We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

Some of our payment partners require payees to scan the barcode on the statement to make payment. Always bring your Astro bill statement when making payment over the counter.

My Astro app and web is currently available in English and Bahasa Malaysia only.

STEP 1    

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Take a look at the Smart Card Status.

Yes, you will need to pay additional RM25 per remaining contract months per unit on top of the standard Broadband penalty fee should you terminate the contract within 24 months.

Once you have received the eKYC link, you need to complete the verification within 3 days.

To request for a move, you may choose to:

1. Self-serve by logging in to My Astro app and follow the steps below:

Step 1: From Account tab, choose Installation address under Subscription.
Step 2: Click "Relocate”.
Step 3: Verify your identity via OTP.
Step 3: Fill in the OTP that you receive and proceed by clicking "Verify"
Step 4: Confirm the Address, a support ticket will be created.

2. Submit your feedback via below link: https://support.astro.com.my/feedback-form

Step1: Choose Feedback Type

• Type: Technical issues
• Issue: I want to enquire about installation/ relocation

Step2: Fill in the form and click “Submit” support ticket.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Audio and press "OK".

STEP 4

Navigate to your preferred selection and press “OK”.

If you have forgotten your username or password, you may follow the steps below:

Step 1. Go to netflix.com

Step 2: Click on Sign In

Step 3: Click on "Need Help

1. Tune to channel 200 - select on "MyAccount"

2. Select "View Channel Listing" and press "OK".

This error indicates that you are streaming on Astro GO while being connected to a VPN. Please close your VPN application and try streaming again.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.

STEP 1
On your remote, press the Home button and the Home Page will be displayed your screen. 



STEP 2
Navigate to SETTINGS.



STEP 3
Navigate to Profile Selection on Startup and press “OK”.



STEP 4
Navigate to your preferred selection and press “OK”.



STEP 5
Navigate to Save and press “OK”.

Astro customers can make payments via Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.

‍Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.

The surcharge is imposed by third-party payment collection partners for services rendered.‍

You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.

‍

A. HASSLE-FREE METHODS

Auto-Debit:​
Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro Portal.‍


WhatsApp:

1. Save Astro’s WhatsApp number 03-9543 3838 into your contacts and send “Hi”to us via WhatsApp.
2. Follow the instructions in the menu to proceed with your payments.

JomPAY:​
Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
• Biller Code: 9639 (unique to Astro only)
• Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)


B. ASTRO SELF-SERVICE METHODS​

Astro Quick Pay​:

1. Visit pay.astro.com.my.
2. Just enter your 10-digit Astro Account Number and proceed with theinstructions that follow.

My Astro Portal​:

1. Login to My Astro Portal to conveniently make your payment online.
2. Select ‘PAY BILL’ and proceed with the instructions that follow.
3. You can also use this portal to check your billing and payment history.

Channel 200​:

1. Tune into CH200.
2. Select 'My Account'.
3. Click on 'Make Payment' and follow the instructions displayed on the screen.
4. SMS the code shown on your TV to 33777.
5. Wait for the SMS reply with an attached link to proceed with your payment.

My Astro App​:

1. Download My Astro app (available for FREE on both Google Play & Apple App Store).
2. Register/Login/Link account and provide a valid email address and mobile number.
3. Select 'My Account' on the menu bar to view your outstanding balance and click on 'Let’s Pay' to make your bill payments.
4. You will receive a push notification in your message inbox verifying that your payment has been made, upon successful payment.

C.BANKS​

Maybank:

• ATM
• Online banking

‍Visit maybank2u.com.my for more information.


Public Bank:

• ATM
• Cash Deposit Machine & Cheque Deposit
• Online banking

‍Visit pbebank.com for moreinformation.


Bank Simpanan Nasional:

• ATM
• Cash Deposit Machine
• Online banking
• SMS banking
• BSN Ejen Bank Berdaftar (EBB)
• Over-the-counter payments

‍Visit mybsn.com.my for more information.


Agrobank:

• ATM
• Online banking
• Over-the-counter payments

‍Visit agrobank.com.my for more information.
‍

D. e-WALLETS

A‍TX*
Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.

e-Pay*
Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money

‍E. OTHER METHODS​‍

‍Associated Retailers​:

RMS (Razer/ MOL)*
7-Eleven, 99 Speedmart, Caring Pharmacy

ATX*
RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL

Mobility One*
Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops‍

e-Pay*
Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy

Yes, if a device is faulty due to the customer's negligence, they will be subjected to a penalty fee for each device:

• WiFi router: RM200

• Fibre modem: RM500

• Mesh WiFi: RM200/unit

1. Via Television

    a) Ultra Box

• Press the “Home” button and scroll to “Settings” > “Wi-Fi/Ethernet” > “New Wi-Fi Connection”

• Allow the Ultra Box to scan the Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password

• Once you are connected, your Home screen will now show “tabs” where you can now enjoy Video On Demand

‍

o  “Catch-up” missed episodes from ongoing programmes

o  Binge-watch full seasons from “Boxsets”

o  Choose the your favourites from “Movies”, “Kids” and more

‍

2. Mobile/Portable devices

(a)  Just head to the Google Play Store, Huawei App Gallery or Apple App Store here, search for “Astro GO” and download Astro GO on iOS and Android devices. Login to watch on demand and other ASTRO channels based on your subscription.

This convenient option allows you to complete your registration without the need to provide hard copy documents physically to the sales agent. The identity verification process helps to secure your Account and protect it from unauthorised usage.

In support of the environment, customers are encouraged to opt for bill statements delivered for free via email or SMS for better savings as the Paper Bill Charge will be revised from RM7.00 to RM10.00 per bill/month, starting 1st August 2022. The Paper Bill Charge will be waived for customers who opt for e-Billing as their preferred bill delivery method.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to HDMI Audio and press "OK".

STEP 4  

Navigate to your preferred selection and press “OK”.

Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.

Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.

No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.
 

STEP 1    

Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

STEP 2    

Select you box operating mode and press "OK".

STEP 3    

Select the resolution supports by your TV and press "OK".

STEP 4    

Press "OK" to proceed to the next screen.

STEP 5  

Please select the LNB type and press "OK".

STEP 6    

Select this as the Entry Point and press "OK" to confirm your selection.

STEP 7    

Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

STEP 8    

Select Yes, continue and press "OK" to connect to Wi-Fi network.

STEP 9    

Please wait while the box scanning for the available Wi-Fi network.

STEP 10    

Select your Wi-Fi network and navigate to "Connect".

STEP 11    

Please enter the password to connect to your network and press "OK".

STEP 12    

You are successfully connected when this screen appears.

No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.

There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.

Yes, an existing IPTV customer is eligible to switch to Astro Fibre. However, your IPTV services will be switched to a Plug & Play service, and your existing Astro PVR / B.yond Box will be upgraded to the Ultra/Ulti box. There is no additional charge for the Astro Ultra/Ulti upgrade. Please note that you will be re-contracted for 24 months upon installation.

Option 1

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

Modem connection

Router connection

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN  port) to PC/Laptop.

4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in  Selfcare, but if you didn't make any changes, please go to Step 5.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
 

Option 2 / Option 3

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.

2. Gently remove fiber optic cable and  blow / wipe the tip of the fibre cable. This is to clean up the cable in  order to avoid any interferences.

3. Re-insert the fiber cable to the  optical port behind the modem.

4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

Modem Connection

Router Connection

5.  Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after  reboot.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.


Option 4

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.

Option 5

1. Please ensure LAN cable is directly connected to modem port LAN 1.

2. Please use different LAN port if LAN 1 port is still off / not working.

3. If the issue persists, submit your feedback form for further assistance.

Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.


STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


STEP 3
Switch on the power for your box and make  sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
​

Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.

Please rest assured that streamingapps labelled with "coming soon" 

will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches. 

Facebook: @Astro 
Instagram: @astromalaysia 
Twitter: @astroonline 

Kindly take note that streaming appslabelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.

Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.

‍

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.254 and below page will appear.

‍

‍

If below box appear, please enter required details as below:

‍

‍

USERNAME:  Administrator

PASSWORD: (ACCESS KEY AT THE RGW STICKER)

(These are the defaults, if you have done previous configuration on your router the password may be different)

‍

4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.

i. Click "Configure”

‍

ii. Once clicked configure button, below screen will appear.

A. This is your current password. Please delete and enter the new password.

B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.                      

Please re-connect your wireless using the new password.

Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.

**Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.

4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8 million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail, smoother lines and a richer colour palette, as well as a vibrant colour TV experience. 

Customers on Ultra Box with Sports Pack can tune in to the Astro SuperSport UHD Channel (CH 805 and CH 806) for an exciting selection of Sports content such as the Premier League and the Spanish Primera Liga. 

Customers on Ultra Box with Movies Pack and News & Documentaries add-on can stream some of the latest movies and documentaries respectively in UHD by pressing the “Home” button on your remote and exploring your choices at no additional cost.

In addition, customers can rent additional movies on top of their subscription and stream the latest and hottest 4K UHD Blockbuster movies, drama series and local movies, blockbuster movies in Ultra HD via Astro First Channel 480, and Astro Best Channel 481 and VOD titles in “Store”.

Please note that a standard rent rate applies for all these titles, to learn more about the pricing, head over to the FAQ section at www.astro.com.my/ultra

Your purchased PPV daily pass will still be accessible to you for the purchased duration ie. 3, 5, 7 or 30 days respectively. However, you will no longer be able to purchase PPV daily passes from 8 Oct onward.

Yes, if a device is faulty due to customer's negligence, it is subject to a penalty fee for each device:

• WiFi router: RM200

• Fibre modem: RM500

• Mesh WiFi: RM200/unit

FAQs: Qalbox by Muslim Pro on Astro

Starting 27 September 2023, Astro customers may purchase Qalbox by Muslim Pro as an add-on for an exclusive price of only RM9.50/month inc. of SST (RRP: RM12.90/month). After successfully adding Qalbox to your subscription, all Ultra and Ulti Box customers can access the app on their Astro Box, the Muslim Pro mobile app, www.qalbox.com, as well as enjoy premium Muslim Pro features on the app. Please visit https://product.astro.com.my/apps/qalboxmuslimpro for more information.

Frequently Asked Questions

About Qalbox by Muslim Pro

1. What is Qalbox by Muslim Pro?

Qalbox by Muslim Pro is a Muslim-friendly entertainment streaming service that is accessible via the Muslim Pro app. It hosts an extensive library of content that celebrates Muslim identities and cultures worldwide and aims to create a global platform for Muslim creatives and filmmakers.

2. What is the difference between Muslim Pro and Qalbox?

Muslim Pro is the go-to Muslim lifestyle app, recognised by millions of Muslims globally ashaving the most accurate prayer time and athan/azan application for salah (prayer). Muslim Pro has a full suite of features that help Muslims practise their religion and deen more purposefully with features such as a Qibla finder, reading and listening to the Quran, a digital tasbih and more.Meanwhile, Qalbox is a streaming service by Muslim Pro to enjoy Muslim-friendly movies, TV series, animations and more. After purchasing Qalbox as an add-on, Astro customers can stream the app on their Ultra/Ulti Box, www.qalbox.com or via the Muslim Pro mobile app.

3. Why should I subscribe to Qalbox by Muslim Pro with Astro?

For an Astro-exclusive price of only RM9.50/month inc. SST (RRP: RM12.90/month), you can look forward to a wide range of content genres, including acquired and original scripted programmes, movies, documentaries, children's animations, as well as Quranic recitations and supplications (du'a). From classic movies on history, origins and civilizations of Muslims to titles that showcase modern Muslim life across the globe - viewers can immerse themselves in the experiences of other Muslims' varied journeys, struggles, and triumphs.

Additionally, you can also enjoy Premium Muslim Pro features on the mobile app which allow users to access all in-app features without any advertisements, download audio recitations of the Quran to listen offline, and add the Muslim Pro widget to their smartphone Home Page to view all prayer times, amongst many other features.

4. Where can I access Qalbox by Muslim Pro?

If you are subscribed to Qalbox by Muslim Pro, you can access your favourite Islamic content on your big screen TV via the Ultra/Ulti Box, www.qalbox.com or the Muslim Pro app.

5. What happened to my Qalbox by Muslim Pro Premium free trial?

Your free trial of Qalbox by Muslim Pro Premium subscription with Astro has ended on 26 September 2023. We hope you have enjoyed it! You may continue streaming the app by adding it to your bill for an exclusive price of only RM9.50/month inc. of SST (RRP: RM12.90/month).

6. How do I subscribe to Qalbox by Muslim Pro Premium as an Astro customer?

Astro customers may purchase Qalbox as an add-on via their Ultra or Ulti Box, My Astro app, www.astro.com.my, or by contacting our Customer Contact Centre at 03-9543 3838 (call/WhatsApp). Please follow the detailed steps below if you require guidance on how to purchase:

a) Ultra or Ulti Box

Step 1: Open œQalbox by Muslim Pro under the apps rail at your Home Page. Click on any show posters to proceed with the purchase.

Step 2: Provide your Astro verified mobile number and enter the OTP to proceed

*if you have activated your Qalbox Premium free trial, please ensure the same mobile number is used

Step 3: Scan the QR on screen to log in/create a new Qalbox account and pair it with your TV

b) My Astro app

Step 1: Open the My Astro app and select œAstro Store in the bottom menu. Then, select œApps > œQalbox by Muslim Pro > œGet it Now

Step 2: Log in with your Astro ID. Then, enter your Astro verified mobile number and perform the OTP verification to purchase

Step 3: Log in to the Qalbox mobile app using the same phone number as Step 2

Step 4: Once complete, launch Qalbox on your Ultra or Ulti Box and pair your account to your TV

c) Astro Website (www.astro.com.my)

Step 1: Visit www.astro.com.my and select œProduct & Services. Then, go to œApps > œQalbox by Muslim Pro > œGet it Now

Step 2: Log in with your Astro ID. Then, enter your Astro verified mobile number and perform the OTP verification to purchase

Step 3: Log in to the Qalbox mobile app using the same phone number as Step 2

Step 4: Once complete, launch Qalbox on your Ultra or Ulti Box and pair your account to your TV

7. I already have a Qalbox account from the free trial; how do I purchase the add-on with the same account?

Simply pick up where you left off by following the steps in Q6 and purchase the Qalbox by Muslim Pro add-on. Please ensure that the mobile number used to purchase the add-on is the same mobile number used when registering for the free trial.

8. I have my own Qalbox account outside of Astro; can I stream it on my Ultra/Ulti Box?

Yes, you can! Just follow these simple steps to stream your Qalbox account on your Ultra/Ulti Box:

Step 1: Open œQalbox by Muslim Pro under the Apps rail at your Box home page.

Step 2: Select œGo to Qalbox by Muslim Pro app then scan the QR code on screen to log in to your existing account.

Step 4: Finally, enter the pairing code displayed on your TV screen to pair your account to your Ultra/Ulti Box.

9. How do I enjoy Qalbox by Muslim Pro on the website and mobile app?

a) Qalbox Website: After subscribing through any of the methods under Q6, you will automatically be able to enjoy the app at www.qalbox.com.

b) Muslim Pro mobile app:

Step 1: Download the Muslim Pro app from the Apple App Store or Google Play Store

Step 2: Click œLog In at the bottom right corner. Then, select œContinue with Email/Phone

Step 3: Switch to the œPhone tab and enter your name and mobile number

Step 4: After clicking Continue, enter the OTP code sent to your device for verification purposes

Step 5: Enter your email address and create a password

Step 6: Now, enjoy Muslim-friendly shows on the app! Simply use the same email or phone number provided to log in in the future

10. How many devices can I use to stream Qalbox by Muslim Pro at the same time?

You can access your Qalbox by Muslim Pro account on up to five (5) devices at a time. To ensure a smoother streaming experience, please sign out from any unused devices.

11. Can I download content on Qalbox by Muslim Pro for offline viewing?

At the moment, offline downloading of content is not available.

12. Are there any subtitles or dubbing available for the content on Qalbox by Muslim Pro?

Presently, Qalbox offers subtitles in English, Bahasa Malaysia, Bahasa Indonesia, and French for selected content. Their commitment is to expand subtitle availability to encompass an even broader array of languages for all content. At this time, dubbing services are also available for selected content and they are actively exploring options to enhance accessibility and cater to the preferences of viewers.

13. Can I access Qalbox by Muslim Pro outside of Malaysia?

Yes, simply download the Muslim Pro app and log in using your registered mobile number for Qalbox. You may be required to provide your email address and password for additional security. Once done, you may access Qalbox immediately.

About Qalbox by Muslim Pro Premium Subscription

14. What is a Qalbox by Muslim Pro Premium subscription?

With the Qalbox by Muslim Pro Premium subscription, users can enjoy all the Muslim-friendly content on Qalbox and stream them on up to 5 devices at the same time. Additionally, users will also be able to enjoy Muslim Pro premium features on the mobile app which includes accessing all in-app features without any advertisements, download audio recitations of the Quran to listen offline, and add the Muslim Pro widget to their smartphone Home Page to view all prayer times, amongst many other features.

15. I don't have an Ultra/Ulti Box; can I still subscribe to Qalbox by Muslim Pro with Astro?

If you are not an Ultra or Ulti Box customer, you may still subscribe to Qalbox by Muslim Pro and enjoy:

a) Qalbox on the mobile app and website

b) Muslim Pro features via Muslim Pro app

App Issues

16. Who may I contact if I encounter any problems with Qalbox by Muslim Pro?

Please reach out to the Qalbox team by emailing them at support@muslimpro.com if you have any enquiries or require assistance with the app.If you would like to contact Astro, you may reach out to our Customer Service Centre by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing œHi at 03-9543 3838 for assistance

17. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

For app, you may go to "Manage' > "Support' section and  provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.

Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below:

STEP 1    

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2    

Navigate to SETTINGS and press “OK”.

STEP 3    

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4  

Navigate to Network and press "OK".

STEP 5    

Navigate to Wi-Fi and press "OK".

STEP 6    

Select New Connection and press "OK".

STEP 7    

Select your Wi-Fi network and navigate to "Connect".

STEP 8    

Please enter the password to connect to your network and press "OK".

STEP 9    

You are successfully connected when this screen appears.

For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There  is no requirement to return the remote control, power cables or satellite  dish/outdoor unit (ODU).

For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.

To allow customers to decide on their WiFi connection arrangement based on their preference upon being advised by the installer on-site.

User to manually connect their devices to different WiFi bands based on their usage and preference.

Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.

STEP 1

Try to change channels on your Astro remote. Check the LED light.
If the LED is blinking 3 times or if it is not blinking, replace the batteries and proceed to STEP 2.
Otherwise, if the LED is blinking 1 time, your remote is working fine, let's proceed to STEP 3.

STEP 2

Check if you can change channels using your Astro remote control. You should no longer be experiencing this problem if is a battery issue.
If issue remain after batteries replacement, proceed to STEP 3.

STEP 3

You need to refresh the box setting manually from the box front panel.
Refer to Refresh Box setting (Clear NVRAM) - Ultra / Ulti Box. 
If issue persist, please submit the issue on our Feedback Form.
 

STEP 1
In the Kids Profile, press the Home button on your remote and the home menu will be displayed.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed.



STEP 4
Choose an Adult Profile.



STEP 5
Switching from a Kids to an Adult Profile will require you to enter a 4-digit PIN.
Please enter your PIN to proceed. If you have not set up your PIN, the default code is 0000.



STEP 6
After entering the PIN, you will be able to enter the Adult Profile.


 

If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.

Example:
Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.  
 

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.    

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

The Download function offers an alternative to streaming so that you can watch TV shows and movies offline anywhere.

You can start downloading a movie/TV show by clicking on the "Download” button. Kindly note that you can only download one title at the time. Other titles will be in queue and will start downloading automatically as soon as the first download is complete.

Once you have downloaded a title, the progress icon will show “Complete” and you may find your downloaded content by checking “My Library” > “Downloads”.

*To save on data usage, we recommend downloading via Wi-Fi.

Downloaded content retention periods vary according to the type of content.

1. Each movie – minimum 2 Days
2. Each TV series episode - minimum 7 Days

The number of days left for you to view your content in offline mode is shown for each piece of downloaded content for your reference. Expired content will be automatically deleted from the app, freeing up your device storage.

No, the eKYC verification process must be done by the individual themselves, using their MyKad and selfie in real-time.

Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.

No, customers are only allowed to choose ONE billing option (either Paper Bill or E-bill or SMS bill). However, customers who opted for Paper Bill will still be able to check their bills through Astro Self-Service Portal, IVR, Channel 200 and WhatsApp.

About the WeTV app

1. What is WeTV?

WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.

2. Can I stream WeTV for free on my Ultra/Ulti Box?

All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.

Simply follow these steps:

Step 1: Go to your Ultra/Ulti Box Home Page and select “WeTV” under the Apps rail

Step 2: Click play on any non-VIP titles/episodes and start streaming!

Note: No login is required to stream free content on WeTV.

3. How can Astro customers enjoy WeTV?

Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM10.50/month (RRP RM11.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.

For more details on the WeTV VIP Membership, please refer to Q12 - Q17.
 

4. How do I subscribe to WeTV VIP via Astro?

All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:

Step 1: Go to www.astro.com.my/WeTV and select “Get WeTV now”

Step 2: Log in with your Astro ID

Step 3: Key in your mobile number and proceed to add WeTV to your bill

Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!

5. How do I access WeTV VIP on my Ultra/Ulti Box?

After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:

Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail

Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app

Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV

Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!

Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.

*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.

6. I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?

If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.

7. Can I access the WeTV app outside of Malaysia?

Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.

8. Can I download content on the WeTV app for offline viewing?

Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.

9. What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

10. How many devices can I use to stream WeTV at the same time?

You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.

11. Are there any subtitles available for the content on WeTV?

Yes, subtitles are available in various languages including English, Malay, Chinese (Simplified & Traditional) etc.

To enable this feature, click on the subtitles selection option at the bottom right corner of the video player, then click on the language you desire.

WeTV VIP Subscription

12. What is a WeTV VIP subscription?

WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!

VIP membership privileges:

1. Premium Content on WeTV only

2. Enjoy VIP content on two devices at the same time

3. Watch the content in advance before anyone else!

13. Can I rent movies or series on WeTV via Astro?

Yes, you will be able to rent titles on the WeTV mobile app. Subsequently, you will be able to stream your rented title on the Ultra/Ulti Box, wetv.vip, and the mobile app.

14. How much does a WeTV VIP subscription via Astro cost?

Astro customers can enjoy a special offer of RM10.50/month (RRP RM11.90/month) when they subscribe to WeTV VIP via Astro.

Note to CCC: Employee/Ex Employee/Courtesy Board Members will also enjoy the same pricing at RM10.50/month.

15. When can I start enjoying my WeTV VIP subscription?

You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box, wetv.vip and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.

16. How do I cancel my WeTV VIP subscription?

You can cancel your WeTV VIP subscription via WeTV’s official website or mobile app.

Kindly note that we will not be able to offer a refund if you do decide to leave the WeTV app before your subscription period ends.

17. Will there be any penalty fees if I cancel my WeTV VIP subscription?

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.

App Issues

18. Who may I contact if I encounter any problems with the WeTV app?

If you require any assistance with the app, you may:

1. Visit the WeTV official Facebook Page for more information: WeTV Malaysia - Home | Facebook; or

2. Drop the WeTV team a message via Facebook chat here

If you encounter any issues with your Astro billing and entitlement, you may contact our Customer Service by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing "Hi"at 03-9543 3838

19. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

The all-new Astro Fibre is Astro's own internet service whereby customers would be able to enjoy the Astro content over the internet via wireless connection along with high-speed internet service ranging from 50Mbps - 800Mbps.

While Astro & Broadband offers Astro content in partnership with Maxis Fibre Broadband or Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.