We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

No there will not be any penalty.

For the Multiroom subscription on a box setup, if your subscription is within the 24-month contractual period. Then a pro-rated penalty of RM600 will be applied for any Astro box except for Ultra Box, which the penalty will be RM1,000.

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

Please note that charges will be on a monthly basis (RM18.30/month) and this subscription is subject to a 3-months contract.

1. Via Television

    a) Ultra Box

• Press the “Home” button and scroll to “Settings” > “Wi-Fi/Ethernet” > “New Wi-Fi Connection”

• Allow the Ultra Box to scan the Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password

• Once you are connected, your Home screen will now show “tabs” where you can now enjoy Video On Demand

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o  “Catch-up” missed episodes from ongoing programmes

o  Binge-watch full seasons from “Boxsets”

o  Choose the your favourites from “Movies”, “Kids” and more

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2. Mobile/Portable devices

(a)  Just head to the Google Play Store, Huawei App Gallery or Apple App Store here, search for “Astro GO” and download Astro GO on iOS and Android devices. Login to watch on demand and other ASTRO channels based on your subscription.

You can request for a password reset by clicking on "Forgot My Password' at the login page.

Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.

Having trouble with  your phone line ?

You may proceed to contact below dedicated service provider directly

1 800 1818 18

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR
   ​1. Dial 03-95433838 and select you preferred language.
   2. Select Account Related.

   4. Select Refresh Smartcard.

b. Using MyAstro web
  
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".
 
STEP 3
Click on TV pack.
 

STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).
 

STEP 5
Click on "Refresh" to refresh signal on your box. 

For Main Box      

For Multiroom

STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box 

For Multiroom

c. Using My Astro App

STEP 1
Open My Astro App and click "Login".

 

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

 

STEP 3
Go to "Account".

 

STEP 4
Scroll down to "TV pack" and click on it.

 

STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).

 

STEP 6
Tap on "Refresh" to refresh signal on your box. 

 

STEP 7
After tap the Refresh, below notification will be displayed as below.

 

Your Astro account number is a 10-digit combination 
E.g: 08XXXXXXXX

You can track your ticket status by contacting us via WhatsApp or call us at 03-9543 3838.

Your documents will be handled in compliance with standards set by PDPA (Personal Data Protection Act 2010) and will not be used for other means without your specific consent.

Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.

Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.

Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR

1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.
3. Select Technical Assistance.
4. Select Refresh Smartcard.

b. Using MyAstro web

STEP 1
Go to https://myastro.astro.com.my/ in your web browser.



STEP 2
Key-in your Email / Mobile number and password. Then, press LOG IN.



STEP 3
Click on TV pack.



STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).



STEP 5
Click on "Refresh" to refresh signal on your box. 

For Main Box


For Multiroom


STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box


For Multiroom


c. Using MyAstro App

STEP 1
Open myAstro App and click "Login".



STEP 2
Key-in your Email / Mobile number and password. Then, press "LOG IN".



STEP 3
Go to "Account".



STEP 4
Scroll down to "TV pack" and click on it.



STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).



STEP 6
Tap on "Refresh" to refresh signal on your box. ​

For Main Box


For Multiroom


STEP 7
After tap the Refresh, below notification will be displayed as below.

For Main Room


For Multiroom

• If you have signed up for a PVR (New customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
• If you have signed up for a PVR (Existing customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
• If you took up a PVR decoder at a special offer with the package subscription of Super Pack Lite/Super Pack/Super Pack Plus/monthly subscription > RM169.60 (price includes Govt tax), you will have to maintain your package subscription for a minimum of 6 months, or a flat penalty fee of RM106 (price includes Govt tax) shall apply.

You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.0.1 and below page will appear.

4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)
 

Username: admin
Password: admin (or time123)

 

5. The router's web-based setup page should now appear. Please follow below steps for the configuration.

• On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab

• Please ensure Wireless RF Mode is Enabled.

• Click the drop-down arrow for Channel, then select your desired channel.
• Choose between 1 until 11 (Suggested 1,6,11).

• Click Submit. Router will auto reboot and connection re-establish after few minutes.

Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.

Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.

STEP 1
Check on the adapter's power light.
If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

STEP 2
Ensure power cable is connected tightly.
Plug in power cable to different power socket and switch on the plug.
You should no longer be experiencing this  problem.
If issue remains, proceed to STEP 3.

STEP 3
Try a different power socket to connect the equipment.
Turn on the power socket and check the adapter's power light.

If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.

Yes, any active Astro subscriber with a minimum primary subscription fee of RM100 can subscribe to a Multiroom (Astro Box) at a price of RM49.99 monthly with the box setup (subscription price is subject to Govt Tax).

Please contact your issuing bank to enable card-not-present (CNP) transactions. This security measure helps us to protect your card information from being misused in fraudulent transactions.

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.1 and below page will appear.

‍

‍

4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

Username: admin

Password: admin (or time123)

5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

‍

9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

‍

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).

1. Ensure power cable  is connected tightly.

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.

Please ensure that your mobile number is up to date in our database to ensure that payment reminders are sent to the right person.

You can do so via:

1.    Astro Self-Service Portal

2.    Call our Customer Call Centre (CCC)

**Only account holder can update the mobile number

For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help

This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.
 

The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.

Your Astro Rewards tier is based on how long you've continuously been an Active Astro Pay TV customer:

• Magenta: 0 - 2 years
• Silver: >2 - 9 years
• Gold: >9 - 15 years
• Diamond: >15+ years

The rewards you will receive depends on which tier you're in. Rewards are cumulative: If you're in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.

If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.

Tap on the "Account' screen on the navigation bar and scroll to the "Subscription' section. Tap on "TV Pack' to view your pack, box, multiroom, and Astro GO information.

We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.

Find out more about the reconnection fee here.

1. Unifi netis brand

The following shows an Interface based on Unifi router

1. Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.

1. Enter Username and Password.
   1. Username = tmadmin
   2. Password = Adm@xxxx (xxxx refers to last four digits of MAC address)

1. Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.

1. Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.

1. If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.

Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.

You may verify if your speed plan has been successfully upgraded during the installation process with your Astro installer before sign-off. If you would like to confirm the status of your speed upgrade after installation, you may contact Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.  

‍

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.254 and below page will appear.

‍

‍

If below box appear, please enter required details as below:

‍

‍

USERNAME:  Administrator

PASSWORD: (ACCESS KEY AT THE RGW STICKER)

(These are the defaults, if you have done previous configuration on your router the password may be different)

‍

4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.

i. Click "Configure”

‍

ii. Once clicked configure button, below screen will appear.

A. This is your current password. Please delete and enter the new password.

B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.                      

Please re-connect your wireless using the new password.

The service tax rate for Astro Pay TV will be increased from 6% to 8%. The service tax for Astro Fibre, which falls under the category of telecommunication service, will remain at 6%.

For information about the Disney+ Hotstar app functions and specifications, please visit help.hotstar.com or email disneyplus.my@hotstar.com. 

You will need to bring along all devices to your new place as no new devices will be issued.

Relocation will be subjected to new 24 months recontract and standard relocation fee applies for both Maxis and Allo respectively.

The Malaysia Communication and Multimedia Commission (MCMC)has issued a directive to all telecommunication companies (telcos) to block the sending and receiving of SMS with URL links. The move is aimed at preventing users from becoming victims of online scams. This exercise is applicable for all person-to-person SMS with URL links sent to or received from local and international mobile numbers, which has already taken effect as of 2 May 2023.

By default, the band steering featured is disabled. Follow these steps to enable it.

Note: Band Steering is called Dual-band Combination in the router web interface.

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. Click on Dual-band Combination button to enable the Band Steering.

7. A pop-up message will appear showing "The device network may be disconnected when dual-band combination is enabled". Click "OK" to proceed.

8. Set the Wi-Fi name and Wi-Fi password based on customer's preferences. Then click "Apply" for the changes to take place.

Please reconnect to the new Wi-Fi name with the new password once completed.

About the WeTV app

1. What is WeTV?

WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.

2. Can I stream WeTV for free on my Ultra/Ulti Box?

All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.

Simply follow these steps:

Step 1: Go to your Ultra/Ulti Box Home Page and select “WeTV” under the Apps rail

Step 2: Click play on any non-VIP titles/episodes and start streaming!

Note: No login is required to stream free content on WeTV.

3. How can Astro customers enjoy WeTV?

Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM10.50/month (RRP RM11.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.

For more details on the WeTV VIP Membership, please refer to Q12 - Q17.
 

4. How do I subscribe to WeTV VIP via Astro?

All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:

Step 1: Go to www.astro.com.my/WeTV and select “Get WeTV now”

Step 2: Log in with your Astro ID

Step 3: Key in your mobile number and proceed to add WeTV to your bill

Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!

5. How do I access WeTV VIP on my Ultra/Ulti Box?

After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:

Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail

Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app

Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV

Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!

Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.

*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.

6. I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?

If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.

7. Can I access the WeTV app outside of Malaysia?

Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.

8. Can I download content on the WeTV app for offline viewing?

Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.

9. What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

10. How many devices can I use to stream WeTV at the same time?

You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.

11. Are there any subtitles available for the content on WeTV?

Yes, subtitles are available in various languages including English, Malay, Chinese (Simplified & Traditional) etc.

To enable this feature, click on the subtitles selection option at the bottom right corner of the video player, then click on the language you desire.

WeTV VIP Subscription

12. What is a WeTV VIP subscription?

WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!

VIP membership privileges:

1. Premium Content on WeTV only

2. Enjoy VIP content on two devices at the same time

3. Watch the content in advance before anyone else!

13. Can I rent movies or series on WeTV via Astro?

Yes, you will be able to rent titles on the WeTV mobile app. Subsequently, you will be able to stream your rented title on the Ultra/Ulti Box, wetv.vip, and the mobile app.

14. How much does a WeTV VIP subscription via Astro cost?

Astro customers can enjoy a special offer of RM10.50/month (RRP RM11.90/month) when they subscribe to WeTV VIP via Astro.

Note to CCC: Employee/Ex Employee/Courtesy Board Members will also enjoy the same pricing at RM10.50/month.

15. When can I start enjoying my WeTV VIP subscription?

You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box, wetv.vip and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.

16. How do I cancel my WeTV VIP subscription?

You can cancel your WeTV VIP subscription via WeTV’s official website or mobile app.

Kindly note that we will not be able to offer a refund if you do decide to leave the WeTV app before your subscription period ends.

17. Will there be any penalty fees if I cancel my WeTV VIP subscription?

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.

App Issues

18. Who may I contact if I encounter any problems with the WeTV app?

If you require any assistance with the app, you may:

1. Visit the WeTV official Facebook Page for more information: WeTV Malaysia - Home | Facebook; or

2. Drop the WeTV team a message via Facebook chat here

If you encounter any issues with your Astro billing and entitlement, you may contact our Customer Service by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing "Hi"at 03-9543 3838

19. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

Non-standard Broadband installation covers the scenario where additional cables and drilling is required to complete your Astro & Broadband installation or by installing the cable in the walls/ceilings. There are additional fees applied for the additional requirements as follows:

If you have forgotten your username or password, you may follow the steps below:

Step 1. Go to netflix.com

Step 2: Click on Sign In

Step 3: Click on "Need Help

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3    

Navigate to Parental Control and press "OK".

STEP 4    

Please enter your PIN (Default PIN is 0000).

STEP 5    

Navigate to your preferred category to block and press "OK".

Please refer to these FAQs for more information.

Deposit of RM500 (Maxis) and RM300 (Allo) is payable by new subscribers (non-Malaysian). The fee will be reimbursed when service is terminated.

No deposit required for all existing Astro customers and new subscribers (Malaysian).

Yes, you may upgrade to the Ultra Box if you are currently on the Entertainment or Movie Pack. If you are on the 500Mbps or 800Mbps plan, the upgrade will be free. However, a one-time fee of RM100 (excluding Govt. Tax) will apply if you are on the 50Mbps or 100Mbps plan. Please call or WhatsApp our Customer Contact Centre at 03-9543 3838 if you would like to make this upgrade. Please refer to the table below for the complete guide for Ultra Box upgrade:

Yes, existing Astro customers can subscribe to all Astro & Broadband offerings. 24 months contract will be renewed upon signing up for broadband.

After order submission, the Plug & Play Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.

The Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.

1. Router Positioning
   • Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
   • High vs. Low
     • Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
   • Concrete & Metals
     • ​Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for WiFi signals to penetrate.
   • Distance to Router
     • ​ The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
     • Otherwise, you should place your  router near the center of your home. After all, WiFi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
2. Wireless Interference & Noise
   • You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  WiFi routers, satellites, cell towers, and more.
   • Although WiFi is  supposed to be on a different frequency than most of these devices, the  amount of radio noise can still cause interference. Some common causes of interference include:
     1. Microwaves
     2. Bluetooth Devices
     3. Cordless Phone
3. Surrounding Wi-Fi signals
   • A truth of the modern world is that every  household has their own WiFi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many  routers within close proximity.
   • Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels  for you automatically, but sometimes it's better to investigate and find the best channel yourself.
4. Usage
   • More likely, however, is that the people  on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.
   • Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.