung seberang bukit payong Sign Up and Install Astro / Broadband unufi pangsapuri nuri Sign Up and Install Astro / Broadband unufi vsq pj city central blok 2 Sign Up and Install Astro / Broadband enjoy taman megah 111 Sign Up and Install Astro / Broadband enjoy teratak pets Sign Up and Install Astro / Broadband unufi bangunan ban bee Sign Up and Install Astro / Broadband enjoy the residence 1 tiara south Sign Up and Install Astro / Broadband astro kampung darul hidayah Sign Up and Install Astro / Broadband anjoi taman kebun sireh Sign Up and Install Astro / Broadband njoi kampung bukit china kok lanas Sign Up and Install Astro / Broadband uniifi blok cm12 Sign Up and Install Astro / Broadband injoi kampung beris meraga Sign Up and Install Astro / Broadband uninfi wifi unifi klinik sg rengit Sign Up and Install Astro / Broadband fibre kampung batu untong Sign Up and Install Astro / Broadband uninfi aurora walk pusat perniagaan tecoma Sign Up and Install Astro / Broadband njoy batu 7 kampung titi besi Sign Up and Install Astro / Broadband unifi serambi Sign Up and Install Astro / Broadband injoi taman sing sing Sign Up and Install Astro / Broadband uninfi taman desa saga Sign Up and Install Astro / Broadband injoy kampung teluk ketapang jaya Sign Up and Install Astro / Broadband injoi menara sedc Sign Up and Install Astro / Broadband broadband taman seri jenjarum rpa santan Sign Up and Install Astro / Broadband anjoi taman sri kota fasa v Sign Up and Install Astro / Broadband njoy nr courier and logistic service Sign Up and Install Astro / Broadband njoi simpor tikam batu Sign Up and Install Astro / Broadband njoi kampung chembong air hitam Sign Up and Install Astro / Broadband faq blok 8 flat taman kepong indah Sign Up and Install Astro / Broadband fiber sekolah rendah pendidikan khas ipoh