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Astro

Now you can enjoy amazing new Astro TV packs.

Our all-new curated Astro TV packs have been redesigned to bring what you love.

 

TV Pack   New Installation Change Existing Package    

Explore our TV Pack which includes a variety of entertainment channels.

New Installation Change Existing Package    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /month
View Channel List

The must-watch local and international content made for everyone in the family.

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /month
View Channel List

The best local & international cartoons & educational entertainment.

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /month
View Channel List

Global movies and series packed with action, drama and big thrills.

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /month
View Channel List

Latest breaking news & current affairs whilst you discover secrets of the world.

Sports Pack
Sports Pack
RM99.99 /month
View Channel List

Witness every major league & live sports events, plus family entertainment.

Epic Pack
Epic Pack
RM199.99 /month
View Channel List

The ultimate all-in-one entertainment with movies, sports & a variety of streaming apps.

 
 

100Mbps Astro Fibre   New Installation Change Existing Package    

Good for working from home and streaming. Get connected at 100Mbps and enjoy uninterrupted streaming, gaming, and browsing.

New Installation Change Existing Package    
❯ ❮
100Mbps
100Mbps
RM99.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   New Installation Change Existing Package    

Ideal for small families for 4K streaming & gaming. Get connected at 500Mbps and enjoy fast and stable internet for all your needs.

New Installation Change Existing Package    
❯ ❮
500Mbps
500Mbps
RM149.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   New Installation Change Existing Package    

Perfect for medium-sized families for work and play. Get connected at 1Gbps and experience ultra-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
1Gbps
1Gbps
RM229.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   New Installation Change Existing Package    

Ultimate high-speed internet for everyone and everything. Get connected at 2Gbps and enjoy lightning-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
2Gbps
2Gbps
RM319.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 
Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 
Unifi
unifi-logo

100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

❯ ❮
Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

❯ ❮
Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 
MaxisONE Fibre Internet

Enjoy better WiFi experience built for you by Maxis

Get a superfast fibre paired with mesh WiFi for better coverage and optimised by Maxperts to fit your home size and internet needs.

 

Maxis Business Fibre   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Maxis Business Fibre
100Mbps
RM119.00 /month

Supports up to 2-3 users on 5 devices.

Maxis Business Fibre
100Mbps + Fixed IP
RM319.00 /month

Supports up to 2-3 users on 5 devices.

Fixed IP.

Maxis Business Fibre
300Mbps
RM179.00 /month

Supports up to 6 users on 10 devices.

Maxis Business Fibre
300Mbps + Fixed IP
RM379.00 /month

Supports up to 6 users on 10 devices.

Fixed IP.

Maxis Business Fibre
500Mbps
RM219.00 /month

Supports up to 10 heavy users on multiple devices.

Maxis Business Fibre
500Mbps + Fixed IP
RM419.00 /month

Supports up to 10 heavy users on multiple devices.

Fixed IP.

Maxis Business Fibre
1Gbps
RM299.00 /month

Supports up to 10 power users on multiple devices.

Maxis Business Fibre
1Gbps + Fixed IP
RM499.00 /month

Supports up to 10 power users on multiple devices.

Fixed IP.

 
 

100Mbps Maxis Home Fibre   

Good for Working From Home and streaming.

❯ ❮
Maxis Home Fibre
100Mbps
RM89.00 /month

Free WiFi-6 Router

Maxis Home Fibre
100Mbps + Voice Unlimited
RM99.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

300Mbps Maxis Home Fibre   

Suitable for full HD streaming & browsing.

❯ ❮
Maxis Home Fibre
300Mbps
RM99.00 /month

Free WiFi-6 Router

Maxis Home Fibre
300Mbps + Voice Unlimited
RM109.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

500Mbps Maxis Home Fibre   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Maxis Home Fibre
500Mbps
RM149.00 /month

Free WiFi-6 Router

Maxis Home Fibre
500Mbps + Voice Unlimited
RM159.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

1Gbps Maxis Home Fibre   

Perfect for medium-sized families for work and play.

❯ ❮
Maxis Home Fibre
1Gbps
RM249.00 /month

Free WiFi-6 Router

Maxis Home Fibre
1Gbps + Voice Unlimited
RM259.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

2Gbps Maxis Home Fibre   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Maxis Home Fibre
2Gbps
RM319.00 /month

Free WiFi-6 Router

Maxis Home Fibre
2Gbps + Voice Unlimited
RM329.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 
 

Nationwide Installation

 

Applying for

Astro  Njoi  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW DO I CANCEL MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.


I HAVE ISSUES LOGGING INTO ASTRO GO.

Please make sure that:

  1. You are logging in with the correct registered Astro ID (email or phone number) and password. If you can’t remember your password, please proceed to use the “forget password” function.
  2. You have an Astro ID that is linked to an Astro account. (note: NJOI – linked users will not be able to log into Astro GO)
  3. Your Astro account is active and not under suspension.


If the above points have been met, you may try some quick solutions below:

  1. Clear the cache on your browser or app.
  2. Check if you have the latest version of the browser or app.
  3. Log out and log back into the browser or app.
  4. Relaunch the browser or app.
  5. Restart your mobile device.
  6. Restart your internet connection.


NO AUDIO - ULTRA BOX / ULTI BOX

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Set HDMI Audio.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.


WHAT IS THE PROCEDURE FOR TRANSFER OF EQUIPMENT OWNERSHIP?

Please follow the steps below:

Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

Step 5: Submit all documents via feedback form .

Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

 

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

2. Recorded program will be removed for PVR user.

3. A full payment to be made on any outstanding balance for all related accounts.

4. New account holder agreed to continue the remaining contract from previous owner account (if any).

5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).


Additional requirement for New Owner

Capping of applicant age is 21

Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)


HOW DO I SWITCH TO E-BILL?

Step 1:

Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address> 

Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com

‍

Step 2:

Send SMS to 66688

Note: This request must be sent from account holder’s mobile/primary number 

‍

*Standard telco charges and Terms & Conditions apply


CAN I GET AN ULTRA/ULTI BOX WITH ASTRO FIBRE?

Yes, you are entitled to a free Ultra/Ulti box with free standard installation upon signing up Astro Fibre with a new 24-month contract.


I USED TO BE ABLE TO PURCHASE SELECTED LIVE EVENTS AND LINEAR CHANNELS VIA CH200 ON PAY-PER-VIEW BASIS, IS IT STILL AVAILABLE?

No, Pay-Per-View is no longer available in CH200.


HOW LONG WILL IT BE BEFORE I CAN CONTINUE WATCHING ASTRO?

You will regain access to your channels on Astro immediately once the equipment has been installed at your new house, provided your account is active. Customers can still enjoy viewing via Astro Go.


I AM A CURRENT ASTRO & BROADBAND CUSTOMER; CAN I UPGRADE MY INTERNET SPEED?

Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.


WHO CAN ACCESS DISNEY+ HOTSTAR?

Customers with a Movies subscription via Movies, Premium 1, Premium 3 and Platinum packs will be able to access Disney+ Hotstar on the Ultra box.

Alternatively, customers can add on the 3-month Disney+ Hotstar pass for RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.

For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.


HOW DO I SEARCH FOR A SPECIFIC CONTENT?

Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:

  • On Demand
  • Channels
  • On TV


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    WHAT IS NETFLIX?

    Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.

    Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.


    HOW WILL ADVERTISEMENTS ON ASTRO GO CHANGE MY VIEWING EXPERIENCE?

    When playing content from the Video On Demand library, a 15-second or 30-second video advertisement(s) will be shown before the On Demand programme starts. All advertisements will display a countdown to indicate the time remaining on the advertisement(s) and will not be skippable.

    To find out more information on Astro GO advertising, please click here.


    HOW DO I RETURN MY PLUG & PLAY BOX?

    Want to return your Ultra or Ulti Plug & Play Box? It's simple and free!

    Here's what you can do with your unused Ultra/Ulti Plug & Play Box:

    1. Return your device to us via Arranged Pick-up:

    Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our courier partners.

    Step 2: Just sit back and relax! A courier agent will come to your doorstep to retrieve the devices.


    WHAT IS "PAYMENT DUE DATE"?

    "Payment Due Date" refers to the payment deadline for your Astro bills each month.


    HOW LONG DOES IT TAKE FOR PAYMENT TO BE POSTED VIA JOMPAY?

    Successful payment via JomPAY will be posted real time.


    I REQUESTED A TECHNICAL VISIT/INSTALLATION IN FEBRUARY 2024 HOWEVER, THE APPOINTMENT IS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

    For technical visit, the current fees will remain unchanged i.e.: 8% Service Tax absorbed by Astro. As for installation fees, current fees will remain unchanged i.e.: 6% Service Tax has already been included in installation fees, as 2% will be absorbed by Astro.
     


    HOW DO I ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

    There are a few ways you can access Netflix on the Ultra Box as below: 

    • Access Netflix on the Ultra/Ulti Box via the Home Screen and select the Netflix app from the Apps row. 
    • Launch the Netflix app directly from their remote control by clicking on the “Netflix” button if it’s available on your remote control. 
    • Tune into CH 741

    IMPORTANT! If you are accessing Netflix on your Ultra/Ulti Box for the first time, please wait for the Netflix activation email from Astro (this may take up to 10 minutes) for the app to be reflected in your account. If you skip this 10-minute period, you may experience double charging by incorrectly signing up for Netflix using your credit card details.


    ASTRO FIBRE - HUAWEI K562E

    Huawei K562e

    1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, type http://192.168.100.254 and below page will appear.

    Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

    Username: user

    Password: user

    4. Once you have successfully logged in, the router's web-based setup page will appear.

    5. At the top of the page, click More to configure the WiFi parameters.

    6. From the left menu, select WLAN and choose Wi-FI Advanced Network to access the screen below.

    7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

    8. Then, click "Apply" for the changes to take  place.

     


    WILL I BE CHARGED FOR USING DIFFERENT PAYMENT METHODS?

    Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

    Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

    ·       To find out more on how to make your bill payments, click here.


    WHO CAN ENJOY DISNEY+ HOTSTAR ON ASTRO?

    Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home for global, and Malaysian hits. Astro customers can now subscribe to Disney+ Hotstar through the new, bigger and more diverse Packs, i.e.: Movies, Premium 1, Premium 3 or Platinum Pack. The streaming service brings together blockbuster movies from Hollywood to Hallyu and award-winning content from Disney, Marvel, Star Wars, Pixar, National Geographic, FX, 20th Centuary Studios and more including exclusive premieres from leading Malaysian studios. Take your family entertainment to the next level with Disney+ Originals like I am Groot, Prey, Baymax, Obi-Wan Kenobi, She-Hulk, IN THE SOOP: Friendcation and more - with the convenience of one monthly bill for all your entertainment needs. 

    Movies Pack, Premium 1, Premium 3 and Platinum customers as well as customers on the Starter Plus Pack, Value Plus Pack, and Disney+ Hotstar (3-months Pass) can enjoy Disney+ Hotstar on Astro. 

    Customers can subscribe to Disney+ Hotstar via astro.com.my/Disney, as well as via authorised retailers and dealers. 


    ERR-007 - STREAMING ON ASTRO GO WHILE BEING CONNECTED TO A VPN

    This error indicates that you are streaming on Astro GO while being connected to a VPN. Please close your VPN application and try streaming again.

    If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.


    I AM A MOVIES PACK CUSTOMER. CAN I SIGN-UP FOR MULTIPLE ACCESS TO DISNEY+ HOTSTAR?

    Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.


    I AM AN ENTERPRISE SUBSCRIBER TO ASTRO FIBRE BUNDLE WITH ADDITIONAL PURCHASE OF MESH DEVICE. WILL I BE CHARGED AN 8% SERVICE TAX?

    You will be charged 8% Service Tax on Astro Pay TV services rendered on or after 1st March 2024, whereas your Astro Fibre including Mesh will remain at 6% Service Tax.
     


    WHO IS ELIGIBLE TO USE THE ASTRO FIBRE APP?

    Only new and existing Astro Fibre customers with the latest RG21 router can use the Astro Fibre app.


    WHAT IS THIS “ASTRO ID VERIFICATION” ACTIVITY?

    Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.
     


    WHERE CAN I GET MORE INFORMATION ABOUT ASTRO REWARDS?

    If you would like more information or to provide feedback on Astro Rewards, kindly reach out to us at 03 9543 3838 or visit one of our Astro service centres.


    TIME - CISCO LINKSYS ROUTER

    You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

    1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.1 and below page will appear.

    ‍

    ‍

    4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

    Username: admin

    Password: admin (or time123)

    5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

    6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

    7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

    8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

    For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

    The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

    ‍

    9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

    10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

    ‍


    UNABLE TO PLAY VIDEO (HDCP FAILED) - HD ENABLED BOX

    STEP 1
    Switch off the power of your box and make sure that the adapter’s power light is off.


    STEP 2
    Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


    STEP 3
    Switch on the power for your box and make  sure that the adapter’s power light is on.
    Please wait for 5 minutes.


    STEP 4
    Turn on your box. Do select the correct TV input.
    You should no longer be experiencing this problem. 
    ​


    I AM NOT INTERESTED IN THESE NEW PACKS; I WOULD LIKE TO ADD MULTIROOM TO MY SUBSCRIPTION.

    Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.

    This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.


    HOW DO I SUBSCRIBE TO ADD-ONS?

    1. Tune to Astro channel 200 - select "Add-Ons"

    2. Select the option for Monthly Subscription

    3. Send the WhatsApp code as per displayed on the TV screen


    I PURCHASED A PPV DAILY PASS BEFORE 8 OCTOBER, WHAT WILL HAPPEN TO MY ENTITLEMENT?

    Your purchased PPV daily pass will still be accessible to you for the purchased duration ie. 3, 5, 7 or 30 days respectively. However, you will no longer be able to purchase PPV daily passes from 8 Oct onward.


    WHY CAN'T I GET MAXIMUM SPEED BASED ON MY SUBSCRIPTION PACKAGE (500/800MBPS) ON MY LAPTOP/MOBILE PHONE?

    As a rule of thumb, this issue might happen when the devices are not equipped with minimum requirement above that supports the subscribed internet speeds:

    • WiFi technology
    • Network Interface Card (NIC)
     

    As mentioned above however, it is important to note that despite meeting the device minimum requirements, it is not a guarantee that devices connected over WiFi will be able to achieve maximum subscribed internet speeds due to the following:

    1. Bad WiFi signal quality and coverage across the area due to:
      • Distance from the RGW/Mesh AP with connected device
      • Obstruction within the house (walls, metallic surfaces)
      • Interference with other household appliances
    2. Congested bandwidth
      • If there are too many devices connected to the WiFi network, then the bandwidth might be overloaded with traffic hence, slowing down the speed
    3.  Devices are connected using WiFi instead of wired using LAN.
      • It is important to note that wired connection offers better reliability and speed over WiFi.
      • WiFi is more prone to interference compared to a wired connection which causes lower speeds and dropped signal.
    4. Router Positioning: Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night:
      • High vs. Low: Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
      • Concrete & Metals: Make sure your router isn’t blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
      • Distance to Router: The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices. Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn’t make sense to put it at one end of the house.
    5. Usage
      • More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
      • Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
      • If the problem persists, please run a Ping Test/Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances. Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.



    Note:
    Astro and its service providers will not offer any guarantees for compatibility of the customer's equipment (e.g., Personal Computer, Notebook, printers) nor provide on site troubleshooting for WiFi service issues related to the customer's equipment.


    I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD; WHEN WILL THESE CHANNELS BE AVAILABLE TO ME?

    We are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!


    I AM AN EXISTING ASTRO & BROADBAND CUSTOMER (MAXIS/ALLO); CAN I SIGN UP FOR ASTRO FIBRE OFFERINGS?

    Yes,existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre offer. The 24-month contract will be renewed.

    However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

    ‍*Subject to Terms &Conditions of your contract


    ALLO - TPLINK ROUTER

     
    1. Please standby computer/laptop to access to the internet and connection must be via (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.0.1 or www.tplinkwifi.net and below page will appear.
     


    The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different


     

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
     



    5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

     

    6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.


    7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take place.


    Please reconnect to the new wireless name with the new password once completed.


    ASTRO FIBRE - SKYWORTH RG21

    Skyworth RG21

     

     
    1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
    2. Once connected, open any web browser  such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    
    3. On the address bar, type http://192.168.100.254 and below page will appear.
     

    Login using your username and password if you have changed the router login setting. Otherwise, your default router  login is as per below.          

    Username: user
    Password: user

     

    4. Once you have successfully logged in, the router's web-based setup page will appear.

     


    5. At the top of the page, click WLAN to configure the WiFi parameters.



    6. To change the channel on 2.4G, click the drop-down arrow for Channel, then select your desired channel.



    7. Then, click "Save & Apply" for the changes to take place.



    8. You may make the same changes for 5G by click the drop-down arrow for Channel, then select your desired channel.



    9. Then, click "Save & Apply" for the changes to take place.


    IS THERE A VERIFICATION PROCEDURE WHEN MAKING PAYMENT?

    A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.


    NETWORK CONNECTION NOT AVAILABLE (NCNA) - HD ENABLED BOX

    STEP 1

    On your remote, press the “HOME” button and the home menu will  be displayed at the bottom of your screen.

    STEP 2

    Navigate to SETTINGS and press “OK”.

    STEP 3

    Navigate to STB  DIAGNOSTICS and press “OK”.

    ‍

    STEP 4

    Select the “Network” tab in the STB Diagnostics page.

    Please ensure the Tunes service multicast  status is Multicast Up.

    If the status is Multicast is Not Available, please reboot your box and router before verifying this status.

    If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.


    ARE ALL THESE STREAMING APPS AVAILABLE ON THE ULTRA AND ULTI BOX?

    All streaming apps willbe made available on the Ultra Box first, followed by the Ulti Box. If youwould like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 forassistance.


    HOW CAN I BENEFIT FROM BAND STEERING FEATURE BEING DISABLED?

    You have the liberty to manage device connection on your own.


    WHAT IS LIGA MALAYSIA?

    Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

     


    BLANK SCREEN AFTER CHANGE RESOLUTION - ULTRA BOX

    This issue occurs because  your TV does not support the higher resolution.
     

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.
     


    STEP 2

    Switch on the power for your box and make sure that the adapter's power light is on.
     

    STEP 3

    Press the standby button repeatedly after switch on the power.

    The Startup Options screen will appear on your TV.

    STEP 4

    Press "987" to access the Advanced Startup Options menu.

    Then, press "1" to initiate a reset setting.

    STEP 5

    Press "OK" to confirm restore to factory setting.

    STEP 6

    After the factory setting is restored, TV will turn blank.

    Please wait until the box completes initiate setup.

    STEP 7

    Press "1" to initiate Linux download on the software.

    STEP 8

    Once completed, the following screen will appear on your TV.

    Refer to Installation Setup guide here to complete the setup.


    IS MY PERSONAL INFORMATION PROTECTED BY THE PDPA?

    Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.


    HOW CAN I CHECK MY ASTRO OR FIBRE/BROADBAND BILL AND OUTSTANDING BALANCE?

    You may check your bills and outstanding via:

    • Channel 200 from your Astro Box.
    • Astro Self Self-Serve Portal or MyAstro App via this link.
    • WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.


    I AM AN IPTV CUSTOMER WHO DOES NOT HAVE THE ULTRA BOX. CH741 IS AVAILABLE TO ON MY ASTRO BOX BUT WHY I CAN'T ACCESS NETFLIX USING THAT CHANNEL?

    Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.


    CAN I RESCHEDULE THE TECHNICAL VISIT APPOINTMENT?

    Rescheduling must be done at least 1 hour prior to the original appointment time.


    BOX BLANK SCREEN - ULTRA / ULTI BOX

    STEP 1

    Check on your TV input to ensure correct input selected.

    If issue remains, switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Unplug the HDMI cable from your box and plug it back in securely.

    STEP 3

    Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 4

    Turn on your box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue on our Feedback Form with the error details and provide  sim card number for assistance.


    LNB SETUP - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Satellite Settings and press “OK”.

    STEP 4

    Navigate to LNB Setup and press “OK”.

    STEP 5

    Tuner Settings screen will be displayed accordingly.

    STEP 6

    Select LNB Type connected to your box.

    Ultra Box available selection
    Ulti Box available selection

    STEP 7

    Navigate to Next and press "OK" to confirm your selection.

    STEP 8

    Select this as the Entry Point and press "OK"  to confirm your selection.

    STEP 9

    Navigate to Next and press "OK" to confirm your selection.

    STEP 10

    Signal reading results for Tuner 1 screen will be displayed accordingly.

    Press right to navigate to Tuner 2.

    STEP 11

    Signal reading results screen for Tuner 2 will be displayed.

    Then navigate to Finish and press "OK" to complete the setup.

    Type image caption here (optional)


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