Sign Up and Install Astro / Broadband | Sign Up and Install Astro / Broadband.

Astro

Now you can enjoy amazing new Astro TV packs.

Our all-new curated Astro TV packs have been redesigned to bring what you love.

 

TV Pack   New Installation Change Existing Package    

Explore our TV Pack which includes a variety of entertainment channels.

New Installation Change Existing Package    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /month
View Channel List

The must-watch local and international content made for everyone in the family.

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /month
View Channel List

The best local & international cartoons & educational entertainment.

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /month
View Channel List

Global movies and series packed with action, drama and big thrills.

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /month
View Channel List

Latest breaking news & current affairs whilst you discover secrets of the world.

Sports Pack
Sports Pack
RM99.99 /month
View Channel List

Witness every major league & live sports events, plus family entertainment.

Epic Pack
Epic Pack
RM199.99 /month
View Channel List

The ultimate all-in-one entertainment with movies, sports & a variety of streaming apps.

 
 

100Mbps Astro Fibre   New Installation Change Existing Package    

Good for working from home and streaming. Get connected at 100Mbps and enjoy uninterrupted streaming, gaming, and browsing.

New Installation Change Existing Package    
❯ ❮
100Mbps
100Mbps
RM99.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   New Installation Change Existing Package    

Ideal for small families for 4K streaming & gaming. Get connected at 500Mbps and enjoy fast and stable internet for all your needs.

New Installation Change Existing Package    
❯ ❮
500Mbps
500Mbps
RM149.00 /month
Without TV Channel

FREE Modem

FREE WiFi-6 Router

Unlimited data

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   New Installation Change Existing Package    

Perfect for medium-sized families for work and play. Get connected at 1Gbps and experience ultra-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
1Gbps
1Gbps
RM229.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   New Installation Change Existing Package    

Ultimate high-speed internet for everyone and everything. Get connected at 2Gbps and enjoy lightning-fast internet speeds.

New Installation Change Existing Package    
❯ ❮
2Gbps
2Gbps
RM319.00 /month
Without TV Channel

FREE Modem

FREE WiFi-7 Router

Unlimited data

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /month
View Channel List
What is included?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /month
View Channel List
What is included?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /month
View Channel List
What is included?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /month
View Channel List
What is included?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /month
View Channel List
What is included?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 
Njoi

FREE lifetime entertainment.

The NJOI HD Box, comes packed with free 15+ TV channels & 10+ radio channels for a variety of entertainment from local, international, kids, latest news and sports channels!

Njoi

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.

 

Njoi

Pictures for illustration only.

Enjoy free access to 15+ TV channels & 10+ radio channels.


* Subject to Astro terms & conditions.

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.

Including installation.

njoi
New Decoder & Satellite Dish
RM415.00

New decoder complete with satellite dish & cabling.

Including installation.

 
 
 
Unifi
unifi-logo

100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

❯ ❮
Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

❯ ❮
Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 
MaxisONE Fibre Internet

Enjoy better WiFi experience built for you by Maxis

Get a superfast fibre paired with mesh WiFi for better coverage and optimised by Maxperts to fit your home size and internet needs.

 

Maxis Business Fibre   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Maxis Business Fibre
100Mbps
RM119.00 /month

Supports up to 2-3 users on 5 devices.

Maxis Business Fibre
100Mbps + Fixed IP
RM319.00 /month

Supports up to 2-3 users on 5 devices.

Fixed IP.

Maxis Business Fibre
300Mbps
RM179.00 /month

Supports up to 6 users on 10 devices.

Maxis Business Fibre
300Mbps + Fixed IP
RM379.00 /month

Supports up to 6 users on 10 devices.

Fixed IP.

Maxis Business Fibre
500Mbps
RM219.00 /month

Supports up to 10 heavy users on multiple devices.

Maxis Business Fibre
500Mbps + Fixed IP
RM419.00 /month

Supports up to 10 heavy users on multiple devices.

Fixed IP.

Maxis Business Fibre
1Gbps
RM299.00 /month

Supports up to 10 power users on multiple devices.

Maxis Business Fibre
1Gbps + Fixed IP
RM499.00 /month

Supports up to 10 power users on multiple devices.

Fixed IP.

 
 

100Mbps Maxis Home Fibre   

Good for Working From Home and streaming.

❯ ❮
Maxis Home Fibre
100Mbps
RM89.00 /month

Free WiFi-6 Router

Maxis Home Fibre
100Mbps + Voice Unlimited
RM99.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

300Mbps Maxis Home Fibre   

Suitable for full HD streaming & browsing.

❯ ❮
Maxis Home Fibre
300Mbps
RM99.00 /month

Free WiFi-6 Router

Maxis Home Fibre
300Mbps + Voice Unlimited
RM109.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

500Mbps Maxis Home Fibre   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Maxis Home Fibre
500Mbps
RM149.00 /month

Free WiFi-6 Router

Maxis Home Fibre
500Mbps + Voice Unlimited
RM159.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

1Gbps Maxis Home Fibre   

Perfect for medium-sized families for work and play.

❯ ❮
Maxis Home Fibre
1Gbps
RM249.00 /month

Free WiFi-6 Router

Maxis Home Fibre
1Gbps + Voice Unlimited
RM259.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 

2Gbps Maxis Home Fibre   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Maxis Home Fibre
2Gbps
RM319.00 /month

Free WiFi-6 Router

Maxis Home Fibre
2Gbps + Voice Unlimited
RM329.00 /month

Free WiFi-6 Router

Unlimited voice call

 
 
 

Nationwide Installation

 

Applying for

Astro  Njoi  UniFi  Maxis 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


WHAT WOULD MY ACCOUNT NUMBER LOOK LIKE?

Your Astro account number is a 10-digit combination 
E.g: 08XXXXXXXX


HOW DO I ACCESS ASTRO CHANNEL 200?

You may access it by pressing "200' on your Astro remote control whilst watching TV.


TEST SATELLITE FREQUENCY - ULTRA AND ULTI BOX

STEP 1  

On your remote, press the HOME button.

STEP 2

Navigate to SETTINGS icon and press "OK".

‍

STEP 3  

Navigate to Manage Satellite Frequency and press “OK”.

STEP 4

Choose Test Satellite Frequency and press “OK”.

STEP 5  

Choose "Confirm" to continue Test Satellite Frequency and press “OK”.

‍

STEP 6  

Satellite Frequency Test progress screen will be displayed.

‍

STEP 7  

The test result will be displayed once completed.


CAN I CANCEL MY PLUG & PLAY BOX SUBSCRIPTION IF I HAVE RECEIVED MY PLUG & PLAY BOX AND ASTRO SIM CARD?

Yes, provided that your Plug & Play Box has not been activated and no later than 7 days upon receiving both the Plug & Play Box and Astro SIM card. In the event that you have activated your Plug & Play Box and wish to cancel, a contract penalty fee will apply.

We will reach out to you for a suitable time to pick up the Plug & Play Box and Astro SIM card.


WHAT INFORMATION IS REQUIRED TO PAY MY ASTRO BILL?

You would need your 10-digit account number and your email address.


WHAT IS ASTRO FIRST?

The New Astro First serves as the one-stop, ultimate home cinema offering the biggest and latest local and international blockbuster films where you can:-

  • Enjoy value for money viewing for local and international movies from only RM15* per movie or RM17* for UHD movies (*excluding tax).
  • Stream each rented movie for as many times as you like within 48 hours* (*unless stated otherwise) anytime, anywhere via On Demand on your Astro Box or Astro GO.
  • Watch local/regional movies or international movies from Hollywood studios as recent as 2 weeks or 3 months respectively from Malaysia's cinematic release, in addition to exclusive titles only available on Astro First.


I HAVE MADE A PAYMENT TO THE WRONG ASTRO ACCOUNT, HOW DO I CORRECT THE MISTAKE?

Photograph or scan your payment receipt, and send it to one of our contact platforms found here.


WHY AM I GETTING ID INCORRECT / ID NOT CLEAR WHEN TRYING TO COMPLETE MY EKYC?

Please ensure that you are using the correct ID for eKYC submission.

For Malaysians :

1. Please ensure you are using MyKad or MyTentera.

2. Capture the front and back of your ID.

3. Ensure that there is no glare when capturing the photo.

4. Ensure that are capturing it in a bright room to have the highest picture quality.

5. Please do not cover your ID when capturing it, as it may impact the OCR Optical Character Recognition accuracy.

‍

For Malaysian Permanent Resident and Other Nationality :

1. Please use Passport only.

2. Please capture your whole passport, which has your personal information on it and your signature.

3. Ensure that there is no glare when capturing the photo.

4. Please do not cover your ID with your when capturing it, as it may impact the OCR  Optical Character Recognition accuracy.


HOW DO I KNOW IF MY NEW PACK INCLUDES NETFLIX?

If Netflix is included as part of your Astro pack, you will find it in My Astro app 

where you will be able to manage all the streaming apps you are entitled to.  

Netflix will also be included in your Astro bill under “Monthly Charges”  

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.


SLOW BROWSING AT CERTAIN WEBSITE - MAXIS

We would need you to  run few tests in order for us to understand your issue and to assist you in fixing the problem.

You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

  1. Please run each of  the tests according to your your Laptop/PC Software.
  2. Compile the pictures / screenshots of  your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
    • List of websites effected.
    • Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
    • Run the Traceroute Test - Please click here for Traceroute Test guideline.
    • Run the Ping Test -  Please click here for Ping Test guideline.
  3. Once you/ve gathered all the results, kindly send them all through the Feedback Form below.
 

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


HOW DO I VIEW MY CURRENT SUBSCRIPTION/THE CHANNELS AND PACKAGES THAT I CURRENTLY AM SUBSCRIBED TO?

1. Tune to channel 200 - select on "MyAccount"

 

2. Select "View Channel Listing" and press "OK".


ADD NEW PROFILE

STEP 1
On your remote, press the Home button and the home menu will be displayed on your screen.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed.



STEP 4
Navigate to Add Profile.



STEP 5
Choose your Profile.



STEP 6
Input the Profile Name and navigate to DONE.



STEP 7
Choose the Age Group of the new profile and press "OK".



STEP 8
Your new profile will be shown in the Profile Selection Screen.


WHO CAN ACCESS DISNEY+ HOTSTAR ON THE ULTRA BOX?

Customers with a Movies subscription via Movies, Premium 1, Premium 3 or Platinum Packs will be able to access Disney+ Hotstar on the Ultra Box and Ulti Box. Alternatively, customers can add on the 3-months Disney+ Hotstar pass for only RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.


CHANGE DIGITAL AUDIO SETTINGS - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to Digital Audio and press "OK".

STEP 4    

Choose your preferred selection and press “OK”.

STEP 5    

Select Yes, continue and press "OK" to confirm on the changes.        

Otherwise, select No, go back to cancel.


I HAVE TWO ASTRO IDS; WHICH ONE DO I USE TO LOG IN TO THE ASTRO FIBRE APP?

Please use your Astro ID that was registered with your Astro Fibre subscription to log in to the Astro Fibre App.


IS THERE A MINIMUM SUBSCRIPTION FEE IN ORDER FOR ME TO MAINTAIN MY PVR BOX?

To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).


WHAT IS MULTIROOM (SMART TV)?

Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.


DISABLING BAND STEERING - HUAWEI K562E

Huawei K562e

Disabling band steering means that there will be two frequency bands available for the users - 2.4GHz and 5GHz.
 

Note: Band Steering is called Dual-band Combination in the router web interface.
 

  1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
  2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
  3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.



5. At the top of the page, click Wi-Fi to configure the WiFi parameters.



6. Click on Dual-band Combination button to disable the Band Steering.



7. Set the Wi-Fi name and Wi-Fi Password for both 2.4GHz and 5GHz bands based on your preference. Then click "Apply" for the changes to take place.



8. Kindly ensure to reconnect your WiFi according your new WiFi name and password.


CAN CUSTOMERS REQUEST TO HAVE BOTH THE PAPER BILL AND E-BILL AT THE SAME TIME?

No, customers are only allowed to choose ONE billing option (either Paper Bill or E-bill or SMS bill). However, customers who opted for Paper Bill will still be able to check their bills through Astro Self-Service Portal, IVR, Channel 200 and WhatsApp.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    MAXIS - TECHNICOLOR ROUTER

    1. Please standby  computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.254 and below page  will appear.

    If below box appear, please enter required details:

    USERNAME: Administrator

    PASSWORD: (ACCESS KEY AT THE RGW STICKER)

    (These are the defaults, if you have done previous configuration on your router the password may be different)

    4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.

    A. Select "Home Network".

    B. Click "WLAN: SSID" to proceed to next screen.

    C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.

    D. Please choose channel with lesser number of usage.

    Example in below case, you may choose channel 4.

    5. To configure wireless channel, please proceed with below steps.

    A. Select "Home Network".

    B. Click "WLAN: SSID" to proceed to next screen.

    C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.

    D. Please ensure below items:

    i. WLAN Enable: Tick

    ii. Interface Enable: Tick

    iii. Change the Channel Selection to Manual

    iv. Change the wireless Channel based on Step 4(D).

    v. Once completed the selection, click the "Apply" button.

     


    HOW DO I TERMINATE MY ASTRO SUBSCRIPTION?

    We are sorry you are thinking of leaving us.

    If you wish to cancel your Astro subscription, kindly do take note of the information below if your account is still within contract period,

    • Termination Request must be completed by the account holder.
    • You need to settle the outstanding balance and penalty (if any).
    • All Termination Request require a 30-day notice period.


    WHAT ARE THE OTHER BILL DELIVERY METHODS AVAILABLE THAT I CAN SWITCH TO?

    You may switch to E-mail Billing or Paper bills to be notified of your bill and make payment. Kindly note that if you select to have Paper Bills, you will be charged a RM10 fee per bill.


    HOW DO I SWITCH MY BILL DELIVERY METHOD?

    There are two ways for you to switch your preferred bill delivery method:

    ‍

    A. Customers can manage their account via the My Astro Portal by following these easy steps:

    1. Visit www.astro.com.my
    2. Select “My Account”, then select “Manage Account”
    3. Log in to My Astro Web using your Astro ID
    4. Select “Account” 
    5. Under “Billing”, click on “Bill Delivery Method”
    6. Choose your preferred bill delivery method, then click “Proceed”

     

    B. Customers can also manage their account via Astro’s mobile application, the My Astro app by following these easy steps:

    1. Open the “My Astro” app on your smartphone. If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
    2. Log in with your Astro ID
    3. Select “Account” in the navigation bar
    4. Select “Bill Delivery Method”
    5. Choose your preferred bill delivery method, then click "Proceed

     


    WHAT CAN I DO IF I HAVE MISSED THE 3 DAYS WINDOW PERIOD TO COMPLETE EKYC VERIFICATION?

    The eKYC link is only valid for 3 days to complete the eKYC verification process. You will be required to submit a fresh Astro account application.


    ADD CHANNEL TO FAVOURITE LIST - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Guide.

    STEP 3  

    Select the channel you would  like to add to favourite list and press "OK".

    ‍

    STEP 4  

    Select "Add to Favourites" and press "OK".

    STEP 5

    You are successfully added the channel to favourite list when this screen appears.

    STEP 6

    Your selected channel will have a heart tagging after added as favourite.


    WHAT WILL HAPPEN THEN IF I REFUSE TO PAY MY BILL?

    If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.

    Find out more about the reconnection fee here.

     


    REFRESH SIGNAL OF YOUR ASTRO BOX

    Please ensure to put your box on standby mode to refresh the signal.

    a. Using IVR
       ​1. Dial 03-95433838 and select you preferred language.
       2. Select Account Related.

       3. Select Technical Assistance.

       4. Select Refresh Smartcard.


    b. Using MyAstro web
      
    STEP 1
    Go to https://myastro.astro.com.my/ in your web browser.

    STEP 2
    Keyin your Email / Mobile number and password. Then, press "LOG IN".
     
    STEP 3
    Click on TV pack.
     

    STEP 4
    Choose Main Room for the Primary Box; else choose Multiroom (If any).
     

    STEP 5
    Click on "Refresh" to refresh signal on your box. 

    For Main Box      

    For Multiroom

    STEP 6
    After tap the Refresh, below notification will be displayed as below.

    For Main Box 

    For Multiroom

    c. Using My Astro App

    STEP 1
    Open My Astro App and click "Login".

     

    STEP 2
    Keyin your Email / Mobile number and password. Then, press "LOG IN".

     

    STEP 3
    Go to "Account".

     

    STEP 4
    Scroll down to "TV pack" and click on it.

     

    STEP 5
    Choose Main Room for the Main Box; else choose Multiroom (If any).

     

    STEP 6
    Tap on "Refresh" to refresh signal on your box. 

     

    STEP 7
    After tap the Refresh, below notification will be displayed as below.

     


    I DO NOT HAVE AN ASTRO ID. HOW CAN I GET ONE?

    Create your Astro ID anytime by following these simple steps: 

    • Step 1: Fill in your details at astro.com.my/astroID


    I AM AN ASTRO CUSTOMER BUT I SUBSCRIBED TO DISNEY+ HOTSTAR DIRECTLY; CAN I TRANSFER MY DIRECT SUBSCRIPTION TO ASTRO AND ENJOY BUNDLE PACK DEALS?

    We are not able to transfer your existing Disney+ Hotstar access. To enjoy our bundle rates with one of our packages, simply sign up or renew your subscription to any of our new Packs for even better value and savings. Please visit astro.com.my to find out more. 


    PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP (S32) - HD ENABLED BOX

    STEP 1
    Switch off the power for your box and  make sure that the adapter's power light is off.

    STEP 2
    Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

    STEP 3
    Wipe the Smartcard's gold chip clean using a dry soft cloth.

    STEP 4
    Make sure the gold chip is facing upwards and reinsert it all the way in.

    STEP 5
    Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 6
    Turn on your box. You should no longer be experiencing this problem.
    If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

     


    AM I STILL ENTITLED FOR MULTIROOM DISCOUNT IF I WOULD LIKE TO TRANSFER OF EQUIPMENT OWNERSHIP / SPLIT OF EQUIPMENT OF MY ACCOUNT?

    Multiroom discount rates will be removed upon splitting the account.


    SLOW BROWSING AT CERTAIN WEBSITE - ALLO

    We would need you to  run few tests in order for us to understand your issue and to assist you in fixing the problem.

    You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

    1. Please run each of the tests according to your your Laptop/PC Software.
    2. Compile the pictures / screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
      • List of websites effected.
      • Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
      • Run the Traceroute Test - Please click here for Traceroute Test guideline.          
      • Run the Ping Test - Please click here for Ping Test guideline.
    3. Once you've gathered all the results, kindly send them all through the Feedback Form below.


    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.


    I HAVE SUBSCRIBED TO DISNEY+ HOTSTAR AS AN ADD-ON OPTION (3-MONTHS PASS); WILL I BE ABLE TO SIGN UP FOR A TV PACK WITH DISNEY+ HOTSTAR ENTITLEMENT?

    Yes, you can. If you are an existing Astro customer with the Disney+ Hotstar add-on option, your Disney+ Hotstar add-on option will be converted without any early termination charge upon your successful re-contract to eligible bundle packages. 


    BLANK SCREEN / NO VIDEO / BLUE SCREEN / NO SIGNAL - HD ENABLED BOX

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2A

    Unplug the HDMI cable from your box and plug it back in securely. Do select the correct TV input.

    STEP 2B

    If you are connecting using RCA cable, please unplug the RCA cable from your box and plug it back in securely.

    STEP 3

    Switch on the power for your box and make  sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 4

    Turn on your box. You should no longer be experiencing this problem. If issue remain, replace to another HDMI  cable.        

    If no improvement seen, please submit the issue in our Feedback Form and attach a picture of your smart card number for assistance.


    MAY I REQUEST A REFUND OF THE CREDIT BALANCE IN MY ASTRO ACCOUNT?

    You may utilise your credit balance to offset future billing on your Astro account, or contact us here for further enquiries.


    ARE THERE ANY DOWNSIDES TO USING A MESH WIFI NETWORK?

    Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.

    ‍

    The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.

    ‍

    If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house. 

    ‍

    Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will  not perform as  optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.


    WHAT SHOULD I DO IF I HAVE YET TO RECEIVE MY PLUG & PLAY BOX?

    You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.

    If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.


    HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

    From Channels 480 (Astro First):

    1. ‍Go to channel 480
    2. Search for the Movie title or Series and press “OK” button from Astro remote control;
    3. Choose how to purchase via WhatsApp or SMS.
    4. Enter the Pin Code

    Purchase via Whatsapp

    1. ‍Go to channel 480‍
    2. Whatsapp the “movie code” to 03-9543 3838 
    3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
    4. Type “1” to confirm
    5. The reply will direct you to the entitlement channel accordingly

    Purchase via SMS

    1. ‍Go to channel 480‍
    2. SMS the “movie code” to 32999 ‍
    3. The SMS confirmation reply will direct you to the entitlement channel accordingly

    *SMS service is available for Maxis, Celcom, Digi and U Mobile only.

    ‍

    From Beyond PVR On Demand interface:

    1. Press the “Home” button on the Astro remote control
    2. Select “On Demand” and press the “OK” button from the Astro remote control
    3. Scroll to “Store” and search for the Movies/series
    4. Select “Buy” and enter Pin Code. 

    ‍

    From Ultra/Ulti On Demand interface:

    1. ‍Press the “Home” button on the Astro remote control 
    2. Scroll to the Store tab
    3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
    4. Select “Rent” and enter Pin Code

    ‍

    From Astro Go app (purchases only applicable for Android devices): 

    1. ‍Download the Astro Go app from the Google Play store.
    2. Create an ID and link your account / proceed to log in if you have linked your account
    3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
    4. Select “Rent” and enter Pin Code

    *The default pin code is 0000 if you have not pre-set it.


      CAN I CANCEL MY ASTRO & BROADBAND SUBSCRIPTION BEFORE SERVICE ACTIVATION?

      Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.


      ASTRO FIBRE - HUAWEI K562E

      Huawei K562e

      1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

      2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

      3. On the address bar, type http://192.168.100.254 and below page will appear.

      Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

      Username: user

      Password: user

      4. Once you have successfully logged in, the router's web-based setup page will appear.

      5. At the top of the page, click More to configure the WiFi parameters.

      6. From the left menu, select WLAN and choose Wi-FI Advanced Network to access the screen below.

      7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

      8. Then, click "Apply" for the changes to take  place.

       


      WILL I BE CHARGED AN 8% SERVICE TAX ON THE SWITCHING FEE FOR A FUTURE-DATE ORDER THAT FALLS ON OR AFTER 1ST MARCH 2024?

      Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
       


      WHERE CAN I GET MORE INFORMATION ABOUT THE ONE-TIME BILL ADJUSTMENT?

      Please refer to these FAQs for more information.


      WHAT IS THE DISNEY+ HOTSTAR VIA ASTRO OFFER?

      Customers subscribing to the following Astro packs will get to automatically enjoy Disney+ Hotstar as part of their newer, bigger and better packs

      • Movies Pack
      • Movies Plus Pack
      • Premium 1
      • Premium 3
      • Platinum Pack
       

      Customers with any of the above subscriptions with an Ultra or Ulti Box will also be able to enjoy Disney+ Hotstar on their big screen TV via their Astro Box, in addition to disneyplushotstar.my  and the mobile app. Please click here on how to access Disney+ Hotstar on the Ultra/Ulti Box.

       

      Astro customers who are not on the above Packs may upgrade to the Movies, Movies Plus, Premium 1, Premium 3 or Platinum Pack to receive access to Disney+ Hotstar at no additional cost. Alternatively, customers may visit www.astro.com.my/disney to subscribe to Disney+ Hotstar Premium through a 3-month plan via Astro at RM54.90 (NP: RM79.90 quarterly, Astro customer may see up to 30% savings in their Disney+ Hotstar Premium subscription)

       

      For more information, please visit www.astro.com.my/disney. If you need further help, please WhatsApp “DH Help” to Astro or call them at 03-9543 3838 for assistance.


      WILL I BE ABLE TO ACCESS NETFLIX ON TV FROM MY ASTRO BOX?

      Yes. Astro customers will soon be able to enjoy seamless access to Netflix on their connected Ultra and Ulti Boxes. Look out for more details then! Register your interest via https://astro.com.my/Netflix


      HOW DO I PROVIDE FEEDBACK IF THE APPLICATION DOESN'T WORK?

      For app, you may go to "Manage' > "Support' section and  provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

      For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

      For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.


      RESTORE FACTORY SETTINGS - ULTRA BOX / ULTI BOX

      STEP 1    

      On your remote, press the Home button and the menu will be displayed on top of your screen.

      STEP 2    

      Navigate to Settings.

      STEP 3    

      Navigate to Restore and press "OK".

      STEP 4    

      Navigate to Restore Factory Settings and press "OK".




      STEP 5

      Enter your PIN to access this setting. (Default PIN is 0000).

      STEP 6    

      Navigate to Restore and  press "OK" to  confirm your selection.    

      Otherwise, navigate to Cancel, go back to remain the settings.

      STEP 7    

      Please wait while the box restoring defaults and will reboot once complete.

      STEP 8    

      Your box will automatically restart and display this screen.

      Click here to follow New Installation Settings guide for Satellite

      Click here to follow New Installation Settings guide for Plug and Play


      CAN I RESCHEDULE THE TECHNICAL VISIT APPOINTMENT?

      Rescheduling must be done at least 1 hour prior to the original appointment time.


      WHAT ARE THE NEW ADJUSTMENTS, AS OF 9 FEBRUARY 2023?

      We are thrilled to announce that as part of your subscription, you are able to enjoy exclusive coverage of live matches in HD on Astro channels, On Demand and Astro GO! This means that you'll have access to all the latest games, highlights, and analysis, right at your fingertips.

      With this new addition, you'll be able to follow your favourite teams and players closer than ever before, keeping you up-to-date with all the action on and off the field. Whether you're a die-hard fan or a casual spectator, this new content is sure to provide you with endless hours of entertainment.

      To ensure that we continue offering the best choice in sports content, our Sports Pack will now be priced at RM104.99/month (for 12 months contract) or RM99.99/month (for 24 months contract) and Premium Pack 1 will now be priced at RM139.99/month (for 12 months contract) or RM129.99/month (for 24 months contract) starting 9 February 2023, and this applies to all new customers. 

      Note that there will no changes for existing Sports Pack & Premium 1 customers in 24 or 12 month contract being renewed before 1st June 2023.

      We appreciate your continued support and can't wait for you to experience this exciting new addition to your Sports Pack subscription.

      Please refer to the table below for the full revised pricing for the following packs:

      We hope you continue to enjoy your Astro experience with us.
       


      WHAT ARE THE PAYMENT METHODS AVAILABLE TO MAKE THE ADVANCE PAYMENT?

      Advance payment can be made via credit/debit card or online banking.


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