
A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
Enjoy free access to 15+ TV channels & 10+ radio channels.
* Subject to Astro terms & conditions.
Step-1 |
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Choose a plan & sign-up online. |
Sit back & wait for installation. |
Enjoy your new Astro / Broadband! |

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.
Including installation.
New decoder complete with satellite dish & cabling.
Including installation.
Applying for
| Njoi Astro UniFi Maxis |
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
No, you are still able to access HBO Go on your current Movies pack.
If you subscribe to Astro Fibre between 1 October 2023 to 23 November 2023, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
Please refer to these FAQs for more information, or click here to learn more and sign up for the Ulti Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.
Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.
Step 1: Launch the app on your Smart TV.
Step 2: You will be able to see a welcome screen with a QR code and URL.

Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen

Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.
(If you do not have an Astro ID, click on "Create now"
to sign up and link to your Astro account – check the following on the steps)

Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.
Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members
* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.
To subscribe, WhatsApp "Smart TV' or call 03-9543 3838.
Astro customers on the previous packages (e.g. Family Pack, Starter Pack, Value Pack, Super Pack Lite, Super Pack or Super Pack Plus) will first have to sign up to our new packages on astro.com.my before they are able to sign up for Multiroom (Smart TV).
You can subscribe to Multiroom (Smart TV) here or via any of our sales channels.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2
Locate the SIM card at the left side and gently pull it out.

STEP 3
Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.
Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.
You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or Feedback Form.
1. What is WeTV?
WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.
2. Can I stream WeTV for free on my Ultra/Ulti Box?
All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.
Simply follow these steps:
Step 1: Go to your Ultra/Ulti Box Home Page and select “WeTV†under the Apps rail
Step 2: Click play on any non-VIP titles/episodes and start streaming!
Note: No login is required to stream free content on WeTV.
3. How can Astro customers enjoy WeTV?
Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM10.50/month (RRP RM11.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.
For more details on the WeTV VIP Membership, please refer to Q12 - Q17.
4. How do I subscribe to WeTV VIP via Astro?
All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:
Step 1: Go to www.astro.com.my/WeTV and select “Get WeTV nowâ€
Step 2: Log in with your Astro ID
Step 3: Key in your mobile number and proceed to add WeTV to your bill
Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!
5. How do I access WeTV VIP on my Ultra/Ulti Box?
After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:
Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail
Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app
Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV
Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!
Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.
*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.
6. I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?
If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.
7. Can I access the WeTV app outside of Malaysia?
Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.
8. Can I download content on the WeTV app for offline viewing?
Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.
9. What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.
10. How many devices can I use to stream WeTV at the same time?
You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.
11. Are there any subtitles available for the content on WeTV?
Yes, subtitles are available in various languages including English, Malay, Chinese (Simplified & Traditional) etc.
To enable this feature, click on the subtitles selection option at the bottom right corner of the video player, then click on the language you desire.
12. What is a WeTV VIP subscription?
WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!
VIP membership privileges:
1. Premium Content on WeTV only
2. Enjoy VIP content on two devices at the same time
3. Watch the content in advance before anyone else!
13. Can I rent movies or series on WeTV via Astro?
Yes, you will be able to rent titles on the WeTV mobile app. Subsequently, you will be able to stream your rented title on the Ultra/Ulti Box, wetv.vip, and the mobile app.
14. How much does a WeTV VIP subscription via Astro cost?
Astro customers can enjoy a special offer of RM10.50/month (RRP RM11.90/month) when they subscribe to WeTV VIP via Astro.
Note to CCC: Employee/Ex Employee/Courtesy Board Members will also enjoy the same pricing at RM10.50/month.
15. When can I start enjoying my WeTV VIP subscription?
You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box, wetv.vip and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.
16. How do I cancel my WeTV VIP subscription?
You can cancel your WeTV VIP subscription via WeTV’s official website or mobile app.
Kindly note that we will not be able to offer a refund if you do decide to leave the WeTV app before your subscription period ends.
17. Will there be any penalty fees if I cancel my WeTV VIP subscription?
No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.
18. Who may I contact if I encounter any problems with the WeTV app?
If you require any assistance with the app, you may:
1. Visit the WeTV official Facebook Page for more information: WeTV Malaysia - Home | Facebook; or
2. Drop the WeTV team a message via Facebook chat here
If you encounter any issues with your Astro billing and entitlement, you may contact our Customer Service by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching to us via WhatsApp by typing "Hi"at 03-9543 3838
19. Will my personal information be protected?
Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

3. Click the Network Utility icon to open the Network Utility window.
4. For Ping Test, select the Ping tab and then type the address you'd like to ping in the text box. Click Ping and wait for the ping results.

5. For Traceroute Test, select the Traceroute tab and then type the address you like to traceroute in the text box. Click Trace and wait for the traceroute results.

1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.

2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.

3. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

1. Open the Start menu by clicking the Windows icon at the bottom left-hand corner of the screen.
2. Type "cmd" in the search bar at the bottom of the menu.
3. Click cmd found in the search results for Programs.

4. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.
2. Type "cmd" in the search bar and hit the Enter key on your keyboard.

3. Click cmd that found in the search results for Programs.
4. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

1. Click the Start button in the bottom left-hand corner of the screen.
2. Click the Run option in the right-hand column.

3. Type "cmd" in the text box and then hit the Enter key on your keyboard.

4. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you'd like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

You may contact Astro's Contact Centre (03 - 9543 1543) to process the cancellation.
The Mesh WiFi device(s) needs to be returned upon service termination via an arranged pick-up by our installers.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2
Locate the SIM card at the left side and gently pull it out.

STEP 3
Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.
Returning your Astro box & Smart card/SIM card is a very simple process.
For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.
For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.
For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to Remote Control Settings and press "OK".

STEP 4
Follow the steps appear on the screen to sync your Astro remote.

You may verify if your speed plan has been successfully upgraded during the installation process with your Astro installer before sign-off. If you would like to confirm the status of your speed upgrade after installation, you may contact Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.
Please note that only one Disney+ Hotstar access is bundled to each TV Pack subscription which allows two concurrent streams on Disney+ Hotstar.
Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM 15.00 will be reflected in your Astro subscription bill in two weeks' time.
Upon completion of the termination process, customer will receive one last closing bill stating the total amount due to Astro according to their billing option.
For customers who had opted to switch their billing option to e-bill or SMS bill, they will receive their final bill accordingly.
For customers who opted for paper bill, they will receive the final bill via paper bill. (The Paper Bill Charge will be applied).

STEP 1
Switch on the power for your box and make sure that the adapter's power light is on.

STEP 2
Put the box on standby mode.

STEP 3
Press and hold the Home button on the box.

STEP 4
Wait until "boot" appear on the front panel and released.

STEP 5
New Installation Settings page will appear.
Click here for the guides to complete the setup.


STEP 1
Switch off the power of your box and ensure the adapter�s power light is off.

STEP 2
Switch on the power of your box and ensure the adapter�s power light is on.

STEP 3
Press and hold the Ch+ and Ch- keys on the box simultaneously when the "boot" message appears on the front panel.

STEP 4
Wait until the "Clr" message appears on the front panel, then release the Ch+ and Ch- keys.

STEP 5
New Installation Settings page will appear.
Click here for the guides to complete the setup.


STEP 1
Ensure your box is on standby mode. (Red light on box's front panel).

STEP 2
Press and hold the Standby button. Wait until the LED at front panel change from red to green for 3 times, then release the button.

STEP 3
New Installation Settings page will appear.
Click here for the guides to complete the setup.


STEP 1
Switch off the power of your box and ensure that the adapter�s power light is off.

STEP 2
Switch on the power of your box and ensure that the adapter's power light is on.

STEP 3
Keep pressing the 'Power' button until the Startup Option screen appears.

STEP 4
Press "369" on the remote control to trigger refresh box setting menu.

STEP 5
Press "OK" to proceed. The box will be refreshed to the original setting.

STEP 6
New Installation Settings page will appear.
Click here for the guides to complete the setup.

There is no contract for this subscription.
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to My TV and press "OK".

STEP 3
Navigate to Bookings and press "OK".

STEP 4
Your list of your booking programs will be displayed.

1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
If your account is suspended or disconnected, you will retain the existing subscription when you reconnect. However, if you plan to make any changes after the reconnection, you can only select from the new packs.
Service will be resumed after you make payment within 45 days. The monthly subscription fee to be prorated accordingly and a reconnection fee of up to RM20 (exclusive of SST) will be applied upon service resumption.
If payment is made within 45 days from your bill cycle date, Astro & Broadband services will be resumed within 3 hours of payment received. Your following month's bill will be prorated accordingly.
Find out more about the reconnection fee here.
Step 1: You request for a move.
Step 2: One of our agents will contact you within 24 hours to set an appointment if you’re using Self Service - Astro Self-Service Portal.
Step 3: You will receive a reminder of your appointment an hour before your scheduled time.
Step 4: The technician will dismantle your satellite dish.
If there is no satellite dish, customers should dismantle the modem, router, and decoder by themselves.
Step 5: You will need to transport your device(s) to your new home.
Step 6: The technician will reinstall your satellite dish, (including modems and routers for broadband customers) at your new home based on the schedule appointment.
Note For IPTV Customers:
1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.
2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.
Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.
Visit our page to find out about our new packs.
Thank you for your interest in returning your Astro Box & Smart card/SIM card. By returning these items, you are playing your part in preserving our environment as we will refurbish the box and return it to circulation or recycle it.
All Astro box and smartcard/SIM cards are also property of Astro and as per our current T&Cs, customers are required to return them upon termination of Astro services.
For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There is no requirement to return the remote control, power cables or satellite dish/outdoor unit (ODU).
For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.
Yes, as long as it is compatible with Open Mesh standards and Astro Fibre equipment. However, Astro will not be responsible for managing or configuring the device. For the optimum WiFi experience, please pair your Astro Fibre with Astro's Mesh WiFi.
The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.
*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.
If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.
You may switch to E-mail Billing or Paper bills to be notified of your bill and make payment. Kindly note that if you select to have Paper Bills, you will be charged a RM10 fee per bill.
STEP 1
Check the internet connectivity by run the Test Connection.
Refer Run Test Connection.
STEP 2
Verify the Test Connection results.
a. All connected successfully - Proceed to STEP 3
b. All connection failed - Proceed to STEP 4
c. Router connection successfully, others failed - Proceed to STEP 7
STEP 3
Please ensure your box with the latest software update from "General Diagnostics".
Refer to Check Software Version Status.
If your box status is other than "Your box has the latest update (a)", please proceed to update the software.
Refer Software Update guide.
STEP 4
Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
b. If using Wi-Fi - Proceed to STEP 5
STEP 5
Check location of the decoder and router.
a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
b. If far (more than 1.5m) / No LAN cable - Proceed STEP 6
STEP 6
Reboot router, modem and decoder.
If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.
STEP 7
Suspect there is an issue with your internet connection.
Please check with your internet service provider or if under Astro Fibre / Astro Broadband, connect to Live Agent for help.
Astro Fibre is only available with Fibre infrastructure and does not support copper wire infrastructure.
Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.
STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.
STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.
No, you will not be able to manage your account with the Astro Fibre App. However, you may download the “MyAstro” app on your mobile device now to manage your Astro account in a fast and easy way.
The Liga Malaysia will be available for all Astro customers starting 3 May 2024 as part of your Astro subscription at no additional cost until further notice.
Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!
4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8 million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail, smoother lines and a richer colour palette, as well as a vibrant colour TV experience.
Customers on Ultra Box with Sports Pack can tune in to the Astro SuperSport UHD Channel (CH 805 and CH 806) for an exciting selection of Sports content such as the Premier League and the Spanish Primera Liga.
Customers on Ultra Box with Movies Pack and News & Documentaries add-on can stream some of the latest movies and documentaries respectively in UHD by pressing the “Home” button on your remote and exploring your choices at no additional cost.
In addition, customers can rent additional movies on top of their subscription and stream the latest and hottest 4K UHD Blockbuster movies, drama series and local movies, blockbuster movies in Ultra HD via Astro First Channel 480, and Astro Best Channel 481 and VOD titles in “Store”.
Please note that a standard rent rate applies for all these titles, to learn more about the pricing, head over to the FAQ section at www.astro.com.my/ultra
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
Your current additional RM20 rebate will be removed. However, you will still get to enjoy the standard bundle rebate accordingly.
Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Intermittent internet connection using Wi-Fi
1. Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
i) High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
ii) Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
iii) Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
2. Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.
Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
3. Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.
Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
4. Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:

It will begin on 1st March 2024 and onwards.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to S/PDIF Audio and press "OK".

STEP 4
Navigate to your preferred selection and press “OK”.

Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-
Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.
· To find out more on how to make your bill payments, click here.