
A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
Enjoy free access to 15+ TV channels & 10+ radio channels.
* Subject to Astro terms & conditions.
Step-1 |
Step-2 |
Step-3 |
Choose a plan & sign-up online. |
Sit back & wait for installation. |
Enjoy your new Astro / Broadband! |
Explore our TV Pack which includes a variety of entertainment channels.
The must-watch local and international content made for everyone in the family.
The best local & international cartoons & educational entertainment.
Global movies and series packed with action, drama and big thrills.
Latest breaking news & current affairs whilst you discover secrets of the world.
Witness every major league & live sports events, plus family entertainment.
The ultimate all-in-one entertainment with movies, sports & a variety of streaming apps.
Good for working from home and streaming. Get connected at 100Mbps and enjoy uninterrupted streaming, gaming, and browsing.
FREE Modem
FREE WiFi-6 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Sports Pack RM99.99 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Epic Pack RM199.99 |
100Mbps Astro Fibre RM99.00 |
Ideal for small families for 4K streaming & gaming. Get connected at 500Mbps and enjoy fast and stable internet for all your needs.
FREE Modem
FREE WiFi-6 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Sports Pack RM99.99 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Epic Pack RM199.99 |
500Mbps Astro Fibre RM149.00 |
Perfect for medium-sized families for work and play. Get connected at 1Gbps and experience ultra-fast internet speeds.
FREE Modem
FREE WiFi-7 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Sports Pack RM99.99 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Epic Pack RM199.99 |
1Gbps Astro Fibre RM229.00 |
Ultimate high-speed internet for everyone and everything. Get connected at 2Gbps and enjoy lightning-fast internet speeds.
FREE Modem
FREE WiFi-7 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Sports Pack RM99.99 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Epic Pack RM199.99 |
2Gbps Astro Fibre RM319.00 |

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.
Including installation.
New decoder complete with satellite dish & cabling.
Including installation.
Reliable broadband plans that enable next-level business growth.
Supports up to 2-3 users on 5 devices.
Supports up to 6 users on 10 devices.
Supports up to 10 heavy users on multiple devices.
Supports up to 10 power users on multiple devices.
Ultimate support for up to 10 power users on multiple devices.
Good for Working From Home and streaming.
100Mbps/50Mbps
Free Standard Router (RG5)
100Mbps/50Mbps
Free Standard Router (RG5)
Netflix Basic
Suitable for full HD streaming & browsing.
300Mbps/50Mbps
Free WiFi-6 Combo Box
300Mbps/50Mbps
Free WiFi-6 Combo Box
Netflix Basic
Ideal for small families for 4K streaming & gaming.
500Mbps/100Mbps
Free WiFi-6 Combo Box
500Mbps/100Mbps
Free WiFi-6 Combo Box
Netflix Standard
Perfect for medium-sized families for work and play.
1Gbps/500Mbps
Free WiFi-6 Combo Box
1Gbps/500Mbps
Free WiFi-6 Combo Box
Netflix Standard
Ultimate high-speed internet for everyone and everything.
2Gbps/1Gbps
Free WiFi-6 Combo Box
2Gbps/1Gbps
Free WiFi-6 Combo Box
Netflix Standard
Reliable broadband plans that enable next-level business growth.
Supports up to 2-3 users on 5 devices.
Supports up to 2-3 users on 5 devices.
Fixed IP.
Supports up to 6 users on 10 devices.
Supports up to 6 users on 10 devices.
Fixed IP.
Supports up to 10 heavy users on multiple devices.
Supports up to 10 heavy users on multiple devices.
Fixed IP.
Supports up to 10 power users on multiple devices.
Supports up to 10 power users on multiple devices.
Fixed IP.
Good for Working From Home and streaming.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Suitable for full HD streaming & browsing.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Ideal for small families for 4K streaming & gaming.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Perfect for medium-sized families for work and play.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Ultimate high-speed internet for everyone and everything.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Applying for
| Astro Njoi UniFi Maxis |
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Astro customers can make payments via Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.
Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.
The surcharge is imposed by third-party payment collection partners for services rendered.
You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.
A. HASSLE-FREE METHODS
Auto-Debit:
Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro Portal.
WhatsApp:
JomPAY:
Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
• Biller Code: 9639 (unique to Astro only)
• Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)
B. ASTRO SELF-SERVICE METHODS
Astro Quick Pay:
My Astro Portal:
Channel 200:
My Astro App:
C.BANKS
Maybank:
Visit maybank2u.com.my for more information.
Public Bank:
Visit pbebank.com for moreinformation.
Bank Simpanan Nasional:
Visit mybsn.com.my for more information.
Agrobank:
Visit agrobank.com.my for more information.
D. e-WALLETS
ATX*
Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.
e-Pay*
Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money
E. OTHER METHODS
Associated Retailers:
RMS (Razer/ MOL)*
7-Eleven, 99 Speedmart, Caring Pharmacy
ATX*
RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL
Mobility One*
Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops
e-Pay*
Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy
All Astro customers with Disney+ Hotstar bundle/Add-on will be moved to the Disney+ Hotstar Premium Plan, with no changes to their current subscription pricing starting 24 April 2024. The new Disney+ Hotstar Premium Plan includes 3 concurrent streams, 10 maximum device logins, maximum video quality up to 4K Ultra HD (compatible devices required), and streaming on phone, tablet, laptop and TV.
If you have questions about your Disney+ Hotstar plan, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Guide.

STEP 3
Select the channel you would like to add to favourite list and press "OK".
STEP 4
Select "Add to Favourites" and press "OK".

STEP 5
You are successfully added the channel to favourite list when this screen appears.

STEP 6
Your selected channel will have a heart tagging after added as favourite.
Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.
STEP 1
Check the internet connectivity by run the Test Connection.
Refer Run Test Connection.
STEP 2
Verify the average speedtest based on the Test Connection result.
a. Above 10Mbps - Proceed to STEP 5
b. Less then 10 Mbps - Proceed to STEP 3
Notes: Minimum 10 Mbps internet speed from box requires in order to get a stable connection.
STEP 3
Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
b. If using Wi-Fi - Proceed to STEP 4
STEP 4
Check location of the decoder and router.
a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
b. If far (more than 1.5m) / No LAN cable - Proceed STEP 5
STEP 5
Reboot router, modem and decoder.
If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.
No, the PVR service fee is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions only.
No, Pay-Per-View is no longer available in CH200.
You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.
The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.
Step 1:
Type ASTRO<space>BAL<space>10-Digit Astro Account No.
Example: ASTRO BAL 08XXXXXXXX
*Standard telco charges and Terms and Conditions apply
Step 2:
Send SMS to 66688
For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ Hotstar (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.
Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ Hotstar for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to STB Diagnostics and press "OK".

STEP 4
Select General Diagnostics and press "OK".

STEP 5
Details information of General Diagnostics screen will be displayed.

STEP 6
Press down arrow on your remote to get more information.

At this point in time, the Disney+ Hotstar app on the Ultra or Ulti Box does not support Dolby audio. We are working to enable this in a future update.
There are various offers currently available for both existing and new customers:
You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:
| Sign Up Speed | Upgraded Speed | Upgrade Duration | Original Price | Promotion Price | Rebates |
| 50Mbps | 100Mbps | 24 months | RM99/month | RM60/month | RM39/month |
| 100Mbps | 500Mbps | 24 months | RM129/month | RM90/month | |
| 500Mbps | 800Mbps | 24 months | RM189/month | RM150/month | |
| 800Mbps | N/A | N/A | RM249/month | RM210/month |
*Offers applicable to non-Primary Pack bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.
| Sign Up Speed | Upgraded Speed | Upgrade Duration | Original Price | Promotion Price | Rebates |
| 50Mbps | 100Mbps | 24 months | RM99/month | From RM70/month | Up to RM39/month |
| 100Mbps | 500Mbps | 24 months | RM129/month | From RM100/month | |
| 500Mbps | 800Mbps | 24 months | RM189/month | From RM160/month | |
| 800Mbps | N/A | NA | RM249/month | From RM220/month |
*Promotion price is applicable for Astro Fibre bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
Customers with HD boxes can subscribe to the All-New Astro Pack without a box upgrade except if the customer request to move to OTT bundled pack which is mandatory to upgrade to Ulti or Ultra.
Note: OTT is referring to either Netflix, D+H or both.
Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.
This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.
The RM15 monthly rebate (before Govt. Tax) will be applicable to all on-going Multiroom Smart TV subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.
3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
Username: administrator
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply" for the changes to take place.

7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

8. Please wait until the connection reestablish.

For payments made using credit cards, refunds will be reversed back to the respective card. Whilst payment made by cash and online banking will be made to the account holders bank account.
You may submit your request via Feedback Form with below information details based on your payment method.
Please choose below option in the Feedback Form:
Category: I would like to request for refund
Sub Category: Request for Refund
1) Refund via Bank transfer:
Bank Name:
Bank Account Number:
*Note: Please confirm your bank account details and ensure it's correct
2) Refund via Foreign bank:
Bank Name:
Bank Account Number:
Bank Swift Code:
IBAN Code:
Currency: Eg: Dollar/Yen etc
*Note: Please confirm your bank account details and ensure it's correct
3) Credit Card:
Credit Card Number:
ONLY last 4 digit credit card updated with Astro account
*Note: Please confirm your credit card details and ensure it's correct
Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.
Astro GO is a free streaming companion app for all Astro customers to enjoy their favourite shows and channels on their smartphones, tablets, and computers - anytime, anywhere in Malaysia. Astro customers with an active Pay-TV subscription can link their accounts to watch corresponding on demand and TV channels available on Astro GO as part of their subscription.
Activate your Disney+ Hotstar access with your Astro subscription, using the steps below:
Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.
Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.
If you need further help with the Astro Fibre app, you may call our Customer Contact Centre at 03 - 9543 1543 and an Astro agent will be available to assist you immediately.
Unfortunately, only Astro Fibre customers who subscribe from 24 November 2023 to 31 May 2024 are eligible for this free speed upgrade. However, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
Currently the Multiroom (Smart TV) app is supported on four (4) brands with the software version listed below:
1. Sharp
2. Sony
3. LG
4. Samsung
If you would like for more information, kindly visit our Multiroom page via Astro website https://www.astro.com.my/multiroom
To view the terms and conditions, click here.
Your access to Astro GO will depend on the subscription pack that you are subscribed to. Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels. We are continuously working hard to make more content available on Astro GO.
You may navigate around the menu on the side bar on Astro GO app, or top bar on the Astro GO web version to find shows available.


Menu Guide
I am sorry you can't. While we understand the value customers see in choosing their preferred service/pack individually, the packaging of channels/services in the new packs are necessary for us to offer content/services at an affordable price to our customers.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2
Navigate to SETTINGS and press “OK”.

STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4
Select the “Network” tab in the STB Diagnostics page.
Please ensure the Tunes service multicast status is Multicast Up.
If the status is Multicast is Not Available, please reboot your box and router before verifying this status.

If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.
The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, NHK World, Radio, Sky News channels and 3rd party apps such as Netflix, Disney+ Hotstar are not available via the Multiroom (Smart TV).
For multi-frequency customers, RM10.00 is charged per physical bill generated.
Please visit any of Astro’s digital platform that you would like to log into, such as Astro’s official website (www.astro.com.my). Then, create a new Astro ID using your email address or mobile number by clicking “No Astro ID? Create Now!”. After creating your new Astro ID, please use it to log into our digital platforms moving forward.
If you have an active Astro subscription, you may also link it to your Astro ID. Please click here for the guide.
You may use the same feedback form and choose below options.
Category: I would like to request for refund
Sub Category: Request for Refund
Photograph or scan your payment receipt, and send it to one of our contact platforms found here.
Yes. As a Sports Pack customer, you will get access to Liga Malaysia as well as a variety of local and international sporting events as part of your subscription.
We have taken into account customer feedback when introducing these new packs. While we understand the value customers see in purchasing their preferred channels individually, the packaging of media drives the economies of scale necessary to offer content at an affordable price to all our customers.
Other than the New Astro Packs that offer great value, customers may purchase selected channels or packages as content add-on such as Korean Pack, Horror Pack etc.
You will need to have an Astro subscription before you can subscribe to Disney+ Hotstar as an add-on service via Astro or enjoy any Astro bundle promotions. Please click here to subscribe to our Movies, Premium 1, Premium 3 or Platinum Pack to enjoy all your favourite Global and Malaysian hits for even better value and savings!
Please follow the steps below to verify your Astro ID:

The recommended home internet speed for a smooth viewing is 10Mbps.
My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.

1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.
3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
Username: administrator
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Channel selection by scrolling down to the Advanced Setup.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.
Then, click "Apply" for the changes to take place.


8. A warning box will popup, click "OK" for the changes to take place.

9. Please wait until the connection reestablish.

Please refer below to set up your Ultra/Ulti Plug & Play Box.
To connect via LAN cable:
Note: If you have a two-in-one modem & router, you can skip Step ii).
To connect via Wi-Fi:
Remove your LAN cable from your old Astro box, and do not plug it into your new Plug & Play Box.
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
1. Try loading the site on a different device.
Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
If the website doesn't load on another device, the problem is either with the network or the website itself.
2. Restart your computer.
Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
3. Try loading the site in a different browser.
There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
4. Temporarily disable your antivirus program.
Your antivirus software may be interfering with your ability to load certain websites.
Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
5. Reset your modem and router.
Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
6. Check your computer's date and time settings.
If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
Check your computer or mobile device's clock to make sure that it is set to the correct time and date.
7. In the event the problem persists, please provide below details for further escalation:
i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test - Please click here for Ping Test guideline.
Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to Parental Control and press "OK".

STEP 4
Please enter your PIN (Default PIN is 0000).

STEP 5
Navigate to your preferred category to block and press "OK".

If you would like more information or to provide feedback, kindly log in to our support page via support.astro.com.my. For more questions regarding Astro Pack, you may reach out to us via call at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays).
Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.