We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

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STEP 1

On your remote, press the HOME button and the home menu will be  displayed on top of your screen.

STEP 2

Navigate to SETTINGS.

STEP 3

Navigate to Satellite Settings and press “OK”.

STEP 4

Navigate to Diagnostics and press “OK”.

STEP 5

Refer to the signal strength on your screen.

If it is 65 or higher, please take the screenshot and submit your feedback form.

If it is below 65, please go to Step 6.

STEP 6

Switch off the power for your box and  make sure that the adapter’s power light is off.

STEP 7

Unscrew the satellite cable from the box  and pull it out.

STEP 8

Plug the satellite cable back into the  box and screw it back securely.

STEP 9

Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.

STEP 10

Turn on your box. You should no longer be experiencing this issue.

If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.

Centralized  Dish

If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.

If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.

If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix's Website, etc). This change will reflect in your next bill. From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.

Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.

Astro Rewards is your free loyalty programme - a way for us to say thank you for being with us.

We're always adding new and exciting gifts, deals, and experiences for you - all ready and waiting in the My Astro app for you, right at your fingertips. Here's the best part, the longer you're with us, the better your rewards!

Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.

STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.

STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.

Yes, a charge of up to RM20.00 may be imposed upon reconnection.

Please follow the steps below:

Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

Please ensure that your Astro subscription comes with access to Disney+ Hotstar. You may visit astro.com.my/disney to learn more about the Packs that come with Disney+ Hotstar or to check if your Disney+ Hotstar access is activated. 

Upon confirmation that your subscription comes with access to Disney+ Hotstar, if you still see an error screen on your TV with your Ultra or Ulti Box when logging in to Disney+ Hotstar, please call our Customer Contact Centre at 03 9543 3838 and an Astro agent will be available to assist you immediately. 

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user

Password: user

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click More to configure the WiFi parameters.

6. From the left menu, select WLAN and choose Wi-FI Advanced Network to access the screen below.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

8. Then, click "Apply" for the changes to take  place.

The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.

For existing Astro Fibre customers with the WiFi 6 Huawei K562e router, youwould need to upgrade to the latest RG21 router in order to access the AstroFibre  with a one-off fee of RM300 (excluding SST). For any enquiries, please contact our Customer ContactCentre at 03 - 9543 1543and an Astro agent will be available to assist you immediately.

No, you need to have an Astro ID to enjoy the features.

Of course not! It is a value-added service introduced for your convenience.

No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.

Yes, you may terminate the service. However, an early cancellation fee will be applied for terminations/cancellations within 24 months. Please refer to the Astro Fibre's cancellation details.

Your cloud recording space will revert to 200 hours by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once you have stopped the Astro GO+ subscription starting with the oldest recordings first.

Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.

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Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.

No, the Astro Fibre App is available for Astro Fibre customers with the RG21 router only.

Yes, you can go to "Account' and scroll to "Subscription' and select TV pack. You may reach out to us via WhatsApp at 03-9543 3838 for more details.

The different light colours on your Astro Ultra Box or Ulti Box informs you on the phase the box is going through.

‍

1. Ultra Box magenta light / Ulti Box purple light - Your box is turned "On". ‍

Press the Home button to launch Video On Demand and stream anytime or press channel number on your remote.

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2. Ultra Box / Ulti Box orange light - Your box is on "Standby" mode.

Your box is ready to be turned "On" or leave it in this mode to receive new software updates.

3. Ultra Box / Ulti Box blinking orange light - Your box is booting up.

Please wait a few minutes for the box to start.

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4. Ultra Box / Ulti box blinking blue light - Your box is downloading a software update.

Please wait a few minutes for the download to complete.

We try to make as many movies and TV shows available for download. However, for some titles, while we may have the rights to offer them via streaming, we may not be able to offer them for download.

You can access the self-help service 24 hours a day for the following: 

1. Check account balance.

2. Refresh your Smartcard if your account is active but TV screen displays "This channel is not included in your subscription" or "We apologise for the service interruption".

3. Check application status.

4. Guide on Self Service troubleshooting guide via SMS Link.

5.  Check trouble ticket appointment announcement.

6.  Apps Related Self Service login & Activation guide via SMS Link.

7.  Apps Related FAQ Details via SMS Link.

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR

1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.
3. Select Technical Assistance.
4. Select Refresh Smartcard.

b. Using MyAstro web

STEP 1
Go to https://myastro.astro.com.my/ in your web browser.



STEP 2
Key-in your Email / Mobile number and password. Then, press LOG IN.



STEP 3
Click on TV pack.



STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).



STEP 5
Click on "Refresh" to refresh signal on your box. 

For Main Box


For Multiroom


STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box


For Multiroom


c. Using MyAstro App

STEP 1
Open myAstro App and click "Login".



STEP 2
Key-in your Email / Mobile number and password. Then, press "LOG IN".



STEP 3
Go to "Account".



STEP 4
Scroll down to "TV pack" and click on it.



STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).



STEP 6
Tap on "Refresh" to refresh signal on your box. ​

For Main Box


For Multiroom


STEP 7
After tap the Refresh, below notification will be displayed as below.

For Main Room


For Multiroom

1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser  such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router  login is as per below.          

Username: user
Password: user

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click WLAN to configure the WiFi parameters.

6. To change the channel on 2.4G, click the drop-down arrow for Channel, then select your desired channel.

7. Then, click "Save & Apply" for the changes to take place.

8. You may make the same changes for 5G by click the drop-down arrow for Channel, then select your desired channel.

9. Then, click "Save & Apply" for the changes to take place.

Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below:

STEP 1    

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2    

Navigate to SETTINGS and press “OK”.

STEP 3    

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4  

Navigate to Network and press "OK".

STEP 5    

Navigate to Wi-Fi and press "OK".

STEP 6    

Select New Connection and press "OK".

STEP 7    

Select your Wi-Fi network and navigate to "Connect".

STEP 8    

Please enter the password to connect to your network and press "OK".

STEP 9    

You are successfully connected when this screen appears.

You may verify if your speed plan has been successfully upgraded during the installation process with your Astro installer before sign-off. If you would like to confirm the status of your speed upgrade after installation, you may contact Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.  

Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
 

Create your Astro ID anytime by following these simple steps: 

• Step 1: Fill in your details at astro.com.my/astroID
  
  

My Astro app and web is currently available in English and Bahasa Malaysia only.

STEP 1
Please wait while your Astro box initializes.



STEP 2
Select your preferred language.



STEP 3
Navigate to Next and press "OK".



STEP 4
Select Auto as the Video Resolution.



STEP 5
Navigate to Next and press "OK".



STEP 6
Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
Otherwise, navigate to Cancel to revert to the previous settings.



STEP 7
Select IPTV Plug & Play (self-install) as the box operating mode.



STEP 8
Navigate to Next and press "OK".



STEP 9
Select your preferred connection.
For connection via Wi-Fi, proceed to STEP 10.
For connection via LAN Cable, proceed to STEP 16 once you are connected.



STEP 10
Please wait while your Astro box searches for available Wi-Fi networks.



STEP 11
Navigate to your preferred Wi-Fi network and press "OK".



STEP 12
Please enter the password to connect to the Wi-Fi network.



STEP 13
Navigate to Done to continue.



STEP 14
Please wait while your Astro box connects to the internet.



STEP 15
Navigate to Yes to allow your Astro box to connect to this network automatically.
Otherwise, navigate to No.
Proceed to STEP 17 for the next step.



STEP 16
Navigate to Next and press "OK". 



STEP 17
Your box's connection status will be displayed.
Navigate to Finish to complete the setup.

In your first Astro bill, the first month's bill will be deducted accordingly excluding tax. You will still need to pay the full tax amount for your first month as per your first month's bill.

Note: Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre + TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.

Please make sure that:

1. You are logging in with the correct registered Astro ID (email or phone number) and password. If you can’t remember your password, please proceed to use the “forget password” function.
2. You have an Astro ID that is linked to an Astro account. (note: NJOI – linked users will not be able to log into Astro GO)
3. Your Astro account is active and not under suspension.

If the above points have been met, you may try some quick solutions below:

1. Clear the cache on your browser or app.
2. Check if you have the latest version of the browser or app.
3. Log out and log back into the browser or app.
4. Relaunch the browser or app.
5. Restart your mobile device.
6. Restart your internet connection.

For more information about the Astro Fibre App, you may click here for a detailed user guide.

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

You may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.

For customers whose sign-up speed is 50Mbps, 100Mbps or 500Mbps, you will get to enjoy your upgraded speed of 100Mbps/500Mbps/800Mbps for 24 months.
 

If you add on the Mesh WiFi during your initial order of Astro Fibre, there is no additional installation fee. If you order the Mesh WiFi as an add-on at a later time, you will have to pay RM49 per installer visit. However, if you choose to have the Mesh WiFi delivered via courier in order to self-install your Mesh WiFi, there will be no installation or delivery fee charged.

Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to SETTINGS and press "OK".

STEP 3

Navigate to STB Diagnostics and press "OK".

STEP 4

Navigate to Network Diagnostics and press "OK" .

STEP 5

Please ensure the Tunes service multicast status is Multicast Up.

If the status is Multicast is Not Available, please reboot the decoder and router before verifying this status.

If issue persists, please submit the issue on our Feedback Form with error details and attach a picture of your Network Diagnostics.

If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.

Example:
Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.  
 

This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.  

Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.

Yes, as long as it is compatible with Open Mesh standards and Astro Fibre equipment. However, Astro will not be responsible for managing or configuring the device. For the optimum WiFi experience, please pair your Astro Fibre with Astro's Mesh WiFi.

Disney+ Hotstar is available to Astro customers on the Disney+ Hotstar app on Android and iOS devices and website (DisneyPlusHotstar.my) which is accessible on tablets and connected TVs. Unfortunately, Disney+ Hotstar is not available on Astro GO. However, customers can enjoy it on the big screen via the Ultra or Ulti Box. 

Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.

1. Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
2. Set aside these items to be ready for our delivery partner to pick up from you:

• Old Astro Box
• Old Astro Smartcard/SIM Card (leave this in your Astro Box)

3. When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
4. Allow the courier to check the serial number of the Astro box.
5. Hand them all the items for return, and you're done!

Do ensure that you are logging in with the correct Astro ID and password. If you are still unable to remember your password, please proceed to use the “forgot password” function to reset your password.  
 

If the issue persists, you may submit an enquiry through our feedback form here. Choose feedback type as “Technical issues” and the issue as “I have an enquiry/issue with Apps.” Then, select the app you’re having trouble logging into, and submit the form. We will get in touch with you within 48 hours.

Kindly note that you will need to link yourAstro ID with an active Astro subscription to use Astro GO, My Astro, and other partner apps that is included in your subscription. You may refer to the steps here on how to do this.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Preferences and press "OK".

STEP 3  

Navigate to Language and press "OK".

STEP 4    

Choose your language preferences and press "OK".

STEP 5  

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.

The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.

*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.

Yes, customers whose accounts are suspended but resumed within 24 months from their offer period start date will still be able to enjoy the internet speed upgrade upon service resumption. However, the speed upgrade offer period will not be extended despite the suspension period.
 
Unfortunately, customers whose accounts are suspended but resumed after 24 months from their offer period start date will not be able to receive the free speed upgrade.
 

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3  

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select Network Diagnostics and press "OK".

STEP 5  

Details information of Network Diagnostics screen will be displayed.