Sign Up and Install Njoi | Sign Up and Install Njoi.
FREE lifetime entertainment.
The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!
So Easy to you in 3 steps
Step-1
Step-2
Step-3
Choose a plan & sign-up online.
Sit back & wait for installation.
Enjoy your new Astro / Broadband!
A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
Enjoy free access to 15+ TV channels & 10+ radio channels.
* Subject to Astro terms & conditions.
❯❮
njoi
New Decoder
RM325.00
New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.
Including installation.
njoi
New Decoder & Satellite Dish
RM415.00
New decoder complete with satellite dish & cabling.
Including installation.
Channel List
Filter Packages
Nationwide Installation
Applying for
NjoiAstroUniFiMaxis
Please select your preferred package.
Installation Fees:
Free (Monthly Packs RM100 and above)
RM199 (Monthly Packs Less than RM100)
* You may upgrade your Monthly Packs to RM100 and above to enjoy free installation. Just submit your application, we will advise you accordingly.
** Installation Fees are inclusive of 8% SST. Monthly Packs are exclusive of 8% SST (Astro Pay TV), 6% SST (Astro Fibre). Ultra Box is subject to 24-month contract period with penalty fees.
Please select your preferred package.
Final service provider (Maxis/TIME) will be selected based on the availability of your area. If both are available, your choice will be selected.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please select your preferred package.
Please enter your full name (As per IC)
Name (As per IC)
Please enter your IC/Passport Number
IC/Passport
Please enter your handphone number
Handphone
Please enter your handphone number
Secondary Handphone (Required for Astro)
Please enter a valid email address
Email
Please enter your full address
Installation Address
Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State
Frequently Asked Questions
Find your answers here.
WHY SHOULD I APPLY HERE?
We provide one stop service to apply Astro and Broadband for you. You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
HOW MUCH DOES IT COST TO APPLY FROM HERE?
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
WHAT IS THE PROCEDURE TO APPLY?
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
HOW FAST IS THE APPLICATION PROCESS?
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
WHY SHOULD I CHOOSE ASTRO + BROADBAND?
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
WHAT TV PACKS ARE AVAILABLE?
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
WHAT BROADBAND SPEED DO I NEED FOR MY HOME?
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
IS THERE A CONTRACT PERIOD?
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
HOW WILL I RECEIVE MY BILL?
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
WHAT PAYMENT METHODS ARE AVAILABLE?
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
DO I NEED A CREDIT CARD TO APPLY?
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
CAN I ADD STREAMING SERVICES TO MY TV PACK?
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
HOW LONG UNTIL INSTALLATION AFTER APPLICATION?
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
WHAT IS THE CONTRACT PERIOD FOR BROADBAND?
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
CAN I MOVE MY BROADBAND TO A NEW ADDRESS?
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
ASTRO FIBRE - SKYWORTH RG21
Skyworth RG21
1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.
Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.
Username: user Password: user
4. Once you have successfully logged in, the router's web-based setup page will appear.
5. At the top of the page, click WLAN to configure the WiFi parameters.
6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.
Please reconnect to the new WiFi name with the new password once completed.
7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.
WHY HAVE I NOT BEEN INFORMED ON THIS PPV CH200 CESSATION?
Information of the PPV CH200 cessation has been announced on CH200 from 1 - 7 October prior to the PPV cessation. Once again, we regret any inconvenience caused.
WHAT SHOULD I DO IF I HAVE YET TO RECEIVE MY PLUG & PLAY BOX?
You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.
If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.
HOW LONG DO I HAVE TO WAIT UNTIL THESE STREAMING APPS ARE AVAILABLE ON ASTRO?
Please rest assured that streamingapps labelled with "coming soon"
will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches.
Kindly take note that streaming appslabelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.
WHAT IS THE CONTRACT PERIOD OF THE PVR BOX?
If you have signed up for a PVR (New customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
If you have signed up for a PVR (Existing customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
If you took up a PVR decoder at a special offer with the package subscription of Super Pack Lite/Super Pack/Super Pack Plus/monthly subscription > RM169.60 (price includes Govt tax), you will have to maintain your package subscription for a minimum of 6 months, or a flat penalty fee of RM106 (price includes Govt tax) shall apply.
WHEN I CREATE A NEW NETFLIX ACCOUNT TO LINK TO MY ASTRO BILL, WILL I LOSE ALL MY CURRENT WATCHING HISTORY IN NETFLIX?
You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.
HOW DO I TERMINATE MY ASTRO SUBSCRIPTION?
We are sorry you are thinking of leaving us.
If you wish to cancel your Astro subscription, kindly do take note of the information below if your account is still within contract period,
Termination Request must be completed by the account holder.
You need to settle the outstanding balance and penalty (if any).
All Termination Request require a 30-day notice period.
WHEN WILL AUTO-DEBIT PAYMENT BE DEBITED FROM MY ISSUING BANK?
Auto-debit payment will be debited from your account 5-7 working days after your billing cycle date. If your auto-debit payment is unsuccessful, you will receive an SMS alert.
IS THERE A RECORDING FEE ATTACHED TO THE PVR?
You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.
HOW LONG DOES IT TAKE TO COMPLETE THE EKYC VERIFICATION PROCESS?
The entire eKYC verification process may be completed within 5 minutes.
TIME - DLINK ROUTER
You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different)
Username: admin
Password: (Leave the field blank)
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, click Settings and then choose Wireless.
6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID); i.e. 2.4GHz and 5GHz.
i. For 2.4GHz setting, click Advanced Settings to display more available options.
ii. To change the channel, click the drop-down arrow for Wi-Fi Channel, then select your desired channel.
Choose between 1 to 13 (Suggested channels : 1,6,11). Click Save for the changes to take place.
The router will auto reboot and connection will re-establish after few minutes.
iii. Next, for 5GHz setting, click Advanced Settings to display more available options to make changes on the wireless channel for 5GHz.
iv. Click the drop-down arrow for Wi-Fi Channel, then select your desired channel from the selection.
v. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.
WHAT ARE THE MINIMUM SPECIFICATIONS OF DEVICES (LAPTOP AND MOBILE PHONE) THAT I SHOULD USE TO ENJOY 500 AND 800MBPS SPEED?
For WiFi connection:
For Internet speeds up to 300Mbps, the user needs to have minimum WiFi 802.11n (5GHz) capabilities
For Internet speeds up to 500Mbps, the user needs to have minimum WiFi 802.11ac (5GHz) capabilities
For Internet speeds up to 800Mbps, the user needs to have minimum WiFi 802.11ax (5GHz) capabilities
For Wired connection:
The users need to use Cat5e Network cable or better and have their device equipped with 1Gbit Network Interface Card (NIC)
A summary of the minimum specifications for devices as tabulated below:
Number of WiFi antennas in the client device
Distance and WiFi signal strength between client device and RGW/Mesh AP
Overall WiFi signal congestion/pollution in area
Total number of devices connected to the RGW/Mesh AP
Remarks: As a note, even meeting those minimum requirements, it is not a guarantee that devices connected over WiFi will be able to take advantage of the maximum subscribed speeds due to one or more of the following:
Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.
WHO IS ELIGIBLE FOR THE OFFERINGS AVAILABLE IN ASTRO FIBRE’S SPEED UPGRADE CAMPAIGN?
New and existing Astro customers will enjoy rebates up to RM39/month for 24 months when they subscribe to selected Astro Fibre TV bundles and a FREE speed upgrade for all customers who subscribe within the promotion period.
I HAVE DECIDED TO CANCEL MY MULTIROOM (SMART TV) SUBSCRIPTION A FEW DAYS AFTER SIGNING UP, WILL MY SUBSCRIPTION FEE BE PRORATED?
Yes, the monthly subscription fee will be prorated into your Astro bill.
WHERE CAN I VIEW ALL MY BILL STATEMENTS?
Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.
WHAT HAPPENS IF MY DEVICES ARE FAULTY?
WiFi router and fibre modem will be replaced upon checking and verification by Astro's Contact Centre /installer. It will be replaced without additional charge regardless contract tenure.
WHY AM I SEEING A "ZERO CHARGE' ON MY DISNEY+ HOTSTAR APP?
The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help
CHANGE DIGITAL AUDIO SETTINGS - HD ENABLED BOX
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Settings and press "OK".
STEP 3
Navigate to Digital Audio and press "OK".
STEP 4
Choose your preferred selection and press “OK”.
STEP 5
Select Yes, continue and press "OK" to confirm on the changes.
Otherwise, select No, go back to cancel.
SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - ULTRA / ULTI BOX
STEP 1
Check your current software version on your box.
If the software version updated (Refer to Table 1), proceed to STEP 2.
Table 1
If software version different from Table 1, click here for Software Update guide.
Once software is updated, tune to the impacted channel.
If issue persist, proceed to STEP 2.
STEP 2
Run Test Satellite Frequency.
Click here for the guide.
If Test Pass, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have missing channel".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.
If Test Fail, proceed to STEP 3.
STEP 3
Proceed to Update Satellite Frequency.
Click here for the guide.
Once completed, tune to the impacted channel.
If issue persist, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have missing channel".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.
I HAVE LOGGED IN TO DISNEY+ HOTSTAR WITH MY MOBILE NUMBER ON MY BROWSER BUT I SEE AN ERROR SCREEN ON MY TV (ULTRA OR ULTI BOX); WHAT DO I DO NOW?
Please ensure that your Astro subscription comes with access to Disney+ Hotstar. You may visit astro.com.my/disney to learn more about the Packs that come with Disney+ Hotstar or to check if your Disney+ Hotstar access is activated.
Upon confirmation that your subscription comes with access to Disney+ Hotstar, if you still see an error screen on your TV with your Ultra or Ulti Box when logging in to Disney+ Hotstar, please call our Customer Contact Centre at 03 9543 3838 and an Astro agent will be available to assist you immediately.
CAN 3RD PARTY REQUEST FOR A REFUND?
Refund can only be made by the registered Astro account holders.
However, if you would like to request refunds on behalf of the account holder, you may do so by providing the supporting documents (e.g.: authorization letter, death certificate, 3rd party NRIC copy).
RESTORE FACTORY SETTINGS - HD ENABLED BOX
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Settings and press "OK".
STEP 3
Navigate to Installation Settings and press "OK".
STEP 4
Enter your PIN to access this setting. (Default PIN is 0000).
STEP 5
Navigate to Restore Factory Settings and press "OK".
STEP 6
Navigate to Yes, continue and press "OK" to confirm your selection.
Otherwise, navigate to No, go back to maintain the settings.
STEP 7
Please reboot your box.
STEP 8
New Installation Settings screen will appear.
Click here to follow New Installation Settings guide.
WILL ASTRO BE CONSIDERING A REBATE OR DISCOUNT FOR SOME OF ITS LONG-TERM TENURE CUSTOMERS?
This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.
WHAT IS ASTRO ID?
Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:
My Astro
Astro GO
HBO GO
Disney+ Hotstar
iQIYI
TVBAnywhere+
beIN Sports Connect
SYOK App
AWANI App
Astro Website
Ideaktiv portals
You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).
ERR-204 - REGISTERED DEVICE COUNT REACHED TO MAXIMUM NUMBER
You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
HOW LONG DOES PAYMENT VIA REAL TIME PAYMENT CHANNELS TAKE TO BE POSTED?
Real-time payments are posted almost instantaneously. However, daily system maintenance occurs between 12AM to 3AM - any payment made during this period will be delayed until system maintenance is complete.
CAN I REGISTER FOR AUTO DEBIT AFTER MY ACCOUNT HAS BEEN ACTIVATED?
Yes, you can sign up for auto-debit after your account has been activated via My Astro.
Alternatively, you may also call our Customer Contact Centre at 03-9543 3838 for assistance or to enquire about any current Auto Debit promotions.
I WANT TO REMAIN ON MY EXISTING MOVIES/STARTER PLUS/VALUE PLUS PACKS. CAN I STILL ACCESS DISNEY+ HOTSTAR?
Yes, you will be able to access Disney+ Hotstar even if you remain on your existing Movies/Starter Plus/Value Plus Packs.
HOW DO I VERIFY MY ASTRO ID?
Please follow the steps below to verify your Astro ID:
CAN I MAKE PAYMENT WITHOUT MY ASTRO BILL STATEMENT?
Some of our payment partners require payees to scan the barcode on the statement to make payment. Always bring your Astro bill statement when making payment over the counter.
WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO & BROADBAND?
Astro & Broadband comes with 24-month contract commitment.
I HAVE ADDED A NETFLIX ACCOUNT TO MY ASTRO BILL. DO I NEED TO PERFORM ANY ACTIVATION?
By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.
I'VE PREVIOUSLY REGISTERED FOR AUTO-DEBIT PAYMENT. HOW DO I UPDATE MY PAYMENT DETAILS?
Please update your auto-debit payment details via My Astro Portal.
HOW DO I GET MY REFUND?
For payments made using credit cards, refunds will be reversed back to the respective card. Whilst payment made by cash and online banking will be made to the account holders bank account.
You may submit your request via Feedback Form with below information details based on your payment method.
Please choose below option in the Feedback Form:
Category: I would like to request for refund
Sub Category: Request for Refund
1) Refund via Bank transfer:
Bank Name:
Bank Account Number:
*Note: Please confirm your bank account details and ensure it's correct
2) Refund via Foreign bank:
Bank Name:
Bank Account Number:
Bank Swift Code:
IBAN Code:
Currency: Eg: Dollar/Yen etc
*Note: Please confirm your bank account details and ensure it's correct
3) Credit Card:
Credit Card Number:
ONLY last 4 digit credit card updated with Astro account
*Note: Please confirm your credit card details and ensure it's correct
MUST I GET AN ULTRA/ULTI BOX TO SUBSCRIBE TO THESE NEW PACKS?
Customers with HD boxes can subscribe to the All-New Astro Pack without a box upgrade except if the customer request to move to OTT bundled pack which is mandatory to upgrade to Ulti or Ultra.
Note: OTT is referring to either Netflix, D+H or both.
MY ACCOUNT IS DISCONNECTED HOW DO I RECONNECT MY ACCOUNT?
To reconnect your Astro account, please check your Account status, Bill Summary and pay on Astro Quick Pay. Your disconnected services will resume within 1 hour after you have paid your "Total Overdue Charges"
I DO NOT HAVE AN ASTRO ID YET. CAN I STILL USE THIS SERVICE?
No, you need to have an Astro ID to enjoy the features.
I RECENTLY GOT AN ULTI BOX, WILL ASTRO REQUIRE ME TO SWAP MY BOX IF I SUBSCRIBE TO THE NEW PACKS?
No, if you already have an Ulti box you will not be required to swap the box to enjoy the new packs. However, if you would like to access 4K UHD content, you may upgrade to Ultra Box. Installation and activation fees will be chargeable depending on your package selection.
WHY IS THIS ACTIVITY BEING CARRIED OUT?
We want to ensure that only the authorised account owner can have access to their Astro account. This activity ensures that only you can log in and access all the details tied to your Astro account.
ARE ALL THESE STREAMING APPS AVAILABLE ON THE ULTRA AND ULTI BOX?
All streaming apps willbe made available on the Ultra Box first, followed by the Ulti Box. If youwould like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 forassistance.
WHAT IS ASTRO FIBRE?
Astro Fibre is Astro’s own internet service that enables you to enjoy Astro content while staying connected with high-speed fibre broadband. Customers can enjoy substantial savings by choosing your desired broadband speed to accompany your Astro TV packages. Customers can choose from two types of Astro Fibre offering:
Astro Fibre Bundle offers the best value proposition of 50Mbps to 800Mbps high-speed broadband bundled with Astro TV content packages including access to leading streaming services, creating a one-stop entertainment solution for its customers.
Astro Fibre is a standalone high-speed broadband service of 100Mbps to 800Mbps offering a powerful WiFi system leveraging the latest WiFi 6 router and a flexible mesh proposition.
I HAVE ISSUES SECURING MY ASTRO ID / LINKING MY ASTRO ID TO ASTRO ACCOUNT. WHAT SHOULD I DO?
Please make sure that:
You are inserting the correct account holder's information while linking, ie: I/C number, passport number, Astro account number or Smart card number.
You are linking to an Astro account (NJOI customers will not be able to log into Astro GO).
Your Astro account is not currently linked to any other Astro ID. If your Astro account is currently linked to another Astro ID, you will see a red notice.
To find out which Astro ID is currently linked to your account, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps
TIME - ROUTER CISCO/LINKSYS
You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.
1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the blue port at Cisco Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.1 and below page will appear.
4. Type the Username and Password as below. Then click OK. (These are the defaults, if you have done previous configuration on your router the password may be different).
Username: admin
Password: admin (or time123)
5. The router's web-based setup page should now appear. Please follow below steps for the configuration.
i. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.
ii. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.
iii. Leave the Channel Width set to 20MHz Only.
iv. Click the drop-down arrow for Channel, then select your desired channel.
Choose between 1 until 11 (Suggested 1,6,11).
v. Click Save Settings to apply your changes. Router will auto reboot and connection re-establish after few minutes.
BLANK SCREEN / NO VIDEO / BLUE SCREEN / NO SIGNAL - HD ENABLED BOX
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2A
Unplug the HDMI cable from your box and plug it back in securely. Do select the correct TV input.
STEP 2B
If you are connecting using RCA cable, please unplug the RCA cable from your box and plug it back in securely.
STEP 3
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.
STEP 4
Turn on your box. You should no longer be experiencing this problem. If issue remain, replace to another HDMI cable.
If no improvement seen, please submit the issue in our Feedback Formand attach a picture of your smart card number for assistance.
I HAVE PURCHASED DISNEY+ HOTSTAR DIRECTLY VIA THE APP/WEBSITE BUT I AM ALSO ENTITLED TO DISNEY+ HOTSTAR VIA MY ASTRO SUBSCRIPTION; CAN I LINK IT TO MY ASTRO ACCOUNT?
Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription.
WHAT ARE THE BENEFITS OF PERFORMING THE EKYC VERIFICATION?
This convenient option allows you to complete your registration without the need to provide hard copy documents physically to the sales agent. The identity verification process helps to secure your Account and protect it from unauthorised usage.
HOW LONG DO I HAVE TO COMPLETE MY EKYC VERIFICATION?
Once you have received the eKYC link, you need to complete the verification within 3 days.
HOW SECURE IS MY DATA THAT IS PROCESSED IN EKYC?
Your documents will be handled in compliance with standards set by PDPA (Personal Data Protection Act 2010) and will not be used for other means without your specific consent.
NETWORK CONNECTION NOT AVAILABLE (NCNA) - ULTRA BOX / ULTI BOX
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to SETTINGS and press "OK".
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Navigate to Network Diagnostics and press "OK" .
STEP 5
Please ensure the Tunes service multicast status is Multicast Up.
If the status is Multicast is Not Available, please reboot the decoder and router before verifying this status.
If issue persists, please submit the issue on our Feedback Form with error details and attach a picture of your Network Diagnostics.
