Sign Up and Install Njoi | Sign Up and Install Njoi.
FREE lifetime entertainment.
The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!
So Easy to you in 3 steps
Step-1
Step-2
Step-3
Choose a plan & sign-up online.
Sit back & wait for installation.
Enjoy your new Astro / Broadband!
A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
Enjoy free access to 15+ TV channels & 10+ radio channels.
* Subject to Astro terms & conditions.
❯❮
njoi
New Decoder
RM325.00
New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.
Including installation.
njoi
New Decoder & Satellite Dish
RM415.00
New decoder complete with satellite dish & cabling.
Including installation.
Channel List
Filter Packages
Nationwide Installation
Applying for
NjoiAstroUniFiMaxis
Please select your preferred package.
Installation Fees:
Free (Monthly Packs RM100 and above)
RM199 (Monthly Packs Less than RM100)
* You may upgrade your Monthly Packs to RM100 and above to enjoy free installation. Just submit your application, we will advise you accordingly.
** Installation Fees are inclusive of 8% SST. Monthly Packs are exclusive of 8% SST (Astro Pay TV), 6% SST (Astro Fibre). Ultra Box is subject to 24-month contract period with penalty fees.
Please select your preferred package.
Final service provider (Maxis/TIME) will be selected based on the availability of your area. If both are available, your choice will be selected.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please enter your full name (As per IC)
Name (As per IC)
Please enter your IC/Passport Number
IC/Passport
Please enter your handphone number
Handphone
Please enter your handphone number
Secondary Handphone (Required for Astro)
Please enter a valid email address
Email
Please enter your full address
Installation Address
Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State
Frequently Asked Questions
Find your answers here.
WHY SHOULD I APPLY HERE?
We provide one stop service to apply Astro and Broadband for you. You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
HOW MUCH DOES IT COST TO APPLY FROM HERE?
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
WHAT IS THE PROCEDURE TO APPLY?
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
HOW FAST IS THE APPLICATION PROCESS?
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
WHY SHOULD I CHOOSE ASTRO + BROADBAND?
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
WHAT TV PACKS ARE AVAILABLE?
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
WHAT BROADBAND SPEED DO I NEED FOR MY HOME?
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
IS THERE A CONTRACT PERIOD?
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
HOW WILL I RECEIVE MY BILL?
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
WHAT PAYMENT METHODS ARE AVAILABLE?
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
DO I NEED A CREDIT CARD TO APPLY?
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
CAN I ADD STREAMING SERVICES TO MY TV PACK?
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
HOW LONG UNTIL INSTALLATION AFTER APPLICATION?
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
WHAT IS THE CONTRACT PERIOD FOR BROADBAND?
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
CAN I MOVE MY BROADBAND TO A NEW ADDRESS?
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
[BOX RETRIEVAL] WHAT SHOULD I DO WITH MY OLD ASTRO BOX UPON RECEIVING MY NEW PLUG & PLAY BOX?
Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.
Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
Set aside these items to be ready for our delivery partner to pick up from you:
Old Astro Box
Old Astro Smartcard/SIM Card (leave this in your Astro Box)
When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
Allow the courier to check the serial number of the Astro box.
Hand them all the items for return, and you're done!
WHERE CAN I GET MORE INFORMATION OR SIGN UP FOR THE ULTRA BOX?
Please refer to these FAQs for more information, or click here to learn more and sign up for the Ultra Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.
WHAT CAN I ENJOY WITH MY MULTIROOM (ASTRO BOX) SERVICE?
Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.
For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.
WHAT CAN I DO IF I STILL GET ERROR "VERIFICATION FAILED" AFTER A FEW ATTEMPTS?
Not to worry, our representative will be contacting you within 24 hours.
WHAT ARE THE TV MODELS THAT SUPPORT 4K UHD?
Customers on the Multiroom (Smart TV) app can stream these two channels (CH549 Love Nature & CH805 Astro SuperSport) if their TV model supports 4K UHD resolution.
Kindly note that these Sony TV models do not support 4K UHD resolution: • Sony BRAVIA 4K GB • Sony BRAVIA 4K UR • Sony BRAVIA VH
*CH805 Astro SuperSport is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.
HOW LONG WILL IT BE BEFORE I CAN CONTINUE WATCHING ASTRO?
You will regain access to your channels on Astro immediately once the equipment has been installed at your new house, provided your account is active. Customers can still enjoy viewing via Astro Go.
IN A SCENARIO WHERE THERE ARE MORE THAN 1 MESH UNIT, IS IT POSSIBLE TO PAIR THE SECOND MESH UNIT WITH THE FIRST MESH RATHER THAN THE WIFI ROUTER?
Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.
WHY ARE THE SPEEDS SHOWN UNDER "MY NETWORK MAP" DIFFERENT FROM THE SPEEDS SHOWN UNDER "MY DEVICES"?
The speeds shown under “My Network Map†are the WiFi speeds of your connected devices based on factors such as signal strength, distance of devices from your router, obstructing objects etc. This function allows users to know the signal strengths achievable from every room in their house or any distance from their router, giving users accurate indication If additional mesh is needed or if the placement of their router requires adjustment.
However, the speeds shown under “My Devices†are the recent WiFi consumption of your connected devices, which allows you to monitor every user’s internet consumption in your household.
I’VE PAID MY BILL IN ADVANCE (MONTHLY/QUARTERLY/YEARLY). WILL I BE CHARGED AN 8% SERVICE TAX STARTING MARCH 2024?
If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.
Example: Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.
WHERE CAN I GET MORE INFORMATION ABOUT DISNEY+ HOTSTAR?
Please refer to these FAQs and Terms and Conditions for more information.
For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.
WHY AM I SEEING A "ZERO CHARGE' ON MY DISNEY+ HOTSTAR APP?
The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help
WHAT IS THE DIFFERENCE BETWEEN TRANSFER OF EQUIPMENT OWNERSHIP, MERGE OF EQUIPMENT AND SPLIT OF EQUIPMENT?
ransfer of Equipment Ownership
A request to transfer the equipment’s ownership from the existing account holder to a new account holder.
Note: Transfer of Equipment Ownership is not applicable for IPTV and NJOI account.
Merge of Equipment
A request from the account holder to merge the equipment from two different accounts into one account, provided the equipment must be within the same service address and registered under the same accountholder’s name.
Split of Equipment
A request from the account holder to split the equipment from one account to two different accounts and registered under the same account holder’s name.
MAXIS - KAON ROUTER
1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.
3. On the address bar, please go to http://192.168.1.254 and the page below will appear.
The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
Username: administrator
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear.
5. From the left menu, select WIRELESS to access the screen below.
6. You may change the Channel selection by scrolling down to the Advanced Setup.
7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.
Then, click "Apply" for the changes to take place.
8. A warning box will popup, click "OK" for the changes to take place.
9. Please wait until the connection reestablish.
WHAT IS ASTRO FIBRE?
Astro Fibre is Astro’s own internet service that enables you to enjoy Astro content while staying connected with high-speed fibre broadband. Customers can enjoy substantial savings by choosing your desired broadband speed to accompany your Astro TV packages. Customers can choose from two types of Astro Fibre offering:
Astro Fibre Bundle offers the best value proposition of 50Mbps to 800Mbps high-speed broadband bundled with Astro TV content packages including access to leading streaming services, creating a one-stop entertainment solution for its customers.
Astro Fibre is a standalone high-speed broadband service of 100Mbps to 800Mbps offering a powerful WiFi system leveraging the latest WiFi 6 router and a flexible mesh proposition.
SPEED TEST - MAXIS/ALLO/TIME
1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.
2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).
3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.
4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].
5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.
7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).
8. Edit the server settings by search and select the required server required by ISP.
For Maxis provider - Select Subang Jaya - Maxis server.
For TIME provider - Select Shah Alam - TIME dotcom Bhd server.
For Allo provider - Select Cyberjaya - Global Forway Sdn Bhd server.
9.Click "GO", and the test will begin.
The test is completed once both download and upload speeds are displayed.
Sample of the Speedtest result is shown below.
**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)
10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".
11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).
12. Screenshot or take a picture of the result, name it as "WiFi Speedtest".
NO AUDIO - ULTRA BOX / ULTI BOX
STEP 1 Check the Audio settings on your box and set to Auto. Refer guide to change Set HDMI Audio.
STEP 2 If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.
STEP 3 If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.
STEP 4 If issue persist, connect to Live Agent via WhatsApp for help.
WHERE CAN I UPDATE MY CONTACT DETAILS?
For My Astro App Users Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.
For Ultra and/or Ulti Users
Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
Press the down button to view the "Personal info".
Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.
HOW CAN I BENEFIT FROM BAND STEERING FEATURE BEING DISABLED?
You have the liberty to manage device connection on your own.
WHAT CAN I DO VIA SMS?
You will be able to check your balance, switch to e-billing, request for payment barcode and request for reconnect at standard telco rate.
WHAT IS MULTIROOM (SMART TV)?
Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.
I'VE PREVIOUSLY REGISTERED FOR AUTO-DEBIT PAYMENT. HOW DO I UPDATE MY PAYMENT DETAILS?
Please update your auto-debit payment details via My Astro Portal.
HOW SECURE IS MY DATA THAT IS PROCESSED IN EKYC?
Your documents will be handled in compliance with standards set by PDPA (Personal Data Protection Act 2010) and will not be used for other means without your specific consent.
CAN ANYONE LINK THEIR ASTRO ID WITH MY ASTRO ACCOUNT?
Although anyone can create an Astro ID, only the Astro account owner is allowed to link their account to the Astro ID. Otherwise, you will need permission from the account's owner in order to complete the linking.
SET S/PDIF AUDIO - ULTRA BOX / ULTI BOX
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to S/PDIF Audio and press "OK".
STEP 4
Navigate to your preferred selection and press “OK”.
HOW DO I START WATCHING ASTRO GO IMMEDIATELY AFTER MY PAYMENT IS CONFIRMED?
Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!
CAN I SWITCH FROM ONE CONTRACT TO ANOTHER FOR THE NEW PACKS? WILL I BE CHARGED A SWITCHING FEE?
For Residential Astro Pay TV customers: You may change your contract from e.g., 12-month to 24-month without incurring a switching fee or cancellation fee. However, if you change your contract from e.g., 24-month to 12-month, will be charged a cancellation fee accordingly if still within minimum term (contract) period. No switching fee applicable.
HOW DO I LINK MY NETFLIX ACCOUNT ON MY ULTRA/ULTI BOX?
For customers with Entertainment Plus, Movies Plus, Sports Plus, Premium 2, Premium 3, and Platinum Pack
Launch Netflix from the home screen or via remote control.
Click on Get Started
If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over. If you are a new Netflix customer, create a new account by filling in your email address and a password for your new Netflix account.
In the next screen, you will be shown your default Netflix package “Standard”, you can choose to upgrade to “Premium” here.
The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box.
For Non-Entertainment Plus, Premium 2, Premium 3, and Platinum Pack Pack customers (New Netflix customers)
Launch Netflix from the home screen or via remote control.
Click on Join Now
Create a new account by filling in your email address and a password for your new Netflix account.
The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box.
Note: The Netflix plan will be defaulted to Premium, you may select ‘Change Plan’ to choose the ‘Standard’ plan.
For Non-Entertainment Plus Pack, Premium 2, Premium 3, and Platinum Pack customers (Existing Netflix customers)
Launch Netflix from the home screen or via remote control
Click on Sign-in
If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account.
You will be able to start watching Netflix on your Ultra/Ulti Box once you log in.
4. I USED TO USE MY USERNAME TO LOG IN; HOW DO I LOG IN NOW?
You can now choose to log in using your email address, mobile number or a social account (Facebook, Google or Apple).
I DO NOT WISH TO CONTINUE SUBSCRIBING TO ASTRO GO+ AND I HAVE MORE THAN 200 HOURS OF RECORDED CONTENT. WHAT WILL HAPPEN TO MY RECORDED CONTENT?
Your cloud recording space will revert to 200 hours by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once you have stopped the Astro GO+ subscription starting with the oldest recordings first.
WHAT IS THE INSTALLATION FEE FOR THE MESH WIFI?
If you add on the Mesh WiFi during your initial order of Astro Fibre, there is no additional installation fee. If you order the Mesh WiFi as an add-on at a later time, you will have to pay RM49 per installer visit. However, if you choose to have the Mesh WiFi delivered via courier in order to self-install your Mesh WiFi, there will be no installation or delivery fee charged.
DOES THE PVR COME WITH A WARRANTY?
The PVR comes with a 12 months warranty from the date of activation.
WHICH FEATURES ARE NOT AVAILABLE IN THE NEW MY ASTRO?
You will not be able to switch between channels, use the app as a remote control, view favorite channels and programmes, use programme showtime reminder, and remote record feature.
WILL ASTRO CENSOR NETFLIX CONTENT?
Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.
HOW MANY DEVICES CAN I REGISTER TO ASTRO GO WITH ONE (1) ASTRO ID?
You may register up to four (4) devices.
To remove devices on Astro GO, click on Settings > Registered Devices to view and remove a device(s) from the list of devices registered to your Astro ID.
I DO NOT HAVE AN ASTRO ID. HOW CAN I GET ONE?
Create your Astro ID anytime by following these simple steps:
Step 1: Fill in your details at astro.com.my/astroID
RUN NETWORK DIAGNOSTICS - ULTRA BOX / ULTI BOX
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Network Settings and press "OK".
STEP 4
Navigate to Network Diagnostics and press "OK".
STEP 5
Network Diagnostics screen will be displayed accordingly.
I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE 50MBPS WITH PRIMARY PACK. I WISH TO UPGRADE MY SPEED AND TV PACK TO A HIGHER BUNDLE PACKAGE, WHAT WILL HAPPEN TO MY RM20 ADDITIONAL BUNDLE REBATE?
Your current additional RM20 rebate will be removed. However, you will still get to enjoy the standard bundle rebate accordingly.
I SUBSCRIBED TO ASTRO FIBRE BEFORE 24 NOVEMBER 2023; CAN I GET THE FREE SPEED UPGRADE?
If you subscribe to Astro Fibre between 1 October 2023 to 23 November 2023, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
WHAT INFORMATION IS REQUIRED TO PAY MY ASTRO BILL?
You would need your 10-digit account number and your email address.
1. WHAT ARE THE CHANGES TO THE LOG IN PROCESS ON ASTRO'S DIGITAL PLATFORMS?
Starting 12 December 2023, users have to use their registered email address, mobile number or a social account (Facebook, Google or Apple) to log into any of Astro's digital platforms, including My Astro, Astro GO and Astro's official website. Usernames as an Astro ID is no longer available. This change was made to ensure details linked to your Astro account are always updated and to improve the overall user experience on our platforms.
HOW LONG WILL I GET TO ENJOY THIS SPEED UPGRADE FOR?
For customers whose sign-up speed is 50Mbps, 100Mbps or 500Mbps, you will get to enjoy your upgraded speed of 100Mbps/500Mbps/800Mbps for 24 months.
WHERE IS ASTRO GO AVAILABLE IN?
Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.
HOW DO I LINK MY ASTRO ID TO MY ASTRO ACCOUNT?
You may click here to Login and proceed to secure your Astro ID by linking it to your Astro account. If you do not have an Astro ID, please follow the steps in below to create one. You may also choose to log in or create Astro ID with your social accounts (eg. Facebook, Google and Apple).
I AM A NEW ASTRO FIBRE CUSTOMER WITH THE RG21 ROUTER; HOW DO I SET UP THE APP?
For all new Astro Fibre customers with the RG21 router, the Astro Fibre App will be installed on your mobile device for you during installation. Alternatively,you may refer to the user guide here for self-installation.
CAN I REGISTER FOR AUTO DEBIT AFTER MY ACCOUNT HAS BEEN ACTIVATED?
Yes, you can sign up for auto-debit after your account has been activated via My Astro.
Alternatively, you may also call our Customer Contact Centre at 03-9543 3838 for assistance or to enquire about any current Auto Debit promotions.
HOW CAN I CHECK MY ASTRO OR FIBRE/BROADBAND BILL AND OUTSTANDING BALANCE?
You may check your bills and outstanding via:
Channel 200 from your Astro Box.
Astro Self Self-Serve Portal or MyAstro App via this link.
WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.
WILL ASTRO BE CONSIDERING A REBATE OR DISCOUNT FOR SOME OF ITS LONG-TERM TENURE CUSTOMERS?
This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.
STEP 1 Please wait while your Astro box initializes.
STEP 2 Select your preferred language.
STEP 3 Navigate to Next and press "OK".
STEP 4 Select Auto as the Video Resolution.
STEP 5 Navigate to Next and press "OK".
STEP 6 Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly. Otherwise, navigate to Cancel to revert to the previous settings.
STEP 7 Select Satellite as the box operating mode.
STEP 8 Navigate to Next and press "OK".
STEP 9 Select your preferred connection. For connection via Wi-Fi, proceed to STEP 10. For connection via LAN Cable, proceed to STEP 16 once you are connected.
STEP 10 Please wait while your Astro box searches for available Wi-Fi networks.
STEP 11 Navigate to your preferred Wi-Fi network and press "OK".
STEP 12 Please enter the password to connect to the Wi-Fi network.
STEP 13 Navigate to Done to continue.
STEP 14 Please wait while your Astro box connects to the internet.
STEP 15 Navigate to Yes to allow your Astro box to connect to this network automatically. Otherwise, navigate to No. Proceed to STEP 17 for the next step.
STEP 16 Navigate to Next and press "OK".
STEP 17 Navigate to Universal.
STEP 18 Navigate to Next and press "OK".
STEP 19 Select 01 M3B VL - 10732 as the Entry Point.
STEP 20 Navigate to Next and press "OK".
STEP 21 Please wait until the signal reading is updated. Navigate to Finish and press "OK" to complete the settings.
CHANGE MENU LANGUAGE - ULTRA BOX / ULTI BOX
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Menu Language and press "OK".
STEP 4
Navigate to your preferred language selection and press “OK”.
I SIGNED UP FOR THE ENTERTAINMENT PLUS / MOVIES PLUS / SPORTS PLUS PACK THAT INCLUDES NETFLIX. HOW DO I ACTIVATE MY NETFLIX ACCOUNT?
You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.
