We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

Only new and existing Astro Fibre customers with the latest RG21 router can use the Astro Fibre app.

No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.

Astro is no longer updating the software in non-Ultra/Ulti Boxes as they have reached their end-of-life cycle. Therefore, non-Ultra/Ulti Boxes will maintain their current classification systems. Nonetheless, you may refer to content.astro.com.my for all the updated age ratings. Please refer to the table below to see the difference in classification systems between our platforms:

For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ Hotstar (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.

Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ Hotstar for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.

ransfer of Equipment Ownership

A request to transfer the equipment’s ownership from the existing account holder to a new account holder. ‍

Note: Transfer of Equipment Ownership is not applicable for IPTV and NJOI account.

Merge of Equipment

A request from the account holder to merge the equipment from two different accounts into one account, provided the equipment must be within the same service address and registered under the same accountholder’s name.

Split of Equipment

A request from the account holder to split the equipment from one account to two different accounts and registered under the same account holder’s name.

No, you will not be charged 8% Service Tax for paper billing option.

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

The PVR comes with a 12 months warranty from the date of activation.

You may check your bills and outstanding via:

• Channel 200 from your Astro Box.
• Astro Self Self-Serve Portal or MyAstro App via this link.
• WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.

For existing Astro Fibre customers with the WiFi 6 Huawei K562e router, youwould need to upgrade to the latest RG21 router in order to access the AstroFibre  with a one-off fee of RM300 (excluding SST). For any enquiries, please contact our Customer ContactCentre at 03 - 9543 1543and an Astro agent will be available to assist you immediately.

Astro GO is a free streaming companion app for all Astro customers to enjoy their favourite shows and channels on their smartphones, tablets, and computers - anytime, anywhere in Malaysia. Astro customers with an active Pay-TV subscription can link their accounts to watch corresponding on demand and TV channels available on Astro GO as part of their subscription.

We have taken into account customer feedback when introducing these new packs. While we understand the value customers see in purchasing their preferred channels individually, the packaging of media drives the economies of scale necessary to offer content at an affordable price to all our customers.

Other than the New Astro Packs that offer great value, customers may purchase selected channels or packages as content add-on such as Korean Pack, Horror Pack etc.

1. Power reset (on & off) your Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.

6.Click "GO", and the test will begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)

7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).

8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".

You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

1. Cancel your existing subscription with Netflix  

1. Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  

1. To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  

1. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

You will need to have an Astro subscription before you can subscribe to Disney+ Hotstar as an add-on service via Astro or enjoy any Astro bundle promotions. Please click here to subscribe to our Movies, Premium 1, Premium 3 or Platinum Pack to enjoy all your favourite Global and Malaysian hits for even better value and savings!

While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..

Example:

As single SSID is used, the device may remain on a weak 5GHz network  instead of switching over to stronger 2.4GHz network.

Some of our payment partners require payees to scan the barcode on the statement to make payment. Always bring your Astro bill statement when making payment over the counter.

Settlement of total outstanding balance is to be made prior to any of the request.

You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.

Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.

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STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.

1. Via Television

    a) Ultra Box

• Press the “Home” button and scroll to “Settings” > “Wi-Fi/Ethernet” > “New Wi-Fi Connection”

• Allow the Ultra Box to scan the Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password

• Once you are connected, your Home screen will now show “tabs” where you can now enjoy Video On Demand

‍

o  “Catch-up” missed episodes from ongoing programmes

o  Binge-watch full seasons from “Boxsets”

o  Choose the your favourites from “Movies”, “Kids” and more

‍

2. Mobile/Portable devices

(a)  Just head to the Google Play Store, Huawei App Gallery or Apple App Store here, search for “Astro GO” and download Astro GO on iOS and Android devices. Login to watch on demand and other ASTRO channels based on your subscription.

Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

From General Tab, take a look at the Current Entry Point Name for the LNB type of your input source.

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

1. Try  loading the site on a different device.

  Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

  If the website doesn't load on another device, the problem is either with the network or the website itself.

2. Restart your computer.

  Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.

3. Try loading the site in a different browser.

  There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.

4. Temporarily disable your antivirus program.

  Your antivirus software may be interfering with your ability to load certain websites.

  Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.

5. Reset  your modem and router.

  Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.

6. Check  your computer's date and time settings.

  If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

  Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

In the  event the problem persists, please provide below details for further  escalation:

  i. List of websites effected.          

  ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  

  iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.          

  iv. Run the Ping Test -  Please click here for Ping Test guideline.

 Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.

No, the PVR service fee is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions only.

We would recommend the following browsers for a smooth verification process:

• Google Chrome

• Microsoft Edge

• Mozilla Firefox

• Safari

Access Astro GO via:

1. Astro GO app
   • Download the Astro GO app on your device by clicking here. Please ensure that you have the latest updated version to enjoy new features.
   • For Huawei devices, head over to App Gallery to download the Astro GO app. Currently the supported devices and operating systems are as below:
     • Device Support: Huawei  P40
     • Platform requirement: EMUI  10.1 & above
2. Astro GO on web browser
   • Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my
3. Access Astro GO app via a QR code on Channel 200 from your Astro Box
   • Turn on your Astro Box*, go to Channel 200, scroll down to the Astro GO tab and scan your unique QR code**. Click here for additional information on this feature.
   • *Channel 200 is only available for non-Plug & Play Astro Boxes.
   • ** We encourage use of your Device's built-in camera to scan the QR code where available. If using a QR code scanner app, use only from a trusted 3rd party provider. You are solely responsible for use of any code scanner on a Device and Astro shall not be liable to you for any reason whatsoever for any kind of loss or damage that you may suffer.

Create Astro ID and secure your ID by linking it to your Astro Account.

Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.

Log in with your Astro ID and start streaming.

Please note that Astro GO is exclusive for Astro customers.

My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.

Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:

• On Demand
• Channels
• On TV

Please refer to these FAQs and Terms and Conditions for more information.

For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.

Please note that your request to opt out has been processed, and payment for Disney+ Hotstar is not required. Your bill adjustment will be reflected in your next bill. 

Want to return or recycle your satellite TV devices? It's simple and free!

Here's what you can do with your unused satellite TV devices:

If you have an Ultra or Ulti Box, you may:

1. Return your device to us via Arranged Pick-up:

Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our Astro agents.

Step 2: Just sit back and relax! Our courier partner, Citylink will come to your doorstep, dismantle the satellite dish for you and retrieve the devices.

 2. Return your device to us via Dropoff:

Step 1: Please gather your device(s) and click here to find a Customer Service Centre (CSC) or Astro Authorised Retailer (AAR) near you.

Step 2: Don't worry, it's free! Simply walk in during opening hours and hand over the device(s) to one of our Astro agents.

Note: An installer's visit is required to dismantle your satellite dish. However, if you have a Box or other satellite TV devices at home that do not require dismantling, you may walk into any of our authorised dealers and hand them over to the agent.

If your Satellite TV device is NOT an Ultra or Ulti Box, you may:

1)   Recycle your device:

For all Ultra or Ulti Boxes, please return them to Astro via drop-off at a CSC or AAR near you or schedule a pick-up appointment via 03-9543 3838.

For other older Boxes or Satellite TV devices, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

Note: Upon termination of your Astro service, all Ultra and Ulti Box customers are required to return their devices to Astro. Failure to do so within 14 days of termination may incur a fee of RM100 (not inclusive of Govt. Tax). For customers on all other boxes, please discard your box only at registered collection centres to ensure we all play our part in protecting the environment.

Frequently Asked Questions

Arranged Pick-Ups

1) I missed the pickup appointment; what do I do now?

Our agent will make two attempts to retrieve the device(s) and dismantle your satellite dish within a period of 14 days, failing which the penalty of RM100 (not inclusive of Govt. tax) would be imposed.

2) Can I reschedule my pickup date?

Yes! Please call Astro's Contact Centre at 03-9543 3838 to reschedule your pickup date.

3) My old devices do not require dismantling; do I have to pack them before handing them over to the delivery agent?

Please pack your device(s) in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the delivery agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

4) Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent. All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

5) I have an old/unused satellite dish at my home and I am not an Astro customer; can I still schedule an installer visit to dismantle and return it?  

Yes! Not to worry, you can still schedule an installer visit to dismantle the satellite dish from your home.

Drop-offs

1) Do I have to pack my device(s) before handing it over to the Astro agent?

Please pack your device(s) in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

2) There are no Customer Service Centre (CSCs) or Astro Authorised Retailers (AARs) near me; what do I do now?

Please opt for courier pick-up if there are no CSCs or AARs near you. Call 03-9543 3838 now to schedule a pick-up appointment by one of our courier partners if you are holding an Ultra or Ulti Box For non-Ultra or Ulti boxes, you may recycle your box at a registered collection center. Click here to find a registered collection center near you.

3) Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent. All you have to do is hand the device(s)over to the agent and you're done! You will also receive an acknowledgment slip after successful handover.

4) I found my Box and Smart card, however, the cable(s) that came with it is lost; will there be any penalty fees?

No, please return your old Plug & Play Boxes and Smartcard. There will be no penalty fees if the cable is damaged or lost.

Recycle via Registered Collection Centres

For all recycling-related questions, please click here.

Still Need a Hand?

Not to worry, we are only a phone call or a message away! Call or WhatsApp our Customer Contact Centre at 03-9543 3838 and an Astro agent will be available to assist you immediately.

Please refer to these FAQs for more information, or click here to learn more and sign up for the Ulti Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.

Rescheduling must be done at least 1 hour prior to the original appointment time.

Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.

For app, you may go to "Manage' > "Support' section and  provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.

Step 1:  Launch the app on your Smart TV.

Step 2: You will be able to see a welcome screen with a QR code and URL.

Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen

Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.

(If you do not have an Astro ID, click on "Create now" 

to sign up and link to your Astro account – check the following on the steps) 

Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.

Yes, the monthly subscription fee will be prorated into your Astro bill.

Please use your Astro ID that was registered with your Astro Fibre subscription to log in to the Astro Fibre App.

Having trouble with  your phone line ?

You may proceed to contact dedicated service provider directly - 1 800 8211 23

This error indicates that you have reached the maximum number of simultaneous video streams across devices for one (1) account. To stop seeing this error, please stop streaming on one of your other devices.

• If you have recently purchased your Astro pack or made any changes to your pack on or after 9th November you can stream on two (2) concurrent screens

• If you have not made any changes you can stream on four (4) concurrent screens.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 

No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.

The new packs will be available for existing and new Astro customers starting 9 November 2021.

Astro GO is a companion app that is complimentary for all Astro subscribers and allows up to 2 users to stream at the same time. 200 hours of cloud recording* come complimentary with your Pay TV subscription. 

Astro GO+ is an add-on service that enables up to 4 users to stream Astro GO and/or Multiroom Smart TV** at the same time. The amount of cloud recording storage will also be increased to 1500 hours. 

 *Cloud recording hours are shared across your Astro Box, Astro GO and Multiroom Smart TV 

** Provided that you have a Multiroom Smart TV subscription

 Activate your Disney+ Hotstar access with your Astro subscription, using the steps below:

• Step 1 - Create- and verify your Astro ID at astro.com.my/astroID. If you already have an existing Astro ID, go to Step 2.

• Step 2 - Goto astro.com.my/Disney. Login with your Astro ID, activate with your mobile number and verify with a one time passcode (OTP) sent to your mobile number.

• Step 3 - Download the Disney+ Hotstar app or login via web, and sign in with the mobile number provided in Step 2. Start streaming!

Astro customers can make payments via Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.

‍Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.

The surcharge is imposed by third-party payment collection partners for services rendered.‍

You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.

‍

A. HASSLE-FREE METHODS

Auto-Debit:​
Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro Portal.‍


WhatsApp:

1. Save Astro’s WhatsApp number 03-9543 3838 into your contacts and send “Hi”to us via WhatsApp.
2. Follow the instructions in the menu to proceed with your payments.

JomPAY:​
Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
• Biller Code: 9639 (unique to Astro only)
• Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)


B. ASTRO SELF-SERVICE METHODS​

Astro Quick Pay​:

1. Visit pay.astro.com.my.
2. Just enter your 10-digit Astro Account Number and proceed with theinstructions that follow.

My Astro Portal​:

1. Login to My Astro Portal to conveniently make your payment online.
2. Select ‘PAY BILL’ and proceed with the instructions that follow.
3. You can also use this portal to check your billing and payment history.

Channel 200​:

1. Tune into CH200.
2. Select 'My Account'.
3. Click on 'Make Payment' and follow the instructions displayed on the screen.
4. SMS the code shown on your TV to 33777.
5. Wait for the SMS reply with an attached link to proceed with your payment.

My Astro App​:

1. Download My Astro app (available for FREE on both Google Play & Apple App Store).
2. Register/Login/Link account and provide a valid email address and mobile number.
3. Select 'My Account' on the menu bar to view your outstanding balance and click on 'Let’s Pay' to make your bill payments.
4. You will receive a push notification in your message inbox verifying that your payment has been made, upon successful payment.

C.BANKS​

Maybank:

• ATM
• Online banking

‍Visit maybank2u.com.my for more information.


Public Bank:

• ATM
• Cash Deposit Machine & Cheque Deposit
• Online banking

‍Visit pbebank.com for moreinformation.


Bank Simpanan Nasional:

• ATM
• Cash Deposit Machine
• Online banking
• SMS banking
• BSN Ejen Bank Berdaftar (EBB)
• Over-the-counter payments

‍Visit mybsn.com.my for more information.


Agrobank:

• ATM
• Online banking
• Over-the-counter payments

‍Visit agrobank.com.my for more information.
‍

D. e-WALLETS

A‍TX*
Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.

e-Pay*
Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money

‍E. OTHER METHODS​‍

‍Associated Retailers​:

RMS (Razer/ MOL)*
7-Eleven, 99 Speedmart, Caring Pharmacy

ATX*
RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL

Mobility One*
Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops‍

e-Pay*
Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy

Yes, please WhatsApp "DH Help

You have the liberty to manage device connection on your own.