We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

No, Astro & Broadband only offers a 24-month contract period upon sign up.

For self-installation, in your first bill upon activation of your Plug& Play Box, the activation fee will be included as a separate line item in your bill alongside the subscription fee.

If you choose to install the Plug & Play Box via installer, you can pay the installation fee and activation fee directly to the installer upon installation. This will be reflected in your next bill itemised as setup fee.

Streaming app entitlement is dependent onthe TV Pack you are subscribed to, with some streaming apps available on Astroas an add-to-bill service. Please visit product.astro.com.my/apps to seeif you are entitled to your favourite streaming app once it is launched!

Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.

Yes, customer may choose to have different billing method for each different account.

Physical bill charging will only apply to the account that has opted for paper bills.

Should you choose to discontinue/terminate the Astro Fibre Bundle service before the expiry of the contract (24 months), you will be subjected to an early cancelation fee of RM100 x Remaining months of the contract period for your Broadband services and early cancellation fee of New Packs accordingly RM600 (prorated) for Ulti Box or RM1000 (prorated) for Ultra Box.

Any bundle package promotion will be removed, and you will no longer get to enjoy similar promotions upon reconnection.

All Astro Fibre devices provisioned (Fibre modem, WiFi router and Mesh) will need to be returned upon termination. Our team will schedule the collection of equipment after your Broadband services have been terminated.

If equipment is damaged, lost or cannot be retrieved, penalty fees will be applied (excluding Service Tax) accordingly.

• RM500 for Fibre modem (Broadband Termination Unit)

• RM200 for WiFi router (Residential Gateway)

• RM200/unit for Mesh WiFi

Please follow the steps below to verify your Astro ID:

 

Tap on the "Account' screen on the navigation bar and scroll to the "Subscription' section. Tap on "TV Pack' to view your pack, box, multiroom, and Astro GO information.

Your current additional RM20 rebate will be removed. However, you will still get to enjoy the standard bundle rebate accordingly.  

We would need you to  run few tests in order for us to understand your issue and to assist you in fixing the problem.

You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

1. Please run each of the tests according to your your Laptop/ PC Software.

2. Compile the pictures/ screenshots of your test results in one file (i.e Microsof Word document, PDF file) and  attach them in the Support Ticket below in order for us to assist you further:

• List of websites effected.
• Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
• Run the Traceroute Test - Please click here for Traceroute Test guideline.
• Run the Ping Test -  Please click here for Ping Test guideline.

3. Once you've gathered all the results, kindly send them all through the Feedback Form below,

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.

Customers subscribing to the following Astro packs will get to automatically enjoy Disney+ Hotstar as part of their newer, bigger and better packs

• Movies Pack
• Movies Plus Pack
• Premium 1
• Premium 3
• Platinum Pack

Customers with any of the above subscriptions with an Ultra or Ulti Box will also be able to enjoy Disney+ Hotstar on their big screen TV via their Astro Box, in addition to disneyplushotstar.my  and the mobile app. Please click here on how to access Disney+ Hotstar on the Ultra/Ulti Box.

 

Astro customers who are not on the above Packs may upgrade to the Movies, Movies Plus, Premium 1, Premium 3 or Platinum Pack to receive access to Disney+ Hotstar at no additional cost. Alternatively, customers may visit www.astro.com.my/disney to subscribe to Disney+ Hotstar Premium through a 3-month plan via Astro at RM54.90 (NP: RM79.90 quarterly, Astro customer may see up to 30% savings in their Disney+ Hotstar Premium subscription)

 

For more information, please visit www.astro.com.my/disney. If you need further help, please WhatsApp “DH Help” to Astro or call them at 03-9543 3838 for assistance.

Starting 23 March 2023, all Astro customers can subscribe to ZEE5 Premium via Astro as an add-to bill service for only RM10.60/month and enjoy the app’s exciting content offerings on the big screen via the Ultra Box, Ulti Box, website or on-the-go via the ZEE5 mobile app, available on Android and iOS devices.

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FAQs: ZEE5 on Astro

About the ZEE5 app

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1. What is ZEE5?

ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.

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2. How can Astro customers enjoy ZEE5?

Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.60/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices. 

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For more details on the ZEE5 Premium Membership, please refer to Q12 – Q16.

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3. How can I subscribe to ZEE5 via Astro?

All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.60/month by visiting www.astro.com.my/zee5. 

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Please follow the steps below to subscribe:

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Step 1: Go to www.astro.com.my/zee5

Step 2: Log in with your Astro ID

Step 3: Key in your email address and proceed to add ZEE5 to your bill

Step 4: Now, enjoy all your favourite shows on ZEE5!

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4. How do I access ZEE5 on my Ultra/Ulti Box?

After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:

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Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail

Step 2: Scan the QR code on screen with your mobile device

Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app. 

Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!

Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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5. Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?

You will be able to watch the same video on demand content on your Ultra/Ulti Box as the ZEE5 mobile app or website. However, ZEE5 live channels are currently not available on the Ultra/Ulti Box. Please stay tuned for updates!

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6. Can I access the ZEE5 app outside of Malaysia?

No, your ZEE5 app is accessible within Malaysia only. 

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7. Can I download content on the ZEE5 app for offline viewing?

Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos. 

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8. What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

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9. How many devices can I use to stream ZEE5 at the same time?

You can access your ZEE5 Premium account on up to five (5) devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices. 

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10. Are there any subtitles or dubbing available for the content on ZEE5?

Yes, to enable subtitles or dubbing in your desired language, click on the subtitles/dubbing selection option at the bottom right corner of the video player, then click on the language you desire.

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11. Can I change the interface language of the ZEE5 app?

Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”.

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ZEE5 Premium Subscription

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12. What is a ZEE5 Premium subscription? 

ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.

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13. How much does a ZEE5 Premium subscription cost?

Astro customers can enjoy a special offer of RM10.60/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro. 

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14. When can I start enjoying my ZEE5 Premium subscription?

You will be able to enjoy all the content on ZEE5 immediately upon successful purchase from the Astro website. You may enjoy your Premium privileges from the ZEE5 app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.Zee5.com).Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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15. How do I cancel my ZEE5 Premium subscription?

You may cancel your ZEE5 Premium subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave the ZEE5 app before your subscription period ends.

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16. Will there be any penalty fees if I cancel my ZEE5 Premium subscription?

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

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App Issues

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17. Who may I contact if I encounter any problems with the ZEE5 app?

If you require assistance with the app:

1. Submit an in-app feedback form via the ZEE5 website: https://www.zee5.com/contactUs/

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If you have issues on billing and entitlement, you may contact Astro’s Customer Service by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing “Hi” at 03-95433838 for assistance

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18. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

You can make changes to your Netflix plans that are included in your Bundle through My Astro app 

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.  

Users can easily access all their streaming Apps such as Netflix, Disney+ Hotstar, Viu etc by clicking the “APPS” button on their remote control. After clicking this button, they will be brought to the Apps rail under the home page.

 

From 1st July 2023 onwards, Astro will ONLY accept cheques deposited at Public Bank Berhad. 

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To simplify your monthly payments, here are some recommended alternatives you can look into.

• Auto-Debit
• Online Banking
• WhatsApp
• JomPAY
• Astro Quick Pay

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To find out more on how you can make your payments via these channels, kindly visit here.

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Should you choose to continue with cheque payment, do ensure that you follow these steps below.

Step 1: Fill in the cheque

Step 2: Ensure that your 10-digit Astro account number is accurately written at the back of the cheque

Step 3: Go to your nearest Public Bank 

Step 4: Locate the Cheque Deposit Machine 

Step 5: Select “Bill Payment” on the screen

Step 6: Select “Astro”

Step 7: Drop your cheque in

Step 8: Collect your receipt

Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.

This change was made to ensure that all customers enjoy a better user experience on our platforms and are kept up to date with which email address and mobile number is linked to their account.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3  

Navigate to Satellite Settings and press "OK".

STEP 4  

Select Diagnostics and press "OK".

STEP 5    

Signal reading on Tuner 1 will be displayed. Navigate to right arrow for next step.

STEP 6  

Signal reading on Tuner 2 will be displayed. Navigate to "Done" and press "OK" to complete the diagnostics.

Astro invests billions of ringgits in content annually to keep Malaysians entertained and informed. Hence, we work alongside industry players, content partners and regulators in protecting intellectual property so that Astro can continue to produce and aggregate compelling content for our viewers.

We continue to educate and raise awareness among the public and businesses about the economic and social losses caused by content piracy. You can play your part in combating piracy by reporting potential copyright infringement of Astro content to the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) on the following channels:

• 1-800-886-800 (hotline)  
• 03-8882 6088 (Enforcement Command Centre)
• +6019-279 4317 (WhatsApp)

We noticed that you've recently requested for a change in your Astro account. 

As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing. 

Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.

The Download/Upload for each of the speed is as follow:

50Mbps/20Mbps

100Mbps/50Mbps

500Mbps/100Mbps

800Mbps/200Mbps

*Actual download/upload speeds is dependent on external factors, including but not limited to the distance between your devices and the WiFi router, network capacity and the number of connected users, the quality of your internal wiring, any obstructions of WiFi signals, the signal strength of wireless connection from your devices and if you are using a wireless connection. 

Yes, you can. Go to the Account tab and scroll to "Subscription' section. Select "TV pack', select "Main room' or "Multiroom' and then click the "Refresh' button.

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply"  for the changes to take  place.

7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

8. Please wait until the connection reestablish.

Yes. Astro customers will soon be able to enjoy seamless access to Netflix on their connected Ultra and Ulti Boxes. Look out for more details then! Register your interest via https://astro.com.my/Netflix

The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.

You have the liberty to manage device connection on your own.

The service tax rate for Astro Pay TV will be increased from 6% to 8%. The service tax for Astro Fibre, which falls under the category of telecommunication service, will remain at 6%.

1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
 

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Channel selection by scrolling down to the Advanced Setup.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

Then, click "Apply" for the changes to take  place.

8. A warning box will popup, click "OK" for the changes to take place.

9. Please wait until the connection reestablish.

Please update your auto-debit payment details via My Astro Portal.

Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.

Please note that your request to opt out has been processed, and payment for Disney+ Hotstar is not required. Your bill adjustment will be reflected in your next bill. 

Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.

Yes, you are entitled to a free Ultra/Ulti box with free standard installation upon signing up Astro Fibre with a new 24-month contract.

Please contact your issuing bank to enable card-not-present (CNP) transactions. This security measure helps us to protect your card information from being misused in fraudulent transactions.

Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.

The Download function offers an alternative to streaming so that you can watch TV shows and movies offline anywhere.

You can start downloading a movie/TV show by clicking on the "Download” button. Kindly note that you can only download one title at the time. Other titles will be in queue and will start downloading automatically as soon as the first download is complete.

Once you have downloaded a title, the progress icon will show “Complete” and you may find your downloaded content by checking “My Library” > “Downloads”.

*To save on data usage, we recommend downloading via Wi-Fi.

Downloaded content retention periods vary according to the type of content.

1. Each movie – minimum 2 Days
2. Each TV series episode - minimum 7 Days

The number of days left for you to view your content in offline mode is shown for each piece of downloaded content for your reference. Expired content will be automatically deleted from the app, freeing up your device storage.

The minimum recommended internet speed is 10 Mbps for HD videos and 30 Mbps for 4K UHD videos.

You will be able to watch almost immediately while the content streams through your Astro Box. Buffer time for the video to load will depend on the speed of your broadband.

Your average internet usage is shown as below:

Your monthly bill of the previous and new pack will be prorated. This will be reflected into your bill accordingly.

Currently the Multiroom (Smart TV) app is supported on four (4) brands with the software version listed below:

1. Sharp
2. Sony
3. LG
4. Samsung

Yes, you may terminate the service, however an early cancellation fee will be applied for termination/cancellation within 24 months. Please refer to the Astro Fibre's cancellation details.

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

Although anyone can create an Astro ID, only the Astro account owner is allowed to link their account to the Astro ID. Otherwise, you will need permission from the account's owner in order to complete the linking.

The RM15 monthly rebate (before Govt. Tax) will be applicable to all on-going Multiroom Smart TV subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.

Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

·       To find out more on how to make your bill payments, click here.

The new packs will be available for existing and new Astro customers starting 9 November 2021.

Only new and existing Astro Fibre customers with the latest RG21 router can use the Astro Fibre app.

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.

You would need your 10-digit account number and your email address.