We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:

I. Visit https://hub.astro.com.my/#5

II. Select `Box Upgrade` and log in with your Astro ID

III. Select the box you would like to upgrade

Please contact the courier agent directly to change the retrieval date from the initially agreed date and time.

electronic Know-Your-Customer (eKYC) is an online process of identifying and verifying individual customers using electronic means. This enables a person to be an Astro customer anytime and anywhere, hassle-free and helps to secure your Astro account by protecting it from unauthorised usage.

For all new Astro Fibre customers with the RG21 router, the Astro Fibre App will be installed on your mobile device for you during installation. Alternatively,you may refer to the user guide here for self-installation.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Navigate to IP Diagnostics and press "OK".

STEP 5    

IP Diagnostics information will be displayed.

You can be assured that your data are safe with us. Astro implemented sufficient security measures to protect customer data and fully comply to Personal Data  Protection Act

Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.

This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.

In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

From General Tab, take a look at the Current Entry Point Name for the LNB type of your input source.

You will be able to check your balance, switch to e-billing, request for payment barcode and request for reconnect at standard telco rate.

Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members

* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.

STEP 1

Press any button on your Astro remote.

INDICATOR: LED blinking 3 times / NO LED blink

SOLUTION: Replace new battery

STEP 2

Check if you can change channel using  your Astro remote control.

If issue remain after the battery replacement, try changing the channel manually directly from box front panel (If any).

If it's working, you might need to replace your Astro remote.

This might be due to a faulty Astro remote.

You may purchase it directly from Astro Exclusive Partners.

If confirm no issue with remote control, please refer to Decoder Hang at Channel troubleshooting steps here.

The Download function offers an alternative to streaming so that you can watch TV shows and movies offline anywhere.

You can start downloading a movie/TV show by clicking on the "Download” button. Kindly note that you can only download one title at the time. Other titles will be in queue and will start downloading automatically as soon as the first download is complete.

Once you have downloaded a title, the progress icon will show “Complete” and you may find your downloaded content by checking “My Library” > “Downloads”.

*To save on data usage, we recommend downloading via Wi-Fi.

Downloaded content retention periods vary according to the type of content.

1. Each movie – minimum 2 Days
2. Each TV series episode - minimum 7 Days

The number of days left for you to view your content in offline mode is shown for each piece of downloaded content for your reference. Expired content will be automatically deleted from the app, freeing up your device storage.

Please upgrade the Ultra/Ulti Box software to enjoy Netflix on your Ultra/Ulti Box. To do this, please click on the Netflix app icon on the homepage or go to CH741 to prompt the software upgrade. Kindly click Install when the software upgrade prompt appears. This will take approximately 20 minutes and you would be able to launch Netflix on the Ultra/Ulti Box after that.

We encourage you to upgrade your Astro experience by switching to our new packs to enjoy more choices, value and flexibility. Starting 9 November 2021, you would need to be subscribed to the new packages to make any changes to your subscription.

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.

What is the "iQIYI Video - Dramas & Movies" App?
The iQIYI App is an on-demand video streaming service provided by iQIYI that was first launched in June 2019 in more than 191 countries providing the best Asian dramas to viewers across the world. iQIYI allows subscribers to watch all their favourite Asian entertainment including dramas, variety shows, movies and anime, with subtitles in multiple languages and equipped with Dolby Atmos for the most immersive experience at their fingertips.

Where can I access the iQIYI App?
Starting 20 December 2022, Astro customers will be able to enjoy the iQIYI app as an add-to-bill service for an exclusive price via Astro and enjoy the app on their Ultra/Ulti Box, mobile app and website.

How do I access the iQIYI App on the Ultra/Ulti Box?
After completing the subscription process, you will be able to access the iQIYI App on the Ultra/Ulti Box by following the steps below:

On your Ultra/Ulti Box
Step 1: At the Home menu, go to the App Rail and select "iQIYI"
Step 2: Click "OK" on your Astro remote
Step 3: While on the iQIYI App Home Page, navigate to "VIP account" located at the top left pane and click "Login". A page with a QR Code will be presented on your TV screen
Step 4: Scan the QR code using your mobile device and you will be directed to the iQIYI mobile app
Step 5: Follow the steps under "On Mobile App" below to pair your iQIYI account with your Ultra/Ulti Box

On the iQIYI Mobile App
Step 1: Download the iQIYI App on your mobile device
Step 2: At the login page, select "Continue with Astro"
Step 3: Log in with your Astro ID
Step 4: Click on the "Me" icon located at the bottom of the screen, and you will be presented with your iQIYI profile page
Step 5: Click on the in-app QR code scanner located at the top right corner of the screen
Step 6: Scan the QR Code displayed on your TV screen with the in-app QR code scanner. Refer to Step 3 under "On your Ultra/Ulti Box" above
Step 7: The screen on your TV will reload automatically and the iQIYI App home screen will be displayed. Now, you can enjoy the iQIYI App on your Ultra/Ulti Box!

Can I access the "iQIYI Video - Dramas & Movies' App outside of Malaysia?
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.

Can I download the content on the iQIYI App for offline viewing?
Yes, you can download selected content on the iQIYI app for offline viewing at a later time. To find the titles you have downloaded, you may go to Profile > My Downloads.

What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

Are there any subtitles or dubbing available for the content on the iQIYI app?
The iQIYI app offers subtitles in multiple languages for all their content excluding some variety shows. However, no dubbing option is available yet. You will be able to select or switch off your subtitles when you play your video in full screen.

Can I change the interface language of the iQIYI app?
Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language.

If you have any further questions regarding the app, please go to "Profile" > "Help and Feedback". Thank you for your support.


iQIYI VIP Subscriptions

What is a VIP subscription?
As a VIP (Standard VIP or Premium VIP), you will be entitled to enjoy the benefits of the VIP subscription, including:

• Access to exclusive content only on iQIYI

• Early access to selected content episodes

• Where available, access to high definition (up to 1080P viewing quality) and surroundsound (Dolby Audio) versions of the Content

• The ability to skip advertisements

• Up to 2 concurrent viewing

Additionally, as a Premium VIP, besides the benefits mentioned above, you will also be entitled to the following benefits:

• Advance previewing of selected content episodes labelled as "locked"

• Where available, access to high definition (up to 4K viewing quality)

• Up to 4 concurrent viewing of VIP content, compared to only 2 concurrent viewing enjoyed by Standard VIP members

If you have more questions about these VIP privileges, please let us know by following these steps: "Profiles" > "Feedback". More privileges are in development for VIPs. Please stay tuned and join IQIYI as a VIP to enjoy these benefits.

How can I become an iQIYI VIP?

You may join iQIYI as a VIP by following these simple steps:

Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase

How much does it cost to join iQIYI as a VIP?
All new and existing Astro Pay-TV customers are entitled to Astro special price when they signup for iQIYI as a VIP member via Astro at www.astro.com.my/iqiyi.

How do I make payment for my iQIYI VIP subscription?
The monthly subscription fee for your iQIYI VIP subscription will be reflected in your Astro bill accordingly. For example, your Astro billing cycle is on the 20th of every month and you just signed up for the iQIYI Standard VIP subscription via Astro on 15October. Your iQIYI monthly charge will be reflected on your upcoming bill on 20th of October, and on the subsequent months' bills, as follows:

When can I start enjoying my VIP subscription?
You will be able to enjoy all the content on the iQIYI app immediately upon successful purchasefrom the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.

I am an existing iQIYI VIP; will I get to enjoy Astro special price?
If you are an existing iQIYI VIP, you may cancel your existing VIP subscription with iQIYI and signup again via astro.com.my/iqiyi to enjoy the special price by adding your subscription to your Astro bill.

Where can I view my iQIYI entitlement expiry date/next payment details?
You can view your iQIYI entitlement & payment details in the app by follow these steps:

Step 1: Go to the Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)

After following these steps, you will be able to view your entitlement expiry date, next payment date & payment method.

How do I cancel my iQIYI VIP subscription?
You may cancel your iQIYI subscription in the app by following these steps:
Step 1: Go to Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
Step 4: Click on "Cancel VIP subscription"

Will there be any penalty fees if I cancel my iQIYI VIP subscription?
There will be no penalty fee if you choose to cancel your iQIYI VIP subscription. Your cancellation will take effect upon your current entitlement expiry date. Kindly note that if you cancel your subscription within 24 hours before your entitlement expiry date as reflected in the iQIYI app (not according to Astro billing cycle), your subscription may be auto renewed.

App Issues

Who may I contact if I encounter any problems with the iQIYI app?
There are 4 ways for you to contact us for assistance:

1. Submit an in-app feedback form via the iQIYI app by following these simple steps:
   • Step 1: Click on your Profile
   • Step 2: Click on "Help & Feedback"
   • Step 3: Click on "Feedback" at the bottom of the page
   • Step 4: Fill in your email address. Please ensure it is accurate as you will be contacted via this email address.
   • Step 5: Briefly explain the problem/trouble/feedback
   • Step 6: Click "Submit"
2. Please contact the iQIYI customer service team via contactus@qiyi.com. You will receive a response within 3-5 working days.
3. Kindly include your iQIYI UID information when you submit your feedback via email by following these simple steps:
   • Step 1: Open the iQIYI app
   • Step 2: Tap on the "Me" button at the bottom right
   • Step 3: Tap on your username at the top left
   • Step 4: Scroll down to the "Personal Data" page and copy your "UID" number
4. If you are an Astro customer, you may also contact our Customer Service by:
   • Submitting a feedback form here: https://support.astro.com.my/feedback-form;
   • Reaching to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

Astro Login

How do I register for an Astro ID?
Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?
You may contact Astro's Customer Service by:

1. Submitting a feedback form here: https://support.astro.com.my/feedback-form
2. Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

Astro & Broadband offers Astro content with Astro Fibre, Maxis Fibre Broadband and Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.

With the current Astro & Broadband plans, customers will enjoy substantial savings by choosing their desired broadband speed from 30Mbps - 800Mbps to accompany their Astro packages.

No, this change in due date will not impact your monthly bill subscription.

The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.

The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.

If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass. 

For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help

Please follow the steps in Q5, then continue with the steps below:

If you accidently clicked “delete my account” on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.

If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.

You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.

You must subscribe to an Astro subscription (NJOI customers are not eligible) in order to get the Ulti Box. 

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The eligibility criteria for the Ulti Box are as follows:

New Customers

All new Astro customers with a monthly subscription fee of below RM100 will be entitled to select the Ulti Box upon signing up for Astro’s packages. 

‍

Existing Customers (Box Upgrade for Primary or Multiroom)

Existing customers are required to have an internet connection at home with a recommended internet speed of 10Mbps and above in order to upgrade your existing box to Ulti Box. 

Note: 

·      Existing Ultra Box customers are not eligible for a swap to the Ulti Box.

·      If your existing box is a PVR, you will lose access to all the recordings stored in the PVR

‍

Multiroom (New subscription)

Customers subscribing for an additional multiroom subscription are entitled to select the Ulti Box as part of the subscription.

No, if you already have an Ulti box you will not be required to swap the box to enjoy the new packs. However, if you would like to access 4K UHD content, you may upgrade to Ultra Box. Installation and activation fees will be chargeable depending on your package selection.

Your Astro account number is a 10-digit combination 
E.g: 08XXXXXXXX

1. Ensure power cable  is connected tightly.    

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.

Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.

STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.

STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.

STEP 1  

Press "HOME" button on your remote control.

STEP 2

Navigate to Update Satellite Frequency and press “OK”.

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STEP 3    

Choose Reprogramming and press “OK”.

STEP 4    

Select Yes, continue and press "OK" to proceed with the update.      

Otherwise, select No, go back to cancel.

STEP 5  

Satellite Frequency Update progress screen will be displayed.

‍

STEP 6    

The test result will be displayed once completed.    

Press "OK" to go back to  channel.

Customers who subscribe to the Movies, Premium 1, Premium 3 or Platinum Pack will be able to access Disney+ Hotstar immediately and start streaming all their favourite Global, Regional and Malaysian hits upon activation. 

STEP 1    

Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

STEP 2    

Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.

‍

STEP 3  

Put the box on standby mode.

STEP 4

Press and hold the Home button on the box.

STEP 5    

Wait until "boot" appear on the front panel and released.

STEP 6

When “boot” appears, press “Standby”,  “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.

‍

‍

STEP 1    

Switch OFF the power of your box and make sure that the adapter's power light is off.

‍

STEP 2

Switch ON the power of your box and make sure that the adapter's power light is on.

STEP 3

Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front  panel.

The Software Update progress screen will appears.    

The update will take 10 - 15 minutes to complete. Please be patience.

STEP 1  

Switch OFF the power of your box and make sure that the adapter's power light is off.

STEP 2    

Switch ON the power of your box and make sure that the adapter's power light is on.

STEP 3

Press the standby button repeatedly after switch on the power.

STEP 4

Press "OK".

STEP 5    

The Software Update progress screen will appears.

The update will take 10 - 15 minutes to complete.

Please be patience.

Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.

Step 1:

Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address> 

Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com

‍

Step 2:

Send SMS to 66688

Note: This request must be sent from account holder’s mobile/primary number 

‍

*Standard telco charges and Terms & Conditions apply

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.        

‍

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different).          

Username: admin          

Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID) i.e. 2.4GHz and 5GHz.

You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wi-Fi Name (SSID) and the Password to follow your preferences, and then click "Save" for the changes to take  place.

Please reconnect to the new wireless name with the new password once completed.

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.

1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels

No, Ultra Box is only available for Entertainment Pack and above only.

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply"  for the changes to take  place.

7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

8. Please wait until the connection reestablish.

You may use the same feedback form and choose below options.

Category: I would like to request for refund

Sub Category: Request for Refund

No, please use a Malaysian mobile number registered with a local network service to register and activate access for Disney+ Hotstar with your Astro subscription. 

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3  

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select Advanced Diagnostics and press "OK".

STEP 5  

Details information of Advanced Diagnostics screen will be displayed.

STEP 6    

Press down arrow on your remote to get more information.

You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 minutes.

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN  cable to the Black port at D-Link Router and direct to the computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://dlinkrouter.local./ and below  page will appear. (These are the defaults and if you have done a  configuration on your router previously, the password may be different)

Username: admin

Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID); i.e. 2.4GHz and 5GHz.

i. For 2.4GHz setting, click Advanced Settings to display more available options.

ii. To change the channel, click the drop-down arrow for Wi-Fi Channel, then select your desired channel.

Choose between 1 to 13 (Suggested channels : 1,6,11). Click Save for the changes to take place.

The router will auto reboot and connection will re-establish after few minutes.

iii. Next, for 5GHz setting, click Advanced Settings to display more available options to make changes on the wireless channel for 5GHz.

iv. Click the drop-down arrow for Wi-Fi Channel, then select your desired channel from the selection.

v. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few  minutes.

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your Ultra Box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
 

Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!

Yes, the subscription will be reflected on all your set-top box provided they are registered under our Multiroom service.

Yes, please WhatsApp "DH Help

We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.

Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.

You would need your 10-digit account number and your email address.