Sign Up and Install Njoi | Sign Up and Install Njoi

Frequently Asked Questions

Find your answers here.

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

HOW DO I FIND THE ASTRO SMART TV APP ON MY SMART TV?

Visit the app store on your Smart TV and search for the Astro Smart TV app to download it.

HOW MUCH IS SIMPLY SOUTH WITH ASTRO?

Astro customers can subscribe to Simply South at only RM10.00 per month (excluding tax).

CAN I ACCESS THE ZEE5 APP OUTSIDE OF MALAYSIA?

Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.

HOW DO I TURN ON RESTRICTIONS FOR MINORS?

Sun NXT app allows you to create a separate kids profile for children below the age of 12. Once you log into the kids’ profile, you will be required to enter a password before you can switch back to the adult profile. All content specific to children will be tagged as 'Kids Content' and only such restricted content will be accessible through the kids’ profile.

HOW DO I ACTIVATE MY SUN NXT APP?

A . Via www.astro.com.my/sunnxt
Sun NXT Lite Flow

Step 1 : Open the Sun NXT app page on your device and click on “Get or activate Sun NXT now” to log in with your Astro ID and user will proceed Add On subscription.

Step 2: After successful activation, users will be redirected to the Sun NXT web app.
Note: An email with an auto-generated password will be sent to the user’s email.

Sun NXT Premium Flow

Step 1: Open the Sun NXT app page on your device and click on “Get or activate Sun NXT now” to log in with your Astro ID.

Step 2: After successfully activating the Add-on subscription, users will be redirected to the Sun NXT web app.

B. Via the My Astro App

Step 1: Download the My Astro app from the Apple App Store, Google Play Store, or Huawei App Gallery.
Step 2: Go to Account > Subscription > Add-ons > Apps > Sun NXT Premium > Confirm Order.
Step 3: Press "Get or Activate Sun NXT Now" and follow the on-screen steps.
Step 4: Once redirected to the Sun NXT app, create a Sun NXT account as instructed.

C. Via the Ultra/Ulti Box
Sun NXT Lite Flow

Step 1: Launch the Sun NXT app from the rail of apps at the bottom of the screen. Click on ‘Go to Sun NXT app’ at the bottom.
Step 2: Input email address for activation.
Step 3: Validate email using an OTP.
Step 4: Once account is activated & provisioning is successful, Astro will send an email on the auto-generated password upon successful subscription.
Step 5: The user will be redirected to the partner’s app, where they will land on the Sun NXT main page and they can proceed to log in with their activated account via Astro.

Sun NXT Premium Flow

Step 1: Launch the Sun NXT app from the rail of apps at the bottom of the screen.
Step 2: lick on ‘Go to Sun NXT app’ at the bottom.
Step 3: Input email address for activation.
Step 4: Validate email using an OTP.
Step 5: Once account is activated & provisioning is successful, Astro will send an email on the auto-generated password upon successful subscription.
Step 6: The user will be redirected to the partner’s app, where they will land on the Sun NXT main page and they can proceed to log in with their activated account via Astro.

WHAT IS THE NEW USER INTERFACE ON MY VOD LIBRARY?

The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.

The details of each feature are:

New Astro user interface
Picture-in-picture mode
Auto-start Interactive Mode on Astro GO

For more info, please read our dedicated FAQ on this here.

HOW TO SUBSCRIBE TO THE SUN NXT APP VIA ASTRO?

If you are interested to subscribe to Sun NXT via Astro, please click here or reach out to us via WhatsApp by typing “Hi” at 03-9543 3838.

HOW DO I CHANGE MY NETFLIX PLAN OR ACCOUNT INFORMATION?

You can make changes to your Netflix plans that are included in your Bundle through My Astro app

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.

I USED TO LOG IN USING A USERNAME. HOW DO I LOG IN NOW?

Starting

12 December 2023

, users must log in using their

registered email address

mobile number

, or a

social account

(Facebook, Google, or Apple) to access any of Astro's digital platforms, including

My Astro

Astro GO

, and

Astro's official website

WHAT IS "PAYMENT DUE DATE"?

"Payment Due Date" refers to the payment deadline for your Astro bills each month.

DOES THE IQIYI PRICE CHANGES ON 21ST MARCH 2025 EFFECT ASTRO CUSTOMERS?

No, price for Astro customers will remain unchanged. Only the RRP price from iQIYI is changed.

WHAT IS WETV?

WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.

ARE THERE ANY EXTRA CHARGES INCURRED IF I MAKE A PAYMENT THROUGH ASTRO QUICK PAY?

There are no extra charges as it is a value-added service introduced provided for your convenience.

WILL I STILL BE CHARGED IF THE MOVE IS DELAYED?

Your bill will be waived upon request.

I PURCHASED ASTRO FIRST / ASTRO BEST / PAY-PER-VIEW EVENT IN FEBRUARY, BUT THE VIEWING PERIOD STARTS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

Yes, you will. Customers who purchased Astro First / Astro Best / Pay-per-View event in February 2024 with a viewing period in March 2024 will be charged an 8% Service Tax in their next bill.

IS THERE A 12-MONTH OR 0-MONTH CONTRACT IF I SIGN UP ASTRO & BROADBAND?

No, Astro & Broadband only offers a 24-month contract period upon sign up.

DO I NEED TO BEAR ANY SHIPPING COST FOR MY ULTRA BOX OR ULTI BOX RETURN?

No, Astro will cover all expenses related to returning the box.

WHERE CAN I GET MORE INFORMATION ABOUT MULTIROOM?

If you would like for more information, kindly visit our Multiroom page via Astro website https://www.astro.com.my/multiroom

To view the terms and conditions, click here.

WHAT CAN I DO IF I HAVE MISSED THE 3 DAYS WINDOW PERIOD TO COMPLETE EKYC VERIFICATION?

The eKYC link is only valid for 3 days to complete the eKYC verification process. You will be required to submit a fresh Astro account application.

WHAT IS MY ASTRO?

My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro app allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.

Download My Astro app or visit the My Astro website.

I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD; CAN I STILL WATCH THESE CHANNELS IN LOWER RESOLUTION?

Yes, you may still watch Love Nature on CH550 and Sports content on CH810–CH833, which offer the same content and programmes in HD resolution.

Kindly note that channels CH810–CH833 are only available to customers with Sports entitlement in their subscribed TV Pack.

WHAT IS A VIU PREMIUM SUBSCRIPTION?

Viu Premium members can enjoy ad-free viewing, unlimited downloads for offline viewing, full
HD resolution and priority/exclusive access to content!
As a Viu Premium member, you will be able to enjoy the benefits below:
a. Premium Shows
b. Ad-free viewing
c. Unlimited Downloads
d. Malay Subtitles
e. Watch On TV
f. HD Streaming
g. Exclusive Viu Originals
h. Cast videos from mobile device to TV

HOW CAN I SUBSCRIBE TO ZEE5 VIA ASTRO?

All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.80/month by visiting www.astro.com.my/zee5.

Please follow the steps below to subscribe:
Step 1: Go to www.astro.com.my/zee5
Step 2: Log in with your Astro ID
Step 3: Key in your email address and proceed to add ZEE5 to your bill
Step 4: Now, enjoy all your favourite shows on ZEE5!

WHICH NEW PACK COMES WITH NETFLIX?

Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).

Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.

CAN 3RD PARTY REQUEST FOR A REFUND?

Refund can only be made by the registered Astro account holders.

However, if you would like to request refunds on behalf of the account holder, you may do so by providing the supporting documents (e.g.: authorization letter, death certificate, 3rd party NRIC copy).

HOW DO I UPDATE MY LIST OF REGISTERED DEVICES TO REMOVE MY OLD SMART TV AND ADD MY NEW SMART TV DEVICE IF I HAVE ALREADY MAXIMISED THE NO. OF REGISTERED DEVICES?

a) Launch the app on your new Smart TV device and follow the instructions on screen to log in.

b) You will receive a notification on your mobile that the maximum no. of registered devices has been reached and see the list of registered devices.

c) Choose the old Smart TV to be removed and your new Smart TV will be added automatically.

WHEN WILL THE 2 MONTHS ACCESS ON PRIME VIDEO WILL EXPIRE?

The 2 months of access will expire exactly two months after your account is activated. For example:

If you activate on 24 April 2025, your access will expire on 23 June 2025.
If you activate on 10 May 2025, your access will expire on 9 July 2025.
If you activate on 23 June 2025, your access will expire on 22 August 2025.

WILL MY ASTRO X3 PACK SUBSCRIPTION AUTOMATICALLY RENEW AFTER THE 12-MONTH CONTRACT ENDS?

No, the 12-month contract will not automatically renew. Customers are only required to serve one contract cycle, and there is no contract renewal.

UNABLE TO INSTALL ASTRO APP TO MY SMART TV

Please perform the following checks and troubleshooting steps:

1. Check if your TV supports the Astro app.
The Astro app is generally available on selected:

Android TV / Google TV
Samsung Smart TV (selected models)
LG Smart TV (selected models)

Kindly check that your Smart TV supports the Astro Smart TV app (kindly refer here).
If your TV uses a different operating system (e.g., older proprietary OS), the Astro app may not be available.

2. Update your TV software.
Go to: Settings → Support → Software Update
Install any available updates, then restart the TV and try again.

3. Search the correct app store

Samsung: Apps
LG: LG Content Store
Android/Google TV: Google Play Store

Search for "Astro" or "Astro GO" (depending on your region and service availability).

4. If your TV's region is set incorrectly, certain apps may not appear.
Look under: Settings → General → Location/Region
Ensure it matches your actual country.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:

Astro ID use
Smart TV model
OS version
Error reported on device

This will help our support team investigate and assist you further.

HOW MANY DAYS NOTICE SHOULD I PROVIDE PRIOR TO MOVING?

Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!

DO I HAVE TO BE AN EXISTING ASTRO CUSTOMER TO HAVE AN ASTRO ID?

No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.

CAN I USE A NON-MALAYSIAN MOBILE NUMBER TO REGISTER AND ACTIVATE MY DISNEY+ SUBSCRIPTION?

No. You will need to use a Malaysian mobile number registered with a local mobile network operator to register and activate your Disney+ subscription through Astro.

I AM A CUSTOMER WITH ULTRA/ULTI BOX. DO I GET 2 MONTHS OF ACCESS TO PRIME VIDEO AT NO ADDITIONAL CHARGE ?

Yes, you can activate your access anytime between April 24, 2025, and June 23, 2025, to get 2 months of access to Prime Video at no additional charge. Please note that the offer is subject to change. All sign-ups are also subject to the Prime Video app usage terms and conditions.

Please ensure that your Ultra or Ulti Box is set as the primary (main) decoder to enjoy 2 months of access to Prime Video at no additional charge.

If your primary box is an older model, don’t worry as you can still enjoy this offer by upgrading to an Ultra/Ulti Box within the offer period. Just contact us to arrange your upgrade.

WHAT HAPPENS IF SECUREGO IS UNDER MAINTENANCE? HOW CAN I APPROVE MY TRANSACTION?

You will receive a 6-digit SMS OTP number sent to your registered mobile number.

ARE ANY OF THE PURCHASES ON MULTIROOM (SMART TV) SUBJECTED TO THE 8% GOVT. TAX?

Any purchases via the Astro Smart TV app such as Pay-Per View and Astro First are subjected to 8% govt. tax.

DO I NEED AN ULTRA/ULTI BOX AS MY PRIMARY BOX TO GET 2 MONTHS ACCESS TO AMAZON PRIME AT NO ADDITIONAL COST?

Yes, your primary box must be on Ultra/Ulti Box to get 2 months of access to Prime Video at no additional charge.
Worry not, if your primary box is the older box, contact us via WhatsApp by typing “Hi” at 03-9543 3838 to upgrade the box to Ultra/Ulti box within 24 April 2025 – 23 June 2025 to get the access.

WHAT IS ASTRO REWARDS?

Astro Rewards is your free loyalty programme - a way for us to say thank you for being with us.

We're always adding new and exciting gifts, deals, and experiences for you including free concert tickets, discounts, and money can't buy experiences - all ready and waiting in the My Astro app for you, right at your fingertips. Here's the best part, the longer you're with us, the better your rewards!

To redeem rewards as an Astro customer, you can do it through the My Astro app. Here's how:

1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. Browse through the rewards and click redeem. Follow the instructions on the screen on how to redeem the reward

🎁 Want to claim rewards exclusive for Astro customers?

📱 Download the My Astro app to:
- Claim free movie or concert tickets
- Meet your favourite celebrity
- Join giveaway contests

Step-1	Step-2	Step-3
Choose a plan & sign-up online.	Sit back & wait for installation.	Enjoy your new Astro / Broadband!

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Frequently Asked Questions

If we are good, tell your friends.
If we are not, tell us.

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Nationwide Installation

Frequently Asked Questions

If we are good, tell your friends.If we are not, tell us.

If we are good, tell your friends.
If we are not, tell us.