Nationwide Installation
Applying for
| Astro Njoi UniFi Maxis |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Your Astro account number is a 10-digit combination e.g.08XXXXXXXX.
To check your account number, you can do it through My Astro. Here's how:
1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account
4. You will be able to see your account number tied to your subscription
Alternatively, you can find your account number on your paper bill or e-bill. You can refer to the top right corner of the bill.
🔄 Want to manage your Astro subscription easily?
📱 Download the My Astro app to:
- Manage your pack subscriptions
- Get add-ons in just minutes
- Get details about your contract
Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM15.00 will be reflected in your Astro subscription bill in two weeks' time.
No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.
There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.
If your Astro account is suspended or disconnected, your Sun NXT app access will be immediately affected, and you will no longer be able to use the service. To restore your Sun NXT app access, please ensure your Astro account is active.
For enquiries relating to Disney+ content, application features, settings or functionality, please visit the Disney+ Help Centre.
Your bill will be waived upon request.
The iQIYI App is an on-demand video streaming service provided by iQIYI that was first launched in June 2019 in more than 191 countries providing the best Asian dramas to viewers across the world. iQIYI allows subscribers to watch all their favourite Asian entertainment including dramas, variety shows, movies and anime, with subtitles in multiple languages and equipped with Dolby Atmos for the most immersive experience at their fingertips.
Please make sure that:
- You are entering the correct account holder's information while linking, ie: I/C number, passport number, Astro account number or Smart card number.
- You are linking to an Astro account (NJOI customers will not be able to log into Astro GO).
- Your Astro account is not currently linked to any other Astro ID. If your Astro account is currently linked to another Astro ID, you will see a red notice.
To find out which Astro ID is currently linked to your account, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps"
Customer can return the Ultra Box / Ulti Box by dropping to the nearest Astro Authorize Courier Partner and the adjustment will be made into the next bill once the box received.
No, the Netflix 24-month ala-carte plans do not include an auto-renewal contract. After your contract has expired, you can continue to enjoy the discounted price as long as you maintain your Netflix subscription with Astro.
To redeem rewards as an Astro customer, you can do it through the My Astro app. Here's how:
1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. Browse through the rewards and click redeem. Follow the instructions on the screen on how to redeem the reward
🎁 Want to claim rewards exclusive for Astro customers?
📱 Download the My Astro app to:
- Claim free movie or concert tickets
- Meet your favourite celebrity
- Join giveaway contests
Subscribing to Disney+ through Astro gives you access to more than just streaming apps. In addition to Disney+, you can enjoy a wide range of entertainment through Astro, including local and international content, live sports, movies, TV shows and on-demand programming.
Astro also offers flexible ways to enjoy Disney+, whether as a standalone subscription, bundled with other streaming services, or included as part of selected Astro packages.
Depending on the subscription option you choose, subscribing to Disney+ through Astro may also offer better value through bundled savings and promotional offers. In addition, you can conveniently manage your Disney+ subscription together with your Astro account through the My Astro app or web.
For the latest Disney+ subscription options and offers, click here.
You will be able to enjoy your Viu Premium membership immediately upon purchase/choosing it
under your Asian Favourites bundle option. For further clarification, feel free to reach out to us
via WhatsApp by typing “Hi” at 03-9543 3838.
If you’re facing issues updating your email address via My Astro, here’s how you can update your email address through your Set Top Box (STB).
Note: This method only works if you are on Ultra or Ulti box that is connected to the internet. If you are on an older box, kindly reach out to us via our Feedback Form.
- Switch on your box and launch My Astro through the top menu or from the ‘Apps’ section.
- Once you are in My Astro, press the yellow button on your Astro remote control to visit your ‘Account details’.
- Press the down button to view ‘Personal info’.
- Press the left button and focus on the edit icon for email address, press on "OK" to change your contact details.
- To verify your identity, please enter the last 6 digits of the Astro account holder’s MyKad/Passport.
- Please enter your new email address.
- Please enter the OTP sent to the new email address.
- Once the OTP is verified, your email address will be updated.
If you’re still unable to update your email address, kindly reach out to us via our Feedback Form and a representative from our team will get in touch to assist you soon.
All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:
Step 1: Go to www.astro.com.my/product/apps/wetv and select Get it now
Step 2: Log in with your Astro ID
Step 3: Key in your mobile number and proceed to add WeTV to your bill
Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!
Call our contact centre 03-9543 3838 or visit us at astro.com.my.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.
ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.
Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Astro Smart TV app. Subscribe to Multiroom (Smart TV) at a promotional price of RM14.99 per month (excl. any govt. tax), and simply download the Astro Smart TV app on your second TV screen to stream.
No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.
Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.
Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.
Yes, you can request e-invoicing for your last month's bill if you obtain approval before the last date of the allowable period for the month: 5 days after the end date of the invoice period.
Scenario A (Only for Aug ’24):
Bill Date: 07 Aug 2024
Bill Start/End Period: 07 Aug – 06 Sept 2024
Timeframe requesting e-invoice: 07 Aug – 11 Sept 2024 (within 5 days after the end bill period)
Request Outcome: You will get the e-invoice for last month’s bill dated 07 Aug 2024.
Scenario B (For Sept ’24 onwards):
Bill Date: 01 Sept 2024
Bill Start/End Period: 01 Sept – 30 Sept 2024
Timeframe requesting e-invoice: 01 Sept – 5 Oct 2024 (within 5 days after the end bill period)
Request Outcome: You will be getting the e-invoice for last month’s bill dated 01 Sept 2024
Scenario C (For Sept ’24 onwards):
Bill Date: 01 Sept 2024
Bill Start/End Period: 01 Sept – 30 Sept 2024
Timeframe requesting e-invoice: 6 Oct 2024 onwards (more than 5 days after the end bill period)
Request Outcome: You will be getting the e-invoice for the next bill cycle.
Starting 29th April 2025 onwards, the Sun NXT app will be available on the Ultra/Ulti Box for all Astro customers to enjoy on the big screen, web app or/and mobile app.
Yes, for customers on the Primary, Movies, Movies Plus, Sports, Sports Plus or Premium 1 Pack,
you will still be able to enjoy Viu Premium as an add-on for as low as RM8.40/month (RRP:
RM14.90). Please refer to the table below for the complete pricing:
TV Pack | Price |
|
|
| RM 8.40/month (inclusive of tax) *This add-on price is only applicable if customers choose to add Viu Premium plus another selection under Asian Favourites |
All Other Packs | RM 21.90/month (inclusive of tax) |
Starting
12 December 2023
, users must log in using their
registered email address
,
mobile number
, or a
social account
(Facebook, Google, or Apple) to access any of Astro's digital platforms, including
My Astro
,
Astro GO
, and
Astro's official website
.
The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, radio channels and 3rd party apps such as Netflix, Disney+ are not available for consumption via Multiroom (Smart TV).
Once you have submitted your e-invoice request, it will be processed and you can receive the application results through My Astro website or app. Some applications may take longer to process due to unforeseen circumstances. We strongly advise you to provide your TIN number to facilitate the e-invoice issuance process.
If you subscribe to the same or higher Disney+ plan through Astro and activate it using the same login credentials (i.e. email address or mobile number and password) associated with your existing Disney+-billed subscription, your personalised viewing data (e.g. Watch History, Watchlist etc.) will be retained.
Yes, your primary box must be on Ultra/Ulti Box to get 2 months of access to Prime Video at no additional charge.
Worry not, if your primary box is the older box, contact us via WhatsApp by typing “Hi” at 03-9543 3838 to upgrade the box to Ultra/Ulti box within 24 April 2025 – 23 June 2025 to get the access.
Mesh WiFi network refers to a unified wireless network that is formed by utilizing inter-connected WiFi nodes (Mesh devices) placed throughout the house.
Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.
Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Intermittent internet connection using Wi-Fi
1. Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
i) High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
ii) Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
iii) Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
2. Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.
Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
i) Microwaves
ii) Bluetooth Devices
iii) Cordless Phone
3. Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.
Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
4. Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
The entire eKYC verification process may be completed within 5 minutes.
SecureGo can only be linked to one (1) device per Astro ID for security reasons. This helps to prevent any fraud that compromises your Astro ID or use other devices to register for SecureGo using your Astro ID.
You will regain access to your channels on Astro immediately once the equipment has been installed at your new house, provided your account is active. Customers can still enjoy viewing via Astro Go.
Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
No. There will be no changes to your monthly subscription fee as part of the refreshed channel lineup. You will continue to enjoy your current pack at the same price, along with the new channels and content additions.
If you’re an HBO Pack add‑on customer, you’ll continue paying the same RRP amount (depending on your subscription plan – Standard/Premium). If you’re on a combo plan / 50% discounted offer, you’ll keep to the discounted price until the promo expires. After the expiry, you may continue to subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month.
No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.
After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:
Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail
Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app
Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV
Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!
Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.
*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.
