Sign Up and Install Njoi | Sign Up and Install Njoi

Frequently Asked Questions

Find your answers here.

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

DO I HAVE TO PAY TO ACCESS THE ASTRO FIBRE APP?

No, the Astro Fibre App is a free mobile application for all Astro Fibre customers with the latest RG21 router.

I DO NOT HAVE ENOUGH DATA TO STREAM DISNEY+ HOTSTAR SHOWS AT HOME/ON MOBILE; WHAT CAN I DO TO FIX THIS?

You can add on Astro Fibre, our own internet service to your existing TV Pack for even more value and savings. Please click here to learn more about Astro Fibre.

WHERE CAN I GET MORE INFORMATION OR SIGN UP FOR THE ULTRA BOX?

Please refer to these FAQs for more information, or click here to learn more and sign up for the Ultra Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.

I HAVE ISSUES SECURING MY ASTRO ID / LINKING MY ASTRO ID TO ASTRO ACCOUNT. WHAT SHOULD I DO?

Please make sure that:

You are inserting the correct account holder's information while linking, ie: I/C number, passport number, Astro account number or Smart card number.
You are linking to an Astro account (NJOI customers will not be able to log into Astro GO).
Your Astro account is not currently linked to any other Astro ID. If your Astro account is currently linked to another Astro ID, you will see a red notice.

To find out which Astro ID is currently linked to your account, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps

WHY AM I SEEING AN EXPIRY DATE ON MY DISNEY+ HOTSTAR APP?

The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help

WHO IS ELIGIBLE TO USE THE ASTRO FIBRE APP?

Only new and existing Astro Fibre customers with the latest RG21 router can use the Astro Fibre app.

WILL I LOSE MY CLOUD RECORDINGS WHEN I SUBSCRIBE TO THE NEW PACKS?

The new packs come with 200 hours of Cloud recording by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once your package has been changed, starting with the oldest recordings first.
If you would like to retain the previous recordings which exceed 200 hours, you may opt for a selection of 400 or 1500 Cloud Recording hours at a chargeable rate of RM12 or RM15 per month (excl. govt tax) respectively. Or else, you may subscribe to the Platinum pack which comes with complimentary access to 1500 hours of Cloud Recording.

INTERNET NOT AVAILABLE, ASTRO OK - MAXIS

Huawei HG8240
Huawei HG850A
FIBER HOME
ALCATEL LUCENT
HUAWEI
ZTE
Option 1
Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
Ensure the fiber cable from your wall socket and modem is securely connected.
Modem connection with Fiber Cable
Modem connection with Copper Cable
Notes: You might be connected to LAN 1 if backbone is Maxis

Router connection
Technicolor Router
3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.
4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

Option 2/ Option 3/ Option 5/ Option 6
1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Ensure the fiber cable from your wall socket and modem is securely connected.
3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.
Modem connection with Fiber Cable
Modem connection with Copper Cable
Notes: You might be connected to LAN 1 if backbone is Maxis

Router connection
Technicolor Router
3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.
4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.
DMT4 (Hybrid mode)
DMT5 (Hybrid mode)
DMT4 (IP mode)
DMT5 (IP mode)
5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.
6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.

Option 4
1. Ensure Modem/Router are connected tightly to the power socket.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.

I HAVE MADE A PAYMENT TO THE WRONG ASTRO ACCOUNT, HOW DO I CORRECT THE MISTAKE?

Photograph or scan your payment receipt, and send it to one of our contact platforms found here.

I NEED FURTHER ASSISTANCE WITH MY DISNEY+ HOTSTAR ACCESS; WHO CAN I CONTACT?

For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help

WHAT PAYMENT METHODS ARE AVAILABLE IN ASTRO QUICK PAY?

- Credit or Debit Cards
- Visa
- Mastercard
- Maybank2U - Pay using your Maybank2U account
- FPX - Pay using any local bank account via FPX
- E-Wallet - Touch "n Go

WHY AM I BEING CHARGED A FEE AS I'M INSTALLING IT ON MY OWN?

The fee is a one-time activation fee that will be charged when you subscribe to the Plug & Play Box.

HOW DO I UPGRADE MY PACKAGE?

1. Tune to channel 200 on your Astro box and wait for a few seconds. By default, the selector will be on Packs. Press up/down to select your preferable pack, and press "OK"
2. Select the option for Monthly Subscription

3. Send the WhatsApp code as per displayed on the TV screen

WHY AM I SEEING A "ZERO CHARGE' ON MY DISNEY+ HOTSTAR APP?

The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help

I HAVE SUBSCRIBED TO DISNEY+ HOTSTAR AS AN ADD-ON OPTION (3-MONTHS PASS); WILL I BE ABLE TO SIGN UP FOR A TV PACK WITH DISNEY+ HOTSTAR ENTITLEMENT?

Yes, you can. If you are an existing Astro customer with the Disney+ Hotstar add-on option, your Disney+ Hotstar add-on option will be converted without any early termination charge upon your successful re-contract to eligible bundle packages.

I AM NOT INTERESTED IN THESE NEW PACKS; I WOULD LIKE TO ADD MULTIROOM TO MY SUBSCRIPTION.

Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.
This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.

ARE THERE ANY EXTRA CHARGES IF I WERE TO USE ASTRO CHANNEL 200?

Of course not! It is a value added service introduced for your convenience. You will only be billed for any package take ups or service upgrades, which will be reflected in your next Astro invoice.

I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE / ASTRO FIBRE; CAN I GET MESH WIFI?

Yes, Mesh WiFi add-on is available for both Astro Fibre Bundle and Astro Fibre subscription.

ROUTER NO POWER - ASTRO FIBRE

1. Please ensure your modem and router power plugs are securely connected to the power socket.
2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.

WHAT ARE THE ASTRO FIBRE BUNDLE OFFERINGS AVAILABLE?

There are various offers currently available for both existing and new customers:
Existing Astro TV Customers
You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:
Sign Up
Speed Upgraded Speed Upgrade Duration Original Price Promotion Price Rebates
50Mbps 100Mbps 24 months RM99/month RM60/month RM39/month
100Mbps 500Mbps 24 months RM129/month RM90/month
500Mbps 800Mbps 24 months RM189/month RM150/month
800Mbps N/A N/A RM249/month RM210/month
*Offers applicable to non-Primary Pack bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.

For New Astro Customers
Save more than RM600 by choosing the Sports or Movies Pack plus any speed starting at only RM164.99/month. Alternatively, new customers can also opt for the Primary Pack + Astro Fibre 50Mbps package for RM139.99/month as a perfect introductory package to Astro. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months.

Sign Up Speed Upgraded Speed Upgrade Duration Original Price Promotion Price Rebates
50Mbps 100Mbps 24 months RM99/month From RM70/month Up to RM39/month
100Mbps 500Mbps 24 months RM129/month From RM100/month
500Mbps 800Mbps 24 months RM189/month From RM160/month
800Mbps N/A NA RM249/month From RM220/month
*Promotion price is applicable for Astro Fibre bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.

DELETE PROFILE

STEP 1
On your remote, press the Home button and the Home Page will be displayed on your screen.

STEP 2
Navigate to Profile.

STEP 3
The Profile Selection Screen will be displayed.

STEP 4
Navigate to Edit Profile.

STEP 5
Choose a profile to edit.

STEP 6
Navigate to Delete Profile.

STEP 7
Click Confirm to delete your profile.

STEP 8
The deleted profile will be removed from the Profile Selection Screen.

IS THERE A MINIMUM SUBSCRIPTION FEE IN ORDER FOR ME TO MAINTAIN MY PVR BOX?

To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).

MAXIS - TECHNICOLOR ROUTER

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.
If below box appear, please enter required details:
USERNAME: Administrator
PASSWORD: (ACCESS KEY AT THE RGW STICKER)
(These are the defaults, if you have done previous configuration on your router the password may be different)
4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.
A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.
D. Please choose channel with lesser number of usage.
Example in below case, you may choose channel 4.
5. To configure wireless channel, please proceed with below steps.
A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.
D. Please ensure below items:
i. WLAN Enable: Tick
ii. Interface Enable: Tick
iii. Change the Channel Selection to Manual
iv. Change the wireless Channel based on Step 4(D).
v. Once completed the selection, click the "Apply" button.

WHAT IS THE INSTALLATION PRICE FOR ASTRO CUSTOMERS ON THE NEW PACK?

Please refer below for the installation and activation fees for Astro customers on the new pack.

WHAT HAPPENS IF I MOVE TO A NEW LOCATION DURING THE CONTRACT PERIOD?

You will need to bring along all devices to your new place as no new devices will be issued.
Relocation will be subjected to new 24 months recontract and standard relocation fee applies for both Maxis and Allo respectively.

HOW DO I VIEW MY LATEST TAX INVOICE/BILL?

Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.
**Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.

WHAT WILL HAPPEN THEN IF I REFUSE TO PAY MY BILL?

If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.
Find out more about the reconnection fee here.

RUN TEST CONNECTION

STEP 1
On your remote, press the HOME button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.

STEP 3
Navigate to Network Settings and press “OK”.

STEP 4
Navigate to Test Connection and press “OK”.

STEP 5
Test Connection results will be displayed on the screen.

TELL ME MORE ABOUT ASTRO'S AFTER-SALES SERVICE FEES.

Ultra Box with Contract:
Astro customers are entitled to a two (2) years manufacturer warranty and Installation warranty. During this period, after-sales service is free of charge. However, when your warranty period is over, all after-sales service is subject to a minimal service charge starting from RM65 inclusive of 8% Service Tax.

Other Decoders/Ultra Box Without contract:
Astro customers are entitled to a one (1) year manufacturer warranty and (6) months Installation warranty. During this period, after-sales service is free of charge. However, when your Installation warranty period is over, all after-sales service is subject to a minimal service charge starting fromRM65 inclusive of 8% service tax.

ARE THERE ANY OFFERS IF I SIGN UP FOR DISNEY+ HOTSTAR ON ASTRO NOW?

Yes, from now till 31 May 2022, new customers who sign up for the Platinum Pack on a 24-month contract get to enjoy 60 days on Astro including complimentary access to Sports Extra for 24 months.
For further details on Platinum Pack, please click bit.ly/PlatinumPack60DaysOnUs. Alternatively, new customers on the Movies Pack can enjoy 30 days access to the pack on us.
For more details, please click bit.ly/MoviesPack30DaysOnUs.

WILL THERE BE AN ADDITIONAL FEE FOR REFUND PROCESSING?

Refund fee is subject to your processing bank. However, Astro did not impose refund processing fee.

I SIGNED UP FOR THE ENTERTAINMENT PLUS / MOVIES PLUS / SPORTS PLUS PACK THAT INCLUDES NETFLIX. HOW DO I ACTIVATE MY NETFLIX ACCOUNT?

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

HOW LONG DO I HAVE TO WAIT UNTIL THESE STREAMING APPS ARE AVAILABLE ON ASTRO?

Please rest assured that streamingapps labelled with "coming soon"
will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches.
Facebook: @Astro
Instagram: @astromalaysia
Twitter: @astroonline
Kindly take note that streaming appslabelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.

WILL I NEED TO VERIFY MY ASTRO ID EVERYTIME I LOG IN?

Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.

HOW DO I LINK MY NETFLIX ACCOUNT ON MY ULTRA/ULTI BOX?

For customers with Entertainment Plus, Movies Plus, Sports Plus, Premium 2, Premium 3, and Platinum Pack
Launch Netflix from the home screen or via remote control.
Click on Get Started
If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over. If you are a new Netflix customer, create a new account by filling in your email address and a password for your new Netflix account.
In the next screen, you will be shown your default Netflix package “Standard”, you can choose to upgrade to “Premium” here.
The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box.
‍
For Non-Entertainment Plus, Premium 2, Premium 3, and Platinum Pack Pack customers (New Netflix customers)
Launch Netflix from the home screen or via remote control.
Click on Join Now
Create a new account by filling in your email address and a password for your new Netflix account.
The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box.
Note: The Netflix plan will be defaulted to Premium, you may select ‘Change Plan’ to choose the ‘Standard’ plan.
‍
For Non-Entertainment Plus Pack, Premium 2, Premium 3, and Platinum Pack customers (Existing Netflix customers)
Launch Netflix from the home screen or via remote control
Click on Sign-in
If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account.
You will be able to start watching Netflix on your Ultra/Ulti Box once you log in.

HOW WILL THE SERVICE TAX BE CHARGED IN MY BILL STATEMENT?

In the new bill layout, there are three tax indicators for customer to refer: S1 (8%), S2 (6%), and N (non-taxable item). Each item list will be marked in accordance with the tax indicator below:

WHAT FREQUENCY BANDS DOES OUR RGW SUPPORT?

Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.

TEST SATELLITE FREQUENCY - ULTRA AND ULTI BOX

STEP 1
On your remote, press the HOME button.
STEP 2
Navigate to SETTINGS icon and press "OK".
‍
STEP 3
Navigate to Manage Satellite Frequency and press “OK”.
STEP 4
Choose Test Satellite Frequency and press “OK”.
STEP 5
Choose "Confirm" to continue Test Satellite Frequency and press “OK”.
‍
STEP 6
Satellite Frequency Test progress screen will be displayed.
‍
STEP 7
The test result will be displayed once completed.

WHAT ARE THE OTHER BILL DELIVERY METHODS AVAILABLE THAT I CAN SWITCH TO?

You may switch to E-mail Billing or Paper bills to be notified of your bill and make payment. Kindly note that if you select to have Paper Bills, you will be charged a RM10 fee per bill.

I WOULD LIKE TO SUBSCRIBE TO IQIYI WITH ASTRO. MUST I SUBSCRIBE TO THE NEW PACKS TO BE ABLE TO ADD ON IQIYI TO MY SUBSCRIPTION?

No, you are still able to subscribe to iQIYI on your current Astro pack.

SLOW BROWSING AT A FEW WEBSITES - ASTRO FIBRE

We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.

This will not take longer than 15 minutes.
Please run each of the test using your laptop or personal desktop by connecting to your Astro Fibre.
Please list down the impacted website (Provide us the complete URL i.e. www.astro.com.my).
We need you to run below tests and compile the pictures or screenshots of your test results into one file (i.e Microsof Word document, PDF file) and send to our agent in order for us to assist you further:
Run the Ping & Traceroute Test - For guidance, please click here for Ping & Traceroute Test guideline.
You may run this by connecting via WiFi or LAN cable. Your test result will appears as per below screen and take a screenshot.
Ping Test Result
Traceroute Test Result
Run the Speed Test - For guidance, please click here for Speed Test guideline.

We need you to run the Speed Test using both WiFi connection and LAN cable.
Speed Test Result

4. Once you've gathered all the results, attach in Feedback Form for further assistance.

Quick Info
A Speed Test is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

HOW MANY FAMILY MEMBERS CAN I ADD TO THE ASTRO FIBRE APP?

Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.

CONNECT TO NEW WI-FI CONNECTION - HD ENABLED BOX

Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below:
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press “OK”.
STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4
Navigate to Network and press "OK".
STEP 5
Navigate to Wi-Fi and press "OK".
STEP 6
Select New Connection and press "OK".
STEP 7
Select your Wi-Fi network and navigate to "Connect".
STEP 8
Please enter the password to connect to your network and press "OK".
STEP 9
You are successfully connected when this screen appears.

WHAT ARE THE CHANGES MADE TO MY SUBSCRIPTION PACKAGES ON 1ST APRIL 2024?

Bundle Packs with Chinese Favourites: If you are currently on the Chinese Favourites selection, your selection will switch to Viu Premium at no additional cost progressively from 1 April 2024. Not to worry, you may still manually switch to other Asian Favourite selections if you wish via the My Astro app.
Chinese Favourites Add-ons: There will not be any changes to your current subscription pricing. Furthermore, your subscription will now include additional channels on a free preview basis.
Old Packs: There will not be any changes to your current subscription pricing. However, as we have recently made adjustments to the channel lineup in our packs, please call us at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays) to find out how you get more value from your subscription.

IS ASTRO FIRST CHANNELS FREE TO CUSTOMER?

No, Astro First movies/series are available as Per-per-view basis. Pricing is indicated on each of the programme posters. All prices are subjected to 6% service tax.

CAN I WATCH 4K UHD PROGRAMMES ON THE ULTI BOX?

No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.

CAN I GET AN ULTRA/ULTI BOX WITH ASTRO FIBRE?

Yes, you are entitled to a free Ultra/Ulti box with free standard installation upon signing up Astro Fibre with a new 24-month contract.

WHY HAVE I NOT BEEN INFORMED ON THIS PPV CH200 CESSATION?

Information of the PPV CH200 cessation has been announced on CH200 from 1 - 7 October prior to the PPV cessation. Once again, we regret any inconvenience caused.

WHAT ARE THE TV MODELS THAT SUPPORT 4K UHD?

Customers on the Multiroom (Smart TV) app can stream these two channels (CH549 Love Nature & CH805 Astro SuperSport) if their TV model supports 4K UHD resolution.

Kindly note that these Sony TV models do not support 4K UHD resolution:
• Sony BRAVIA 4K GB
• Sony BRAVIA 4K UR
• Sony BRAVIA VH

*CH805 Astro SuperSport is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.

HOW ELSE CAN I SUBSCRIBE TO THE MULTIROOM (SMART TV)?

To subscribe, WhatsApp "Smart TV' or call 03-9543 3838.
Astro customers on the previous packages (e.g. Family Pack, Starter Pack, Value Pack, Super Pack Lite, Super Pack or Super Pack Plus) will first have to sign up to our new packages on astro.com.my before they are able to sign up for Multiroom (Smart TV).
You can subscribe to Multiroom (Smart TV) here or via any of our sales channels.

Step-1	Step-2	Step-3
Choose a plan & sign-up online.	Sit back & wait for installation.	Enjoy your new Astro / Broadband!

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Frequently Asked Questions

Ultra Box with Contract:

If we are good, tell your friends.
If we are not, tell us.

Sign Up Speed	Upgraded Speed	Upgrade Duration	Original Price	Promotion Price	Rebates
50Mbps	100Mbps	24 months	RM99/month	RM60/month	RM39/month
100Mbps	500Mbps	24 months	RM129/month	RM90/month
500Mbps	800Mbps	24 months	RM189/month	RM150/month
800Mbps	N/A	N/A	RM249/month	RM210/month

Sign Up Speed	Upgraded Speed	Upgrade Duration	Original Price	Promotion Price	Rebates
50Mbps	100Mbps	24 months	RM99/month	From RM70/month	Up to RM39/month
100Mbps	500Mbps	24 months	RM129/month	From RM100/month
500Mbps	800Mbps	24 months	RM189/month	From RM160/month
800Mbps	N/A	NA	RM249/month	From RM220/month

Sign Up and Install Njoi | Sign Up and Install Njoi.

FREE lifetime entertainment.

So Easy to you in 3 steps

Step-1

Step-2

Step-3

Choose a plan & sign-up online.

Sit back & wait for installation.

Enjoy your new Astro / Broadband!

Enjoy free access to 15+ TV channels & 10+ radio channels.

Nationwide Installation

Frequently Asked Questions

Ultra Box with Contract:

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