We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

- Credit or Debit Cards
- Visa
- Mastercard
- Maybank2U - Pay using your Maybank2U account
- FPX - Pay using any local bank account via FPX
- E-Wallet - Touch "n Go

We want to ensure that only the authorised account owner can have access to their Astro account. This activity ensures that only you can log in and access all the details tied to your Astro account.

Returning your Astro box & Smart card/SIM card is a very simple process.

For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.

For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.

For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.

Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.

An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.

Refund  can be made when there be a termination of account, over payments and in  cases where payment was wrongly made to another Astro account.

You will be charged 8% Service Tax on Astro Pay TV services rendered on or after 1st March 2024, whereas your Astro Fibre including Mesh will remain at 6% Service Tax.
 

All Astro customers with Disney+ Hotstar bundle/Add-on will be moved to the Disney+ Hotstar Premium Plan, with no changes to their current subscription pricing starting 24 April 2024. The new Disney+ Hotstar Premium Plan includes 3 concurrent streams, 10 maximum device logins, maximum video quality up to 4K Ultra HD (compatible devices required), and streaming on phone, tablet, laptop and TV.

If you have questions about your Disney+ Hotstar plan, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).

This change was made to ensure that all customers enjoy a better user experience on our platforms and are kept up to date with which email address and mobile number is linked to their account.

For any technical issues, you may visit Astro's Help & Support page or contact Astro via WhatsApp at 03-9543 3838 by typing PNP.

You can make changes to your Netflix plans that are included in your Bundle through My Astro app 

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.  

You may use the 'forgot password' recovery feature on the login page. Just enter the email address/ mobile number you signed up with and we will send you a recovery email.  

Intermittent internet connection using LAN cable

Looks like there is something wrong with your service connection.

Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Quick Info

A Ping Test shows how long it takes for packets to reach host.

A Traceroute Test traces the route of packets to destination host from our server.

Intermittent  internet connection using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

ii) Concrete & Metals

Make sure your router isn't blocked by  any other objects, especially devices that are electronic. Also, avoid  placing your router in your basement as this area is usually enclosed by a  lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

iii) Distance to Router

The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your  router as close to your devices as possible, but this is only practical if  you have one main area where you tend to use your devices.

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.

2.  Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

i) Microwaves

ii) Bluetooth Devices

iii) Cordless Phone

3.  Surrounding Wi-Fi signals

A truth of the modern world is that every  household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Quick  Info

A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

A Ping Test shows how long it takes for packets to reach host.

A Traceroute Test traces the route of packets to destination host from our server.

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR
   ​1. Dial 03-95433838 and select you preferred language.
   2. Select Account Related.

   4. Select Refresh Smartcard.

b. Using MyAstro web
  
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".
 
STEP 3
Click on TV pack.
 

STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).
 

STEP 5
Click on "Refresh" to refresh signal on your box. 

For Main Box      

For Multiroom

STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box 

For Multiroom

c. Using My Astro App

STEP 1
Open My Astro App and click "Login".

 

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

 

STEP 3
Go to "Account".

 

STEP 4
Scroll down to "TV pack" and click on it.

 

STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).

 

STEP 6
Tap on "Refresh" to refresh signal on your box. 

 

STEP 7
After tap the Refresh, below notification will be displayed as below.

 

Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.

By default, the band steering featured is disabled. Follow these steps to enable it.

Note: Band Steering is called Dual-band Combination in the router web interface.

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. Click on Dual-band Combination button to enable the Band Steering.

7. A pop-up message will appear showing "The device network may be disconnected when dual-band combination is enabled". Click "OK" to proceed.

8. Set the Wi-Fi name and Wi-Fi password based on customer's preferences. Then click "Apply" for the changes to take place.

Please reconnect to the new Wi-Fi name with the new password once completed.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to SETTINGS and press "OK".

STEP 3

Navigate to STB Diagnostics and press "OK".

STEP 4

Navigate to Network Diagnostics and press "OK" .

STEP 5

Please ensure the Tunes service multicast status is Multicast Up.

If the status is Multicast is Not Available, please reboot the decoder and router before verifying this status.

If issue persists, please submit the issue on our Feedback Form with error details and attach a picture of your Network Diagnostics.

For My Astro App Users 
Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

For Ultra and/or Ulti Users 

1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
2. Press the down button to view the "Personal info".
3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass. 

You have the liberty to manage device connection on your own.

Your Astro account number is a 10-digit combination e.g.08XXXXXXXX. You may log on to My Astro Portal, select "Account" , and you may find your 10-digit account number above your address, or refer to the top right-hand corner of your bill.

STEP 1
On your remote, press the Home button and the Home Page will be displayed on your screen.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed. 



STEP 4
Navigate to Edit Profile.



STEP 5
Choose a profile to edit.




STEP 6
Choose a new Profile Picture and press “OK”.


 

Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.

You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 minutes.

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN  cable to the Black port at D-Link Router and direct to the computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://dlinkrouter.local./ and below  page will appear. (These are the defaults and if you have done a  configuration on your router previously, the password may be different)

Username: admin

Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID); i.e. 2.4GHz and 5GHz.

i. For 2.4GHz setting, click Advanced Settings to display more available options.

ii. To change the channel, click the drop-down arrow for Wi-Fi Channel, then select your desired channel.

Choose between 1 to 13 (Suggested channels : 1,6,11). Click Save for the changes to take place.

The router will auto reboot and connection will re-establish after few minutes.

iii. Next, for 5GHz setting, click Advanced Settings to display more available options to make changes on the wireless channel for 5GHz.

iv. Click the drop-down arrow for Wi-Fi Channel, then select your desired channel from the selection.

v. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few  minutes.

The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3  

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select Network Diagnostics and press "OK".

STEP 5  

Details information of Network Diagnostics screen will be displayed.

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

Purchase function on Astro GO is only available for Android devices, Huawei devices and on the Astro GO website. For Apple device users, please head to astrogo.astro.com.my to make your purchase.

Purchase instruction:

Head to the Store section

Click on RENT

Enter Your PIN (Default PIN 0000)

Confirm to Purchase

Purchased Success. Enjoy!

You purchased content title will be available under "Rental" in My Library. All purchases on Astro GO will be added to your monthly bill and accessible on both Astro GO and your Astro decoder. Cancellation of purchase is not possible upon confirmation.

*Purchase of content is only available on Android & Huawei devices and on the Astro GO website*

SST of 6% and 8% will be applied accordingly to your bundle services:

1. 8% SST to Astro TV Pack
2. 6% SST to Astro Fibre

No, there is no penalty or switching fee if you decide to cancel your Multiroom (Smart TV) subscription.

Yes, you may still watch CH550 Love Nature and CH811 Astro SuperSport which offers the same content/programmes, but in HD resolution. Kindly note that CH811 Astro SuperSport is only available for customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.

To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.

Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

Frequently Asked Questions

1)     I missed the pickup appointment; what do I do now?

You can reschedule the pick-up appointment by calling our agent directly.

2)     Can I reschedule my pickup date?

Yes! You can call our agent back directly to reschedule the pickup date and time.

3)     Do I have to pack my device(s) before handing it over to the Astro agent?

Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

Recycle via Registered Collection Centres

For all recycling-related questions, please click here.

Yes, existing non-Primary Pack customers who add on 50Mbps to their subscription will get to enjoy high speed broadband for only RM60/month and a free speed upgrade to 100Mbps for 24 months. Please note that a new 24-month contract will start upon successful installation.

The speeds shown under “My Network Map” are the WiFi speeds of your connected devices based on factors such as signal strength, distance of devices from your router, obstructing objects etc. This function allows users to know the signal strengths achievable from every room in their house or any distance from their router, giving users accurate indication If additional mesh is needed or if the placement of their router requires adjustment.

However, the speeds shown under “My Devices” are the recent WiFi consumption of your connected devices, which allows you to monitor every user’s internet consumption in your household.

STEP 1    

On your remote, press the Home button and the home menu will  be displayed on top of your screen.

STEP 2

Navigate to Guide.

STEP 3    

Select the channel you would like to lock and press "OK".

STEP 4   

Select "Lock Channel" and press "OK".

STEP 5    

You channel is successfully locked when this screen appears.

STEP 6

Your selected channel will  have a lock tagging after being locked.

Please refer to these FAQs and Terms and Conditions for more information.

For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.

You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 

Please check if you are streaming on a supported device. Astro GO is only applicable within the supported platforms; mobile devices (phones and tablets) and web browsers.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.

WiFi router and fibre modem will be replaced upon checking and verification by Astro's Contact Centre /installer. It will be replaced without additional charge regardless contract tenure.

Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.

Should you choose to discontinue/terminate the Astro Fibre Bundle service before the expiry of the contract (24 months), you will be subjected to an early cancelation fee of RM100 x Remaining months of the contract period for your Broadband services and early cancellation fee of New Packs accordingly RM600 (prorated) for Ulti Box or RM1000 (prorated) for Ultra Box.

Any bundle package promotion will be removed, and you will no longer get to enjoy similar promotions upon reconnection.

All Astro Fibre devices provisioned (Fibre modem, WiFi router and Mesh) will need to be returned upon termination. Our team will schedule the collection of equipment after your Broadband services have been terminated.

If equipment is damaged, lost or cannot be retrieved, penalty fees will be applied (excluding Service Tax) accordingly.

• RM500 for Fibre modem (Broadband Termination Unit)

• RM200 for WiFi router (Residential Gateway)

• RM200/unit for Mesh WiFi

Once you have received the eKYC link, you need to complete the verification within 3 days.

Slow browsing using LAN cable

Looks like there is something wrong with your service connection.

Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.

Click here for Speed Test guideline.

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.

Slow browsing using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible  interferences.

ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement  as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.

2. Wireless Interference & Noise

You've probably never noticed but there  are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

i) Microwaves

ii) Bluetooth Devices

iii) Cordless Phone

3. Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be  somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.

 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.

Fortunately, if this is the case, you can prioritize your own network  traffic by enabling Quality of Service in your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

 

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.

For customers with Entertainment Plus, Movies Plus, Sports Plus, Premium 2, Premium 3, and Platinum Pack 

1. Launch Netflix from the home screen or via remote control. 

2. Click on Get Started

3. If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over. If you are a new Netflix customer, create a new account by filling in your email address and a password for your new Netflix account. 

4. In the next screen, you will be shown your default Netflix package “Standard”, you can choose to upgrade to “Premium” here. 

5. The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box. 

‍

For Non-Entertainment Plus, Premium 2, Premium 3, and Platinum Pack Pack customers (New Netflix customers) 

1. Launch Netflix from the home screen or via remote control.

2. Click on Join Now

3. Create a new account by filling in your email address and a password for your new Netflix account. 

4. The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box. 

Note: The Netflix plan will be defaulted to Premium, you may select ‘Change Plan’ to choose the ‘Standard’ plan. 

‍

For Non-Entertainment Plus Pack, Premium 2, Premium 3, and Platinum Pack customers (Existing Netflix customers) 

1. Launch Netflix from the home screen or via remote control 

2. Click on Sign-in 

3. If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account. 

4. You will be able to start watching Netflix on your Ultra/Ulti Box once you log in.

Please contact Astro Customer Call Center via 03-95433838

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.


STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


STEP 3
Switch on the power for your box and make  sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
​

You can add a reminder to pay your bill, on your Google Calendar with one click. Enjoy uninterrupted services, by remembering to pay your bill on time.

Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.